Ideal Loft Ladders South East (SE) Ltd

Been thinking about getting a loft ladder for ages. Saw one of their vans on the dog walk which gave me a nudge. Spoke to James on the phone. Very pleasant and professional. He followed up almost immediately by e-mail with confirmation of the prices and date. Peter arrived early on the day of fitting. After confirming where to place the ladder, he cracked on and was finished in around 90 mins. Nice clean job, ladder and new loft hatch/door. Easy to open the door and relatively easy to pull the ladder down using the pole provided. My wife finds it a little more difficult as she is just under 5 ft so there is an argument for a longer pole. Otherwise, Peter left the loft and hall as tidy as before. He too was pleasant and professional and I'm very pleased with the result. Paid by card, e-mail with paid invoice provided immediately. Happy to recommend.

Great work & service. Good price and no attempts to inflate once on site - despite some tricky aspect they came across in removing a redundant water tank & the planned ladder not fitting (they just took the value off the invoice with no issues - which was fine by me as I know I can get one locally) I initially spoke to James to get the quote and book in fitters; quote received back straight away. On the day, two very polite and hardworking guys turned up a bit late, but that was due to the M25 rather than their timekeeping - they also stayed until the job was finished & done properly, leaving about 7.30/8.00pm. Really pleased with the end result and next time I have an unboarded loft, Ideal Loft Ladders will get my business!

Prompt, completed on time and done to a high spec. Were also honest about what could and could not be done and the costs involved. A professional job all round

We had a loft ladder installed, great price and very happy with the work, would definitely recommend.

I was very impressed with the team, they were professional across the board and did a fantastic job. They were very fair and transparent with the pricing, and even made some sensible and practical suggestions on the day that helped save us further money. All in all, a job very well done

Very good service from enquiry to completion. Fast, tidy and good advice. Storage space now much more usable.

Ideal Loft Ladders sent two workers who managed to finish a sizeable job in one day, less time than originally estimated. They worked quickly, were professional and polite, and cleaned up afterwards. The only negative point was that they did have to postpone the job once due to staff illness, but that is understandable. Everything else was as one would hope.

We were very happy with the loft boarding, insulation and ladder installation service provided by Ideal Loft Ladders. Really nice guys, clean and tidy, no problems at all. Many thanks!

My installer seemed to be most interested in finishing the job as quickly as possible, rather than in paying attention to detail. On his first visit, he only installed about half of the agreed boarding, telling me it was as much as I'd paid for. The manager agreed with me and sent him back to complete the job - although it took another two weeks before there was availability. The quality of the job is acceptable, given that it's 'only' loft boards, but the details are lacking. For example, the boards were not cut to have a straight edge around the borders, and some boards were laid with the tongues facing the other way to the previous row, making the edges look even worse. Obviously I can't see under the boards but this makes me worry that he's maybe trapped wires under battens or something else! I also paid to have an old disused water tank cut and removed. I understand that this is a messy job, however the team cut the tank and removed the metal chunks, then they swept the rusty-dust (there was quite a lot!) into a big pile mixed in with other rubbish (left over from a previous owner) in the loft. This made it horrible to remove the rubbish - I feel like removing a tank involves removing the debris from the job! Finally, the guys cut the boards outside, leaving dust on my driveway (not that big a deal) but also when they moved through the house left woodchip dust on a bunch of carpets and windowsills, etc. without tidying up afterwards.

Dean from Ideal Loft ladder arrived on time and completed the installation promptly. Tidied up area after work. Good Pricing. Highly recommend Ideal Loft Ladder.