Huckin & Co Ltd

I would hesitate to recommend them but only due to the slow response to my initial enquiry and ongoing communications. However, when I could make contact, all was good, as well as the work completed. I wanted to replace the main stopcock and fit a water conditioner. It took over a week (2 emails and one voicemail) to get an initial response, and then 2 weeks before Zac came onsite to assess. The assessment was fine, and I agreed to do a little research before emailing later that day to confirm what I wanted. It then took nearly 3 weeks, multiple emails (most of which had no response), and an intervention from the conditioner manufacturer before a quote was provided. There were similar delays when trying to set up the appointment for the work. The work was done to a high standard (and the engineer Grant also identified and fixed a potential problem I'd not been aware of), so I can't fault that. There were some issues with handover on arrival (Grant had not been briefed on the work agreed and had to leave to get parts), but he handled everything professionally once on site. Before submitting this review I did give them a chance to respond to these issues; over 10 days later and I've had no response.

Zac & Co installed a toilet and basin in the tiniest of cupboards in a loft extension. What they did was ingenious - and the work was of the highest standard. One issue proved trickier than they thought but this was resolved again in a clever way and without real mess. They worked when I was away and I trusted them completely. The whole team pull together really well - and Zac is always hands-on when needed. He's one of the few builders I've used who will answer a text or email within hours. I can't recommend them highly enough. They care for the little details as well as the bigger picture. and because they're small they're excellent value for money.

Very prompt service delivered to a very high standard in a very courteous and respectful manner. I can recommend the team at Huckins.

I am very impressed by the quality of work, the reliability and ease of communication by Zak and Matt. I valued their creative input as well. I will recommend them without hesitation.

We have used Zac for several jobs over the past few years including boiler service. We asked Zac to quote for replacement of the boiler, which he did promptly, explaining what was involved and readily dealing with our questions in detail in a friendly and helpful manner. The work was fairly priced, completed on time and exactly as promised. Zac and his team are professional and while there is bound to be disruption with this type of job the way they worked gave us confidence in them. Work done entirely to our satisfaction and they cleaned up after they had finished. He is just what we are looking for in a tradesman and we shall certainly use him again.

A number of problems have arisen as a result of Zac's installation of a new boiler. A leak appeared on the hot water pipe coming out of the boiler. I had this assessed by another qualified reputable heating engineer and had it confirmed that this leak occurred as a result of a poor soldering join. He also advised that this pipe was fitted too close to the wall making it very difficult to correct the problem. His general opinion was that the installation was not done to a good standard. A banging noise had been apparent for a while which we told Zac about, he had little help to offer. After having this pipe refitted by this other engineer the banging noise has now disappeared. The condensate pipe was fitted completely horizontal with no fall whatsoever. This means when we get very cold weather the water inside freezes up very easily, backing up and causing the boiler to shut down. Very easily solved by fitting it with a fall. It took a year for Zac to fill a hole that he forgot to fill during initial installation, and there are still gaps around the fitted pipes going straight through to outside. He broke the bottom cover of the boiler and said nothing, still denying it when no one else has ever touched the boiler but him. His approach has been to just deny that all these problems were caused by him, despite the fact that no one else has ever worked on the boiler until the new heating engineer, and that I have all the evidence in front of me. Very disappointing avoid!

A shower screen and shower were added to an existing bath. The work was completed in good time, efficiently and with no mess. I would thoroughly recommend Huckin and Co.

Zac serviced my boiler for the second year running, he is a very nice person who I trust to do a good job, he is very easy to contact and turns up on time, I thoroughly recommend him.

We have used Zac for several small jobs over the past few years - replacing an isolator valve, capping a gas supply that was no longer needed, fixing a radiator valve, replacing a shower thermostat, replacing a leaking header tank, and servicing the gas boiler. For each of these he has quoted fairly, came when planned, and done each job efficiently and expertly. He's knowledgeable, approachable, trustworthy and a good communicator. Recommended with no hesitation.

This is the second time we have used Huckin and Co. Both times we have been pleased with the efficient, reliable and pleasant service all at a reasonable price.