Igloo Environmental Limited

I would thoroughly recommend Igloo Environmental to anyone considering installing a PV system. All communication was very professional, from initial contact to final hand over. There was no hard sell, just a system designed on the basis of a thorough survey and customer needs. The installation team was excellent; their skill and workmanship could not be faulted. Everything was up and running as promised, with the minimum of fuss and I have a system that is operating better than anticipated.

Contacted 4 companies with current energy usage, roof dimensions & orientation for a solar panel array. I found Igloo Environmental by looking on Which? trusted traders, a local family company. Similar lead time to SoEnergy of 2-3 months, but quoted NOT for what I currently needed, but instead the max. that the roof could hold; 15 panels with 5 or 10W battery. I'm in favour of do it once, do it right so was interested in this idea, given the prediction of EV cars for the future? I was impressed with the quoting process to arrive at a ballpark estimate for an array of 15 panels with battery options and costs, so asked for a survey at £150 refundable if the work went ahead. Nick came out to survey, took loads of photos, chatted and measured stuff, proper quote drawn up by Warren. Quote based on 15 panels, Trina Vertex S 415 watt model (due to availability), in two strings, neat installation to 10W Huawei Luna battery, going into a recently installed smart meter. Bird netting added to panels during install to stop pigeons nesting, they're a problem around here. Battery in garage, standing against one wall, very neat and tidy. Scaffolding up for about 5 days in total. I gave up trying to overthink the type of panels that were being installed and asked the installers why (after all, it's their reputation), same with battery cos there are so many different brands and you'll end up reading so many reviews with different conclusions! Very happy!

I was very impressed with the service and professionalism of the Igloo team... They installed my Powerwall on time and communication was excellent. Great customer service! Highly recommended!!

Excellent organisation. From start to finish their work in fitting solar panels battery and charger point was competent and efficient. They took into account our wishes for the siting of the battery unit and at all times their team was diligent and polite. Very good site clean up and final explanation of the system.

A new house and an opportunity to install solar as part of the project. Warren surveyed, confirmed a battery pack was ideal. Survey also confirmed that to benfit to the maximum we should use the front and rear roof. At Igloo suggestion we used inset panels for the front and standard panels for the rear. The front panels are very well integrated and enhance the property. We have been running a month and very impressed with Igloo, the product supplied and the customer service received.

Initial enquiry/survey work was commissioned in summer 2022. Discussions were had on effects of shadings concluding with using optimisers and the battery size. I had been advised that there was a long lead in on parts so was not expecting installation until 2023. In January 2023 I agreed dates for March to suit my travels. Installation was completed on the two agreed days despite the weather being inclement. The workman were very obliging, professional and helpful. They were used to working in houses and brought indoor shoes. I got help on setting up the apps to control the system and I can now manage the installation to get the optimum use. The handover pack was thorough and there is a 2 year insurance backed workmanship guarantee.

Igloo came out and did an initial survey at no cost, although they do now make a refundable charge. Quotation was comprehensive with cost breakdowns, unlike others. They tried to keep costs down despite increasing component costs. The install team were efficient, professional and considerate. They arrived on time, installed quickly and efficently and tidied up carefully. Communication was excellent in terms of what they were doing and progress made. There were no unexpected cost increases and billing process was as agreed through to final payment. I would recommend Igloo as a reliable local business with competitive price and quality service. They were only let down by a delayed removal of scaffolding by their sub-contractor.

We could not fault the service. Igloo answered all our many questions prior to installation. The work was done very professionally, and the installers also fixed minor problems with our existing roof tiles and electrical system at no extra cost. During installation they stayed late to ensure we were never left without a fully working supply and system, and were always helpful. We are very pleased with the panels and the battery system which so far seems every bit as efficient as Igloo Environmental said it would be. Post installation they were also very helpful with the paperwork and with answering queries from our electricity supplier to get the system registered. We would recommend Igloo Environmental to anyone considering installing solar panels.

Igloo explained our solar panel and battery system options well and produced the most competitive and detailed quote. The system was installed and commissioned with the same friendly professional service we had right through the process. Recommended.

Igloo installed a full domestic solar energy system for me about one year ago. It included 20 solar panels, an inverter, and a smart water heater. The work was carried out in good time, and I was totally satisfied with Warren and the team from Igloo. There was one initial problem with the smart water heater, in that the immersion thermostat was not working. It was quickly replaced, and hot water was quickly being heated by the system. A few days later the new thermostat failed and again it was replaced. Warren came back within a few days of me reporting the issue. We think it was just a poorly made thermostat as we’ve not had any further problems. So great customer service from Warren. To complete the system, in the last month, Igloo added a battery and added a few more solar panels to maximise production. I was completely happy to go back to Igloo based on my first experience. For the extra panels, all the scaffolding was installed and removed exactly as agreed within a very tight timeline. The panels were fitted on the day that was scheduled, however, there was an issue with the fitting of one panel in that it could not be safely installed. The cost was removed from the invoice and the panel was taken away without an issue. The battery was fitted a few weeks later once DNO approval was given. It took a day and half and was completed without any issues. I would recommend Warren/Igloo for anyone out there looking to the have all or some of the above installed at their home.