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Humphrey & Crockett Ltd

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4.7

15 Reviews

About

Humphrey & Crockett Ltd are a plumbing and heating company based in Andover, Hampshire.
Established in 2010 we serve Andover, Southampton, Salisbury and Winchester as well as most of Hampshire, Wiltshire and Berkshire.

We cater for the needs of those wanting installation and maintenance of wood burning stoves and solid fuel systems, fireplace supply and installation as well as all aspects of plumbing, gas and oil central heating.

Our years of experience, accredited training and high professional standards are put into every job we undertake for every customer we see. This allows us to offer an after care service that will give you the piece of mind that will continue well after the install.

What we do

  • Fireplace and stove installers

  • Gas installers

  • Chimney Sweeps

  • Renewable energy

    • Biomass
  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler repair
    • Boiler servicing

Customer reviews

Reviews summary

4.7
15 reviews
Customer Service
4.7
Quality
4.6
Value
4.7
Sort by
A good experience.
Customer Service
Quality
Value
On 11.07.18 I had my wood burning stove removed and a new fireplace installed. In spite of the intricacies of the job, the men from Humphrey & Crockett completed the work without fuss, left no mess of any kind and gave me clear instructions and information, so that I could use my new equipment without trouble. As I am aged 91, you will understand how much I appreciated their managing of the whole operation.
Joy, Hampshire11/07/2018
Excellent job.
Customer Service
Quality
Value
Excellent advice & help during quotation period. Fitters on time, tidy & knowledgeable. Great job, very happy.
Tony, Hampshire04/07/2018
Prompt and professional.
Customer Service
Quality
Value
Humphrey & Corckett last year sorted chimney liner and pot on chimney. Used them to sweep chimney so they keep an eye out for problems.
Janet, Hampshire29/06/2018
Almost a year on and still delighted with everything!
Customer Service
Quality
Value
From the moment I stepped into the showroom I was confident I would get the product and service I needed. The advice I was given was spot on and I felt I was listened to. The wood burner was installed over 3 days with minimal fuss and mess and having visited several other installer/ suppliers I felt I paid a fair price. The guys have just been back and swept whatever it is they sweep! All is well and the stove is burning very efficiently. I love, love ,love the wood burner and have no hesitation in recommending Humphrey and Crockett. PS. Emma in the office is a delight to deal with.
Debbie24/06/2018
Very poor - no stars deserved
Customer Service
Quality
Value
H&C came to sweep our chimneys in early December. The outcome of this simple exercise was, apparently, we should replace our very serviceable stove and - surprise, surprise - they had the ideal one in their showroom for a bargain £3000 (nice try). They also managed to dislodge the cowls on the tops of two of the chimneys. Despite saying they would fix the cowls, they did nothing. I chased and chased as their empty promises piled up until finally - more than three months later - they quoted £800 to replace the cowls. That's right, we would have to pay close to a grand to rectify the damage they caused. Instead, we obtained quotes elsewhere and were able to get the work done for just over £300 within a week. NB this would be a no star rating but that is not possible.
Nick Boyd29/03/2018
The trader replied (on 17/04/2018)
Dear Mr Boyd, We are sorry you feel this way about the service we have provided. However we are unaware of any formal complaint through our complaints procedure. The original cowls were in a poor state of repair and rusting through. One cowl blew off in the strong winds. We are not clear what you mean about any replacement stove. This is the first we have heard of this. Our high regard for staff and public safety as per regulations required this money to be spent.
Excellent job
Customer Service
Quality
Value
Excellent work carried out cleanly and efficiently.
Sylvia, Hampshire27/03/2018
Very, very impressed.
Customer Service
Quality
Value
I was very happy with the guys that fitted my tyre, they were very professional, kind, clean and helpful. I would fully recommend H & C to anyone.
Carl, Hampshire10/01/2018
Briliant service, advice and installation
Customer Service
Quality
Value
From the moment of first contact, Humphrey and Crockett were very helpful and informative. We found out after having the chimney swept that our existing liner and log burner had to be condemned. Humphrey and Crockett gave us advise and the work was carried out without any extra mess or hassle. Very happy with the whole service.
Spence02/01/2018
Fantastic job
Customer Service
Quality
Value
Very friendly. Excellent service. Punctual. Clean and tidy.
Stewart, Hampshire28/04/2017
Excellent, professional, workers.
Customer Service
Quality
Value
Two very good young men, Sam and Paul, did a really good, clean job. They also - as a bonus - cleared out the gutters! Would recommend them to anyone.
Wendy, Hampshire26/04/2017