Endorsed by Which?

IMS Heat Pumps Limited

4.7

13 Reviews

Opening Hours
Today - 09:00–16:00
  • Monday 09:00–16:00
  • Tuesday 09:00–16:00
  • Wednesday 09:00–16:00
  • Thursday 09:00–16:00
  • Friday 09:00–16:00
  • Saturday - Closed
  • Sunday - Closed

About

We are one of the UK’s leading installers of Ground Source Heat Pumps and Air Source Heat Pumps.

Established in 1997, we are highly experienced MCS Accredited, Heat Geek Certifed and Which? Trusted Trader Approved installers operating from offices Derbyshire, England and Perthshire, Scotland.

We are your trusted partners for installing Ground Source Heat Pumps and Air Source Heat Pumps across Scotland, the North of England and the Midlands. We work with homeowners, self-builders, and industry professionals.

Our in-house teams provide excellent designs, installed by our highly-skilled and knowledgeable engineers, ensuring that our systems provide you with all the heating and hot water that you need.

What we do

  • Heating contractors

  • Renewable energy

    • Ground source heat pumps
    • Air source heat pumps
  • Boiler, central heating and gas engineers

    • Underfloor heating
    • Radiators and central heating

Customer reviews

Why you can trust these reviews

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100% of the reviews we publish have been through our stringent moderation process.

4.7
13 reviews
Customer Service
4.8
Quality
4.8
Value
4.6
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Endorsement Reference
Customer Service
Quality
Value
Air source heat pump. Excellent service from first visit to install and commission of the system.
Which? Trusted Traders Consumer Posted on 26/10/2023 , work completed 02/02/2023
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I had a Air Source Heat Pump fitted along with replacement radiators upstairs. The work was completed to a high standard and there was minimal disruption or mess. There was a slight snagging problem afterwards but IMS attended very quickly and sorted it without any fuss. Would not hesitate to recommend them.
Which? Trusted Traders Consumer Posted on 26/10/2023 , work completed 31/03/2023
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I had an Air Source Heat Pump fitted and I must say the team were professional from start to finish and were very helpful. I had applied for a grant through Energy Scotland and IMS were understanding and worked to my timescales through the grant process
Which? Trusted Traders Consumer Posted on 26/10/2023 , work completed 20/02/2023
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IMS Heat Pumps installed my heat pump system in 2021. They did this on time and budget and were clean and professional throughout. The system works exactly as they said it would and has lowered my energy bill. Since then they've had to return a couple of times to make tweaks to the system relating to home improvements I've done since then. They always work as expected and are polite and knowledgeable.
Which? Trusted Traders Consumer Posted on 26/10/2023 , work completed 31/07/2023
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Installation of a 10Kw air-source heat pump system providing heat via radiators and ample hot water from a new 250litre tank. We found IMS to be a highly approachable and professional company. Their depth of experience in this field was evident throughout the project. From the initial survey and subsequent site visit to the installation and final hand-over, we know we made the right choice in choosing this company. We now have a very effective heating and hot water system thanks to IMS.
Which? Trusted Traders Consumer Posted on 26/10/2023 , work completed 29/05/2023
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Air source heat pump (Vaillant) installed in semi in Leeds, along with 8 new radiators, and removal of old condenser boiler and radiators. Whole process handled very professionally and well by IMS Heat Pumps Ltd. They responded promptly to initial enquiry, provided clear and accurate information throughout, and did not pressurize with gimmicky offers. Initial sales person was well-informed and careful, and took trouble to answer all our queries. Central administration worked smoothly, and ensured we obtained £5000 government rebate. Clear information on when installation would happen, and what we needed to do beforehand. Installation team excellent, efficient, tidy, considerate, did everything according to plan and gave us good information. Price stayed within original quote. We had a very good experience with IMS, and heat pump so far is performing smoothly (though it is summer, so it has not yet been put to the test for heating.
Which? Trusted Traders Consumer Posted on 26/10/2023 , work completed 29/06/2023
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Heat pump installation. Quality work and excellent customer support.
Which? Trusted Traders Consumer Posted on 26/10/2023 , work completed 31/05/2023
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IMS Heat Pumps designed and installed our UFH, radiators and heat pump. From start to finish they were fantastic to deal with, dealing with any queries we had about the system or, when we chose to have non-standard radiators, offering advice and guidance on what we needed to be looking for in order to meet our houses heating requirements. The team that came out and installed were always friendly and able to answer any questions and explained how to use the system and the office team have been great every step of the way. The system is now up and running and it's absolutely fantastic, so quiet and even better than we had imagined.
Which? Trusted Traders Consumer Posted on 26/10/2023 , work completed 09/06/2023
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IMS Heat Pumps Ltd supplier and installed our underfloor heating, valiant Air source heat pump and hot water cylinder for our stable block conversion to a bungalow for my disability needs. The whole process seemed daunting at first but Charlotte from IMS was so helpful and explained the process in simple terms, sent me detailed information for our electricians and plumber and always at the end of the phone should we need her expert advice. Which was often as its the first time any of us had used green technologies. IMS were amazing from start to finish. I am so glad that we chose them as the insulations were smooth running. All the staff are fabulous, professional, reliable, experienced and so knowledgeable. I have recommended them to my friends and family.
Which? Trusted Traders Consumer Posted on 26/10/2023 , work completed 22/12/2022
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Full supply and installation of a Ground source heat pump incluing borehole connection, hotwater and wet pipe underfloor heating system.
Which? Trusted Traders Consumer Posted on 26/10/2023 , work completed 24/07/2023
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IMS provided initial advice and technical know-how into the design of our GSHP system. They installed the manifold and vent pipe to the ground loops outside and indoors set up the floor heating loops, connected to the heat pump, hot water tank and pressure tested the system. Upstairs, a radiator system and underfloor heating in the bathroom was installed. All the work was carried out prior to plasterboarding and first fix. Throughout, IMS staff were professional, courteous and knowledgeable in explaining the Nibe equipment, the system and its operation. They operate well as a team with good customer care, prompt replies to emails and telephone calls, easy to drop into office for discussion. Cost were competitive and installation was completed as scheduled. We are very happy with the work to date and would strongly recommend IMS.
Which? Trusted Traders Consumer Posted on 26/10/2023 , work completed 26/05/2023
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I have had a ground source heat pump and underfloor heating installed . The service can only be described as first class. The team organising the install kept me informed at all times and the team of fitters were diligent and tidy tradesmen
Which? Trusted Traders Consumer Posted on 26/10/2023 , work completed 30/06/2023
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I'm really pleased with the heat pump installation task that IMS completed. It was a retro-fit job in an old house, so came with certain complications and challenges. The IMS team were communicative, professional, and hardworking. When little things didn't go perfectly, they were accommodating and keen to put them right. Throughout the installation, I found the team to be focused and solution-orientated. I generally felt in safe hands - and have no regrets about taking the plunge with heatpumps.
Which? Trusted Traders Consumer Posted on 26/10/2023 , work completed 31/07/2023