Endorsed by Which?

iSafe Gas

5.0

19 Reviews

Opening Hours
Today - 08:00–22:00
  • Monday 08:00–22:00
  • Tuesday 08:00–22:00
  • Wednesday 08:00–22:00
  • Thursday 08:00–22:00
  • Friday 08:00–22:00
  • Saturday 08:00–22:00
  • Sunday 08:00–22:00

About

The team at iSafe Gas work hard every day to deliver excellent customer service. Their top priority is always safety – ensuring that customers feel reassured and confident in the services they provide.

iSafe Gas values its customers and aims to build lasting relationships with them. Providing an excellent customer experience is essential to the team – they want their customers to feel like part of the family!

We use a mix of direct labour engineers and subcontractors for our work and we guarantee top-quality delivery.

At iSafe Gas, we take pride in delivering a world-class service that aligns with the values upheld by Which?, the renowned consumer organization. As an approved Trusted Trader, we prioritize your safety above all else. Our accreditation signifies our commitment to maintaining the highest standards of professionalism, expertise, and customer care.

What we do

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler repair
    • Boiler servicing
    • Gas cooker installation
    • Gas emergencies
    • Gas safety testing and inspection
    • Power flushing
    • Radiators and central heating

Customer reviews

Why you can trust these reviews

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100% of the reviews we publish have been through our stringent moderation process.

5.0
19 reviews
Customer Service
4.9
Quality
4.9
Value
5.0
Sort by
Outstanding Service- Punctual, Professional and High Quality!
Customer Service
Quality
Value
We recently had iSafe install a new Alpha boiler and seven radiators, and the experience was outstanding from start to finish. The team were punctual, efficient, and friendly, making the entire process seamless. They tidied up thoroughly after the job and took the time to explain everything clearly, demonstrating a high quality of workmanship. James, the relationship manager, provided a detailed quote beforehand, and everything was explained transparently, leaving us feeling well-informed and confident in our decision. Overall, we were extremely impressed with iSafe’s service and would highly recommend them to anyone in need of heating upgrades.
Customer in South Lanarkshire Posted on 11/09/2024 , work completed 06/09/2024
Great service - highly recommended
Customer Service
Quality
Value
Great service from start to finish. Helpful and relaxed survey visit with James explaining all the options for a new boiler. On the day of the fit George worked like a trojan and did a great job leaving the place tidier than he found it. I would strongly recommend this company.
Customer in Glasgow City Posted on 11/09/2024 , work completed 09/09/2024
iSafe Gas AA++👌
Customer Service
Quality
Value
What can I say dealt with James for our survey of a new combi Boiler absolute professionalism & knowledge, guidence of what we needed and what was best to suit our needs! Great price on quote and 1 day to complete all work and left zero mess when the team was finished!! Highly recommend This service A+
Customer in Glasgow City Posted on 22/08/2024 , work completed 20/08/2024
Great service! Installed unvented cylinder
Customer Service
Quality
Value
We recently noticed water dripping through the ceiling of our landing and identified it was coming from a leak in the water tank in our loft. Having used iSafe to install a new boiler, we contacted them for advice on the leaking tank. They came out within days to assess the leak and identified the problem. They clearly explained all the options open to us and we decided to have an unvented cylinder fitted rather than try to replace the corroded tank in the loft which would have been a big and messy job. All the work was done on the agreed day and within the agreed timeline. It was completed quickly with minimum disruption. The team were professional and extremely helpful and also provided a solution to a water pressure challenge we had faced. They also committed to be in contact after the work was completed and have been in touch to check that everything is OK. Having used iSafe to complete two big jobs in our house, their professionalism and customer service both during and after the work, leads me to highly recommend them to others
Customer in South Lanarkshire Posted on 20/08/2024 , work completed 07/08/2024
very pleased with new boiler fitted
Customer Service
Quality
Value
I needed a new boiler as my boiler was 15 years old. I saw a advert on Facebook for isafe gas and phoned them for a quote and spoke to james he arranged an appointment for the next day came out and discussed what was the best boiler for me he was very helpful and i was happy with the price and a few days later the workmen Stevie and George and fitted my boiler they were very helpful and explained everything to me and cleaned up everything and took all rubbish away also the guy to plaster my old flu up done a great job thank you James at isafe gas I will be telling people if they need a boiler to phone isafe gas
Customer in Glasgow City Posted on 23/06/2024 , work completed 20/06/2024
A truly professional company
Customer Service
Quality
Value
I contacted iSafe because their reviews were so highly marked. I have now found through my own experience that they were wholly accurate. The members of the team, Matthew, James, and Steve, with whom I dealt, were complete experts in their respective fields. As to the installation, it was assessed, and accomplished to perfection. What's more to say?
Customer in North Ayrshire Council Posted on 19/06/2024 , work completed 07/06/2024
Outstanding
Customer Service
Quality
Value
Found this company through Facebook and gave them a message due to my boiler making some strange noises when on. Arranged an appointment for James to visit my property and give me a quote for a new one as it was fairly old and I wanted peace of mind. James was very professional and knows his stuff, talked us through everything and gave us a quote at the end of it which we were happy with. Gary the engineer was out the following week to install our new boiler and radiator which was to the highest standard, place was left immaculate and all old components were taken away. Delighted with the service from iSafe and would highly recommend them.
Customer in North Lanarkshire Posted on 17/05/2024 , work completed 14/05/2024
The trader replied (on 19/06/2024)
Thankyou for leaving us a review. This means the world to us. I’ll pass on this to our team. You know where we are if you need us for anything. We will be in contact next year when your service is due. - Team iSafe
Quick response with competitive quote
Customer Service
Quality
Value
iSafe were quick to respond when others were slow to get back to us. We had no heating from the end of Nov. We called Scott, iSafe early on the Saturday morning in Jan and he got James to do a survey on the Monday morning and work commenced on the Thursday/Friday of that week. The team of guys worked hard and worked late to finish the job. They were very polite and helpful. Thanks to Scott, James, Sean, George and Leo. We would definitely recommend them and will use them again.
Customer in East Dunbartonshire Council Posted on 07/02/2024 , work completed 06/02/2024
Would recommend!
Customer Service
Quality
Value
Had an excellent encounter with Isafe Gas and would highly recommend their services. They consistently maintained punctuality, politeness, and exhibited extensive knowledge and professionalism. Pat and James, a big thank you for your assistance – truly appreciated!
Customer in South Lanarkshire Posted on 12/12/2023 , work completed 05/12/2023
Fast turnaround, great work. Highly recommend
Customer Service
Quality
Value
I had problems with my old combi boiler. I phoned iSafe gas on Monday 6/11/23, James from iSafe came out next day checked what was required and talked through types of boilers which I could have fitted. He was able to offer an installation day that week. Stevie, the gas engineer, turned up as arranged and carried out work efficiently, cleaned up work area when finished and explained how to operate the boiler. iSafe followed up with a call to make sure everything was working alright, I would highly recommend.
Customer in Glasgow City Posted on 10/11/2023 , work completed 10/11/2023
Highly recommended
Customer Service
Quality
Value
Our old boiler got condemned a few days after moving into our home. Discovering iSafe was like a lottery win as far as boiler replacement goes. James was excellent at tailoring a package that worked for us. His recommendation of a Viesmann boiler with a Hive smart thermostat control was an excellent choice. George did a brilliant job in installing the boiler and walking us through the registration and operation process for Hive. We couldn’t be happier with the products and service received. Five stars!
Customer in Posted on 10/11/2023 , work completed 03/11/2023
Highly recommend iSafe Gas
Customer Service
Quality
Value
I would highly recommend iSafe Gas, our boiler was old and beyond repair, I contacted them last Wednesday and had a new boiler fitted by Friday. James came out and talked us through everything and made sure we got the best boiler to suit us. He was very professional and friendly and answered any questions we had. The installation was seamless, Stevie the engineer talked us through the installation process and was very informative so we understood. He cleaned out all our radiators and pipes, installed a new flu and gas pipe so once the boiler was installed everything was running perfectly. He took time to show us how our new boiler and heating system worked after the installation. There is nothing I could fault with the service we have been provided with. As a 1st time customer I can definitely say we will continue using iSafe Gas in the future.
Customer in Renfrewshire Posted on 03/10/2023 , work completed 29/09/2023
We can't praise iSafe Gas enough
Customer Service
Quality
Value
We can't praise iSafe Gas enough for the speed, cleanliness, professionalism and friendly service when they changed our 22 year old boiler for a more efficient one. James from iSafe came out and provided a written quote for changing our boiler, which was very competitive especially as it was for the Viessmann that we wanted. When we accepted the quote a date and time were very quickly agreed and the Gas engineer came exactly when they said they would. Stevie the engineer worked like a trojan and kept everything clean and tidy as he worked. Thank you once again, and now we have found you, we will be using you in the future.
Customer in East Dunbartonshire Council Posted on 27/09/2023 , work completed 08/09/2023
Great service
Customer Service
Quality
Value
Company was recommended to me me by a friend. James was great at advising myself and my wife on various options of boilers and installation. Engineers turned up on time and were extremely efficient, were also clean, tidy and left no mess whatsoever. Also after installation James personally came by to check we had no problems and were happy. I wouldn't hesitate to recommend them to anyone else.
Customer in South Lanarkshire Posted on 05/09/2023 , work completed 31/08/2023
New combi boiler
Moved in to house with two boilers. Was quoted and agreed to have new combi boiler installed. So happy we did. Great service all the way through. Fitters we’re great and tidy Happy customers.
Customer in Renfrewshire Posted on 07/08/2023 (Reviewer did not use service)
Radiators
Customer Service
Quality
Value
From initial enquiry, through to survey, supply & instilation the job was done to a very high standard. On the day of instilation the guys were on time and did a great job. They ensured all surfaces were protected while job was being completed. System fully checked when job completed. Highly recommend iSafe
Customer in East Renfrewshire Council Posted on 20/07/2023 , work completed 14/07/2023
Endorsement Reference
Customer Service
Quality
Value
Excellent job from survey to rerouting pipe work and fitting new radiators. The price was very competitive. All the representatives from the company were professional , pleasant and kept us updated all during the fitting process. We were delighted with the service?price and the high standard of workmanship. I would have no hesitation recommending this company
Which? Trusted Traders Consumer Posted on 05/07/2023 , work completed 19/05/2023
Endorsement Reference
Customer Service
Quality
Value
Had our new Alpha 33Kw boiler at the end of April 23. James came out to provide an initial quote where we spoke through some options to determine the best one for us in terms of budget and size of property which was then installed a few days later by the team. On installation day the installers arrived in the morning and confirmed the plan for the day. I was concerned about damage to the worktops but they put me at ease and took extra precaution to cover the surfaces. Carpet protectors were laid through the property and they kept the work area clean and tidy, removing things they no longer needed promptly. The installation team ran through the settings for the boiler and answered all our questions. Would recommend iSafe if you're looking for a smooth process from start to finish!
Which? Trusted Traders Consumer Posted on 05/07/2023 , work completed 28/04/2023
Endorsement Reference
Customer Service
Quality
Value
Before the installation of the new boiler, the sales guy Jay came and took us through what to expect On the day of installation.On the day of the installation the 2 installers arrived and explained to us again what was going to happen . The 2 installers were very pleasant and very helpful and answered any questions that I had.Also they did their job in a clean and tidy manner.
Which? Trusted Traders Consumer Posted on 05/07/2023 , work completed 24/03/2023
Endorsement Reference
Customer Service
Quality
Value
We had a quote from James, the sales manager, who gave us some good advice and guidance on which boiler would suit our needs. The job was arranged at a mutually convenient time. The engineers who fitted the new boiler and Hive were very courteous and pleasant. They completed the job on same day to a high standard and left no mess. We had follow up calls to ensure we were happy with the job before being asked to pay balance. We would recommend Isafe Gas as from start to finish the job was done professionally and to a high standard at a competitive price.
Which? Trusted Traders Consumer Posted on 05/07/2023 , work completed 17/05/2023