Endorsed by Which?

IN'n'OUT Autocentres Kettering

4.8

29 Reviews

Opening Hours
Today - 08:30–17:30
  • Monday 08:30–17:30
  • Tuesday 08:30–17:30
  • Wednesday 08:30–17:30
  • Thursday 08:30–17:30
  • Friday 08:30–17:30
  • Saturday 08:00–17:00
  • Sunday - Closed

Organisations and Awards

Aug 2020

About

At IN’n’OUT we do things differently, which sets us apart from the competition:
CLARITY - Our prices are fixed, so what you see is what you pay. The driving seat is always yours
CONVENIENCE - Services are all while-u-wait and most carried out in less than an hour, so you will never be without your vehicle for long
CUSTOMER SERVICE - With the friendliest staff, we won’t baffle you with jargon but we will only ever use quality parts and products
CLEAN & COMFORTABLE - Enjoy Free Coffee, Free Wi-Fi and the latest magazines or simply watch us look after your car through the viewing window
COMMITMENT - 100% customer satisfaction is our priority, we'll make sure of it

OPENING TIMES
Monday - Friday: 8.30am - 5.30pm
Saturday: 8.00am - 5.00pm
Complimentary Wi-Fi & Coffee

IN'n'OUT is a refreshingly different approach to car MOT & Servicing. With centres across the UK, you can experience car servicing the way it should be...just book your slot today!

What we do

  • Car repairs, servicing and MOTs

    • MOT testing stations
    • Wheel alignment
    • Specialist MOTs
    • Brake and clutch replacement
    • Car body repairs
  • Garage related services

  • Motor vehicle mechanics

    • Car and commercial vehicle repairs
  • More Services

    • full service
    • air con service
    • brake protection service

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.8
29 reviews
Customer Service
4.8
Quality
4.8
Value
4.8
Sort by
Pretended to do a service
Customer Service
Quality
Value
I took my car for a FULL service last Saturday. Dropped it off and got a text saying it was ready to collect 30 minutes later. I asked for paperwork of the service and was told it would be emailed to me. Got in my car and my service light was still on the dashboard. I called them when I got home and they offered to switch the light off on Monday. I don’t know much about cars but had a feeling that a full service shouldn’t take 30 minutes and that they’d likely taken more than £200 from me and not serviced my car at all. I waited the 48 hours to see if I would get the service paperwork.. nothing arrived in my inbox. The workers there clearly wanted an early finish on a Saturday and sent me away with an unserviced car, probably assuming I wouldn’t know any different because I’m female! I wonder how many other people this must happen to as they were so nonchalant about it when picking my car up! I’ve since called their complaints line and was told it’s been escalated to the area manager and it’s apparently now under investigation and I was told that I’ll have a call back within 48 hours. The person on the phone of the complaints line informed me that a full service would not have been possible in 30 minutes. It’s been over 48 hours and I still haven’t had a call back regarding my complaint.
Customer in Northamptonshire Posted on 14/07/2023 , work completed 08/07/2023
A Which? Trusted Traders staff member replied on behalf of the trader (on 18/07/2023)
Good afternoon, My apologies you left us unhappy, the reason the service was carried out quickly was due to having two service technicians on your vehicle at the same time. I can also see that the Area Manager has called you and we have agreed to do a refund which has been actioned. Once again my apologies you are unhappy. Kind regards Louise
Efficient
Customer Service
Quality
Value
Fast service and great staff. They also offer the option of paying in instalments which really helped. I will be going back. A
Customer in Northamptonshire Posted on 16/03/2020 , work completed 14/03/2020
MOT and Service
Customer Service
Quality
Value
As always, everything is explained clearly and in advance. Coffee machine was not working but I had a very nice cup made for me. All work was carried out quickly and efficiently, and I was kept informed throughout. Would recommend this garage as staff always helpful and friendly and nothing is too much trouble.
Customer in Northamptonshire Posted on 04/03/2020 , work completed 04/03/2020
Well informed
Customer Service
Quality
Value
I have used In'n'Out a number of times both for servicing and MOT and I have always found them to be very helpful and polite, and the prices are good. The waiting area is always clean and comfortable and they do a great cup of coffee. What I also like is that I can take my dog in with me.
Customer in Northamptonshire Posted on 24/01/2020 , work completed 22/01/2020
MOT
Customer Service
Quality
Value
We arrived 15 mins before our appointment time, very polite staff, offered free coffee and WiFi on arrival. The mot itself was was faultless, we were kept updated throughout. Excellent price, again honest friendly staff. Highly recommend.
Customer in Northamptonshire Posted on 04/12/2019 , work completed 03/12/2019
MOT
Customer Service
Quality
Value
Excellent service. Appointment booked online. Car taken in on time by friendly cheerful staff, and work carried out efficiently. Well done - highly recommended.
Customer in Northamptonshire Posted on 30/11/2019 , work completed 29/11/2019
Second time
Customer Service
Quality
Value
Prompt MOT and cheap compared to other garage… they are pretty quick to do it and the guys are friendly. It was the second time I have used them and I am considering to get new brakes fitted over there.
Customer in Northamptonshire Posted on 25/10/2019 , work completed 24/10/2019
Great service
Customer Service
Quality
Value
Car recently MOT'd here. Ready very promptly, and they called as they said they would, unlike most garages. Car needed new wipers, I had some I'd already bought which they fitted at no charge. Will use for next service as well.
Customer in Northamptonshire Posted on 25/06/2019 , work completed 18/06/2019
Excellent Service
Customer Service
Quality
Value
Had a full service and MOT on wifes car carried out. Excellent service received, service completed in time unlike a lot of other garages I have used previously. Will be using again for my own vehicle.
Customer in Northamptonshire Posted on 05/06/2019 , work completed 03/06/2019
Great work
Customer Service
Quality
Value
Third time I have used this garage, good to be able to sit and wait for the work to be done and also watch. Friendly staff and just a brilliant service, wouldn't go anywhere else.
Customer in Leicestershire Posted on 29/04/2019 , work completed 25/04/2019