IMS Heat Pumps Limited

Provided specification/design and subsequent installation for a new heat pump. From the sales through to the installation they were very knowledgeable and helpful. Some small, unexpected problems were encountered but were professionally and efficiently dealt with. Subsequent support has been great too. Thoroughly recommend this company.

They guys from IMS, Jordi and Steve, were brilliant throughout the project from start to finish. Communication was excellent and I was always kept informed on the progress and dates for the work. The workmanship is excellent, using good quality materials throughout, and everything was installed extremely tidily. I can't fault the service that I received, and am very grateful. There were a few small teething problems but these were rectified very promptly for me with little inconvenience.

I have used IMS for the installation and servicing of two heat pump systems. From start to finish, fantastic service and communication.

I first encountered IMS Heat Pumps on a factfinding visit to the Buxton Home Energy Show in April 2024. Their representative on site was very approachable and knowledgeable, and with his information I chose IMS to carry out a full home assessment in early July. Ron, the assessor, was a pleasure to work with and by late August we had agreed the work to be carried out. Because of the demand for IMS Heat Pumps’ services and my availability the installation date was initially scheduled for mid-November, but was ultimately brought forward to mid/late October. The team of installers, led by Luke and Louis, was incredibly efficient and the heat pump was up and running in five days. It was a provisional fit as different brackets had to be ordered once the job had started, but the full job was completed by the end of the first week in January. All aspects of my dealings IMS Heat Pumps have been extremely professional from the moment I first met their representative in Buxton. Communications throughout have been excellent; they applied for the government’s Boiler Upgrade Scheme grant on my behalf and my quote took account of that amount right from the start. The bulk of the work was done on schedule, on budget and to a high standard, and the installation itself is a joy to use! The whole house felt nice throughout the winter and my energy bills have reduced substantially. I can’t fault any part of the process and would recommend IMS Heat Pumps without reservation to anyone.

As above. First class company who have looked after me well. From install to warranty/service work they have been first class. Very obliging at doing the work. Really glad such an important part of our house is so well looked after.