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Humphrey & Crockett Ltd

4.9

87 Reviews

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About

Humphrey & Crockett Ltd are a plumbing and heating company based in Andover, Hampshire.

Established in 2010 we serve Andover, Southampton, Salisbury and Winchester as well as most of Hampshire, Wiltshire and Berkshire.

We cater for the needs of those wanting installation and maintenance of home heating. Anything from a wood burner and fireplace to a full heating system. We offer full heat losses and reports, system design, eco energy assessments and the boiler upgrade scheme (BUS) including £7,500 toward a heat pump installation.

We are an MCS certified business and strike the balance of quality installation , efficiency and cost effectiveness of giving the customer a warm comfortable home

Our years of experience, accredited training and high professional standards are put into every job we undertake for every customer we see. This allows us to offer an after care service that will give you the piece of mind that will continue well after the install.

What we do

  • Fireplace and stove installers

    • Electric Fires

  • Chimney Sweeps

    • Chimney Repair

  • Renewable energy

    • Biomass
    • Air source heat pumps
    • Ground source heat pumps
    • Home energy analysis

  • Plumbers

    • Unvented cylinder installation and maintenance
    • Water softener installation and maintenance

  • Gas installers

  • Boiler, central heating and gas engineers

  • More Services

    • wood burners
    • wood stoves
    • twin wall system
    • false chimneys

My work

Customer reviews

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100% of the reviews we publish have been through our stringent moderation process.

4.9
87 reviews
Customer Service
4.9
Quality
4.9
Value
4.8
Recommended

Recommended

by 98% of customers
Sort by
Great job
Customer Service
Quality
Value
We are delighted with our new log burner. The lads worked hard to ensure a great result, including a chamber lined with slate, a beam and hearth. Fully recommended.
Karen, Wiltshire Posted on 26/02/2019 , work completed 26/02/2019
Recommended
A good experience with Humphrey and Crockett
Customer Service
Quality
Value
Bill Crockett came and gave as a quotation for fitting a stove and all associated work, which I accepted. We weren't sure that the stove we had selected was the best for our needs so we visited their showroom and double checked. We were told by Paul that if we considered the stove was not the most suitable they would happily take it away and bring a different one. His team came on the allotted day, they were friendly and very professional. All work was carried out in the time scheduled and our home was left spic and span. We are really pleased as the price was very competetive we and recommend them.
E Davidson Posted on 25/09/2018 , work completed 25/09/2018
Recommended
Professional & courteous service
Customer Service
Quality
Value
We had our fireplace expertly installed by Humphrey & Crockett and always use them now for cleaning and service. They are a very friendly and professional team who I'd not hesitate to recommend.
Julian, Hampshire Posted on 31/08/2018 , work completed 31/08/2018
Recommended
Excellent job
Customer Service
Quality
Value
Very pleased with the professionalism and knowledge that the team at Humphrey & Crockett demonstrated, excellent service.
Fiona, Surrey Posted on 25/08/2018 , work completed 25/08/2018
Recommended
A good experience.
Customer Service
Quality
Value
On 11.07.18 I had my wood burning stove removed and a new fireplace installed. In spite of the intricacies of the job, the men from Humphrey & Crockett completed the work without fuss, left no mess of any kind and gave me clear instructions and information, so that I could use my new equipment without trouble. As I am aged 91, you will understand how much I appreciated their managing of the whole operation.
Joy, Hampshire Posted on 11/07/2018 , work completed 11/07/2018
Recommended
Excellent job.
Customer Service
Quality
Value
Excellent advice & help during quotation period. Fitters on time, tidy & knowledgeable. Great job, very happy.
Tony, Hampshire Posted on 04/07/2018 , work completed 04/07/2018
Recommended
Prompt and professional.
Customer Service
Quality
Value
Humphrey & Corckett last year sorted chimney liner and pot on chimney. Used them to sweep chimney so they keep an eye out for problems.
Janet, Hampshire Posted on 29/06/2018 , work completed 29/06/2018
Recommended
Almost a year on and still delighted with everything!
Customer Service
Quality
Value
From the moment I stepped into the showroom I was confident I would get the product and service I needed. The advice I was given was spot on and I felt I was listened to. The wood burner was installed over 3 days with minimal fuss and mess and having visited several other installer/ suppliers I felt I paid a fair price. The guys have just been back and swept whatever it is they sweep! All is well and the stove is burning very efficiently. I love, love ,love the wood burner and have no hesitation in recommending Humphrey and Crockett. PS. Emma in the office is a delight to deal with.
Debbie Posted on 24/06/2018 , work completed 24/06/2018
Recommended
Very poor - no stars deserved
Customer Service
Quality
Value
H&C came to sweep our chimneys in early December. The outcome of this simple exercise was, apparently, we should replace our very serviceable stove and - surprise, surprise - they had the ideal one in their showroom for a bargain £3000 (nice try). They also managed to dislodge the cowls on the tops of two of the chimneys. Despite saying they would fix the cowls, they did nothing. I chased and chased as their empty promises piled up until finally - more than three months later - they quoted £800 to replace the cowls. That's right, we would have to pay close to a grand to rectify the damage they caused. Instead, we obtained quotes elsewhere and were able to get the work done for just over £300 within a week. NB this would be a no star rating but that is not possible.
Nick Boyd Posted on 29/03/2018 , work completed 29/03/2018
The trader replied (on 17/04/2018)
Dear Mr Boyd, We are sorry you feel this way about the service we have provided. However we are unaware of any formal complaint through our complaints procedure. The original cowls were in a poor state of repair and rusting through. One cowl blew off in the strong winds. We are not clear what you mean about any replacement stove. This is the first we have heard of this. Our high regard for staff and public safety as per regulations required this money to be spent.
Excellent job
Customer Service
Quality
Value
Excellent work carried out cleanly and efficiently.
Sylvia, Hampshire Posted on 27/03/2018 , work completed 27/03/2018
Recommended
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Have a question?

029 2267 0040
Mon–Fri: 9:00–17:00
Standard network rate.