Integrated Heating Ltd

We contacted several plumbers through a trade website to explore the possibility of installing a system boiler in our house. Alec responded immediately and made arrangements to come around the next day (on a Bank Holiday weekend). Even though this was not a straightforward boiler replacement, Alec spent considerable time investigating the situation and gave us truly professional advice on the options. He has now completed the installation of the recommended mains booster and cylinder - a professional job, cost-effective and an excellent result. Highly recommend.

Needing a new heating system we contacted heating engineers for advice. Alec Morrow recommended a Vaillant boiler with SensoComfort controls, which take into account external as well as internal temperatures, together with a larger cylinder. It was clear that Alec had a thorough understanding of Vaillant technology and confidence in its effectiveness, efficiency and reliability in operation. His estimate was reasonable and we were happy to accept his plan, which was accomplished in all respects. The installation process was thoughtful and designed to cause minimum disruption. While testing the system Alec spotted and corrected an unrelated electrical problem for which we are particularly grateful. He has also continued to be readily available for advice on fine tuning the system if required. Apart from his professional expertise Alec is an interesting person with wide interests and we found the whole procedure a very positive experience.

Alec was very responsive and flexible, demonstrating his knowledge and skills without putting on loads of pressure. We appreciated that he gave us a range of options, but it was quite clear that his previous experience with weather compensation (and his ability to clearly explain the benefits to us) meant that we would get the most out of taking his advice. His rates were very competitive and we have been very pleased with the new method of managing the temperature in the house. It's too early to say whether this will have a positive effect on our energy bills, but we've definitely noticed a more consistently warm and cosy house as a result of the weather compensation approach.

We still have the (now ageing) conventional boiler and central heating/hot water system. But, after his review, Alec installed new inside and outside thermostats and new boiler controls, which he adjusted. We now have a rationally balanced system: one which is easy to monitor and control but, more important, one which gently adjusts according to needs and temperatures - rather than the crudely wasteful ‘on’ / ‘off’ positions. As result, our energy bills are estimated at some 20% lower than they would have been. In addition, Alec has regularly serviced our boiler, repairing and replacing parts, if necessary - all accomplished to a very much higher standard than was provided by our original contractor.

Alec put in a new boiler and cylinder for us a year ago (he came round to service it last week, hence the review now). He also put in a new boiler for us in our old house. We've been really pleased with his work and also with the new system (we changed from a vented to a non-vented system, which means the water is pressurised so the showers don't need the pumps any more). He also changed the way the heating works so that the radiators don't get so hot but are on more of the time, keeping the house a steady temperature and meaning the kids won't burn themselves on the hot radiators. This and replacing the old boiler means we've used twenty five percent less gas over this year than last year. We've been extremely happy with Alec's work (which is why we used him again for the new house) and would be very happy to recommend him - in fact we already have to friends.

When we needed a new boiler, Alec Morrow gave us a quote based on doing the work as simply as possible -- that is to say, he didn't want us to spend more money than we truly needed to. (Another heating engineer had given us a much higher quote that involved a lot of extra work such as new gas piping etc.) After we had accepted the original quote, Alec came back with a lower one because he had decided that we did not need the bigger (and more expensive) boiler specified in his original quote. Alec arrived punctually on the day agreed and put in extra time that day to make sure we had hot water overnight. The next day he came back to finish the job and talk us through the operation of the new boiler. I'm pretty sure he spent more time on the job than he had expected to, but there was never any suggestion of charging for the extra time. Alec's skill, knowledge and professionalism are exemplary. I couldn't be happier with the work he has done for us, and I could not be more enthusiastic about recommending him to anyone who needs a new boiler. And to top it all off, he is a very interesting person and a pleasure to talk to.

Alec installed a Vaillant boiler with SensoComfort controls, as well as replacing our two old HW cylinders with a single large one. He understands how to get the best out of modern gas boilers, with features such as modulation and weather compensation, unlike most of the other people who quoted. This should give us reduced gas bills and a more reliable system. He was flexible and responsive to all of our concerns and requirements. He fitted the new boiler and equipment into the existing cupboards to maximise the usable space. He also noticed and fixed a leak which was causing damp issues. The job was finished on schedule and for the quoted cost. We are very happy with it and would definitely recommend Alec.

Alec installed a weather moderated, low loss header and sealed heating system - Vailllant boiler and controls. He has a firm grasp of current technologies, efficiency gains, environmental impact and legislation. Engaged in a timely manner from the off, quickly built our confidence in the proposed spec and quote. Installation was efficient and on time, involving us as needed. Alec also handled some unforeseen plastering, bringing in the tradesman needed - no hassle. We highly recommend.

The heating engineer fitted in a Viessmann Vitodens 200W boiler in our old house which previously had a redundant 23 year old boiler (spare parts no longer available) and which was becoming erratic, so we decided to replace it in Sep 2019. This meant having to set up a system using the current flue and chimney without too much upheaval, which is a taxing scenario in a listed property. Alec was the only engineer - of which I had consulted quite a few - who came up with a system that was more or less equivalent to the old. This is a reflection of his immense knowledge and understanding about heating systems, and what would work best. His recommendation came as a huge relief, as there is apparently nothing else on the market for our specific needs! Alec is thorough, communicates well (responding quickly to e-mails and phone calls), works hard and was always on time. He is also fun to have around the house, and I trusted him with my house-keys. If something went wrong, such as a small leak from the hot water cylinder, he attended immediately. The actual costs came below what he originally quoted for! The central heating system is a big success, keeping my house warm and toasty. I look forward to Alec doing the annual service of my boiler for many years to come.

Heating engineer was very knowledgeable about smart thermostats, weather compensation, modulation efficency and latest legislation/regulation requirements. They offered a selection of brands/models of boiler and controls with clear recommendations of which I chose Viessmann with Tado. Quote was provided promptly and comprehensive of all line items. Engineer was very flexible for installation date and fitted promptly with a clean installation and left the house tidy. Building Control certificate, warranty and invoice all received on the same day as installation. Final receipt received day after invoice paid.

After not being happy with a company I had used I chose Alec based on his reviews to put in a new Vaillant boiler. What a great choice. As someone else said he knows his stuff and is incredibly efficient and went above and beyond to help with various problems. I was very happy to have him working in the flat and would have been happy to leave him working had I needed to go out. If you need an engineer you really can’t go wrong choosing Alec. I really cannot fault him.

I asked Alec to service my boiler and advise on a couple of things with my heating. He had come earlier in the year when I was at my wits end of finding anyone who understood and could help me with my underfloor heating system with weather compensation. Alec did know how to make it work effectively. I am very grateful and pleased to have found him. Alec is clear about his charges and arrangements for making appointments. Good communications especially with texting. Has a very professional approach.

Alec has just replaced our boiler, cleaned out our system and installed a Tado smart system. He clearly knows his stuff, was very reliable, sent his quote when he said he would, came promptly and did the work quickly and efficiently. Highly recommended.

Alec Morrow has been working regularly for our family for 7 years, since 2011. Alec did an excellent job fitting a new central heating system for us in 2011, and has serviced it expertly every year since then. Alec always turns up when he says he will and investigates the system thoroughly, making sure it is both safe and fits the needs of our family. He really cares about doing the job properly and charges for the job rather than clock-watching. I first hired Alec because I wanted an engineer with genuine expertise and enthusiasm for saving energy and emissions. He was able to recommend a Remeha boiler, which I'd never heard of before, and install it, along with some new thermostatic radiator valves. Our home has been warmer and cheaper to heat ever since, with a control system that is easy to use. Alec also does gas safety checks.

Alec has recently installed in my flat a Vaillant EcoTech combi boiler with a Weather Compensator and I couldn’t be more pleased. His attitude to the work was most impressive: he was always punctual, straightforward and highly knowledgeable. The flat is now considerably warmer and the boiler is using much less gas than the old one. The controller gives me many options for timings and temperatures which will save me even more money. As a garden-flat it had a tendency to dampness but the new boiler has cured that. Helen of Highbury

Alec came to see me within 3 days of my email. He knew exactly what was needed to replace my ancient Gloworm boiler. He was back 10 days later with all that was needed. It was a tricky location but he worked away, sorting all the little difficulties. Two days for a big installation. Very pleased indeed. I now have a Eco-tech Valliant, with an outdoor thermo that is beautifully silent and has a perfect temperature. Programmable day to day or when you will be away. Finding out all sorts of new ways to save on the bills. Thanks Alec. He really knows his stuff! (PS I ran a well known consumer series on TV so, take it from me, Alec is a rare find!)

Alec's service was super responsive and professional at all times. His work was of the highest quality and he really wanted to make sure we were happy.

Alec managed to make boilers and their inner workings really interesting even to me, not an engineer or technical person at all. The choice was clear and I decided to chose quality above all. The installation happened while the house was being renovated so I didn't witness it first hand, but it all went smoothly. The after care has been excellent, both in terms of immediate support (in the summer) when getting to learn to use the app that controls the boiler remotely and in terms of ongoing support (now that winter is coming) when I have questions about any aspect of the boiler's functionality. Alec is very prompt with his replies, explanations and advice. All in all, the product and the service has been and continues to be excellent.

Alec Morrow is a fan of German boiler systems which vary the temperature of the water going round the radiators by reference to the outside temperature. He is a fluent and convincing interpreter of the no-concessions–made-to-ignoramuses language in the brochures produced by Viessmann, one of whose boilers he and his colleague, Marco, installed for us in October 2016. They removed the old kit and installed the new in a tight space in two and a half days. We had hot water over both nights and central heating on the second, so the thermal inconvenience was minimal. They were tidy too but we had taken the precaution of buying new dustsheets for ourselves, after Alec had cheerfully informed us that his dustsheets were well, in the nature of dustsheets, not going to be as clean as the carpets they were intended to protect. Alec’s frankness in this respect was encouraging. All in all, a satisfactory installation, and Integrated Heating can be recommended.

Alec proved to be one of the best and most professional service persons I have dealt with in over 40 years in London. We needed to replace two boilers: one in a small flat, and a second in a very complex domestic heating and water set up in a detached house. From the first contact, he is a total professional: punctual to the minute for all appointments, totally straight forward with information, open minded as to solutions for the problem at hand, concerned about cost and ecological considerations with choices to be made. His quotes were very competitive (and half the price quoted by British Gas), and he suggested the most efficient boiler in each case. A Vaillant for the flat and a Viessman for the house. His explanations of the cost benefits of an outdoor temperature sensor of the Viessman were accompanied by his sending many pdfs explaining how this system worked. Alec and Marco proved to be a very reliable and thorough work team, to the extent that they do not leave the job until every aspect of the installation has been checked. They also leave the site totally cleared of mess and rubble. The benefits of the Viessman were apparent on the first day: for the first time ever, I now live in a space which is permanently at a comfortable temperature, night and day, and with the promise of a reduction of 20% in gas bills due to the alternate technology offered by the Viessman system.

When my horribly inefficient 20 year old boiler packed in I decided to investigate a replacement. After seeing his reviews I dropped Alec an email on a Sat morning and within hours he was round to inspect and discuss the options. He and his colleague Marco are clearly not only experts in their field, but have a passion for doing things the right way, and take pride in good results. As promised he emailed a quote later that day, and we decided to proceed. Alec and Marco were on site for around 3 days installing the new boiler and cylinder. They're both an absolute delight to work with, and show great consideration and care. When the job was finished, they left everything neat and tidy, and Alec followed up with regular emails to see how the new boiler was performing. The Viessmann boiler they installed has a feature called weather compensation which I'd not previously known about. A temperature sensor outside the house allows the boiler to react to changes in weather before they become obvious indoors. It does this by adjusting the temperature of the water flowing around the radiators, rather than turning itself off and on. What this means is a wonderful consistency in temperature, rather than stop-start old fashioned approach. Apparently this has been in German building regs for over 30 years. Madness that in the UK this technology is unheard of, when elsewhere it's compulsory! I would recommend Alec, Marco and weather compensation without any hesitation.

Alec and Marco from Integrated Heating replaced our old boiler and water tanks with a Vaillant combination boiler. The service was superb, they came as planned, completed the job in 2 days and were friendly and courteous throughout the process. Alec recommended the Tado smart thermostat which is proving brilliant for two young working people in London who can control their heating from their phones. Great work!

Alec replaced our boiler with a new Viessman combi. He gave good advice following the initial inspection and the quote was competitive. He was on time on the day of installation, and installed the new boiler with no fuss - we came home to a warm house in the evening. I would definitely recommend Integrated Heating for boiler replacements.

I have no hesitation in recommending Alec. He responded quickly to my enquiry about replacing an old boiler that was proving to be unreliable and in need of frequent repair. I found Alec to be very friendly, helpful and informative, providing me with invaluable advice about suitable replacement boilers and heating control devices. When I decided on a Vaillant boiler and Tado thermostat, we arranged an installation day. Alec arrived at the agreed time and replaced my old boiler and fitted the Tado in a day, staying as long as was necessary to finish the job. The work was done with no mess and no fuss. After fitting the Tado heating control, he explained its use and, before leaving, he completed the registration details of the boiler and the heating control device on my behalf. I would strongly recommend Alec and can say with confidence that he will do an excellent job at a competitive price.

We've not had any problems with hot water or heating since having the new boiler fitted and bills do seem to be lower than before! Alec is always happy to help and give advice post-boiler fitting. Would highly recommend.

I can't recommend Alec highly enough. He is a pleasure to work with, intelligent, reliable, efficient, and thoughtful. The existing boiler in our house was mounted very high on the landing to the first floor and inaccessible without a ladder. Over the last 4 years we've had it repaired dozens of times and each time considered buying a new one; we would have if any of the many tradesmen we dealt with had given us good advice about an alternative location for installation. None could. Late winter last year the boiler finally stopped working altogether and in desperation I sought yet another tradesperson through Streetlife where, thankfully, I found Alec. His reviews were fantastic and he's as good as everyone says. He called me back the same day, visited the next morning and assessed the situation thoroughly. He quickly spotted an alternative location for installation in the understairs cupboard, advised us on the purchase of a German boiler small enough to be installed there, and completed the work in 3 days over the weekend. He and Marco are artists as well as tradespeople and the pattern of installation of the new copper piping is a thing of beauty. We are also grateful to Alec for suggesting we install the Tado mobile app to control our boiler remotely and provide automatic temperature regulation while we're away. Now we save money while enjoying a completely silent boiler along with worry-free and environmentally-friendly heat and hot water. Email or ring him!

On his initial visit, Alec quickly assessed what needed to be done to replace a separate central heating boiler and water heater with a combi boiler; we realised we were exceptionally fortunate to have found such a knowledgeable engineer. He and the wonderful Marco worked long hours for three days to complete the job. They kept us informed and were a pleasure to have in the flat. We are delighted with our new Viessmann boiler and the quality of the work. We had absolute confidence throughout thanks to Alec's expertise and enthusiasm for what he does.