Ian and Marc Riddex Gas Services

I can highly recommend Ian & Marc. They installed a new heating system for us and were professional from start to finish. Extremely tidy and well mannered. We will be using them again for future jobs E.g kitchens, bathrooms etc.

Absolutely delighted with the service which we have received from Marc, Ian and their apprentice. They removed a water tank from a cupboard, added pipes and fitted a new boiler for us with absolutely no hassle or mess. Communication was great from the minute we arranged for them to come out to our house. They are very knowledgable and everything was explained thoroughly to us about what had been done. They also ensured us that if we had any questions or issues just to give them a call and they would come out. The guys are very friendly and professional. Excellent customer service skills. I would use them again in future and I highly recommend them to everyone.

From my first contact by email right to today when my boiler was fitted I can only give praise to everyone for their help and guidance throughout the process of selecting the right boiler and arranging a suitable date for fitting. Ian, Marc and Megan have all been so friendly and professional, making me feel comfortable with my decisions. The work has been done quickly with no mess. My new controller for the boiler was set up and clearly explained. I highly recommend Riddex Heating, a family business which for Which? customer service is obviously a priority. As a customer, I feel valued and have signed up for annual servicing so no worries there either. Overall a much nicer experience than being a customer number when going with a large company.

I can rely on Marc getting in-touch when my boiler is due it’s annual service (boiler installed by Ian & Marc, 2018). Boiler still going strong. They've also carried out other heating/plumbing work for me, replacing taps, moving/replacing radiators, etc with no issues. Good communicators, always a pleasure to deal with, come highly recommended.

I contacted Ian and Marc when our System Boiler was deemed unrepairable the day before we went on holiday. They talked me through our options and were ready to start work the day we came home from holiday. Minimal disturbance when carrying out the work (I was on nightshift and slept through the work). Very clean and tidy, old boiler and hot water tank removed with no trace of dust left behind. Excellent customer service including follow up to ensure we were satisfied with operation and control of our new Combi Boiler before our invoice was sent out. Highly recommend this company.

We recently replaced our twenty year old Worcester Bosch System boiler with a more modern and efficient version. Riddex Gas Services was recommended by Worcester Bosch (and work by their recommended engineers carries an extra guarantee length). It became clear that the Riddex and Worcester organisations have a good working relationship. The replacement work included flushing out the whole heating system before commissioning the new boiler. This was done with only one radiator at a time on line to ensure complete cleanliness. Their work was done competently and efficiently, over three days, in a courteous and friendly manner and we were kept informed of progress at all times. We are completely satisfied with their work (I am a retired engineer).

From the start we were impressed, we had contacted a number of companies to get a quote and left messages with them all Ian & Mark Riddex were the only ones who got back to us despite Ian being abroad on holiday at the time. Marc gave us a quote for the work and took time to explain the varying options. The replacement boiler was fitted on the arranged date and the work was completed within the projected time given, at all times they were professional and we always had confidence in the work being done. We are very satisfied with the whole process and the explanation of how the programming of the boiler worked. Would have no hesitation in using Ian & Marc again in the future

The Worcester Bosh boiler I got fitted three years ago is serviced regularly, meaning that my 10-year warranty is intact. Riddex gas services contact me annually and in good time, to ensure my boiler is kept in top condition.

New boiler and radiators were fitted within the given timescale. Maintained good communication before and during work. No mess left. Happy with job.

Recently used Riddex Gas Services to replace our freestanding boiler with a Worcester Bosch combi boiler.From first speaking to both Ian and Marc knew that they were who we would employ.they visited us several times to answer any questions we had and explained everything involved in the conversion.They kept to the installation date and along with their apprentice carried out the work slightly quicker than anticipated.Hoovered,tidied up at end of each day.on completion the workings were explained . If required for any other work I would definetely trust them and would highly recommend them to anyone else.