IN'n'OUT Autocentres Basildon

My car developed an oil pressure issue in February 2024. I quickly took it to in and out autos in Basildon. They diagnosed as a faulty cam carrier and had to replace the wet belt. Once fixed I got the car back and subsequently it had an oil leak. I returned the car and they said it had developed another issue causing the oil leak and they needed to repair a different issue a faulty gasket cover and seal. This was fixed and my car returned to me, within a few weeks I noticed it was still leaking oil. On my 3rd return to the garage they said all previous works were fine and it needed a faulty turbo replaced at great cost! I got the car back a 3rd time and again it was still leaking oil. I then decided this garage and the people in charge could not be trusted with any further diagnostics or repairs and took it to the Vauxhall garage. Vauxhall confirmed the work carried out on my car on two separate repairs were incorrectly done and caused the oil to leak. Vauxhall fixed my car in one trip and I have had no further oil leaks since. I contact IN’n’Out Ho and got told to send details over, the site manager of Basildon Michael called me to discuss and was quite frankly ridiculous in his belief that I should of taken my car back to them a 4th time so they had a chance to diagnose an issue that they missed and then exacerbated on 3 different visits to that garage! I asked for them to reimburse me for the costs of the repairs I had to incur from Vauxhall and so far they have refused.

I took in my Dacia Duster as it was running erratically with engine warning sign and various faults displayed on my dash, expecting to have spark plugs and coils changed after a lengthy conversation with the gentleman at the front desk. I received a call back a couple of hours later to say that I can come collect my car and that they couldn't find any faults and cleared the error codes. The car was running just fine at no charge. They didn't even charge me for the diagnostics! You can't get more honest than that! Thank you guys!

Work carried out in a very professional manner. Covid rules applied. Quality of work high cost of work done was very reasonable. Work completed in a good time frame. Also customer service very good

My husband had used this garage to replace a prop shaft so I thought I would try them out with an MOT and service for my SLK. Really simple booking process online - the website is really easy to use. When I arrived at the garage for my allotted time they were really professional and very helpful. The quality of work and attention to detail is very good. All I needed was a light bulb replaced - which they did for a very small fee. Would highly recommend this garage.

I went into In’N’Out to book a MOT. They were able to carry out the work immediately, with no fuss. The work took about 40 minutes to complete and at a good price. They have an excellent customer lounge with a viewing window and a free tea and coffee machine. I would always use this centre in the future. Thank you.

Friendly, professional and reasonable prices. I trust these guys-unlike some other garages locally they don't create unnecessary work so they can make extra money. Would definitely recommend.

Done a great job and gave me good advice on the things I had done and will let me know in the future

They did a interim service, everything when very well the reception was excellent they were very professional the fitter who worked on my car was superb communication was excellent I was even told about a couple of problems that needed doing, I would definitely use them again.

Took my car for it's MOT they were very helpful and friendly and explained what was needed for my MOT would definitely be going there again. Pleasant gentleman.

I have used IN'n'OUT a few times now for my service and have always found them very professional. I would recommend them to anyone, very friendly and helpful. I have booked a gold service plan which I think is great value, very happy.