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IN'n'OUT Autocentres Basingstoke

4.7

12 Reviews

Opening Hours
Today - 08:00–17:00
  • Monday 08:30–17:30
  • Tuesday 08:30–17:30
  • Wednesday 08:30–17:30
  • Thursday 08:30–17:30
  • Friday 08:30–17:30
  • Saturday 08:00–17:00
  • Sunday - Closed
See customer reviews & leave a review

About

At IN’n’OUT Autocentres we do things differently, which sets us apart from the competition:
CLARITY - Our prices are fixed, so what you see is what you pay. The driving seat is always yours
CONVENIENCE - Services are all while-u-wait and most carried out in less than an hour, so you will never be without your vehicle for long
CUSTOMER SERVICE - With the friendliest staff, we won’t baffle you with jargon but we will only ever use quality parts and products
CLEAN & COMFORTABLE - Enjoy Free Coffee, Free Wi-Fi and the latest magazines or simply watch us look after your car through the viewing window
COMMITMENT - 100% customer satisfaction is our priority, we'll make sure of it

OPENING TIMES
Monday - Friday: 8.30am - 5.30pm
Saturday: 8.00am - 5.00pm
FREE Wi-Fi & Coffee while you wait!

IN'n'OUT is a refreshingly different approach to car MOT & Servicing. With centres across the UK, you can experience car servicing the way it should be...just book your slot today!

What we do

  • Car repairs, servicing and MOTs

    • MOT testing stations
    • Wheel alignment
    • Specialist MOTs
    • Brake and clutch replacement
    • Car body repairs

  • Garage related services

  • Motor vehicle mechanics

    • Car and commercial vehicle repairs

  • Tyre fitters

  • More Services

    • full service
    • air con service
    • brake protection service

My work

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

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100% of the reviews we publish have been through our stringent moderation process.

4.7
12 reviews
Customer Service
4.7
Quality
4.7
Value
4.7
Recommended

Recommended

by 92% of customers
Sort by
Absolutely Incompetent – Avoid at All Costs
Customer Service
Quality
Value
My experience with the Basingstoke branch was a nightmare. I went in for a routine oil change, and they inexplicably FORGOT to refill the oil while still charging me for the service. Now, I could be facing a massive engine repair bill since I managed to drive it for a few miles until the check engine light came on. To add insult to injury, I had to replace the oil myself, incurring additional costs. While the garage initially admitted their error and offered a refund for the oil change, they've since backtracked. They're now claiming the lack of camera footage means they can't verify my story. It's been over three months, and I still haven't received even that small refund. I'll be escalating this issue, but in the meantime, do yourself a favor and steer clear of this garage. Their incompetence is appalling.
Customer in Hampshire Posted on 11/03/2024 , work completed 04/11/2023
Reputable Mechanic
Customer Service
Quality
Value
Work was carried out within the agreed time and to a good standard. Additional work was required, they explained the reason and showed me the parts that needed to be replaced. They put no pressure on me to have the work done there - the advice was impartial. I agreed to them doing the work and it was competitively priced and quick. I recommend and will return there next year.
Customer in Hampshire Posted on 23/06/2019 , work completed 22/06/2019
Recommended
The trader replied (on 13/12/2019)
Hello, thank you for your positive review. We look forward to welcoming you when you need us next! Regards, Louise.
Excellent
Customer Service
Quality
Value
I really like the garage. Excellent service, approach, work etc. I like the method to pay as 4 installments.
Thomas Posted on 13/06/2019 , work completed 12/06/2019
Recommended
The trader replied (on 13/12/2019)
Hi Thomas, thank you for taking your time to share your experience with us. We are delighted to hear you had positive visit after your recent booking at IN'n'OUT Autocentres! Thanks, Hannah.
Friendly hard working people
Customer Service
Quality
Value
Basingstoke branch did a good job. They are very friendly and hard working and maybe a bit stressed due to being short staffed. Very happy with the end result
Customer in Hampshire Posted on 19/04/2019 , work completed 18/04/2019
Recommended
The trader replied (on 13/12/2019)
Hi, thank you for this positive review, we really appreciate your great feedback. We're happy to have delivered a quality level of service and customer satisfaction. Thanks, Roxanne.
Thank you Nick Carr at 'In 'n' Out'
Customer Service
Quality
Value
I want to say a special thank you to Nick Carr at Basingstoke 'in n out' centre. I went in to have my car's MOT done and 4 new tyres put on and he looked after me from start to finish. I had my car booked in else where but he told me about the great MOT price and service so I took it and he also guided me to the choice of tyres I could have and gave me good prices. I didn't feel ripped off at all, I came away feeling I will bring all my business here and tell my friends. Nick, you put me at ease and helped me that day and as a woman, it is easy to get ripped off. Thanks for your help and care.
Customer in Hampshire Posted on 20/03/2019 , work completed 14/03/2019
Recommended
The trader replied (on 10/04/2019)
Hi, thank you for taking your time to share your experience with us. We are delighted to hear you had positive visit after your recent booking at IN'n'OUT Autocentres! Thanks, Nick.
Nice work and on time.
Customer Service
Quality
Value
Left my car overnight as wanted it early the next day and was not disappointed. Got it by 11. Needed a full service.
Customer in Hampshire Posted on 02/02/2019 , work completed 26/01/2019
Recommended
The trader replied (on 12/02/2019)
Hello, thank you for taking your time to share your positive experience with us. We are delighted to hear you had positive visit after your recent booking at IN'n'OUT Autocentres! Thanks, Hannah.
Very pleased with the work carried out
Customer Service
Quality
Value
I would recommend Joe and the team after carrying out repairs on my car after it failed the MOT. The repair was done to the agreed cost and carried out on the same day. I will definitely be back later in the year for a service. Thanks Margaret
Customer in Bracknell Forest Posted on 20/01/2019 , work completed 10/01/2019
Recommended
The trader replied (on 12/02/2019)
Hello, thank you for taking your time to share your positive experience with us. We are delighted to hear you had positive visit after your recent booking at IN'n'OUT Autocentres! Thanks, Olly.
Very helpful member of staff - Nick Burnett
Customer Service
Quality
Value
My 3 lights on the front of my car had gone out and I had a trip to the airport to make in the dark. I took my car into 'in n out' Basingstoke . I was met by Nick Burnett who came to my aid straight away - thankfully Nick had the bulb I needed and replaced it straight away. Nick was very pleasant, reassuring and helpful and I was able to make my journey the next day without any problem. I noticed that the garage was extremely well kept, clean and organised.
Customer in Hampshire Posted on 02/01/2019 , work completed 31/12/2018
Recommended
The trader replied (on 12/02/2019)
Hello, thank you for taking your time to share your positive experience with us. We are delighted to hear you had positive visit after your recent booking at IN'n'OUT Autocentres! Thanks, Nick
First time of using price given directly over phone
Customer Service
Quality
Value
I usually use another garage, Two jobs carried out to given price. Had to leave car over weekend as one job difficult,if rushed could have damaged cylinder head,communication about progress given.
Oldtimer1911 Posted on 11/05/2018 , work completed 11/05/2018
Recommended
The trader replied (on 14/05/2018)
Dear Oldtimer1911, thank you for taking your time to share your positive experience with us. We are delighted to hear you enjoyed your recent visit to IN'n'OUT Autocentres and we will pass this onto the centre & head office team. We are always grateful for recommendations to friends and family too! The IN’n’OUT Team.
Great Experience
Customer Service
Quality
Value
The whole experience was a pleasure! Arranged a "brakes check" easily and at short notice. Had a full report and asked if I could have front pads changed. This was accommodated that day. The whole duration was viewed through a large window in waiting area and the old pads shown to me. Waiting area and workspace was pristine!
Alfred, Hampshire Posted on 13/03/2018 , work completed 13/03/2018
Recommended
The trader replied (on 05/04/2018)
Dear Alfred thank you for taking your time to share your positive experience with us. We are delighted to hear you enjoyed your recent visit to IN'n'OUT Autocentres and we will pass this onto the centre & head office team. We are always grateful for recommendations to friends and family too! The IN’n’OUT Team.
My car was in and out very quick.
Customer Service
Quality
Value
First time I have used IN 'n' OUT and will be using them again. Great to watch them MOT my car in a warm comfortable lounge whilst drinking free coffee. Very polite and friendly staff.
rowel1r Posted on 14/02/2018 , work completed 14/02/2018
Recommended
The trader replied (on 14/02/2018)
Hi Rowel1r, thanks for your feedback following your recent visit to IN'n'OUT Autocentres. We pride ourselves in our high levels of service and customer satisfaction and we are happy to hear you had a positive visit. We look forward to welcoming you again when you need us next.
Very impressed
Customer Service
Quality
Value
Really impressed with speed of service and cost. I was able to sit and watch in very comfortable surrounding and knew exactly what I was paying for.
James, Hampshire Posted on 15/01/2018 , work completed 15/01/2018
Recommended
The trader replied (on 05/02/2018)
Hi James, thanks for your feedback following your recent visit to IN'n'OUT Autocentres. We pride ourselves in our high levels of service and customer satisfaction and we are happy to hear you had a positive visit. We look forward to welcoming you again when you need us next.
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029 2267 0040
Mon–Fri: 9:00–17:00
Standard network rate.