Inspiration Computers Limited

As an elderly numpty when it comes to computers I can only say thank goodness for Lee and Alison at Inspirations. Over several years they have helped me and my equipment keep going. However the time came two weeks ago when I had to get a new lap top and finally take on Windows 10. Lee worked his magic and sorted everything with what I consider to be very important and that was his infinite patience. Without hesitation I would recommend their services.

On Monday 27th of January I thought I would be clever and do a free update from Windows 7 to Windows 10. It took all night but I ended up with Windows 10. But I lost all my bookmarks and lost all my files. Luckily I had backed up 99% of the files to an external hard drive. Hmm I thought, I'll do a System Restore and as the machine rolled backed it just packed in and died. I took my PC to Inspiration Computers on Tuesday 28th January, told them the tale, and booked my machine in. Thursday 30th January at 16:55 I received a text to say my PC was fixed and Inspiration Computers had updated it to Windows 10 and recovered all my data. Bingo, what a result. I went and picked the machine up, got it all running again, which seemed faster than before, and it had been cleaned (dust removal). I owe Alison and Lee big time because by fixing my PC I got Guns n Roses tickets for London in May for my wife. I live in the village where Inspiration Computers is based and I use them whenever I need PC help. Alison and Lee are experts with computers and straight talkers; no PC waffle to bamboozle you. Excellent service and I am a very, very satisfied customer.

I first met Alison when someone had bought me a computer from Currys which was unsuitable. I had tried to return it but had been refused. I phoned Inspiration Computers to asked what they would suggest I buy and after finding out what model I had, Alison came to see me at home with a computer that was very similar to my old one so it would be easy for me to make the change. She also encouraged me to continue to ask for a refund and I succeeded. She spent time finding out what I use it for and transferred relevant data across and set it up. Then came to my house to link it to the internet and to my printer. She made the process very easy which was great as I have cancer. I found their service to be professional, knowledgeable and straightforward. Am very lucky that they are in my village.

Two computers. HP Stream 11 required larger hard drive and battery test. And Dell Inspiron 3650 not booting to Windows. Was advised that upgrade for HP Stream was uneconomic. Lee directed me to a website containing instructions to disassemble it and do DIY upgrade. Knew the job was beyond me. Lee’s advice very helpful in deciding to cancel the upgrade plan. And that advice was not to his firm’s financial advantage. Which made me think I had come across a firm which had integrity. Subsequent events proved him right twice over. His initial advice. And upgrading required serious professional knowledge of computer motherboards. On Inspiron used Dell diagnostic software. It decided the hard drive needed replacing (cost about £97) and the wireless card needed reseating and the antenna was not right. Then did as Lee advised and made a Windows 10 Installation Media USB stick. Which failed to start Windows. At that point boxed it up and sent it to Inspiration Computers. The diagnosis? Main SSD C drive gone. Rest of machine ok. Offered choice of three drives, chose 480GB and Lee did the rest. All fixed now. Not once did diagnostics say SSD was broken. Could have bought a new hard drive. A new wireless card. And a new copy of Windows 10. I am an amateur. To quote Red Adair 'If you think hiring a professional is expensive wait until you hire an amateur.' Got a broken computer? Are you an amateur? Avoid wasting your time. Make contact with Inspiration Computers!

Fast, friendly and helpful and offer good advice without attempting to sell you anything. Fixed a Microsoft office software issue within about 5 minutes. Will definitely use again and can only recommend their service.

I've just purchased my second PC from this family firm and had the same excellent service as I had before . Good quality equipment at good value prices backed up with extremely good and friendly service in the shop and on the phone . I would have no hesitation in recommending Inspiration Computers to anyone.

A really honest, clear and professional service from start to finish. No jargon and value for money. Can recommend without hesitation! Thank you very much :-)

The desktop computer was looping around trying to start but never making it. There was also occasionally a (as it turned out) spurious error message about BIOS corruption. Lee has a very professional and easy going manner on the phone and I had no concerns about dropping the computer round to him. He quickly identified the main problem as a faulty power unit and also updated the BIOS whilst he had the machine. Absolutely no attempt to talk-up the problem or sell a new machine. Pricing very reasonable. I will probably be returning when it comes to replacing this ageing Windows7 machine.

Alison and Lee installed a new solid state hard drive having re-partitioned and cloned the old one, retrieved iTunes, and found a Cold Play CD which had been stuck in the innards of my laptop for years! (Don't ask how it got there!) Their advice was impeccable - I never felt I was being given a "hard sell" - the pricing was very reasonable, and the work was completed in record time, way ahead of the completion time they quoted. I couldn't be happier. Highly recommended!

I have known Alison & Lee for over 5 years and they are a genuine old style local business. I have purchased a desktop, software, an email address and a laptop from them over the years and am delighted with the products. Always there to help and advise, when things go wrong, as they do. Their patience and knowledge when dealing with both my wife and myself, means that having recently moved across the country, we are still using their services. I even arranged for Alison to work on my company's website, when we needed upgrades, all done as usual, with smiles and professional courtesy. Very highly recommended for all your computer associated needs.