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IN'n'OUT Autocentres Bristol

4.2

29 Reviews

Opening Hours
Today -
  • Monday 08:30–17:30
  • Tuesday 08:30–17:30
  • Wednesday 08:30–17:30
  • Thursday 08:30–17:30
  • Friday 08:30–17:30
  • Saturday 08:00–17:00
  • Sunday - Closed

Organisations and Awards

Aug 2019

About

At IN’n’OUT we do things differently, which sets us apart from the competition:
CLARITY - Our prices are fixed, so what you see is what you pay. The driving seat is always yours
CONVENIENCE - Services are all while-u-wait and most carried out in less than an hour, so you will never be without your vehicle for long
CUSTOMER SERVICE - With the friendliest staff, we won’t baffle you with jargon but we will only ever use quality parts and products
CLEAN & COMFORTABLE - Enjoy Free Coffee, Free Wi-Fi and the latest magazines or simply watch us look after your car through the viewing window
COMMITMENT - 100% customer satisfaction is our priority, we'll make sure of it

OPENING TIMES
Monday - Friday: 8.30am - 5.30pm
Saturday: 8.00am - 5.00pm
Complimentary Wi-Fi & Coffee

IN'n'OUT is a refreshingly different approach to car MOT & Servicing. With centres across the UK, you can experience car servicing the way it should be...just book your slot today!

What we do

  • Car repairs, servicing and MOTs

    • MOT testing stations
    • Wheel alignment
    • Specialist MOTs
    • Brake and clutch replacement
    • Car body repairs
  • Garage related services

  • Motor vehicle mechanics

    • Car and commercial vehicle repairs
  • More Services

    • full service
    • air con service
    • brake protection service

Customer reviews

Why you can trust these reviews

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4.2
29 reviews
Customer Service
4.1
Quality
4.2
Value
4.1
Sort by
Service
Customer Service
Quality
Value
Had full service done and as I arrived early they started straight away so was home really early. Full report of everything that was checked and advised of things to keep an eye on. Friendly staff and nice waiting room with free coffee. Ideal as saves me arranging to be dropped off and picked up as only had to wait an hour
Customer in South Gloucestershire Posted on 05/03/2019 , work completed 04/03/2019
The trader replied (on 07/03/2019)
Hello, thank you for this positive review, we really appreciate your great feedback. We're happy to have delivered a quality level of service and customer satisfaction. Thanks, David.
M.o.t
Customer Service
Quality
Value
Great service from the in & out team on my van ... my 2nd visit to this garage & the team are very trustworthy & explain the work they done very well ... overall very happy I take my vehicle here
Customer in South Gloucestershire Posted on 29/01/2019 , work completed 15/12/2018
The trader replied (on 12/02/2019)
Hello, thank you for this positive review, we really appreciate your great feedback. We're happy to have delivered a quality level of service and customer satisfaction. Thanks, David.
Always great
Customer Service
Quality
Value
Always go to in n out. They are friendly and explain things to me so I don’t need to worry about being ripped off! Great value car service when combined with mot. Comfortable waiting area with free WiFi and coffee. They send reminder mot emails which is fab. Thanks guys :)
Customer in City of Bristol Posted on 19/01/2019 , work completed 19/01/2018
The trader replied (on 12/02/2019)
Hello, thank you for this positive review, we really appreciate your great feedback. We're happy to have delivered a quality level of service and customer satisfaction. Thanks, David.
Mini service
Customer Service
Quality
Value
Very good friendly staff did an excellent job in the allotted time at a very competitive price, will use again.
Customer in South Gloucestershire Posted on 20/12/2018 , work completed 15/12/2018
The trader replied (on 04/01/2019)
Hi, thank you for taking the time to leave a review for us at IN’n’OUT Autocentres. We're happy we could meet your expectations! Thanks, Matt.
Service
Customer Service
Quality
Value
Booking process very straightforward and allowed a clear selection of what you wanted and what it was going to cost. Service completed in a timely fashion and everything as agreed apart from ....... Upon collection I was advised that all I had to do was to pay £29.95 locally which I did not knowing the process of pre-paying on-line. It wasn't until I had chance to reflect and review the printed invoice that I realised I had been charged for a synthetic oil supplement - something that wasn't requested and expressly unchecked in the original order selection menu. Really disappointing that such a cheap trick was used to increase revenue .... thought these guys were better than that.
Customer in City of Bristol Posted on 10/12/2018 , work completed 07/12/2018
In'N'Out Cribbs Causeway, Bristol - Highly Recommended. No cowboys here!
Customer Service
Quality
Value
I have had quite a history with disreputable garages over the years across Wales and the south West of England, however In'n'Out Cribbs Causeway have been one of the most reliable and honest services I could possibly hope for. They will appropriately advise you on what's best for your car, rather than try to see how they can get more money out of you. Both myself and my partner will now only ever use In'n'Out for our car's MOT, and we have used them quite a few times now. The staff there are friendly, efficient, clearly know they're stuff and go above and beyond to help you out if they can. No dodgy dealings- like I've had with another local garage. Be warned of the other garages in the area, seriously!! Thank you so much In'n'Out Cribbs Causeway. The only issue I've ever had has not been with the garage itself but the call centre and website for the In'n'Out company, who are sometimes slow to respond or won't always get back to answer your questions if you leave comments when you book online. That is the only reason I dropped a star for customer service. 5 star for the garage customer service though, who are always happy to help - I will just ring them directly next time.
CrystalDorris Posted on 12/11/2018 , work completed 12/11/2018
The trader replied (on 05/12/2018)
Hey Crystal, thank you for taking your time to share your positive experience with us. We are delighted to hear you had a 4 star visit after your recent visit to IN'n'OUT Autocentres, we will pass this feedback onto the centre team & support office team. We are always grateful for recommendations to friends and family too! Thanks, David.
Quick and efficient service
Customer Service
Quality
Value
Professional and quick service for a good price. Good lounge to have a coffee and sit back and see your car getting serviced.
agnelo correa Posted on 08/11/2018 , work completed 08/11/2018
The trader replied (on 05/12/2018)
Hey Agnelo, thank you for taking your time to share your positive experience with us. We are delighted to hear you had a 5 star visit after your recent visit to IN'n'OUT Autocentres, we will pass this feedback onto the centre team & support office team. We are always grateful for recommendations to friends and family too! Thanks, David.
Second MoT with them
Customer Service
Quality
Value
Very easy process and car was ready after an hour. The chap explained bits that needed doing in an easy to understand way and was very helpful. Will be back next year.
stephtest1 Posted on 26/08/2018 , work completed 26/08/2018
The trader replied (on 11/09/2018)
Hi Steph, thank you for taking your time to share your positive experience with us. We are delighted to hear you enjoyed your recent visit to IN'n'OUT Autocentres and we will pass this onto the centre team & head office team. We are always grateful for recommendations to friends and family too! The IN’n’OUT Team.
Helpful and honest
Customer Service
Quality
Value
I run a 5-Series BMW and my wife has a 1-Series. We trust this business to service our cars, to carry out MOT's and to have a look at them if there is an issue we want examined. Last Saturday the 1-Series did not make it through the MOT. The reason was clearly explained, the solution suggested made sense and was designed to keep the cost down and the personal service was exemplary - as always. Oh, by the way, the retest will be 'free' due to the service and MOT package we selected. All the staff are helpful and, whilst usually very busy, are always prepared to take that little bit longer when explaining any issues around the vehicle. Simple: we trust Matt and his team.....
Truck 01 Posted on 10/10/2017 , work completed 10/10/2017
The trader replied (on 12/10/2017)
Hi Truck 01, thanks for your feedback following your recent visit to IN'n'OUT Centres. We pride ourselves in our high levels of service and customer satisfaction and we are happy to hear you experienced 'Car Servicing the Way it Should Be'! We look forward to welcoming you again when you need us next.
Super easy
Customer Service
Quality
Value
I initially requested a callback online to book in which didn't happen so I just decided to call them. They were friendly, helpful and booked me in quickly. MOT time is always a stressful time of year for me, but it all went really well. I felt welcomed, they explained what they were doing and how long it would take whilst I watched it happen with a free coffee. Nicest thing, was I didn't feel like I was being spoken down to or mugged off for being a girl which I've found is a rarity in a garage to be honest. It was pouring down outside and they took the time to bring my car in for me so I didn't have to get soaked. Will use again. Cheers!
stephtest1 Posted on 30/09/2017 , work completed 30/09/2017
The trader replied (on 03/10/2017)
Hi Steph, thanks for your feedback following your recent visit to IN'n'OUT Centres. We pride ourselves in our high levels of service and customer satisfaction and we are happy to hear you experienced 'Car Servicing the Way it Should Be'! We look forward to welcoming you again when you need us next.