Endorsed by Which?

Humphrey & Crockett Ltd

4.8

73 Reviews

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About

Humphrey & Crockett Ltd are a plumbing and heating company based in Andover, Hampshire.

Established in 2010 we serve Andover, Southampton, Salisbury and Winchester as well as most of Hampshire, Wiltshire and Berkshire.

We cater for the needs of those wanting installation and maintenance of home heating. Anything from a wood burner and fireplace to a full heating system. We offer full heat losses and reports, system design, eco energy assessments and the boiler upgrade scheme (BUS) including £7,500 toward a heat pump installation.

We are an MCS certified business and strike the balance of quality installation , efficiency and cost effectiveness of giving the customer a warm comfortable home

Our years of experience, accredited training and high professional standards are put into every job we undertake for every customer we see. This allows us to offer an after care service that will give you the piece of mind that will continue well after the install.

What we do

  • Fireplace and stove installers

    • Electric Fires
  • Chimney Sweeps

    • Chimney Repair
  • Renewable energy

    • Biomass
    • Air source heat pumps
    • Ground source heat pumps
    • Home energy analysis
  • Plumbers

    • Unvented cylinder installation and maintenance
    • Water softener installation and maintenance
  • Gas installers

  • Boiler, central heating and gas engineers

  • More Services

    • wood burners
    • wood stoves
    • twin wall system
    • false chimneys

Customer reviews

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4.8
73 reviews
Customer Service
4.9
Quality
4.9
Value
4.7
Sort by
Outstanding work
I am so pleased I contacted Kyle at Humphrey and Crocket to advise on upgrading my heating. He is very knowledgeable and was very understanding about my budget. I subsequently ordered a log burner which was fitted recently. The team, Gavin, Owen and Adam were exemplary and professional in their work installing the log burner and flue. They went the extra mile, solving any problems they came across. I highly recommend Kyle and his team for any heating work and solutions you may have. If I need any more work in the future I will not hesitate to use this company again.
Customer in Hampshire Posted on 08/12/2023 (Reviewer did not use service)
Installation of wood burner
Customer Service
Quality
Value
Highly recommend Humphrey & Crockett, the entire process was friendly/professional and informative. Kyle was excellent on his quote visit and again when we visited the show room to choose our burner, he was able to help us choose a burner that suited our preference and the style of our property. The installers were great, for everything done on the day quicker than we expected and were extremely informative and helpful showing us how to use our burner in the most efficient way (this was our first burner) they also professional covered off all of the safety and regulation side of things. I really very pleased and can’t wait for the colder months so we can get using it!
Customer in Hampshire Posted on 05/10/2023 , work completed 13/09/2023
Woodburner fitting - first class experience
Customer Service
Quality
Value
I would highly recommend Humphrey & Crockett Ltd if you are considering having a woodburner fitted. The whole service, from initial visit to give a quote, right through to fitting the beam was first class. The work was done speedily, the fitters were friendly and professional and the end result is even better than I could have hoped for.
Customer in Hampshire Posted on 23/08/2023 , work completed 08/08/2023
Reinstallation of old woodburner with new flue and aspirator cowl
Customer Service
Quality
Value
My old woodburner was installed in 2010 by another company and no longer met safety standards regarding its position in the kitchen, and the flue emerging just below a velux window in the roof - always an issue even then. Kyle patiently discussed the various options including keeping the stove itself and moving it to a different, safe position, with proper heat proofing and replacing the damaged flue with a new twin wall one, or replacing it entirely and starting again. Having decided to reuse the perfectly working stove the work was scheduled, and just a new flue sourced to match the ivory colour. The original slate hearth was lifted and reused - quite a feat as slate can split easily and it had been very firmly stuck down in 2010. The team were here for two days, and the roofer, engaged by Kyle, came to repair the hole where the old flue was removed. He carefully matched the old roof tiles for an invisible finish. Everything Kyle said would be done, was done - neatly, efficiently and on time. Kyle communicated clearly throughout the whole process and ensured I was happy with the final outcome. If anyone is planing to get a woodburner installed, I would recommend Humphrey and Crockett 100%.
Customer in Hampshire Posted on 13/06/2023 , work completed 07/06/2023
Replacing wood burner
Customer Service
Quality
Value
We consulted Humphrey and Crockett because our existing cassette wood burner was not giving enough heat. They recommended 3 wood burners and we discussed in detail the pros and cons of each. We settled on one and booked in to carve out an open fireplace, install the wood burner and install a fascia beam. We had two people on site for a period of 2 days who were professional, friendly, efficient and could not have been nicer. There was no dust, no mess, and they did a lovely job installing the wood burner, carving out the fireplace and installing brick plates and a granite base and the fascia beam. Would highly recommend them, professional, efficient, and delightful to deal with.
Customer in Hampshire Posted on 01/06/2023 , work completed 23/05/2023
Efficient and diligent
Customer Service
Quality
Value
We have recently completed the installation of a new Air Source Heat Pump with the very efficient and extremely diligent help of Humphrey & Crockett. The installation was made complicated by the fact that we wanted to use the ASHP as the primary source of under floor and hot water heating whilst retaining the oil fired boiler as back up in the event of minus temperatures, given that we live in a frost pocket. This was achieved after a thorough survey of our house (to test insulation levels etc) and the need to install a "Link" system that has only recently been developed and put onto the market by Grant Boilers of Devizes. Paul Humphrey, Tom & Charlie could not have been more helpful in installing and setting up the system (extremely neat and tidy work) and, with the help of Grant engineers, we are up and very happily running. A very big thank you to Paul and his team who will now service the system on an annual basis.
Customer in Wiltshire Posted on 06/04/2023 , work completed 15/10/2022
Wood burner installation
Customer Service
Quality
Value
From our initial enquiry through to after-sales support, Kyle was always prompt with the advice and information and very helpful. He helped us work to our budget and explained the options clearly. The installation team were punctual, polite and left the house spotless. We're so pleased with our wood burner and would highly recommend this company.
Customer in Hampshire Posted on 28/03/2023 , work completed 09/02/2023
Excellent advice
I was in the process of renewing my heating system and wanted to "go green". Carl and Paul took me through all the options with the benefits and drawbacks of green and non-green solutions being clearly explained. It's a very complex area but they took the time to go through everything with me and in the end I felt reassured and comfortable in the decision that I took. There was never any guarantee of an order because I was already well down the track with another supplier. But in spite of this, I always felt that Carl and Paul had my best interests in mind. There was never any "hard sell" whatsoever.
Customer in Hampshire Posted on 28/03/2023 (Reviewer did not use service)
Multi fuel stove installation
Customer Service
Quality
Value
I was unsure we would be able to have a stove due to our home’s size and layout. Humphrey and Crockett went above and beyond to make sure we explored every option. They worked to my tight budget, kept me informed with quotes and options. At every stage of the work they were quick to contact and answer any questions. The installation team were amazing and so clean. Numerous follow up calls to check we are happy and all is well, I can’t recommend this company enough. I would be happy to refer family or friends to them after experiencing their full service. I was also impressed when talking to local people about getting a stove how many people could not speak highly enough about this company, now I understand why.
Customer in Hampshire Posted on 10/03/2023 , work completed 08/03/2023
New Wood Burner and relocate Old Wood Burner to cabin in garden.
Customer Service
Quality
Value
We went to Humphery & Crockett after being recommended to us by a friend. From start to finish we were so impressed by their professionalism and knowledge. The staff were wonderful and explained all about the Wood Burner, how it worked to get the best from it. They then moved the old Wood Burner to our cabin in the garden, this was all done in one day. The team who done the work were very professional and very clean and tidy. On completion we were given a pack with all the warrant-and how to get the best from the Wood Burner, and on going care and maintenance. We had A follow-up visit from Kyle today, very professional.
Customer in Hampshire Posted on 02/03/2023 , work completed 23/03/2001