Hytek- WDC

This is the second time I have used this company. First in 2003 for replacement windows and this year for replacement patio doors. On both occasions I have found them excellent. Sensible quotations with no pushy selling, an excellent product and first rate installers. Highly recommended.

Design, ordering and payment: We got quotes from a number of Which? Local recommended installers for our area. We were impressed by Michael Wraith's helpfulness and his willingness to listen to and make sure he was clear about what we wanted, undertake research into anything he had not encountered before, offer advice and information from manufacturers as required and provide clear written descriptions and drawings of our designs, ensuring any alterations we made were clearly incorporated into revised designs. The quote was not the cheapest, but we had a detailed description of what we were getting and Michael had spent a significant amount of time working with us. Even when there was a slight glitch, Michael helped us through the maze with his trademark patience (we had signed contracts by then and his approach was as helpful as before). Payment is 15% deposit on signing contracts, with the balance on completion. Payments are cash or cheque only, credit card facility is not available. - Installation: Our installers were a pleasure to have around the home. They explained when they would arrive and what they proposed to do on each work day the day before. This allowed us to prepare rooms for installation. They were careful not to damage tiles, etc when removing old and installing new windows and they cleaned up each day so that you would not have known anyone was there. They even spotted and told us when a glazed unit was cracked, arranged for a replacement and installed it within a week. - Conclusion: We would happily use the company again and have no qualm in recommending them to anyone.

Have used this company three times now. Michael Wraith the regional sales manager has given excellent service, by returning to our home as amny times as we needed and had lots of patience with us. The workmanship of the window installers was excellent. Very thorough, polite and cleaned up at the end of each day. Nothing was too much trouble.