Ian and Marc Riddex Gas Services

Ian and Marc set up and installed a new boiler in a different area of the kitchen. The job was completed in the advised timescale even though they came across a few hurdles along the way. The boiler was installed within budget also. The guys were very professional at all times and friendly too. They kept me updated throughout the process and the place was kept very tidy. Their standard of work is very high. They went above and beyond ensuring that their job was finished to a very high standard. We will 100% use the company again and highly recommend them. Marc took the time to go over the boiler with us when it was set up and made sure that we knew how to work the settings before leaving.

Everything about this company is outstanding. They were friendly, they took care of my home as if it was their own. The boiler installed was undertaken with care and attention. Perfect workmanship. They ensure everything is carried out to a high standard and no corners are cut to get the job completed. The communication was also excellent, they texted to keep me up to date throughout every stage of the process. I trust them 100% to work away in my home, even when I am not in. Marc, Ian and William are genuinely nice approachable guys and they have been a pleasure to have installing my boiler. I would not go anywhere else as they are 100% the best!

Brilliant work from Ian, Marc and William. They responded very quickly to our urgent request when we had a considerable leak! And then they repaired our complicated fault quickly and efficiently. They kept us advised of their visits. They cleaned up after the work really well. And they got the repair mended quickly and got the system up and running more efficiently than before. Very thorough. Very happy to recommend them.

5 Star service ⭐️⭐️⭐️⭐️⭐️ Thank you to Marc and William for the great work, Turned up on time, Polite, clean workers, explained what they were doing and got on with it. Great to see a trades man doing a proper job. Not a problem since installation. Thanks again.

After installing my elderly Dad’s boiler a few years ago, Ian and Marc carry out annual servicing. They are great with my Dad, taking the time to listen to his stories as well as doing a great job. On this most recent visit, Ian serviced the boiler and gas fire, and fixed a dripping bathroom tap which he noticed while he was here. Totally dependable and reliable.

I can highly recommend Ian & Marc. They installed a new heating system for us and were professional from start to finish. Extremely tidy and well mannered. We will be using them again for future jobs E.g kitchens, bathrooms etc.

Absolutely delighted with the service which we have received from Marc, Ian and their apprentice. They removed a water tank from a cupboard, added pipes and fitted a new boiler for us with absolutely no hassle or mess. Communication was great from the minute we arranged for them to come out to our house. They are very knowledgable and everything was explained thoroughly to us about what had been done. They also ensured us that if we had any questions or issues just to give them a call and they would come out. The guys are very friendly and professional. Excellent customer service skills. I would use them again in future and I highly recommend them to everyone.

From my first contact by email right to today when my boiler was fitted I can only give praise to everyone for their help and guidance throughout the process of selecting the right boiler and arranging a suitable date for fitting. Ian, Marc and Megan have all been so friendly and professional, making me feel comfortable with my decisions. The work has been done quickly with no mess. My new controller for the boiler was set up and clearly explained. I highly recommend Riddex Heating, a family business which for Which? customer service is obviously a priority. As a customer, I feel valued and have signed up for annual servicing so no worries there either. Overall a much nicer experience than being a customer number when going with a large company.

I can rely on Marc getting in-touch when my boiler is due it’s annual service (boiler installed by Ian & Marc, 2018). Boiler still going strong. They've also carried out other heating/plumbing work for me, replacing taps, moving/replacing radiators, etc with no issues. Good communicators, always a pleasure to deal with, come highly recommended.