Integrated Heating Ltd

We contacted several plumbers through a trade website to explore the possibility of installing a system boiler in our house. Alec responded immediately and made arrangements to come around the next day (on a Bank Holiday weekend). Even though this was not a straightforward boiler replacement, Alec spent considerable time investigating the situation and gave us truly professional advice on the options. He has now completed the installation of the recommended mains booster and cylinder - a professional job, cost-effective and an excellent result. Highly recommend.

Needing a new heating system we contacted heating engineers for advice. Alec Morrow recommended a Vaillant boiler with SensoComfort controls, which take into account external as well as internal temperatures, together with a larger cylinder. It was clear that Alec had a thorough understanding of Vaillant technology and confidence in its effectiveness, efficiency and reliability in operation. His estimate was reasonable and we were happy to accept his plan, which was accomplished in all respects. The installation process was thoughtful and designed to cause minimum disruption. While testing the system Alec spotted and corrected an unrelated electrical problem for which we are particularly grateful. He has also continued to be readily available for advice on fine tuning the system if required. Apart from his professional expertise Alec is an interesting person with wide interests and we found the whole procedure a very positive experience.

Alec was very responsive and flexible, demonstrating his knowledge and skills without putting on loads of pressure. We appreciated that he gave us a range of options, but it was quite clear that his previous experience with weather compensation (and his ability to clearly explain the benefits to us) meant that we would get the most out of taking his advice. His rates were very competitive and we have been very pleased with the new method of managing the temperature in the house. It's too early to say whether this will have a positive effect on our energy bills, but we've definitely noticed a more consistently warm and cosy house as a result of the weather compensation approach.

We still have the (now ageing) conventional boiler and central heating/hot water system. But, after his review, Alec installed new inside and outside thermostats and new boiler controls, which he adjusted. We now have a rationally balanced system: one which is easy to monitor and control but, more important, one which gently adjusts according to needs and temperatures - rather than the crudely wasteful ‘on’ / ‘off’ positions. As result, our energy bills are estimated at some 20% lower than they would have been. In addition, Alec has regularly serviced our boiler, repairing and replacing parts, if necessary - all accomplished to a very much higher standard than was provided by our original contractor.

Alec put in a new boiler and cylinder for us a year ago (he came round to service it last week, hence the review now). He also put in a new boiler for us in our old house. We've been really pleased with his work and also with the new system (we changed from a vented to a non-vented system, which means the water is pressurised so the showers don't need the pumps any more). He also changed the way the heating works so that the radiators don't get so hot but are on more of the time, keeping the house a steady temperature and meaning the kids won't burn themselves on the hot radiators. This and replacing the old boiler means we've used twenty five percent less gas over this year than last year. We've been extremely happy with Alec's work (which is why we used him again for the new house) and would be very happy to recommend him - in fact we already have to friends.

When we needed a new boiler, Alec Morrow gave us a quote based on doing the work as simply as possible -- that is to say, he didn't want us to spend more money than we truly needed to. (Another heating engineer had given us a much higher quote that involved a lot of extra work such as new gas piping etc.) After we had accepted the original quote, Alec came back with a lower one because he had decided that we did not need the bigger (and more expensive) boiler specified in his original quote. Alec arrived punctually on the day agreed and put in extra time that day to make sure we had hot water overnight. The next day he came back to finish the job and talk us through the operation of the new boiler. I'm pretty sure he spent more time on the job than he had expected to, but there was never any suggestion of charging for the extra time. Alec's skill, knowledge and professionalism are exemplary. I couldn't be happier with the work he has done for us, and I could not be more enthusiastic about recommending him to anyone who needs a new boiler. And to top it all off, he is a very interesting person and a pleasure to talk to.

Alec installed a Vaillant boiler with SensoComfort controls, as well as replacing our two old HW cylinders with a single large one. He understands how to get the best out of modern gas boilers, with features such as modulation and weather compensation, unlike most of the other people who quoted. This should give us reduced gas bills and a more reliable system. He was flexible and responsive to all of our concerns and requirements. He fitted the new boiler and equipment into the existing cupboards to maximise the usable space. He also noticed and fixed a leak which was causing damp issues. The job was finished on schedule and for the quoted cost. We are very happy with it and would definitely recommend Alec.

Alec installed a weather moderated, low loss header and sealed heating system - Vailllant boiler and controls. He has a firm grasp of current technologies, efficiency gains, environmental impact and legislation. Engaged in a timely manner from the off, quickly built our confidence in the proposed spec and quote. Installation was efficient and on time, involving us as needed. Alec also handled some unforeseen plastering, bringing in the tradesman needed - no hassle. We highly recommend.

The heating engineer fitted in a Viessmann Vitodens 200W boiler in our old house which previously had a redundant 23 year old boiler (spare parts no longer available) and which was becoming erratic, so we decided to replace it in Sep 2019. This meant having to set up a system using the current flue and chimney without too much upheaval, which is a taxing scenario in a listed property. Alec was the only engineer - of which I had consulted quite a few - who came up with a system that was more or less equivalent to the old. This is a reflection of his immense knowledge and understanding about heating systems, and what would work best. His recommendation came as a huge relief, as there is apparently nothing else on the market for our specific needs! Alec is thorough, communicates well (responding quickly to e-mails and phone calls), works hard and was always on time. He is also fun to have around the house, and I trusted him with my house-keys. If something went wrong, such as a small leak from the hot water cylinder, he attended immediately. The actual costs came below what he originally quoted for! The central heating system is a big success, keeping my house warm and toasty. I look forward to Alec doing the annual service of my boiler for many years to come.

Heating engineer was very knowledgeable about smart thermostats, weather compensation, modulation efficency and latest legislation/regulation requirements. They offered a selection of brands/models of boiler and controls with clear recommendations of which I chose Viessmann with Tado. Quote was provided promptly and comprehensive of all line items. Engineer was very flexible for installation date and fitted promptly with a clean installation and left the house tidy. Building Control certificate, warranty and invoice all received on the same day as installation. Final receipt received day after invoice paid.