Horsford Window & Conservatory Company Limited

I used Horsford Conservatories in 2023, and Lloyd was our main point of contact. Our conservatory / garden room is two years old and it’s in near perfect condition, having withstood heavy winds, freezing temperature and storms; which was my main concern when choosing a company - the quality of the craftsmanship. The room is also much warmer all year round, even though it’s 80% glass, which was the other concern we had; does the glass tech work. And it does. So this is a relief. As always with these types of projects, there have been some small niggles, such as a door handle not closing, and importantly, their after-sales team is responsive, understanding, friendly, and quick to send someone over to fix the issue. Really happy with using Horsford, and Lloyd. A great choice, and definitely recommend them for yours.

After having numerous companies approach me and spend hours in my house trying on the hard sell it was refreshing to find Horsford Windows. I invited Lloyd round to provide a quote to replace all our windows and french doors. He simply measured up, explained a few things and then left. No hard sell, just friendly and professional. We received the quote later that day and whilst it wasn't the cheapest it wasn't the most expensive either. We chose Horsford Windows because the quote was the most thorough, included safety features for my daughter's windows and previous reviews spoke highly of the company. Next we met Steve the surveyor who again was polite, professional and kept us in the know with regards to installation timescales. Lee and Ben were our installers and they were fantastic. They were always friendly, considerate and the left the place super tidy afterwards. I haven't had to do any paint touch ups either! Super impressed and happy with the windows and French doors which have made a huge difference to the amount of noise we now don't hear. Would highly recommend Horsford Windows as an honest and reliable company who will do an excellent job.

We NEEDED to replace our windows and doors. Neighbours close by had used two different companies and experienced issues throughout the process with both so we approached this project with some nervousness. We invited one company to quote but that was not a pleasant experience ending with the expected "if you sign now we can halve the price etc, etc" We then found Horsford Windows and Conservatory Co, and even better our contact was Gavin who listened to our needs, offered advice where needed and generally the most helpful person. We chose Horsford as they were a local (Norwich) company set up by local people AND a Which? Trusted trader. Gavin went away to draw up the plans and prepare a quote for us. The price was spot on budget and, in my opinion, great value compared to another company. Within days we were contacted by Mark (Surveyor) who, like Gavin, was a great, personable guy. Very knowledgeable and respectful. After the survey was completed we were given installation dates. True to word we were contacted the week before installation, given the names of the fitters and the time they would arrive. The fitters (Mitchell and Aaron) were a great representation of the company. Arrived punctually, courteous throughout and cleaned up as they went along. They both worked solidly, fitting 10 replacement windows and 2 external doors within the 3.5 days quoted. Both showed respect for our property and the company they worked for. Would highly recommend this company

Very pleased with new installation of windows/fascias and guttering completed on time and with minimal disruption. The fitters were extremely pleasant and hard working and also cleaned up after themselves. Pricing was to our satisfaction. Would highly recommend.

We have been very pleased with the work done by Horsford. Lloyd, the salesman, was very thorough and really listened to what we wanted. All the tradespeople were great, they were reliable, polite and worked so hard. We would definitely use them again and recommend to others.

From start to completion it was a journey made easy by all of Horsford's staff. We were impressed enough from the company's understanding of our specific requirements at the initial visit to request a quotation for a replacement roof on our conservatory. The quotation was not the cheapest but certainly competitive. The two fitters who came to dismantle and to replace the existing structure were personable, efficient, polite and tidy throughout. The subcontracted electrician and plasterer clearly bought into the Horsford ethos and completed their aspects entirely to our satisfaction. We chose to make a small change during the construction, which was also accommodated at reasonable cost and done to minimise the impact of the original completion date. Communication was timely and helpful throughout and post -completion paperwork promptly issued. Have no problem with rating them at the highest level.

Throughout the whole process the service was good, nothing was too much trouble from the purchase through to the fitting. This was a large job, 23 windows and four doors but it was completed in a timely fashion. The fitters were polite and tidy. Understandably there were some snagging issues but all were resolved, nothing was too much trouble. We would thoroughly recommend this company.

Lloyd designed our new conservatory/garden room to a very high standard by using full pane solar glass to ensure we have an uninterrupted view of our large garden. Lloyd also recommended a warm roof. Whilst we have yet to experience our first winter with it we can already tell now Autumn is here that the temperature is much improved in that room compared to when we had our old conservatory. Lloyd has since returned to inspect the overall work and to ensure we are happy - which we are. Overall the workmanship was excellent and we would definitely recommend Horsford Windows and Conservatories. A special mention has to go to Ashley who addressed some 'fine tuning' that was required and he did an excellent job. Both Chris the builder and also (another Chris) the plasterer both carried out work to a very high standard in their particular trades.

Great customer service hardworking men who continued to work when raining to get the job done. Excellent job, professional, polite honest men who go the extra mile Very pleased with the end result. Highly recommended from a very satisfied customer.

The company installed a Conservatory for us. It was completed earlier than planned and to the agreed budget which we found very competitive. Communication with the planning was very informative, this continued throughout the work taking place. Our questions were answered promptly and we received good advice and ideas when we needed it. We had no problems and the team carried out the job excellently. Hardworking builders and fitters, we highly praise them for their conscientious attitude. We would highly recommend this company and thank them greatly for completing our lovely Conservatory to a standard we are delighted with. Many thanks!