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Humphrey & Crockett Ltd
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About
Humphrey & Crockett Ltd are a plumbing and heating company based in Andover, Hampshire.
Established in 2010 we serve Andover, Southampton, Salisbury and Winchester as well as most of Hampshire, Wiltshire and Berkshire.
We cater for the needs of those wanting installation and maintenance of home heating. Anything from a wood burner and fireplace to a full heating system. We offer full heat losses and reports, system design, eco energy assessments and the boiler upgrade scheme (BUS) including £7,500 toward a heat pump installation.
We are an MCS certified business and strike the balance of quality installation , efficiency and cost effectiveness of giving the customer a warm comfortable home
Our years of experience, accredited training and high professional standards are put into every job we undertake for every customer we see. This allows us to offer an after care service that will give you the piece of mind that will continue well after the install.
What we do
Fireplace and stove installers
- Electric Fires
Chimney Sweeps
- Chimney Repair
Renewable energy
- Biomass
- Air source heat pumps
- Ground source heat pumps
- Home energy analysis
Plumbers
- Unvented cylinder installation and maintenance
- Water softener installation and maintenance
Gas installers
Boiler, central heating and gas engineers
More Services
- wood burners
- wood stoves
- twin wall system
- false chimneys
My work
Customer reviews
Why you can trust these reviews
All reviews are verified as being genuine and a true customer of this trader.
How can we be so sure?
100% of the reviews we publish have been through our stringent moderation process.
4.9
99 reviews
Recommended
Recommended
by 98% of customers
Sort by
A red hot company with red hot customer service supplying red hot products.
Customer Service
Quality
Value
Removal of an old log burning stove and it's antiquated surround. Then lining of flue, new limestone fireplace installed together with a new logo burning stove. Making good of adjacent plasterwork.
Which? Trusted Traders Consumer
, work completed
Recommended
Review of Humphrey and Crockett
Customer Service
Quality
Value
Humphrey and Crockett installed a new long burner and stone fireplace and lined our chimney. They were professional, knowledable and responsive from the outset and we are thrilled with the results. The Humprehey and Crockett installation team were extremely courteous, timely and completed the installation with minimum disruption and mess. We are delighted with the results would highly recommend them.
Which? Trusted Traders Consumer
, work completed
Recommended
Very, very impressed.
Customer Service
Quality
Value
I was very happy with the guys that fitted my tyre, they were very professional, kind, clean and helpful. I would fully recommend H & C to anyone.
Carl, Hampshire
, work completed
Recommended
Excellent job
Customer Service
Quality
Value
Excellent work carried out cleanly and efficiently.
Sylvia, Hampshire
, work completed
Recommended
Excellent
Customer Service
Quality
Value
Helpful direct advice, on time. Expertise apparent, efficient. Finished on time cleaned up, clear instructions given re appliance and warranty.
Kenneth, Hampshire
, work completed
Recommended
Quick work
Customer Service
Quality
Value
The company responded quickly to my inquiry, visiting within two days to survey the job. Paul offered advice on managing the leaking water main whilst the replacement part was ordered. The new items were installed without delay. The work was completed thoroughly and quickly and the area cleaned. We are very pleased with the speed of response and the quality of service and installation.
Nigel, Hampshire
, work completed
Recommended
Fantastic work and lovely log burner
Customer Service
Quality
Value
We have been immensely impressed with Humphrey & Crockett from start to finish. From the first visit to the showroom to the final installation, everything has been very professional with excellent communication at every stage. The recommended log burner was absolutely perfect, the guys installing turned up promptly, worked very cleanly and were extremely polite and careful. The workmanship is excellent, the advice provided for how to set up and use the log burner correctly and efficiently was really useful and they talked us through the warranty process. The house was left in an immaculate state. We wouldn’t hesitate to recommend them and would certainly use them again in the future.
Customer in Hampshire
, work completed
Recommended
Wood burner installation
Customer Service
Quality
Value
We had a flue fitted for a wood burner, the two gentlemen were on time very knowledgeable about the task to do, we were very pleased with their work and would have no problem with using this firm again in the future.
Customer in Wiltshire
, work completed
Recommended
Great work and great service
Customer Service
Quality
Value
I had a gas fire replaced with a wood burner and the work done was top quality. Everything went smoothly from the quote to the delivery of the installed stove. They were most helpful and pleasant all the way, and I cannot recommend more their services.
Olivier in Hampshire
, work completed
Recommended
Woodburner stove install
Customer Service
Quality
Value
From the first phonecall enquiring about a stove Kyle has been so helpful. Every question answered thoroughly, every detail was covered. From checking out the showroom, site visit, ordering and then installation it has all been as promised. The team are a very nice bunch of guys. They are very friendly and excellent at their job. There was virtually no mess when they left. The stove is awesome. Absolutely love it. Thank you H & C you have been brilliant.
Customer in Hampshire
, work completed
Recommended
Highly recommended
Customer Service
Quality
Value
The company have just lined my chimney and installed a new wood burner. I cannot recommend them highly enough. They were both friendly and professional from beginning to end and they left the space spotlessly clean afterwards. I would not hesitate to use them again.
Customer in Hampshire
, work completed
Recommended
Great company, highly engaging and consummate professionals
Customer Service
Quality
Value
Kyle and team were excellent from start to finish. The quote wasn’t pushy and offered advice on what to have and expect. When visited the showroom, we decided to move away from traditional and go with a more contemporary style which offered more to the space. They not only supplied and fitted the stove and flue but also laid a hearth and tiled the surround excellently. They were polite and professional throughout and cleared up any mess. Kyle did 2 sites visit which was reassuring. I would happily recommend them to anyone.
John in Wiltshire
, work completed
Recommended
Log burner installation
Customer Service
Quality
Value
This company have a very good showroom where you can view a wide range of options available. Very knowledgeable staff, who advised what was achievable on our very tight date schedule. Installed on schedule, by two very helpful & knowledgeable fitters. They were polite, clean & tidy, and made a very good job at installing the new flue/ stove/ pot and making good the flaunching around the pot. Our builder was very happy with their installation as well. Communication was very good before, during & after installation.
Customer in Hampshire
, work completed
Recommended
Replacing wood burner
Customer Service
Quality
Value
We consulted Humphrey and Crockett because our existing cassette wood burner was not giving enough heat. They recommended 3 wood burners and we discussed in detail the pros and cons of each. We settled on one and booked in to carve out an open fireplace, install the wood burner and install a fascia beam. We had two people on site for a period of 2 days who were professional, friendly, efficient and could not have been nicer. There was no dust, no mess, and they did a lovely job installing the wood burner, carving out the fireplace and installing brick plates and a granite base and the fascia beam. Would highly recommend them, professional, efficient, and delightful to deal with.
Customer in Hampshire
, work completed
Recommended
Woodburner Installation and Service
Customer Service
Quality
Value
Humphrey and Crockett installed our Woodburner six years ago and have serviced it annually. We are very please with the product, installation and servicing. The Woodburner meets our needs fully. We would highly recommend Humphrey and Crockett.
Customer in Hampshire
, work completed
Recommended
Air Source Heat Pump Installation and Service
Customer Service
Quality
Value
Humphrey and Crockett installed our Air Source Heat Pump 3 years ago and have serviced it annually. We are very please with the product, installation and servicing. Humphrey and Crockett worked very closely with us to specify and install the system. We are very pleased with the installation and this meets our needs fully. In fact, following up on the installation and reviewing our use, Humphrey and Crockett have worked with us to optimise the use of the Air Source Heat Pump for heating and domestic water heating in conjunction with our Solar Panel System. The installation was professionally undertaken, which included the removal of our oil tank and oil-fired boiler and the installation and site left clean and tidy. We would highly recommend Humphrey and Crockett for their expertise and professional conduct.
Customer in Hampshire
, work completed
Recommended
High quality and professional company - highly recommended
Customer Service
Quality
Value
We used Humphrey & Crockett for the installation of a new ASHP system as they are a local and highly regarded company. From the very first point of contact their representatives were pleasant, efficient friendly and professional. They were quick to provide a quote, change it when required and give full insight into the necessary work. The installation was smooth with no issues and was superbly carried out. Any tweaks required were quickly followed up on and Paul & Carl were, and still are, happy to provide advice and problem solving when asked. Would definitely use this company again, particularly when we look to convert to a green energy system.
Customer in Hampshire
, work completed
Recommended
Oil boiler and tank gone at last!
Customer Service
Quality
Value
We engaged Humphrey and Crocket to install an air source heat pump. A very thorough survey by Carl was undertaken to assess our heating needs - and to ensure Carl maintained his 100% success in obtaining a Voucher for £7,500 from HM Govt on our behalf. The work was undertaken by a skilled team who worked hard to install the necessary pipes, radiators and a hot water cylinder in the house - and the heat pump outside. It took just over a week to complete. We were kept informed of what work was involved each day - and great efforts were made to minimise disruption and to keep the place clean and tidy each day. Finally Tom and Paul took us through how the system operated with offers of help should we have any difficulties. Whilst with us H&C also sorted out some long-standing plumbing problems which we much appreciated.
Customer in Hampshire
, work completed
Recommended
Excellent, professional, workers.
Customer Service
Quality
Value
Two very good young men, Sam and Paul, did a really good, clean job. They also - as a bonus - cleared out the gutters! Would recommend them to anyone.
Wendy, Hampshire
, work completed
Recommended
Almost a year on and still delighted with everything!
Customer Service
Quality
Value
From the moment I stepped into the showroom I was confident I would get the product and service I needed. The advice I was given was spot on and I felt I was listened to. The wood burner was installed over 3 days with minimal fuss and mess and having visited several other installer/ suppliers I felt I paid a fair price. The guys have just been back and swept whatever it is they sweep! All is well and the stove is burning very efficiently. I love, love ,love the wood burner and have no hesitation in recommending Humphrey and Crockett. PS. Emma in the office is a delight to deal with.
Debbie
, work completed
Recommended
Air vent install and chimney sweep
Customer Service
Quality
Value
Moving house and stressful time. Needed a service and sweep of my log burner. Contacted Humphrey and Crockett, they sent a quote and booked me in. As an urgent job request they call me back to say they’d had a cancellation would I like the earlier time, perfect!. It was found at the service that we didn’t have an air brick which meant we couldn’t safely use the log burner. I got back onto phone and they dealt with my request quickly and professionally. We’ve seen 3 engineers from the company and all very experienced and professional, cleaned up after them wouldn’t have known they’d been here!. The whole experience with Humphrey and Crockett was first class, would highly recommend them.
Customer in Hampshire
, work completed
Recommended
Fitting electrical boiler to work alongside solid-fuel
Customer Service
Quality
Value
We have been running a solid-fuel heating system for the past 40 years. We wanted to keep this going, but add an electrical boiler to the system. Humphrey and Crockett were recommended to us by the manufacturer of the boiler. They proved to be an excellent company. Care was taken in the discussions concerning the position of the new boiler and the control panel that would enable both systems to work together. They arrived on time and worked very hard, always cheerful and polite. My telephone questions were always answered knowledgeably. They really knew what they were doing, and we now have a fully functioning dual heating system. Thank you Humphrey and Crockett!
Customer in West Berkshire
, work completed
Happy Customer
Customer Service
Quality
Value
The work consisted of altering an existing fireplace and installing an inset stove and flue liner. After visiting the showroom and a visit from Bill, a detailed quotation was received recommending a stove, which turned out to be perfect. The installation team turned up on the day promised and the work was done in a highly professional way. Clean and tidy, floors and carpets protected and all with a cheery smile. A very comprehensive run through of operating instructions was very welcome. Thanks H & C. Would have no hesitation in recommending.
Customer in Hampshire
, work completed
Recommended
Heating system update
Customer Service
Quality
Value
New oil boiler, hot water cylinder and Evohome control system installed during refurbishment. Excellent service and advice during the whole process. The engineers, Kyle, Tom and Adam were first class. Very considerate and attention to detail. They were a pleasure to have working in my home. Paul Humphrey provided great advice and delivered on time and budget. We had a small glitch on the boiler burner with a loose terminal but this was a manufacturing fault which was resolved. I have no hesitation in recommending this company.
Customer in Oxfordshire
, work completed
Recommended
Wonderful workmanship and a pleasure to deal with.
Customer Service
Quality
Value
From the first phonecall/email, I was impressed with the company and their knowledge. Kyle handled our case and nothing was too much trouble for him. Our wood burner installation was not straight-forward but that didn’t seem to phase them at all, and all the stops were pulled out to ensure we got what we wanted. The installation itself was professional and efficient. The guys were happy to chat through and show us what they were doing. No mess was left and we were really impressed with how smoothly it went. We also had a visit from Kyle the next day to commission the stove and answer any questions. This was incredibly helpful. We will be using H&C for our yearly sweeps, and can’t thank them all enough for giving us a great experience, and the woodburner that we’ve always dreamed of. I would highly recommend Humphrey and Crockett!
Customer in Wiltshire
, work completed
Recommended