Humphrey & Crockett Ltd

We can't praise Humphrey and Crockett highly enough. We've used them for installation of a woodburning stove a few years ago and then this summer had an air source heat pump installed. This involved fitting a complete wet central heating system (pipework, radiators etc) to replace storage and electric panels heaters, along with a pressurised water tank and the heat pump itself with required electrics. After talking to a few companies Humphrey and Crockett stood out. They are experienced, knowledgeable and friendly and made us feel that we were in safe hands from the start. All aspects of the work were thorough; from the heat loss calculations, system specification and paperwork for the grant application through to the actual installation. And a great team of nice people who put customer service first. Furthermore there's been a great level of aftercare, from adjusting the system remotely to resolving any questions. We've held back from leaving a review until the onset of colder weather has reassured us that the system is working just as expected. We've gone from having a cold house that was expensive and difficult to heat to a pleasantly warm home with ample hot water. Humphrey and Crockett have helped bring our home into the 21st century on time and on budget. Thank you Paul, Carl, Adam, Charlie, Sam and Owen for all your hard work.

The heat pump installation and additional work on the heating system was completed brilliantly. Initial inspection, requirements capture, planning and design was performed very thoroughly, ensuring we were happy and well informed about the whole programme. The communication and payment process was very smooth and the installation was extremely well done. The team were very professional and considerate whilst working in our home. The electrician was excellent fitting all the electrical equipment brilliantly, everything being fitted exactly where needed. The plumbers were excellent, working very well, removing and disposing of all the previous equipment without fuss, then fitting the radiators, hot water tank, subsidiary equipment and heat pump really well. On commission day we had a good hand over, with discussion on how to operate and optimise the system, including details of any issues, possible changes of configuration and after service care. We were given certificates of standards and warranties for the system. We were contacted by one of the company directors ensuring continuity of service and support. Our home is already benefiting from being efficiently warmer, we also have the benefit of being able to control the system over the internet. This is probably the first time this house has been comfortably heated since it was built. We would like to thank Humphrey and Crockett for their hard work and commitment, definitely recommending them as excellent heating specialists.

If you want a job done on time, this is the company for you. On the days of the install, they arrived promptly, exactly when they said they were going to. I cannot fault the quality of the workmanship and how absolutely professional the Humphrey and Crockett installers are. They were efficient with a minimum of fuss, ensuring that the areas they were working in were kept clean and tidy as they worked. At the end of each day, they left the area spotless. I absolutely would recommend this company to you for any of your gas work or chimney and stove work. A truly reliable company.

We engaged Humphrey and Crocket to install an air source heat pump. A very thorough survey by Carl was undertaken to assess our heating needs - and to ensure Carl maintained his 100% success in obtaining a Voucher for £7,500 from HM Govt on our behalf. The work was undertaken by a skilled team who worked hard to install the necessary pipes, radiators and a hot water cylinder in the house - and the heat pump outside. It took just over a week to complete. We were kept informed of what work was involved each day - and great efforts were made to minimise disruption and to keep the place clean and tidy each day. Finally Tom and Paul took us through how the system operated with offers of help should we have any difficulties. Whilst with us H&C also sorted out some long-standing plumbing problems which we much appreciated.

The Humphrey and Crockett team installed a heat pump for my parents near Andover. Right from the beginning Paul inspired confidence and we were not disappointed. My parents qualified for a grant, but this required quite some paperwork which Carl managed thoroughly and efficiently. The electrician completed her work about a month ago and the final installation happened this week starting with the team arriving on Monday. They replaced all of the central heating and hot water system, so there was a lot to do and much disruption. However, I cannot fault the team, including the electrician, in their positive and proactive attitude, cleanliness, efficiency and we were very pleased with the quality of workmanship.

We contracted Humphrey & Crockett Ltd to install a Heart Pump at our home. This was a significant exercise as it included replacing all of the radiators and associated piping. The work took approximately a week from start to finish, excluding an additional day when the Electricians undertook preparatory cabling. From planning to execution, we were impressed with Paul, Carl, and the team. Carl managed the Govt grant for the Heat Pump and undertook a detailed visit to ensure the radiators were sized correctly. The installation team was efficient and worked at pace. Paul carried out a final handover visit to ensure we were happy with the work. We would recommend Humphrey & Crockett Ltd to folk looking to undertake work of this nature. A great company!

Absolutely brilliant from start to finish. Kyle has kept us in the loop with everything. So well planned and the best price we had had. I’ve been recommended this company before and can see why! The 2 guys who came to install we couldn’t fault . Both super friendly and so clean and tidy! They cleaned up daily and when they left it was like new. Our new log burner is amazing! So happy we chose Humphrey Crockett! Thankyou guys 👌🏻

Called Humphrey and Crockett on Friday morning to report a central heating failure. Adam and Tom turned up on Friday evening to save us from a weekend without heating. Fixed the problem in spite of having to travel to get parts and were cheerful as well as competent. Being Valentine's Day, I hope their partners forgive them (and us). Excellent service as so often before. We are a longstanding customer.

We cannot praise Humphrey & Crockett highly enough, following our recent boiler installation - each and every one of the team involved, went the extra mile to make our installation seamless. Fantastic customer service from Paul in the office, who kindly arranged to squeeze us in at short notice and who was extremely helpful throughout the whole process. Adam and Kyle were brilliant - extremely knowledgeable, professional and perfectionists in their work. The high standard and attention given to our boiler installation was second to none and it was a pleasure to have them around. Thank you for all your hard work, caring attitude and dedication. Thanks also to Jack, for fitting us with new radiator valves, which was a last-minute decision by us! We are really happy with our boiler and the whole experience and would not hesitate in recommending Humphrey & Crockett - 100%!

Another fantastic visit from Adam at Humphrey and Crockett to service/repair our heating system. We have been utilising their services for a number of years now and the quality of work and customer service is exceptional. I recommend anyone with heating servicing/ installation requirements to reach out to H&C for an efficient, reliable and affordable solution. A great experience every time - many thanks!