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Humphrey & Crockett Ltd
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About
Humphrey & Crockett Ltd are a plumbing and heating company based in Andover, Hampshire.
Established in 2010 we serve Andover, Southampton, Salisbury and Winchester as well as most of Hampshire, Wiltshire and Berkshire.
We cater for the needs of those wanting installation and maintenance of home heating. Anything from a wood burner and fireplace to a full heating system. We offer full heat losses and reports, system design, eco energy assessments and the boiler upgrade scheme (BUS) including £7,500 toward a heat pump installation.
We are an MCS certified business and strike the balance of quality installation , efficiency and cost effectiveness of giving the customer a warm comfortable home
Our years of experience, accredited training and high professional standards are put into every job we undertake for every customer we see. This allows us to offer an after care service that will give you the piece of mind that will continue well after the install.
What we do
Fireplace and stove installers
- Electric Fires
Chimney Sweeps
- Chimney Repair
Renewable energy
- Biomass
- Air source heat pumps
- Ground source heat pumps
- Home energy analysis
Plumbers
- Unvented cylinder installation and maintenance
- Water softener installation and maintenance
Gas installers
Boiler, central heating and gas engineers
More Services
- wood burners
- wood stoves
- twin wall system
- false chimneys
My work
Customer reviews
Why you can trust these reviews
All reviews are verified as being genuine and a true customer of this trader.
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100% of the reviews we publish have been through our stringent moderation process.
4.9
93 reviews
Recommended
Recommended
by 98% of customers
Sort by
Very positive experience for our heat pump installation
Customer Service
Quality
Value
The Humphrey and Crockett team installed a heat pump for my parents near Andover. Right from the beginning Paul inspired confidence and we were not disappointed. My parents qualified for a grant, but this required quite some paperwork which Carl managed thoroughly and efficiently. The electrician completed her work about a month ago and the final installation happened this week starting with the team arriving on Monday. They replaced all of the central heating and hot water system, so there was a lot to do and much disruption. However, I cannot fault the team, including the electrician, in their positive and proactive attitude, cleanliness, efficiency and we were very pleased with the quality of workmanship.
Customer in Hampshire
, work completed
Recommended
Great job!
Customer Service
Quality
Value
We contracted Humphrey & Crockett Ltd to install a Heart Pump at our home. This was a significant exercise as it included replacing all of the radiators and associated piping. The work took approximately a week from start to finish, excluding an additional day when the Electricians undertook preparatory cabling. From planning to execution, we were impressed with Paul, Carl, and the team. Carl managed the Govt grant for the Heat Pump and undertook a detailed visit to ensure the radiators were sized correctly. The installation team was efficient and worked at pace. Paul carried out a final handover visit to ensure we were happy with the work. We would recommend Humphrey & Crockett Ltd to folk looking to undertake work of this nature. A great company!
Customer in Wiltshire
, work completed
Recommended
Fantastic company
Customer Service
Quality
Value
Absolutely brilliant from start to finish. Kyle has kept us in the loop with everything. So well planned and the best price we had had. I’ve been recommended this company before and can see why! The 2 guys who came to install we couldn’t fault . Both super friendly and so clean and tidy! They cleaned up daily and when they left it was like new. Our new log burner is amazing! So happy we chose Humphrey Crockett! Thankyou guys 👌🏻
Customer in Hampshire
, work completed
Recommended
Rescued by Humphrey & Crockett!
Customer Service
Quality
Value
Called Humphrey and Crockett on Friday morning to report a central heating failure. Adam and Tom turned up on Friday evening to save us from a weekend without heating. Fixed the problem in spite of having to travel to get parts and were cheerful as well as competent. Being Valentine's Day, I hope their partners forgive them (and us). Excellent service as so often before. We are a longstanding customer.
Customer in Hampshire
, work completed
Recommended
Amazing customer service from the Humphrey & Crockett team from start to finish!
Customer Service
Quality
Value
We cannot praise Humphrey & Crockett highly enough, following our recent boiler installation - each and every one of the team involved, went the extra mile to make our installation seamless. Fantastic customer service from Paul in the office, who kindly arranged to squeeze us in at short notice and who was extremely helpful throughout the whole process. Adam and Kyle were brilliant - extremely knowledgeable, professional and perfectionists in their work. The high standard and attention given to our boiler installation was second to none and it was a pleasure to have them around. Thank you for all your hard work, caring attitude and dedication. Thanks also to Jack, for fitting us with new radiator valves, which was a last-minute decision by us! We are really happy with our boiler and the whole experience and would not hesitate in recommending Humphrey & Crockett - 100%!
Customer in Hampshire
, work completed
Recommended
Fantastic customer experience
Another fantastic visit from Adam at Humphrey and Crockett to service/repair our heating system. We have been utilising their services for a number of years now and the quality of work and customer service is exceptional. I recommend anyone with heating servicing/ installation requirements to reach out to H&C for an efficient, reliable and affordable solution. A great experience every time - many thanks!
Customer in
(Reviewer did not use service)
Recommended
EICR
Customer Service
Quality
Value
With a need to complete the sale of our house by 31 Jan 25 we were in a panic when the consumer unit was deemed a fail on the electrical test 15 Jan 25. Charlie continued with the rest of the inspection and was really helpful and professional throughout going above and beyond and rectifying other electricians’ past mistakes. Aware of our dilemma, she then engaged with the Ops Manager and worked later on other jobs, rescheduling their diary to enable a new unit to be fitted on 17 Jan 25. The level of professionalism and customer service is unsurpassable going well beyond the level of service I have experienced with other tradesmen. Good communication throughout with a refreshing “Can Do” attitude I have found them to be head and shoulders above any other company I have dealt with. I would not hesitate in unreservedly recommending them to anyone.
Customer in Wiltshire
, work completed
Recommended
Highly Recommended
Customer Service
Quality
Value
Highly Recommended! After moving into a new property with an existing air pump installed, we faced huge problems with the old system. No company seemed able—or willing—to identify and fix the issue. Then we came across Humphrey & Crockett, and they were incredible! The team went above and beyond to try and repair the old pump, but it quickly became clear that it was beyond saving. They efficiently installed a new pump, ensuring we were fully satisfied and understood how it worked. Their aftercare has been excellent, and we can’t thank the team enough. I highly recommend Humphrey & Crockett to anyone looking for top-notch service and expertise. Thank you to everyone at Humphrey & Crockett! — The Wilsons
Customer in Hampshire
, work completed
Recommended
As good as ever
Customer Service
Quality
Value
I have been using H&C for a number of years and their service (and servicing of my boiler) has always been great. I’m even more impressed, however, when things go wrong and they do all they can to meet my emergency needs, as happened recently. Highly recommended!
Customer in Hampshire
, work completed
Recommended
Perfect in every way
Customer Service
Quality
Value
The whole experience was perfect, 3 lovely gentlemen arrived, Sam, Gavin and Ned, they were all outstanding polite, informative, they put protective material down to protect the flooring, they were just lovely to have around. Thank you everything was perfect and you can’t say that very often, these days. The whole service has been perfect from start to finish 🙃 and yes we had the log burner fired up in August 😂
Customer in Hampshire
, work completed
Recommended