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Endorsed by Which?
Illustrious Plumbing & Heating Ltd
Opening Hours
Today - 24 hours
- Monday - 24 hours
- Tuesday - 24 hours
- Wednesday - 24 hours
- Thursday - 24 hours
- Friday - 24 hours
- Saturday - 24 hours
- Sunday - 24 hours
Why you can trust this trader
After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.
About
We are your local plumbing and heating expert and are very proud to serve the whole community across Wrexham, Chester and across North Wales.
Illustrious Plumbing and Heating have a wealth of expertise and are locally recognised for offering an exceptional level of service. With over 20+ years’ experience we have earned a credible reputation to be your local go-to company for all your heating and plumbing requirements.
This is backed by over 100+ 5***** reviews on Which? trusted traded, in addition to being a Worcester Accredited Installer. With affordable finance options available and up to 12 years guarantee, if you're considering replacing your old inefficient boiler, we have everything that you need at Illustrious Plumbing and Heating.
For your free, no obligation quotation for plumbing and heating requirements, please call us today on 01244 457909
What we do
Boiler, central heating and gas engineers
- Boiler installation
- Boiler repair
- Boiler servicing
- Gas safety testing and inspection
Plumbers
- Emergency plumbing services
- Unvented cylinder installation and maintenance
Bathroom fitters
- Bathroom design services
- Bath re-enamelling and surfacing
- Bathroom refurbishment
Gas installers
Heating contractors
Renewable energy
Air conditioning contractors
My work
Customer reviews
Why you can trust these reviews
All reviews are verified as being genuine and a true customer of this trader.
How can we be so sure?
100% of the reviews we publish have been through our stringent moderation process.
5.0
166 reviews
Recommended
Recommended
by 100% of customers
Sort by
Excellent Service.
Customer Service
Quality
Value
I needed my gas boiler servicing and wanted a reliable plumber to set up an annual service. The response to my initial phone call was quick and an appointment was scheduled for about 10 days later. I was relieved that it was fairly soon as it was winter. The arrangements were made clear in the call and soon after by both email and text, followed up with reminders shortly before the appointment, including on the morning of the service. The team arrived punctually, the work done efficiently and the area left tidy. Craig explained clearly what had been done and gave useful advice about the guarantee. The service was very good value, it was cheaper than my previous one carried out a year earlier. I valued their efficiency and excellent communication and will certainly recommend Illustrious to friends and family.
Customer in Cheshire West and Chester
, work completed
Recommended
Prompt and efficient work
Customer Service
Quality
Value
Up grading my boiler controls and carrying out the annual boiler service was completed promptly and as scheduled. Communications with the company were good and everything was left clean and tidy.
Customer in Cheshire West and Chester
, work completed
Recommended
Replace boiler with Worcester combi boiler
The old boiler was 19yrs old and had become very temperamental with the temperature control. Craig recommended a Worcester Combi Boiler to replace the old unit,including a Comfort+11 RF control unit. I chose Craig because of his prompt action to look at the old boiler and that he was local. He was good at communicating the actions needed and started work on the day specified The work was carried out efficiently with the minimum of fuss and to a high standard of cleanliness. We now have to get to grips with the wireless control unit!
Customer in Wrexham Principal Area
(Reviewer did not use service)
Recommended
Great Professional service at a reasonable price
Customer Service
Quality
Value
I urgently needed a new boiler fitting after my old boiler gave up the ghost over Christmas. Craig managed to source the boiler and fit it within a couple of days. The quote was very reasonable, and the work was carried out in an afternoon to a high standard. There was a problem with the garage roof, which affected the installation of the flue, but Craig arranged for a roofer to attend and resolve the issue. I have used Illustrious Plumbing for a number of years and have always found the service provided excellent. Craig is very reliable, professional and does a great job. Would recommend to anyone needing heating and plumbing services in the Chester area.
Customer in Cheshire West and Chester
, work completed
Recommended
Small jobs dealt with efficiently and professionally
Customer Service
Quality
Value
Our loo started constantly flushing and a radiator was not heating up so I contacted Craig after seeing online that he was recommended by ‘Which’. His booking system was admirable. His appointment reminders were reassuring and he turned up exactly when expected. Necessary parts were speedily ordered by him and the work was completed much to our satisfaction.
Customer in Cheshire West and Chester
, work completed
Recommended
Friendly & Reliable
Customer Service
Quality
Value
All good .. prompt efficient service each year, this after installation of central heating system with zero issues. Would thoroughly recommend Craig & his team.
Customer in Gwynedd
, work completed
Recommended
Excellent Plumber
Customer Service
Quality
Value
The jobs in my shower room were only small ones but Illustrious Plumbing & Heating have done a superb job! After a false start, excellent communication resulted in a new date being found quickly and the work was done most efficiently. Thank you so much, Craig, for fitting me into a busy schedule of work. Which? (Consumers Association) have this as one of its Trusted Traders in my area and I can see why; couldn't ask for better service underpinned by superb communication. Highly recommended! Makes being a member of the Which? community even more worthwhile and I'll certainly call on a Trusted Trader again if required (this was the first time I have called upon one) Thank you Which?!
Customer in Cheshire West and Chester
, work completed
Recommended
New shower fit
Customer Service
Quality
Value
Craig was very professional. Did a brilliant job sourcing and fitting shower for us. Great communication regarding arrival time. No issues. Would definitely recommend.
Customer in Flintshire
, work completed
Recommended
Speedy service
Customer Service
Quality
Value
Craig installed my boiler in March 2019 and has serviced it every year since .There have been 2 occasions when it needed attention and each time Craig was very quick to respond. The latest was when the thermostat broke 2 days before I went on holiday and Craig sourced and installed a new one the next day. He is always reliable and efficient and sends plenty of information about the timing of his visits etc.
Customer in Flintshire
, work completed
Recommended
Always Reliable
Customer Service
Quality
Value
We used Craig now for a few years. Initially to service our boiler and Megaflow tank. Just recently he has installed a new boiler and his work as always was very efficient, tidy and above all punctual. We are very happy to recommend his work to anyone needing plumbing services who want a tradesman to show up when they say they will.
Customer in Cheshire West and Chester
, work completed
Recommended
Reliable and knowledgeable
Customer Service
Quality
Value
Craig/Illustrious initially fixed our boiler a few years ago when it stopped working after another plumber from another company moved the boiler due to a kitchen refit. Craig is on it and knows his stuff. We book Craig in for a yearly service and he is very reliable.
Customer in Cheshire West and Chester
, work completed
Recommended
Great Service
Customer Service
Quality
Value
Craig & his team originally installed my boiler. They are very professional and helpful, so was very happy to ask them back to service the boiler. Craig is also repairing a stand-alone bath tap for me, having advised that this is far less expensive than simply replacing it. Great service and excellent work. Highly recommend.
Customer in Cheshire West and Chester
, work completed
Recommended
Great
Customer Service
Quality
Value
Great ,on time and always done a great job, called before for rescheduling the anual service for our boiler
Customer in Flintshire
, work completed
Recommended
First rate service
Customer Service
Quality
Value
Craig and his staff are extremely efficient and provide a professional service. Illustrious installed the boiler a few years ago and have been running the regular service since then. They operate a very well run business and I’m glad I chose them.
Customer in Cheshire West and Chester
, work completed
Recommended
Boiler service
Customer Service
Quality
Value
Craig responded efficiently when I had to change original appointment for medical reasons. Service completed quickly and efficiently. Will arrange next year's with service with Illustrious
Customer in Cheshire West and Chester
, work completed
Recommended
Friendly, Helpful and Efficient service
Customer Service
Quality
Value
We have used Craig and team for a few years now since moving to Wrexham and without fail the service is efficient, friendly and helpful at a good price, whether that’s been routine servicing of the boiler or fixing specific problems. Would definitely recommend.
Customer in Wrexham Principal Area
, work completed
Recommended
Great service as always
Customer Service
Quality
Value
Can’t fault service from Craig of Illustrious Plumbing! Communication and speed of service is always top notch.
Customer in Flintshire
, work completed
Recommended
Boiler service
Customer Service
Quality
Value
Chose this trader as it was a local firm. Found my contact (Craig) friendly and easy to work with for setting a day and time for the service. This was then confirmed in advance by email. I was also given a reminder on the day by text confirming the arrival time. Service work was carried out efficiently and tidily. Bill was a fair price, so would be happy to continue to use this firm for this and any other work.
Customer in Cheshire West and Chester
, work completed
Recommended
Lochnagar
Customer Service
Quality
Value
Illustrious Plumbing & Heating is a professionally run company delivering value and excellence in its work. Their pre and post work processes are best in class and their work quality, timeline delivery and reliability are outstanding. I have regularly used their services (boiler installation, boiler servicing, radiator replacements) and in all areas they deliver consistent value and quality.
Customer in Sir y Fflint
, work completed
Recommended
Boiler Service
Customer Service
Quality
Value
Craig from Illustrious Plumbing and Heating Limited serviced my boiler, which he installed a few years ago. I always receive excellent service from him and today was now different. I would have no hesitation in recommending him for your boiler servicing and installation if required
Customer in Cheshire West and Chester
, work completed
Recommended
Reliable and Great service
I have used Illustrious Plumbing several times and they always deliver. They turn up when stated and always do a great job. They keep you up to date with email reminders and updates if needed. Reasonably priced and a good quality of work. I would recommend.
Customer in Cheshire West and Chester
(Reviewer did not use service)
Recommended
Illustrious Plumbing and Heating - Annual Boiler Service
Craig arrived on time and completed the service in good time at a very reasonable cost. I would definitely use Illustrious Plumbing and Heating again and recommend them to others.
Customer in Cheshire West and Chester
(Reviewer did not use service)
Recommended
High quality, well organised work
Carried out a full strip down service for a 16+ years old Worcester Bosch gas boiler. The boiler had an intermittent error code. Craig, the technician, diagnosed and resolved the problem quickly and correctly. The boiler is now operating much more smoothly and quietly. Visits were at the agreed times. Communications by phone, SMS and email were to a high standard.
Customer in Cheshire West and Chester
(Reviewer did not use service)
Recommended
Prompt call out following to cap an overflowing toilet pipe
Customer Service
Quality
Value
Craig is a very pleasant person. He came within the hour to cap the offending pipe. Being a Saturday, the offending part was replaced later. He was very efficient, speedy, and competent. I would thoroughly recommend him and Illustrious Plumbing. Nothing was too much bother.
Customer in Cheshire West and Chester
, work completed
Recommended
Annual CH boiler service - the eighth service in 8 years by Illustrious.
Customer Service
Quality
Value
Prompt, efficient, personable, friendly. Craig is happy to explain or discuss the work and offer advice. Everything you need and expect from a skilled and qualified tradesman. This is how it should be.
Customer in Cheshire West and Chester
, work completed
Recommended