Humphrey & Crockett Ltd

Right from my initial communication with Kyle, I felt confident that I had chosen the right firm to buy from and install my new log burner. I can not fault the service and workmanship from Humphrey & Crockett Ltd Andover. All of the staff I have had contact with have been extremely knowledgeable, professional and courteous. Within a few hours of me calling the office, a site visit was arranged and a survey with recommendations was carried out. I was advised to go along to their showroom to look at the burners they had in stock as size is quite difficult to judge in a brochure. Great advice, as it made a big difference to the choice of burner I went with. Importantly for me, there was never any sales pressure at all to buy or go bigger and better. On the day of fitting, I was informed by text of the arrival time of the fitters, Gavin and Kyle F and they arrived on time, carried out all necessary works expertly and left no trace that they had been there other than a new log burner in the hearth. Great company, highly recommend.

From the first phonecall enquiring about a stove Kyle has been so helpful. Every question answered thoroughly, every detail was covered. From checking out the showroom, site visit, ordering and then installation it has all been as promised. The team are a very nice bunch of guys. They are very friendly and excellent at their job. There was virtually no mess when they left. The stove is awesome. Absolutely love it. Thank you H & C you have been brilliant.

We had our Air Source heat pump installed last year, during a difficult period in the pandemic. The team installing the equipment were professional, courteous and helpful. They never left us without hot water or some level of heating despite have to stop work for a short period. A year on and the aftercare has been excellent, the first service completed by one of the original team. The house has been transformed, especially in the cold winter mornings, now waking up to a warm home rather than rushing to light a fire is a true blessing. I would highly recommend using Humphrey and Crockett.

Humphrey & Crockett are an excellent business to work with. They completed a full installation of an Air Source Heat Pump in my 100-year-old bungalow to a cracking standard. From my initial conversations with Paul Humphrey, we went through a substantial period of design, making sure that the new system would function exactly as required, noting the differences between Heat Pump and Oil fired systems. Working with Grant, H and C made all applications for rebates through the RHI scheme seamless. The quality of installation conducted by H and C's team over a week and a half was first class. All of the team were extremely professional, courteous and knowledgeable. Communication was great throughout and all commissioning and handing over of the system was conducted very well. Follow up, snagging and ongoing servicing has been very good: 6 months in and the system is working very well (better than our expectations with lower bills too!) and the one minor issue we had was responded to on the same day. I have received much interest in our village about our Air Source installation and have had no hesitation in recommending Humphrey and Crockett to our neighbours and friends. There are a lot of myths and bad press about heat pumps, but Paul and his team know exactly what the requirements are likely to be for houses in the Andover area, and our system is better, more affordable, with lower running costs and greener than an equivalent oil system. I look forward to continuing as a customer.

I had a gas fire replaced with a wood burner and the work done was top quality. Everything went smoothly from the quote to the delivery of the installed stove. They were most helpful and pleasant all the way, and I cannot recommend more their services.

Contacted H&C to quote to replace a vented hot water tank with a pressurised system and to allow for it to future proofed by the addition of solar panels at a later date. Survey was carried out and several options were discussed. Then decided that I would also like to replace the old wood burner and relocate. The hot water tank replacement was carried out with as little inconvenience as possible. The wood burner install was delayed due to COVID and lack of supply. But Bill arranged for the old burner to be removed to allow me to continue with the house renovations. Once the new burner arrived in the country (months later) the install commenced. Work areas were tidied and cleaned daily. The workers were knowledgeable and professional and polite.

The work involved removal of the old oil boiler, the oil storage tank and the entire radiator and hot water system, and was replaced by the new air source heat pump, hot water and radiator system. Initial discussions and project planning were thorough and professional. The work was carried out without interruption and with as least inconvenience as possible. Inevitable snags were discussed and properly dealt with. Work areas were tidied and cleaned daily. The workers were professional and positive in their approach to the project and completed their work to a high standard. They were polite and respectful throughout. Future communication and aftercare is going to be provided. I would highly recommend the company for such projects.

New oil boiler, hot water cylinder and Evohome control system installed during refurbishment. Excellent service and advice during the whole process. The engineers, Kyle, Tom and Adam were first class. Very considerate and attention to detail. They were a pleasure to have working in my home. Paul Humphrey provided great advice and delivered on time and budget. We had a small glitch on the boiler burner with a loose terminal but this was a manufacturing fault which was resolved. I have no hesitation in recommending this company.

I had a wood burner installed and I was impressed with the professionalism and knowledge. The area was well prepared to allow the work and kept clean afterwards. Efficient and pleasant. The work was done according to the quote. Was given guidelines on how to make the most of the wood burner and make it last a long time.

We had a small chimney fire and our wood burner needed re-installing. H & C came within 2 weeks(having been closed down due to Covid) and Sam and Karl did a great job. They put down protective plastic on all the carpets, installed liner, cleaned the flues left v clean. Very informative as to how to best use the wood burner. Nice guys & would highly recommend them.