Ian and Marc Riddex Gas Services

After my boiler being signed off not fit for use I contacted a few companies regarding quotes started with the usual big nationwide firms then I was put in the direction of Iain and Marc a local family business with a great reputation. Marc was in dialogue with my partner and arranged to promptly visit us to discuss the potential of doing the work and a quote . Marc was excellent and explained options and gave us expert advice and put our minds at ease , explained the benefits of moving to a combi system , rather than a straight replacement of the conventional heat boiler we originally had. We decided to move forward and the price was agreed which was outstanding compared to other quotes received prior Marc’s visit . We have a newborn baby , Marc understood our current situation and moved some clients around to attend to our work quicker than possible which showed great understanding on our position with no heating or hot water. Iain , Marc and ally arrived on Wednesday morning , Iain had a chat with my partner and ran her through a step by step guide as to what there work would initial timeframes etc which we were delighted with. The boys completed the job Thursday afternoon . Ultimate professionalism from start to finish , house was left immaculate after both days work. I’ll personally be recommending Iain and Marc to any friends or family that are needing this type of work done in the future. 10/10 service thank you.

We had decided that our 27 year old boiler wasnt up to the job any longer and needed upgraded. I had a look online and seen Ian & Marc had some great reviews and decided on making an appointment for a quotation. From the moment I met Marc, I knew I was in good hands. Very professional and friendly from the first meeting, explaining everything clearly and no pressure at all. We discussed the options and had a quotation over the next morning which I wasn't expecting due to it being a Saturday. I picked our new boiler with a 10 year warranty and had everything confirmed on the Monday and installation date set. On the day of installation Marc, Ian and Ali turned up and did a superb job installing my new boiler. They took the time to answer any questions and were also very respectful of my home and left everything spotless. The new boiler has made a big difference to our house and I'm so happy with the result and would recommend them to anyone! Thanks again guys it was a pleasure to deal with a good honest company.

Outstanding service from start to finish. Carried out a survey the day after I contacted them and provided advice on what would be best for my circumstances, and I had a competitive quote the next day. Work was carried out less than a week later, to an exceptionally high standard. The company were totally professional, knowledgeable and friendly throughout and I would have absolutely no hesitation in using them again or recommending them to others.

Replacing a gas boiler which had failed a safety inspection. Correspondence and communication with "the office" in the lead-up was friendly and efficient and, on the day, everything went as expected. Ian and Mark were tidy and quiet when working and the attention to detail with a view to a trouble-free future was impressive. It is well worth having the existing plumbing and radiators flushed as part of the process - the amount of "gunk" cleared from the 12 year old (just!) system would not have been good for the new boiler. It was a pleasure to see good old-fashioned values being applied when everyone seems to be cutting corners these days. As pensioners, it's important to us to have worry-free heating and we are now confident that we have. Thank-you Riddex family for providing an excellent service all around.

This Company were recommended to me, and from first contact I was impressed by their helpful, courteous and very professional manner. I received a quick response to my request for a quote to replace my boiler, with a timely visit and an estimated quote emailed that night. Job was carried out on agreed date and I was charged the exact amount of the estimated quote. Old boiler and all other debris were removed and disposed for me. Full instructions on use of thermostat etc, were clearly explained and I even got a next day check in message. Excellent Company

I highly recommend this company. They provided our family with first class advice, worked hard and discussed any problems with us. Their communication was first rate. We were very pleased with the work they provided and would have then back in an instant. Finally we now have a heating system that works well thanks to this excellent family run business.

Marc and Ian, along with Ali, fitted a new boiler for us including a full flush of the system, and also moved a radiator at the same time. From start to finish they were fantastic, from the initial visit and quote through to their work and professionalism on the day. All were courteous and friendly, and the work was carried out to a very high standard. Highly recommend.

Marc and Ian were very professional and friendly throughout the service. Both were efficient and approachable with any queries regarding the remote thermostat. Delighted with professionalism and cleanliness of the job.

Great father and son team. Work carried out very professionally and to promised timescale. Kept everything very neat and tidy and protected carpets etc. Both Ian and Mark very friendly and professional and talked us through each step of the job (installing a new Combi-boiler and removing old boiler, tank etc and flushing out radiators, installing new radiator valves and thermostats). Left everything very clean and even popped back a few days later to check we were happy with everything. Would definitely use again and would highly recommend.

I would highly recommend Marc and Ian. We had a twenty year old boiler replaced. From first meeting Marc when he came to survey the job to the finished installation the team were very professional. Marc explained everything that was needed, giving us a few options. We had the quote next morning. The work was completed within schedule, with excellent workmanship, and hardly any disruption. The guys are friendly, and we were very comfortable having them about the house. Also the price was very fair. I would certainly recommend getting a quote from them.