Illustrious Plumbing & Heating Ltd

A new Worcester boiler was fitted by Lee who arrived promptly on the specified day and time. He then worked without a break until installation and the testing process was completed to his satisfaction. This took all day. Everything was left in a tidy state with all debris, old boiler removed. As with the other reviews, the whole process and communication is well supported by emails and texts. Both Craig and Lee were very helpful, explaining what boiler to choose and also the setting up of the control unit. In these days to find a professional plumbing engineering service who can carry out work within a reasonable timescale and budget seems to be a near impossibility, this was a very pleasant suprise so I would certainly recommend this company as a Trusted Trader.

New boiler and rad fitted. Quick, efficient, arrived promptly, great IT set up providing updates/reminders of appointment, plumber on the way and PDF docs/invoices straight to your email inbox and phone text. Brilliant.

Craig and Lee replaced our boiler and radiators. They were on time efficient tidy and despite encountering several problems (not of their making) they stayed late until everything was done and tested. Can't speak highly enough of them. Value for money and excellent work

Craig arranges a visit for a quote. He showed up and explained exactly what was required. He then sent the quote electronically which was accepted. Prior to the day, the work was to be done Craig sent various texts to confirm attendance which helps put minds at rest that they will show up. On the day he showed up on time and again clearly explained what was going to happen during the day. Craig and Lee worked hard all day replacing a combi boiler which was not just a simple swap and installing 5 radiators. At the end of the day, they cleared up after themselves and Craig explained how to use the boiler and thermostat. We had also just had a new gas cooker delivered and Craig installed it for us for no extra cost. The total cost was exactly as quoted and the standard of work was very good. I have already contacted Craig for a quote on further work I want to have done.

Craig fitted my boiler 2 years ago and has serviced it each year since. This year he sent my boiler a birthday card as a reminder the service was due. He also helped me last year when I had a leaking radiator which was hard to find. He is punctual, tidy and very pleasant, giving advice about what might need doing in the future and how to do things.

I had a problem with a leaky tap and fitting so called Illustrious to see if the could come out to fix. Very pleasant guy arranged for an engineer to visit the following day at 12:00, got a text confirming appointment within 5 minutes of the call. On the morning of the job got another text confirming actual time of arrival. Although the job was a relatively small one, there was an issue with the old pipes that meant that the engineer had to go and get additional materials, which he did. The job was completed in an hour and a half to a very good standard. The engineer was very pleasant and professional and I would recommend Illustrious for any plumbing or heating work. I will certainly be using them again

Craig responded immediately to my call, on a Saturday and agreed to attend on the Monday, within a week he had installed a new Worcester boiler. He agreed to attend at 8 30am and arrived on time, he was extremely professional, clean and tidy, and left with a firm promise to return if there were any issues. Top man. Thank you.

Craig from Illustrious plumbing came to service the boiler he installed last year. He came when he said he would, he text day before to confirm would be there next day and text on day to say on his way and time of arrival which I appreciated. His work is excellent, he is tidy and very pleasant and polite. I highly recommend.

When I requested a quote, they responded quickly. From my acceptance of the quote to work completion, the lads were prompt, they told me 08:30 start and that's when they started. The job, replacing a boiler, was done in good time. There was no mess as they tidied everything straight away. The lads were polite and answered all of my questions clearly. This was first rate service and I wouldn't hesitate to use them again and would thoroughly recommend them. Great job, very well done.

I would recommend Illustrious Plumbing for the fitting of your central heating system the lads never stopped from the minute they walked through the door their work is neat and tidy as is the site when they have finished I would definitely use them again