Humphrey & Crockett Ltd

The process went smoothly from start to finish. They put a lot of effort into making sure I got the heat pump installation that was right for me, including the bespoke elements I wanted. Very pleased with the result, which has kept us warm throughout the winter.

Efficient and timely replacement of old heating system. Recently moved into the property and was very impressed in delivery of service from initial concerns re my existing heating to the final installation. The whole team were informative, helpful, tidy and delivered earlier than expected. I now have an extremely efficient heating and hot water system, controlled with the Homely Hub, which is far cheaper to run than my previous system and even far less than a previous new house with gas heating. I can highly recommend them and will continue to use Humphrey and Crockett for servicing.

We would highly recommend Humphrey & Crockett if you looking for a wood burner installation. Kyle was excellent throughout the process, helping, on a quote visit and opening the show room to support us choosing a burner - we never felt we were being over sold. The entire process was friendly/professional and informative. The installers were great, advising us as they opened up the existing fireplace on what was possible, working cleanly and effectively. We are very pleased it how the installation turned out and look forward being able to use it!

The whole experience was perfect, 3 lovely gentlemen arrived, Sam, Gavin and Ned, they were all outstanding polite, informative, they put protective material down to protect the flooring, they were just lovely to have around. Thank you everything was perfect and you can’t say that very often, these days. The whole service has been perfect from start to finish 🙃 and yes we had the log burner fired up in August 😂

Another fantastic visit from Adam at Humphrey and Crockett to service/repair our heating system. We have been utilising their services for a number of years now and the quality of work and customer service is exceptional. I recommend anyone with heating servicing/ installation requirements to reach out to H&C for an efficient, reliable and affordable solution. A great experience every time - many thanks!

We cannot praise Humphrey & Crockett highly enough, following our recent boiler installation - each and every one of the team involved, went the extra mile to make our installation seamless. Fantastic customer service from Paul in the office, who kindly arranged to squeeze us in at short notice and who was extremely helpful throughout the whole process. Adam and Kyle were brilliant - extremely knowledgeable, professional and perfectionists in their work. The high standard and attention given to our boiler installation was second to none and it was a pleasure to have them around. Thank you for all your hard work, caring attitude and dedication. Thanks also to Jack, for fitting us with new radiator valves, which was a last-minute decision by us! We are really happy with our boiler and the whole experience and would not hesitate in recommending Humphrey & Crockett - 100%!

The Humphrey and Crockett team installed a heat pump for my parents near Andover. Right from the beginning Paul inspired confidence and we were not disappointed. My parents qualified for a grant, but this required quite some paperwork which Carl managed thoroughly and efficiently. The electrician completed her work about a month ago and the final installation happened this week starting with the team arriving on Monday. They replaced all of the central heating and hot water system, so there was a lot to do and much disruption. However, I cannot fault the team, including the electrician, in their positive and proactive attitude, cleanliness, efficiency and we were very pleased with the quality of workmanship.

We had Crockett & Humphrey out to install and wood burner, the whole process was so professional, Kyle was so helpful and knowledgeable and the guys that came out were friendly, helpful, knowledgeable I would definitely recommend them.

Following our daughter's recommendation (she had a new wood-burning stove fitted by Humphrey and Crockett last year), we approached Paul about installing a new condensing boiler, and a wood-burning stove in our front room. Paul visited us to assess how to carry out the two tasks. He recommended simplifying our ramshackle piping arrangements. We were impressed by Paul's thorough approach. We then visited the company's Andover premises to choose a suitable stove. Paul showed us the range of stoves stocked, and explained the pros and the cons of each of them. We chose a Woodtec stove, but were unsure about the standard or the wide version. Paul assured us that we could change our minds at any stage. On his second visit to us, he took precise measurements for each installation, and proposed to carry out the work in just ten days' time. Two workteams carried out both installations simultaneously. We met five team members; all of them impressed us by following covid-19 precautions, and leaving no mess overnight. The work involved lining both chimneys, laying additional fireplace tiles and installing new piping for the boiler's condensation. All these jobs were neatly and carefully done. We also changed our minds about the stove. Paul willingly accepted our decision, and arranged the swop. We have found Humphrey and Crockett easy to deal with, flexible and attentive to detail. All workmanship and service were of good quality. Altogether, a very positive experience.

Contacted H&C to quote to replace a vented hot water tank with a pressurised system and to allow for it to future proofed by the addition of solar panels at a later date. Survey was carried out and several options were discussed. Then decided that I would also like to replace the old wood burner and relocate. The hot water tank replacement was carried out with as little inconvenience as possible. The wood burner install was delayed due to COVID and lack of supply. But Bill arranged for the old burner to be removed to allow me to continue with the house renovations. Once the new burner arrived in the country (months later) the install commenced. Work areas were tidied and cleaned daily. The workers were knowledgeable and professional and polite.

We are so pleased to have chosen Humphrey and Crockett to install our new Fireline log burner. They also installed a slate effect chamber, granite hearth and non combustible beam. It has really warmed the core of the house and made a lovely focal point in the lounge. The boys worked hard and were easy going and informative as this is our first burner. Our only disappointment was they did not do so well with clearing up after cutting the metalwork on our driveway. We would suggest some ground sheeting for future customers.

I had a wood burner installed and I was impressed with the professionalism and knowledge. The area was well prepared to allow the work and kept clean afterwards. Efficient and pleasant. The work was done according to the quote. Was given guidelines on how to make the most of the wood burner and make it last a long time.

The work involved removal of the old oil boiler, the oil storage tank and the entire radiator and hot water system, and was replaced by the new air source heat pump, hot water and radiator system. Initial discussions and project planning were thorough and professional. The work was carried out without interruption and with as least inconvenience as possible. Inevitable snags were discussed and properly dealt with. Work areas were tidied and cleaned daily. The workers were professional and positive in their approach to the project and completed their work to a high standard. They were polite and respectful throughout. Future communication and aftercare is going to be provided. I would highly recommend the company for such projects.

We can't praise Humphrey and Crockett highly enough. We've used them for installation of a woodburning stove a few years ago and then this summer had an air source heat pump installed. This involved fitting a complete wet central heating system (pipework, radiators etc) to replace storage and electric panels heaters, along with a pressurised water tank and the heat pump itself with required electrics. After talking to a few companies Humphrey and Crockett stood out. They are experienced, knowledgeable and friendly and made us feel that we were in safe hands from the start. All aspects of the work were thorough; from the heat loss calculations, system specification and paperwork for the grant application through to the actual installation. And a great team of nice people who put customer service first. Furthermore there's been a great level of aftercare, from adjusting the system remotely to resolving any questions. We've held back from leaving a review until the onset of colder weather has reassured us that the system is working just as expected. We've gone from having a cold house that was expensive and difficult to heat to a pleasantly warm home with ample hot water. Humphrey and Crockett have helped bring our home into the 21st century on time and on budget. Thank you Paul, Carl, Adam, Charlie, Sam and Owen for all your hard work.

We had a small chimney fire and our wood burner needed re-installing. H & C came within 2 weeks(having been closed down due to Covid) and Sam and Karl did a great job. They put down protective plastic on all the carpets, installed liner, cleaned the flues left v clean. Very informative as to how to best use the wood burner. Nice guys & would highly recommend them.