I-MIST LTD

iMist performed their annual service of our home sprinkler system. They, as always, did a thorough job, spending nearly an hour checking the system was working properly and removing air bubbles in the system. They were extremely friendly, and explained everything they were doing. Their customer support team is also fantastic - we get a letter every year to remind us, it was easy to schedule the service, we had to rearrange our appointment a couple days before and they did so easily with zero fuss.

We wanted a sprinkler system installed in our self build house over three floors. IMist offered a system that fitted the bill and was good value for the work and equipment involved. The build took place over two years but IMist were involved for about three years from the house design to the final installation. At all stages they were very helpful and the price remained the same despite the length of time the project took. The company fitted in with all our timescales and appointments were easy to arrange. Payment was made in stages with a final 10% being paid after installation. The system uses small nozzles which are less noticeable than the smoke alarms building control require. We are very pleased with the end product although hopefully we will never experience its effectiveness. Our view was that smoke alarms and fire doors are all necessary but as you get older they do not help you escape, only give more time for the services to arrive by which time much damage and loss of life can be sustained. If your budget allows, I would recommend the system and this company for its customer service.

Had my annual iMist service which, as ever, was easy to book and a friendly engineer appeared on time to complete the service.

We had an iMist system installed in our open plan kitchen. Dealings with iMist are always professional and the system, though expensive was cheaper than an equivalent sprinkler system or reconfiguring the house. It was complicated for us to organise the electric and water fittings to their spec. The pump had to replaced after 5 years which they did under warranty without quibble. A service is required each year but has been reasonably priced. The system helped us meet building controls but now gives us peace of mind for our family's safety. I would recommend iMist.

We had the annual service of our iMist system carried out. The arrangements were carried out by the head office & this was efficient & friendly. On the day of the service the engineer arrived promptly and carried out service quickly with minimal disruption to our routine.

Our Imist system was serviced as part of the annual requirement by an IMist engineer, Ben. He was very polite, friendly and co-operative. He explained all the work carried out regarding the service and answered all our questions fully and respectfully.

From making the booking for the service to all the required work being completed was handled in a very prompt efficient manner. All that was said to be done, was done. "First Time and on Time: The engineer who attended explained very clearly all that was to be done and gave an estimated time of completion. Superlative service all round.

Our house was built in 2018 and has a fire suppression system in accordance with current requirements in Wales. We opted for an iMIST system which was installed during the construction of the house. The system has to be checked/serviced annually in order to ensure that it is always in a state of readiness. This year's service was carried out fully and efficiently as I have come to expect from iMIST. Their personnel have always attended at the specified time slot and I have never had any concerns about their work. The engineers have always been polite and friendly and have taken care not to cause any mess when checking the system and the nozzles distributed around the house. I shall be happy to continue paying the modest annual service charge to ensure that our system continues to be functioning correctly and covered by warranty.

I mist fitted two systems in both our house and holiday let

I-Mist installed a misting (sprinkler) system in our new build house in 2020. The installation was straight forward, and the team were very efficient. Since then, we have had annual services, which are very easy to organise, and they have proven to be very flexible when we ahd to change dates.