IN'n'OUT Autocentres Wigan

Stay well away, took my sons car that had bought for £2.8k in January, had a two clear MOT's last year 2nd one in December 2023. Had issue with brake fluid leaking and AA's recommended garage, they itemised the following things that needed doing; Urgent Notes GOOD AFTERNOON, WE CURRENTLY HAVE YOUR VEHICLE WITH US TODAY FOR VHC AND DIAGNOSTIC CHECK.THE FOLLOWING ITEMS REQUIRES ATTENTION. - FRONT TO REAR BRAKE PIPES. (MISTING/ STARTING TO LEAK) £220 - BOTH REAR WHEEL CYLINDERS AND SHOE FITTING KITS. £280.78 - FULL EXHAUST IS HEAVILY CORRODED (HIGH RISK OF FORMING HOLES) £406.71 - BRAKE FLUID REQUIRED. £45 - BOTH FRONT LOWER ARMS BUSHES HEAVILY WORN, CAUSING EXCESSIVE PLAY OR MOVEMENT. £539.98 - WHEEL ALIGNMENT. £50 - BOTH REAR TYRES WORN CLOSE TO LEGAL LIMIT/ HEAVILY CRACKING AND PERISHED. 14 YEARS OLD. £59.70 EACH TYRE - BOTH REAR SPRINGS HEAVILY CORRODED. £381 - REAR AXLE CORRODED. *** DIAGNOSTIC CHECK, FAULT CODE FOR VARIABLE TIMING SOLENOID. WE CAN NOT GET PART FOR PRICE. *** Total £2,042.87 Asked about their labour rates and was told at first I don't know, then I said can you find out, the guy returned saying their labour rate is £111 + VAT per hour, which means they want £133.20 per hour labour! Took to another garage and was told none of the other bits needed doing urgently and wouldn't fail an MOT for, yet told by In'And'Out things could snap at any minute!

I am an RAC member and get a free MOT voucher if you book into one of their recommended garages. This is the closest one to me. I booked an appointment through the RACs website and got a confirmation email but was not sent a time. I rang and spoke to the garage who said it hadn’t been confirmed by In and Out so I had to rebook it again. I did this, having to take a second day off work to accommodate their error only to be told they are refusing to do the MOT due to a small amount of dog hair and paw prints on the back seat and a pram in the boot. I work with dogs and this shouldn't stop them from doing anything to the seatbelts. They were unhelpful and rude. As I left, the gentleman responsible was in the car park and was rudely muttering words directed at me under his breath. They wasted my time. They advertise that they will do an MOT under RAC but clearly that’s not true. Avoid them.

I visited the Wigan centre twice to ensure they had the required oils, filters and diagnostic equipment to carry out a service on my Maserati Ghibli. I was told the oil and filters would be okay , especially as all manufacturers filters come from the same factory, and if Wigan didn't have the correct diagnostic equipment, they would source it from one of the other 15 depots within the group. I returned to pick my car up , only to be told they couldn't source the air filter, and they would have to get it from the Maserati dealer plus they were unable to clear the 'service due 'warning messages on the screen but not to worry as all I have to do is find a Maserati engineer with the correct equipment and he would charge me £20 - £30. I advised that it was their responsibility to find a solution I visited the garage twice over the next 7 days only to be told they still hadn't picked the air filter up . I returned and the filter was fitted but no joy on the diagnostic issue. I visited 3 garages who tried unsuccessfully to reset the computer . I then had no alternative but to take the car to the Maserati main dealer who advised it wasn't possible for In and Out to satisfy the cars computer and that they had accepted the car under false pretences. During my many visits to the Centre , I heard numerous negative comments about the quality of service , and these have been repeated talking to family and friends since . I would personally strongly advise using this company.

I recently attended the Wigan branch for an interim service (a simple oil and filter change). Pros: Convenient times Easy to book Reasonable headline prices Good location Friendly Staff Good waiting area Free coffee Cons: When you arrive (that is after you’ve booked and paid online for the items you’ve selected from the comfort of home) you’ll be asked and encouraged to purchase extras such as ‘fully synthetic oil’ ‘engine flush’, ‘fuel treatment’, etc. In my opinion these are costly ‘add-ons’ and it’s questionable if they’re required at all and this makes the reasonable headline price a very expensive price. Whilst doing the interim service my car was inspected in the guise of a ‘Vehicle health check’ which in my opinion is a method of this company looking for extra work. I was told that my rear brake discs were rusty and require replacing at a cost in excess of £200 (BTW the car is less than 3 years old and has covered less than 25k miles). I politely declined. I think most cars will have rusty brake discs (particularly on the rear) following wet conditions. However, some people may be concerned that their car is not safe and agree to the work. I preferred to get a second opinion from a reputable garage who agreed with my gut feeling. This reminds me of similar stories from years ago of similar companies that have long since disappeared. So unsurprisingly in conclusion I’ll not be visiting this company again.

Took car in for a full service. The bloke on the desk was friendly and professional. My main quibble is one that I was already expecting from reading countless other reviews online. When given the quote for the service at the time of booking, the estimate given is obviously determined by the make/model of the car. It strikes me as a little bit of a con that they announce a twenty quid synthetic oil surcharge as soon as you walk through the door. If they know enough about the make/model of your car to provide an estimate, then they are surely fully aware of the kind of oil it takes. That said, it was still a good price even with the surcharge. I definitely wouldn’t advise people against going there, but seeing as many modern cars use synthetic oil, I would advise people to add twenty quid onto the estimate they receive.

I took my wife's car for her MOT to the wigan branch, it failed on its brakes even though they were new, fitted by another company, basically they needed bleeding but the bleeding nuts had been rounded off. They went out of their way to do whatever was needed to fix the problem which they did at a very good price. I cannot emphasize enough how professional the team are and the work they did was exceptional. We will be taking all our cars there from now on because for value for money and customer care no other company i have used for the cars comes close.

Very efficient, professional and reliable, in good time as well. Very pleased! Scott

Staff go out of their way to make sure everything is right, would highly recommend this place to anyone.

First class in every department. Both jobs done efficiently and with the knowledge that all was being done to the manufacturers recommended schedule. Bright airy waiting room ,with knowledgeable staff, highly recommend this centre.

We took our work vehicle in to have an MOT and it needed some work done. The staff were great with getting parts and storing the vehicle for us over the festive period and had it ready for collection quickly in between Christmas & New Year so that we had our vehicle ready for going back to work in the New Year. They were also on time with everything they did and with in budget. They never did any work until prices had been agreed.

A great price for a full service even with the added fully synthetic oil charge. You also get a complementary video of some of the service being carried out text to your phone which I thought was a good idea. The bloke on the desk is sound as well, overall very pleased.

Booked online. Easy and convenient. Friendly staff and efficient service at a good price. Would recommend.

Thank you for carrying out my service and MOT. I found your staff to be friendly, professional and the work was completed very quickly. I'm very pleased and will certainly recommend.

I had a very positive experience at In n Out. Very friendly staff who carried out an MOT very quickly at short notice. Comfortable waiting area with drinks facilities. Would highly recommend.

Service and MOT done yesterday, asked them to also check problem with windscreen washers. Advisory for tracking, which they sorted, and best thing is they called when they said they would, instead of me waiting till closing time and having to rush. With service like this will definitely be using again. 10/10

I have a service plan with In n Out and I am very happy with the service they provide. This appointment was yo have the air con gas refilled. Quick appointment availability online and work carried out swiftly. Syd on the desk is always pleasant and helpful. Work done as requested. Would recommend.

It was the first time I used this trader. I'd looked online and seen the positive reviews so decided to book my car in for a service and MOT. When I arrived I was greeted in a very friendly and professional manner. All aspects of what I could expect from their service was explained and any questions I had answered in an easy to understand way. I appreciated the video that was sent to me to help me see the work that needed doing. First rate service.

Have been using In'n'Out for a few years now in various towns and always been impressed with the company. This time I came in for interim service and rear brake set replacement. Even with complications staff were patient and professional with quick turn around for getting different parts. Sound advice given concerning the front brakes resulting in a much needed replacement at the same time. Excellent service all round using quality parts for peace of mind. Not the cheapest garage but, honestly, they are worth paying a little extra for the quality of the work and the guarantee they supply of the work and parts. Would definitely recommend and will be bringing vehicles back here in the future.

Was very pleased with mot, just 2 tyres needed not there and then but advisory . Have booked another vehicle with them for this Saturday . Aurfan on reception was pleasant and gave good advice .

First time using In n Out, Wigan - booked in for MOT and service. MOT had advisories and Syd said they could do the work straight away when i asked, which was great. Staff were all very pleasant and very pleased with the work.

Full Service and MOT combination Gold Package which gives me a further MOT, Interim Service, Synthetic Oil Change, Air Con Re-Gas to use in the next 2 years at my discretion. The MOT and Service was followed by a video overview sent to my mobile. Fantastic friendly service, nice waiting room environment with free coffee and wifi, workshop viewing window. This is the future!

I have been to them twice in a week or so for puncture repairs. Very efficient service done in 30 mins and charges where good.Highly recommend.The manager is certainly hands on. He knows his stuff.

The most professional experience I have had at a garage! I booked an MOT here at the recommendation of a relative and it was definitely a 10/10 experience. The gentleman who looked after me - Syd - was a very professional and experienced individual. He explained the whole process and focused on my needs. Even though i could tell he was very busy he still managed to work efficiently without sidelining any customers, myself included. He even took time out to show me how to use the complimentary coffee machine (which by the way was fantastic). He also advised me regarding my service and when the best time to do it is and what to look out for. Overall this place is a very professional environment. You can directly see what is going on with your vehicle and there is a setting of honesty and integrity. I would highly recommend this place for all your vehicle needs as their prices are very reasonable.

First of all decided to google MOT test centres near me and came across in'n'out. Contacted them by phone, very helpful and great price, booked MOT same day and all sorted. The team at Wigan are very professional and deliver a quality service from start to finish.You also get to see your vehicle being managed which made a refreshing change with other independent garages! Nice job Wigan, see you next time around.

Took my car for it a first service , friendly staff and very quick service , Would highly recommend