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Endorsed by Which? Trusted Traders

J & A Motors Ltd

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4.8

48 Reviews

Opening Hours
Today - 08:30–18:00
  • Monday 08:30–18:00
  • Tuesday 08:30–18:00
  • Wednesday 08:30–18:00
  • Thursday 08:30–18:00
  • Friday 08:30–18:00
  • Saturday 08:30–13:00
  • Sunday - Closed

About

J & A Motors has provided a first class service to motorists in West London since 1983. Having served multiple generations of families for over 30 years, we understand just how important your vehicle is to you, which is why our fully trained technicians look after your car with the same care and attention that you do. To put it simply, we have a name you can trust.

As a member of the RMI, AA Certified Garage and a Which Trusted Trader, we take our work seriously. We undertake all mechanical work. We have fully fitted workshops with the latest diagnostic equipment operated by professional and qualified staff. Our friendly team are here to keep you informed every step of the way via phone or email, as you prefer.

We offer a professional and friendly service for all your MOT, Servicing, mechanical repair, diagnostics, Crash/Body Repair and Spare Parts needs. We carry out all Air Conditioning work. We also supply and fit tyres at very competitive rates, with Wheel Alignment.

What we do

  • Garage related services

  • Car repairs, servicing and MOTs

    • MOT testing stations
    • Car body repairs
    • Brake and clutch replacement
    • Wheel alignment
    • Car air conditioning
    • Car radiator repairs
    • Power transmission services
    • Battery servicing
  • Motor vehicle mechanics

    • Car and commercial vehicle repairs
  • Engine repairs and servicing

    • Car engine tuning and diagnostic services
    • Engine rebuilds
  • More Services

    • spares shop
    • body shop
    • welders
    • vehicle diagnostics

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.8
48 reviews
Customer Service
4.9
Quality
4.9
Value
4.8
Sort by
Very Poor
Customer Service
Quality
Value
I had a nightmare experience with J & A motors. I kept waiting for a total of 5 hours over two days! I went to replace a rear and one front tyre. After one hour waiting, the guys came across nicely at the reception and the owner suggested not to replace the rear tyre as they will fix it. He didn't mention anything about price. After two more hours I was asked to leave and come the next day. I came the next day and had to wait for another two hours to replace the two tyres. They overcharged on tyre repair! I am really frustrated about this very poor service and awful experience. They have very cheap labourers as well. They are not clear and very poorly managed in the workshop!
Customer in Greater London Posted on 19/09/2021 , work completed 17/09/2021
The trader replied (on 19/10/2021)
Hi. We're sorry you feel this way. We actually did more than 2 tyres for you. In summary extra work was needed, over and above what the car was booked in for, which we did for as little as possible, ultimately at a cost to us. We worked hard to save you money by repairing the puncture to your run-flat tyre rather than suggesting an expensive replacement tyre. Your tyre fitting was booked and paid for via a third party. This was for 2 tyres. When you came in we found 2 worn tyres plus an incorrectly repaired puncture on a 3rd tyre, from another garage. It was unfortunate that due to unexpected staff absences we had to postpone your booking to the following day. We are sorry for this. Given the circumstances, it was unavoidable. We appreciated your understanding and spent extra time trying to repair the puncture, which had been incorrectly repaired by another garage. Run-flat tyres take longer to fit and repair than standard ones so more time than usual was required. It would have been easier and more profitable for us to sell you a new one. We didn't do this because our focus is on the best value fix for the customer. We always ask ourselves 'what would we do if this was our own car?' In the end, you paid less than £20 for this repair in addition to whatever you paid the tyre company rather than perhaps 5 times that on a brand new run-flat tyre. We discussed this on the phone and would still welcome the opportunity to work on your car in the future.
Bodywork repair
Customer Service
Quality
Value
I took my car to get the bodywork repaired after a minor accident. I got a competitive quote and the work was done to a very high standard. I would definitely recommend for repairs to bodywork.
Customer in Greater London Posted on 30/11/2020 , work completed 28/11/2020
Great customer service and personal service with reasonable prices
Customer Service
Quality
Value
I have known this garage for almost 25 years from the time I use to live in Greenford and Ealing I have now moved to Gerrards Cross in Buckinghamshire so have not been to get my car repaired or service from them for seven years also partly due to having a new car I was using so had to go to main dealer for warranty purpose after been let down by other garages and main dealers I have decided to drive back to Greenford to get an oil leak repaired to my drive shaft and Josh did a brilliant job in obtaining the part for my car and test drive it and picked up another fault which I was aware of but forgot about it and even fixed that for me at a very reasonable cost and my car is running brilliantly this garage has not changed in terms of service and cost and they deserve to be acknowledge for their good honest work thanks Josh and Nash for your brilliant service
Customer in Buckinghamshire Posted on 09/12/2019 , work completed 04/12/2019
Great customer service, couldn't be more friendly and helpful
Customer Service
Quality
Value
All 3 people I met were very friendly and helpful. They looked busy, but my problem was identified the same day. The quote was explained and they double-checked I was happy for the work to continue. Parts ordered, car fixed and ready mid-morning the next day. They also ran a free diagnostics check and went through this with me in detail. J&A Motors deserve their reputation and I will use them again
Customer in Greater London Posted on 20/08/2019 , work completed 20/08/2019
First class
Customer Service
Quality
Value
First-class ideas.
Martin, Middlesex Posted on 18/06/2019 , work completed 18/06/2019
Excellent
Customer Service
Quality
Value
Excellent service.
Hashim, Middlesex Posted on 18/06/2019 , work completed 18/06/2019
Excellent and thorough
Customer Service
Quality
Value
This was a cambelt change and was done quickly, professionally, and in a friendly and helpful environment, and at a reasonable price.
Customer in Greater London Posted on 26/04/2019 , work completed 26/04/2019
My review
Customer Service
Quality
Value
Service on car and change of timing belt. Easy to book in. Work always done quickly and correctly. Good customer service.
Robert, London Posted on 29/11/2018 , work completed 29/11/2018
Professional, helpful and friendly
Customer Service
Quality
Value
I have been a customer with J&A Motors for over a decade. I recently had a restoration project done by the garage on a classic VW Golf. The job was carried out with due diligence and patience. The end result was a satisfactory one and even though my initial budged was superseded, the trust I have for this company is stronger now. I will continue to use their services.
Mike, London Posted on 10/09/2018 , work completed 10/09/2018
Reliable
Customer Service
Quality
Value
Very friendly, reliable, outstanding customer service.
Saeda, Middlesex Posted on 07/08/2018 , work completed 07/08/2018
The trader replied (on 20/12/2018)
Thank you Saeda.