Endorsed by Which?

IMS Heat Pumps Limited

4.7

13 Reviews

Opening Hours
Today -
  • Monday 09:00–16:00
  • Tuesday 09:00–16:00
  • Wednesday 09:00–16:00
  • Thursday 09:00–16:00
  • Friday 09:00–16:00
  • Saturday - Closed
  • Sunday - Closed

About

We are one of the UK’s leading installers of Ground Source Heat Pumps and Air Source Heat Pumps.

Established in 1997, we are highly experienced MCS Accredited, Heat Geek Certifed and Which? Trusted Trader Approved installers operating from offices Derbyshire, England and Perthshire, Scotland.

We are your trusted partners for installing Ground Source Heat Pumps and Air Source Heat Pumps across Scotland, the North of England and the Midlands. We work with homeowners, self-builders, and industry professionals.

Our in-house teams provide excellent designs, installed by our highly-skilled and knowledgeable engineers, ensuring that our systems provide you with all the heating and hot water that you need.

What we do

  • Heating contractors

  • Renewable energy

    • Ground source heat pumps
    • Air source heat pumps
  • Boiler, central heating and gas engineers

    • Underfloor heating
    • Radiators and central heating

Customer reviews

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4.7
13 reviews
Customer Service
4.8
Quality
4.8
Value
4.6
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Endorsement Reference
Customer Service
Quality
Value
IMS provided initial advice and technical know-how into the design of our GSHP system. They installed the manifold and vent pipe to the ground loops outside and indoors set up the floor heating loops, connected to the heat pump, hot water tank and pressure tested the system. Upstairs, a radiator system and underfloor heating in the bathroom was installed. All the work was carried out prior to plasterboarding and first fix. Throughout, IMS staff were professional, courteous and knowledgeable in explaining the Nibe equipment, the system and its operation. They operate well as a team with good customer care, prompt replies to emails and telephone calls, easy to drop into office for discussion. Cost were competitive and installation was completed as scheduled. We are very happy with the work to date and would strongly recommend IMS.
Which? Trusted Traders Consumer Posted on 26/10/2023 , work completed 26/05/2023
Endorsement Reference
Customer Service
Quality
Value
I have had a ground source heat pump and underfloor heating installed . The service can only be described as first class. The team organising the install kept me informed at all times and the team of fitters were diligent and tidy tradesmen
Which? Trusted Traders Consumer Posted on 26/10/2023 , work completed 30/06/2023
Endorsement Reference
Customer Service
Quality
Value
I'm really pleased with the heat pump installation task that IMS completed. It was a retro-fit job in an old house, so came with certain complications and challenges. The IMS team were communicative, professional, and hardworking. When little things didn't go perfectly, they were accommodating and keen to put them right. Throughout the installation, I found the team to be focused and solution-orientated. I generally felt in safe hands - and have no regrets about taking the plunge with heatpumps.
Which? Trusted Traders Consumer Posted on 26/10/2023 , work completed 31/07/2023