IMS Heat Pumps Limited

Air source heat pump. Excellent service from first visit to install and commission of the system.

I had a Air Source Heat Pump fitted along with replacement radiators upstairs. The work was completed to a high standard and there was minimal disruption or mess. There was a slight snagging problem afterwards but IMS attended very quickly and sorted it without any fuss. Would not hesitate to recommend them.

I had an Air Source Heat Pump fitted and I must say the team were professional from start to finish and were very helpful. I had applied for a grant through Energy Scotland and IMS were understanding and worked to my timescales through the grant process

IMS Heat Pumps installed my heat pump system in 2021. They did this on time and budget and were clean and professional throughout. The system works exactly as they said it would and has lowered my energy bill. Since then they've had to return a couple of times to make tweaks to the system relating to home improvements I've done since then. They always work as expected and are polite and knowledgeable.

Installation of a 10Kw air-source heat pump system providing heat via radiators and ample hot water from a new 250litre tank. We found IMS to be a highly approachable and professional company. Their depth of experience in this field was evident throughout the project. From the initial survey and subsequent site visit to the installation and final hand-over, we know we made the right choice in choosing this company. We now have a very effective heating and hot water system thanks to IMS.

Air source heat pump (Vaillant) installed in semi in Leeds, along with 8 new radiators, and removal of old condenser boiler and radiators. Whole process handled very professionally and well by IMS Heat Pumps Ltd. They responded promptly to initial enquiry, provided clear and accurate information throughout, and did not pressurize with gimmicky offers. Initial sales person was well-informed and careful, and took trouble to answer all our queries. Central administration worked smoothly, and ensured we obtained £5000 government rebate. Clear information on when installation would happen, and what we needed to do beforehand. Installation team excellent, efficient, tidy, considerate, did everything according to plan and gave us good information. Price stayed within original quote. We had a very good experience with IMS, and heat pump so far is performing smoothly (though it is summer, so it has not yet been put to the test for heating.

Heat pump installation. Quality work and excellent customer support.

IMS Heat Pumps designed and installed our UFH, radiators and heat pump. From start to finish they were fantastic to deal with, dealing with any queries we had about the system or, when we chose to have non-standard radiators, offering advice and guidance on what we needed to be looking for in order to meet our houses heating requirements. The team that came out and installed were always friendly and able to answer any questions and explained how to use the system and the office team have been great every step of the way. The system is now up and running and it's absolutely fantastic, so quiet and even better than we had imagined.

IMS Heat Pumps Ltd supplier and installed our underfloor heating, valiant Air source heat pump and hot water cylinder for our stable block conversion to a bungalow for my disability needs. The whole process seemed daunting at first but Charlotte from IMS was so helpful and explained the process in simple terms, sent me detailed information for our electricians and plumber and always at the end of the phone should we need her expert advice. Which was often as its the first time any of us had used green technologies. IMS were amazing from start to finish. I am so glad that we chose them as the insulations were smooth running. All the staff are fabulous, professional, reliable, experienced and so knowledgeable. I have recommended them to my friends and family.

Full supply and installation of a Ground source heat pump incluing borehole connection, hotwater and wet pipe underfloor heating system.

IMS provided initial advice and technical know-how into the design of our GSHP system. They installed the manifold and vent pipe to the ground loops outside and indoors set up the floor heating loops, connected to the heat pump, hot water tank and pressure tested the system. Upstairs, a radiator system and underfloor heating in the bathroom was installed. All the work was carried out prior to plasterboarding and first fix. Throughout, IMS staff were professional, courteous and knowledgeable in explaining the Nibe equipment, the system and its operation. They operate well as a team with good customer care, prompt replies to emails and telephone calls, easy to drop into office for discussion. Cost were competitive and installation was completed as scheduled. We are very happy with the work to date and would strongly recommend IMS.

I have had a ground source heat pump and underfloor heating installed . The service can only be described as first class. The team organising the install kept me informed at all times and the team of fitters were diligent and tidy tradesmen

I'm really pleased with the heat pump installation task that IMS completed. It was a retro-fit job in an old house, so came with certain complications and challenges. The IMS team were communicative, professional, and hardworking. When little things didn't go perfectly, they were accommodating and keen to put them right. Throughout the installation, I found the team to be focused and solution-orientated. I generally felt in safe hands - and have no regrets about taking the plunge with heatpumps.