We are so pleased to have chosen Humphrey and Crockett to install our new Fireline log burner. They also installed a slate effect chamber, granite hearth and non combustible beam. It has really warmed the core of the house and made a lovely focal point in the lounge. The boys worked hard and were easy going and informative as this is our first burner. Our only disappointment was they did not do so well with clearing up after cutting the metalwork on our driveway. We would suggest some ground sheeting for future customers.

Bill Crockett came and gave as a quotation for fitting a stove and all associated work, which I accepted. We weren't sure that the stove we had selected was the best for our needs so we visited their showroom and double checked. We were told by Paul that if we considered the stove was not the most suitable they would happily take it away and bring a different one. His team came on the allotted day, they were friendly and very professional. All work was carried out in the time scheduled and our home was left spic and span. We are really pleased as the price was very competetive we and recommend them.

From the moment I stepped into the showroom I was confident I would get the product and service I needed. The advice I was given was spot on and I felt I was listened to. The wood burner was installed over 3 days with minimal fuss and mess and having visited several other installer/ suppliers I felt I paid a fair price. The guys have just been back and swept whatever it is they sweep! All is well and the stove is burning very efficiently. I love, love ,love the wood burner and have no hesitation in recommending Humphrey and Crockett. PS. Emma in the office is a delight to deal with.

H&C came to sweep our chimneys in early December. The outcome of this simple exercise was, apparently, we should replace our very serviceable stove and - surprise, surprise - they had the ideal one in their showroom for a bargain £3000 (nice try). They also managed to dislodge the cowls on the tops of two of the chimneys. Despite saying they would fix the cowls, they did nothing. I chased and chased as their empty promises piled up until finally - more than three months later - they quoted £800 to replace the cowls. That's right, we would have to pay close to a grand to rectify the damage they caused. Instead, we obtained quotes elsewhere and were able to get the work done for just over £300 within a week. NB this would be a no star rating but that is not possible.