Humphrey & Crockett Ltd

Called Humphrey and Crockett on Friday morning to report a central heating failure. Adam and Tom turned up on Friday evening to save us from a weekend without heating. Fixed the problem in spite of having to travel to get parts and were cheerful as well as competent. Being Valentine's Day, I hope their partners forgive them (and us). Excellent service as so often before. We are a longstanding customer.

Absolutely brilliant from start to finish. Kyle has kept us in the loop with everything. So well planned and the best price we had had. I’ve been recommended this company before and can see why! The 2 guys who came to install we couldn’t fault . Both super friendly and so clean and tidy! They cleaned up daily and when they left it was like new. Our new log burner is amazing! So happy we chose Humphrey Crockett! Thankyou guys 👌🏻

Humphrey & Crockett installed our fire and heat pump to a very high standard. We installed a specific Jotul that they went out and sourced. The heat pump was done quickly despite the complicated installation work required. The team were knowledgeable, well organised, and clearly took pride in doing the job properly. Communication was clear throughout, the installation was tidy, and everything was explained thoroughly on handover. A professional, dependable service from start to finish I would not hesitate to recommend them to anyone looking for similar work.

From the moment of first contact, Humphrey and Crockett were very helpful and informative. We found out after having the chimney swept that our existing liner and log burner had to be condemned. Humphrey and Crockett gave us advise and the work was carried out without any extra mess or hassle. Very happy with the whole service.

Bill Crockett came and gave as a quotation for fitting a stove and all associated work, which I accepted. We weren't sure that the stove we had selected was the best for our needs so we visited their showroom and double checked. We were told by Paul that if we considered the stove was not the most suitable they would happily take it away and bring a different one. His team came on the allotted day, they were friendly and very professional. All work was carried out in the time scheduled and our home was left spic and span. We are really pleased as the price was very competetive we and recommend them.

From the initial contact through the survey and the installation I am thoroughly pleased we chose Humphrey & Crockett for our new wood burner. I was impressed with the professionalism and knowledge of all concerned. The area was well prepared to allow the work and kept clean afterwards. Efficient and pleasant. The work was done according to the quote. On completion I was given guidelines with the warranty and on how to make the best use of the wood burner and ongoing care and maintenance to make it last a long time.

Highly recommend Humphrey & Crockett, the entire process was friendly/professional and informative. Kyle was excellent on his quote visit and again when we visited the show room to choose our burner, he was able to help us choose a burner that suited our preference and the style of our property. The installers were great, for everything done on the day quicker than we expected and were extremely informative and helpful showing us how to use our burner in the most efficient way (this was our first burner) they also professional covered off all of the safety and regulation side of things. I really very pleased and can’t wait for the colder months so we can get using it!

I would highly recommend Humphrey & Crockett Ltd if you are considering having a woodburner fitted. The whole service, from initial visit to give a quote, right through to fitting the beam was first class. The work was done speedily, the fitters were friendly and professional and the end result is even better than I could have hoped for.

Having contacted Humphrey & Crockett Ltd regarding the supply and install of a wood pellet burner for my home, the experience start to finish was very professional. From the initial conversation on the phone, throughout the survey, quoting, installation, right up to the phone call an hour or so after the completed install to make sure everything was to my satisfaction. Not to mention the quality of the product, the neatness of the install and friendly nature of all the staff I dealt with. Would highly recommend.

We always wanted a wood burner and when we approached a supplier several years ago they informed us that we needed to arrange a gas safe trade to de-install our incumbent gas fire before we could look at getting an installation. Fast forward three years and we decided to look again at wood burners due to the gas prices increasing, this time we went to Humphrey & Crockett, Kyle was extremely informative, very helpful and also said that they would complete all works, including the de-install, all we needed to do was choose a wood burner. Sam and Gavin (who completed our work) were professional, helpful and very respectful of our home; they completed the work in very good time with minimal inconvenience to us. The complete process with Humphrey & Crockett was faultless and I would like to take this opportunity to thank them for their excellent work from start to finish. We are very happy with all aspect of this project, and I absolutely would recommend these guys.

We are very happy with the service we received. The whole team are very professional. Kyle helped us to decide which log burner would best suit our situation. We have a bungalow with no existing fireplace or chimney but he visited us and talked through our options. The stove and flue were fitted in a day and the chaps were polite and helpful and they left the place clean and tidy. Kyle visited the following day to check on the installation and talked us through lighting the log burner etc. All in all an excellent company. We would not hesitate to recommend them.

I called Humphrey and Crockett to get my boiler serviced and they managed to fit me in at incredibly short notice. Within two days Adam arrived with his apprentice Owen. Adam as usual answered my questions and not only serviced the boiler but did a few other things whilst he was here. He is incredibly knowledgeable and did a first class job. I would highly recommend Adam and his team if you are looking for perfection and reliability. I would have no hesitation whatsoever in recommending Adam at Humphrey and Crockett and will be calling them again if I need any advice. Thanks so much Adam. Mel

My old woodburner was installed in 2010 by another company and no longer met safety standards regarding its position in the kitchen, and the flue emerging just below a velux window in the roof - always an issue even then. Kyle patiently discussed the various options including keeping the stove itself and moving it to a different, safe position, with proper heat proofing and replacing the damaged flue with a new twin wall one, or replacing it entirely and starting again. Having decided to reuse the perfectly working stove the work was scheduled, and just a new flue sourced to match the ivory colour. The original slate hearth was lifted and reused - quite a feat as slate can split easily and it had been very firmly stuck down in 2010. The team were here for two days, and the roofer, engaged by Kyle, came to repair the hole where the old flue was removed. He carefully matched the old roof tiles for an invisible finish. Everything Kyle said would be done, was done - neatly, efficiently and on time. Kyle communicated clearly throughout the whole process and ensured I was happy with the final outcome. If anyone is planing to get a woodburner installed, I would recommend Humphrey and Crockett 100%.

The process went smoothly from start to finish. They put a lot of effort into making sure I got the heat pump installation that was right for me, including the bespoke elements I wanted. Very pleased with the result, which has kept us warm throughout the winter.

Efficient and timely replacement of old heating system. Recently moved into the property and was very impressed in delivery of service from initial concerns re my existing heating to the final installation. The whole team were informative, helpful, tidy and delivered earlier than expected. I now have an extremely efficient heating and hot water system, controlled with the Homely Hub, which is far cheaper to run than my previous system and even far less than a previous new house with gas heating. I can highly recommend them and will continue to use Humphrey and Crockett for servicing.

We would highly recommend Humphrey & Crockett if you looking for a wood burner installation. Kyle was excellent throughout the process, helping, on a quote visit and opening the show room to support us choosing a burner - we never felt we were being over sold. The entire process was friendly/professional and informative. The installers were great, advising us as they opened up the existing fireplace on what was possible, working cleanly and effectively. We are very pleased it how the installation turned out and look forward being able to use it!

The whole experience was perfect, 3 lovely gentlemen arrived, Sam, Gavin and Ned, they were all outstanding polite, informative, they put protective material down to protect the flooring, they were just lovely to have around. Thank you everything was perfect and you can’t say that very often, these days. The whole service has been perfect from start to finish 🙃 and yes we had the log burner fired up in August 😂

Another fantastic visit from Adam at Humphrey and Crockett to service/repair our heating system. We have been utilising their services for a number of years now and the quality of work and customer service is exceptional. I recommend anyone with heating servicing/ installation requirements to reach out to H&C for an efficient, reliable and affordable solution. A great experience every time - many thanks!

We cannot praise Humphrey & Crockett highly enough, following our recent boiler installation - each and every one of the team involved, went the extra mile to make our installation seamless. Fantastic customer service from Paul in the office, who kindly arranged to squeeze us in at short notice and who was extremely helpful throughout the whole process. Adam and Kyle were brilliant - extremely knowledgeable, professional and perfectionists in their work. The high standard and attention given to our boiler installation was second to none and it was a pleasure to have them around. Thank you for all your hard work, caring attitude and dedication. Thanks also to Jack, for fitting us with new radiator valves, which was a last-minute decision by us! We are really happy with our boiler and the whole experience and would not hesitate in recommending Humphrey & Crockett - 100%!