Humphrey & Crockett Ltd

Recently I was impressed with this Company’s performance in giving advice and subsequently carrying out the installation of a heat pump system at my daughter’s recently acquired nearby property. I have experienced problems for some years with the heat pump system at my own house despite having expended significant funds on other contractors, the latest following breakdown over the Christmas period. Consequently I asked Paul Humphrey to check out my system and following constructive advice engaged Humphrey and Crockett to carry out remedial work to the system. Their attention has been professional, tenacious and cost effective. The system is now operating better than ever and I am confident of its future performance.

With a need to complete the sale of our house by 31 Jan 25 we were in a panic when the consumer unit was deemed a fail on the electrical test 15 Jan 25. Charlie continued with the rest of the inspection and was really helpful and professional throughout going above and beyond and rectifying other electricians’ past mistakes. Aware of our dilemma, she then engaged with the Ops Manager and worked later on other jobs, rescheduling their diary to enable a new unit to be fitted on 17 Jan 25. The level of professionalism and customer service is unsurpassable going well beyond the level of service I have experienced with other tradesmen. Good communication throughout with a refreshing “Can Do” attitude I have found them to be head and shoulders above any other company I have dealt with. I would not hesitate in unreservedly recommending them to anyone.

The heat pump installation and additional work on the heating system was completed brilliantly. Initial inspection, requirements capture, planning and design was performed very thoroughly, ensuring we were happy and well informed about the whole programme. The communication and payment process was very smooth and the installation was extremely well done. The team were very professional and considerate whilst working in our home. The electrician was excellent fitting all the electrical equipment brilliantly, everything being fitted exactly where needed. The plumbers were excellent, working very well, removing and disposing of all the previous equipment without fuss, then fitting the radiators, hot water tank, subsidiary equipment and heat pump really well. On commission day we had a good hand over, with discussion on how to operate and optimise the system, including details of any issues, possible changes of configuration and after service care. We were given certificates of standards and warranties for the system. We were contacted by one of the company directors ensuring continuity of service and support. Our home is already benefiting from being efficiently warmer, we also have the benefit of being able to control the system over the internet. This is probably the first time this house has been comfortably heated since it was built. We would like to thank Humphrey and Crockett for their hard work and commitment, definitely recommending them as excellent heating specialists.

If you want a job done on time, this is the company for you. On the days of the install, they arrived promptly, exactly when they said they were going to. I cannot fault the quality of the workmanship and how absolutely professional the Humphrey and Crockett installers are. They were efficient with a minimum of fuss, ensuring that the areas they were working in were kept clean and tidy as they worked. At the end of each day, they left the area spotless. I absolutely would recommend this company to you for any of your gas work or chimney and stove work. A truly reliable company.

We had an oil burning stove removed and replaced with an electric one. It entailed capping the oil pipe and chimney, removing the oil fire and installing the electric one. They turned up on time, worked very efficiently and were friendly and helpful. Dreading the mess but their work was clean as a whistle! Would definitely recommend them.

We are extremely pleased that we found Humphrey & Crockett. From our first meeting with Bill when he came to quote through to fitting the service was first rate. We had already bought a stove from Ebay but this was no problem. Bill noticed that we did not have the collar so ordered one in, Sam and Michael turned up on the given date and were very polite and friendly. The job was quite difficult as getting the liner in proved to be a struggle. They worked extremely hard all the while still happy. They fitted a new Riven Slate hearth and the woodburner and gave me a very good lesson in how to use it. I cannot thank them enough. I would happily recommend Humphrey and Crockett to anyone.

The work included advice on the correct wood burner for the location, including the room size, heat output and the new legal requirements; installation of the fire, a new chimney liner and chimney pot and insulation. The team paid great attention to protecting the carpet and room furnishings and left the room spotless. They protected the conservatory roof against any tiles that may have been dislodged whilst on the roof and even repaired a broken tile, not of their making! On completion, they explained the fire control mechanism and advised on the first lighting experience. They also went through the warranty registration procedures. All in all, quite excellent. I would strongly recommend them to anyone.

Right from my initial communication with Kyle, I felt confident that I had chosen the right firm to buy from and install my new log burner. I can not fault the service and workmanship from Humphrey & Crockett Ltd Andover. All of the staff I have had contact with have been extremely knowledgeable, professional and courteous. Within a few hours of me calling the office, a site visit was arranged and a survey with recommendations was carried out. I was advised to go along to their showroom to look at the burners they had in stock as size is quite difficult to judge in a brochure. Great advice, as it made a big difference to the choice of burner I went with. Importantly for me, there was never any sales pressure at all to buy or go bigger and better. On the day of fitting, I was informed by text of the arrival time of the fitters, Gavin and Kyle F and they arrived on time, carried out all necessary works expertly and left no trace that they had been there other than a new log burner in the hearth. Great company, highly recommend.

Having a wood burner installed over two days all the installation work was carried out at a very high standard.

We had our Air Source heat pump installed last year, during a difficult period in the pandemic. The team installing the equipment were professional, courteous and helpful. They never left us without hot water or some level of heating despite have to stop work for a short period. A year on and the aftercare has been excellent, the first service completed by one of the original team. The house has been transformed, especially in the cold winter mornings, now waking up to a warm home rather than rushing to light a fire is a true blessing. I would highly recommend using Humphrey and Crockett.

We went to Humphery & Crockett after being recommended to us by a friend. From start to finish we were so impressed by their professionalism and knowledge. The staff were wonderful and explained all about the Wood Burner, how it worked to get the best from it. They then moved the old Wood Burner to our cabin in the garden, this was all done in one day. The team who done the work were very professional and very clean and tidy. On completion we were given a pack with all the warrant-and how to get the best from the Wood Burner, and on going care and maintenance. We had A follow-up visit from Kyle today, very professional.

We recently had a new wood burner liner hearth and fire surround installed and we have been absolutely delighted by the pre-installation visit plus the installation and follow up advice. Truly excellent.

I was in the process of renewing my heating system and wanted to "go green". Carl and Paul took me through all the options with the benefits and drawbacks of green and non-green solutions being clearly explained. It's a very complex area but they took the time to go through everything with me and in the end I felt reassured and comfortable in the decision that I took. There was never any guarantee of an order because I was already well down the track with another supplier. But in spite of this, I always felt that Carl and Paul had my best interests in mind. There was never any "hard sell" whatsoever.

Brilliant service from beginning to end. Kyle was great as were the very knowledgeable installers. Very efficient service, throughout the whole process I was so pleased with the end result and would absolutely recommend Humphrey & Crockett to anyone wanting to use their services.

We have just had a log burner installed at home. Humphrey & Crockett advised us well, met our expectations, suggested a very good value product, and quoted a very reasonable price for the product and installation. Their team undertook the work when they said, quicker than expected and with huge professionalism - we genuinely can't fault the service, product, or charm with which this local company delivered a great product. You should choose Humphrey & Crockett because they do exactly what they say they'll do - to a very high standard and offer superb advice on what will work in your home and what might be 'too much'. We are hugely grateful to their entire team for looking after us so well and fitting a smashing log burner that not only looks great but will economically heat our house this winter. Thank you.

We contracted Humphrey & Crockett Ltd to install a Heart Pump at our home. This was a significant exercise as it included replacing all of the radiators and associated piping. The work took approximately a week from start to finish, excluding an additional day when the Electricians undertook preparatory cabling. From planning to execution, we were impressed with Paul, Carl, and the team. Carl managed the Govt grant for the Heat Pump and undertook a detailed visit to ensure the radiators were sized correctly. The installation team was efficient and worked at pace. Paul carried out a final handover visit to ensure we were happy with the work. We would recommend Humphrey & Crockett Ltd to folk looking to undertake work of this nature. A great company!

We have been immensely impressed with Humphrey & Crockett from start to finish. From the first visit to the showroom to the final installation, everything has been very professional with excellent communication at every stage. The recommended log burner was absolutely perfect, the guys installing turned up promptly, worked very cleanly and were extremely polite and careful. The workmanship is excellent, the advice provided for how to set up and use the log burner correctly and efficiently was really useful and they talked us through the warranty process. The house was left in an immaculate state. We wouldn’t hesitate to recommend them and would certainly use them again in the future.