Platinum Plumbers

Rob, the owner of Platinum Plumbers, and his Apprentice came to service my boiler on the date and time arranged. They were polite and friendly and busied on with the work. They checked radiators and cleaned the Magna clean and also the filter attached to the boiler. They replaced a component and put everything back together at the end of the work, finally checking the radiators again. I feel I can trust the company as they have been looking after my central heating system for some years. Rob pointed out the build up of gunk in the pipes and I asked if they would flush them - which they have now done to my satisfaction.

Rob and his Apprentice came to flush the pipes in my central heating system. They were polite and pleasant and came on the day and at the time arranged. They gave a quite accurate time when the job would be finished. Rob serviced the boiler a few weeks before and showed me the sludge that had built up in the pipes during the previous year in my Magnaclean system. I asked if he would flush them. At the end of the process the area was left clean and tidy. Rob also asked if I knew what to do if any of the radiators were not balanced. He made a little video on my phone so I would be sure! Platinum Plumbers have been looking after the plumbing in the house for some years and installed the new boiler in 2023.

As usual excellent service from Rob and his team at Platinum Plumbers. We had this boiler fitted by Rob 7 years ago and it has not let us down. The service was professionally carried out and advice given regarding future work that would be needed next year. I would highly recommend Platinum Plumbers to anyone needing a service or a new boiler.

We had a gas leak. First class work from Rob, who was very pleasant, located the leak quickly, fixed it, and charged only a modest amount.

Platinum recently replaced our bathroom and did a great job. Excellent communication throughout from Rob, work completed quickly and efficiently, exactly as we asked. Rob did all the ordering of the materials too, which was extremely helpful. All round a good experience and would use them again.

Our boiler broke so we called them. Rob came out quickly and gave us a fair estimate for the work. Sam did the boiler replacement and system flush. Lots of good points about this experience — they arrived when they said they would, did the job thoroughly and neatly, cleaned up after themselves and were very pleasant people. We’ve already recommended them to a friend and will pass their details on to others. Thank you, Platinum!

I had multiple minor plumbing repairs built up over time and they were able to provide reasonable advice for the ones that needed more extensive work and they repaired other minor issues but they also replaced a shower pump that was leaking. They provided product options and they called me to ensure I understood what was being done and what was needed. I was very happy with the service. All services were reasonably priced. These are the good guys.

Given one of the busiest periods of the year, platinum plumbers managed to get my water softener installed & commissioned within a few weeks - from first communication, planning to finished product. Sergio the plumber was exceptional, he was on time and showed very good craftsmanship in his work. He also went above and beyond, followed the regulations, and most importantly when he smiles you know it’s going well 🤣 thanks a bunch, Sergio! I must add that Rob will listen to your requirements carefully and advises accordingly. I’m glad they are based locally in south-east London as it’s not every day you’ll find a bunch of passionate plumbers with class. Thanks Alice for coordinating all of this, it definitely is not easy at this time of year and it definitely wouldn’t have happened with out you! The water softener I chose was the water2buy W2B200 model, perfect for 1-6 sized households.

I have used Rob and Platinum Plumbers for many years, including refitting 2 bathrooms and installing a new boiler. This time, he undertook a routine boiler service, arriving punctually as usual, and efficiently carried out the work in good time. He gave full information about the service, including additional views on future central heating developments. All was left fully checked and functioning, and clean and tidy.

Fitted new boiler 5 years ago. Regular servicing annually and major service carried out this year along with minor repairs to damaged fittings. Always A1 Service, on time, on competitive price agreed in advance and even cope with a mad Bully in the home. Highly recommended.

An efficient and effective annual service was carried out on our Combi Boiler. A welcome reminder was previously provided by the office, and Rob arrived on time and was professional, courteous, friendly, and helpful throughout the visit. Rob is always highly communicative and provided full details of the work to be conducted. The work area was left tidy and clean. I have used Platinum Plumbers for many years and strongly recommend them.

The work was to Powerflush the central heating systems and to supply and install a new Valliiant Combi Boiler, also a thermostat. To connect to the electrics and supply a new sludge filter. Also to register the Boiler. The work was done to the agreed schedule and quote. It was carried out to my satisfaction and was checked by the Chief Gas Engineer and Manager Rob, Rob. The Engineer Sam and the Apprentice were polite, friendly and kept me informed of what the work involved. They kept the area clean and tidy.

Huge thanks to Rob and the team for just finishing a complete bathroom refit in my flat: fixtures, fittings, flooring and floorboards, the tiles and the walls themselves. The job covered everything from initial scoping before the quote, a solid bit of design and procurement, all the construction work and tidying up well at the end. Rob clearly knows his stuff, giving a reassuring and knowledgeable set of views and advice on the first visit without bamboozling me with jargon. The quote and design information was comprehensive with some excellent choices of fixtures and fittings. All through the job I can’t fault the service or craftsmanship. The initial tear-down work by Sam & Harley was impressively fast, and the team made sure to leave enough of the essentials in my single-bathroom flat so it was still habitable for the duration. Serxho’s construction and installation work was excellent and quick, including coming round again at short notice to fix a slightly faulty valve we discovered. (A manufacturing issue, we concluded.) The plastering, tiling and flooring work was also swift and high quality – thank you to that part of the team too. And also not forgetting Alice and Joanne in the office for their support as well, I really appreciate your clear and friendly messages and instructions. All told, I definitely recommend Rob and the Platinum Plumbers team: great service, quality work, friendly people and an excellent new bathroom. Thanks again, all!

They arrived when they said they would, got straight to work and completed the service in good time. I also appreciated the advice regarding future developments in heating! Also helpful was the phone call, in advance of the visit, to switch the boiler off, allowing it to cool down to a safe temperature thus saving them time.

I had a small slow leak under my kitchen sink. A neighbour recommended Platinum to me. They came the same day I called. Very efficient, Tidy work and friendly service. Competitive price.

Excellent service. I was kept up-to-date on arrival time. Sam was friendly and clearly explained what the problem was and what he was going to do. I would recommend them and use them again.

What a wonderful service. Everyone was very professional, yet also very friendly. As far as doing the job (fitting a new boiler and changing pipes), Sam and Alfie worked tirelessly on long days and even Boss Rob doing the final checks spent longer than booked to ensure everything was perfect! I would highly recommend them!

Communication with Rob of Platinum Plumbers was efficient, and I was advised of costs in advance. Sam, Rob's colleague arrived on schedule, was friendly, polite and completed the repairs to the leaking pipe efficiently. He explained what he was doing, happily went out to get another part needed and tidied up once he had finished. He is a lovely young man and a credit to the company :)

Really great job by Rob and the team, with friendly and professional service throughout. This started from the intro chat about what I needed with them giving me different choices depending on cost and a detailed spec on the invoice as to the components of the works. Good clear communication throughout - when they encountered any problems they let me know, gave me options for how to proceed. Job was finished to a good standard and they made a real effort clear up any dust etc. afterwards. Would not hesitate to use them again.

I had a leak in my shower and contacted a lot of different plumbers. Only 2 or 3 of them noticed the bigger problem of rotten wooden joists under the shower. I went with Platinum Plumbers as they had good customer service. Rob is very communicative and they have an office you can email/call to keep you up to date on progress. As the job was much bigger than I first anticipated, it was weight off my shoulders to have Rob take over the management of the project. Otherwise I would have had to contact and try to manage separate contractors for the plumbing, carpentry, tiling etc. I am happy with the quality of the work, especially the tiling, and would recommend Platinum Plumbers.

I contacted the National Gas Hotline to investigate a potential gas leak at home and was impressed to receive a visit within two hours during which the engineer conducted a series of tests and confirmed that there was no gas leak or evidence of carbon monoxide. However, the supply was temporarily disconnected as the procedure required a Gas Safe Engineer to subsequently attend the property, check all the gas appliances and reconnect the supply. I called Platinum Plumbers immediately following the callout, left a voicemail message and was called back by Rob within ten minutes. After explaining the situation, and the fact that we now had no gas for hot water, heating, cooking and shower use, Rob very kindly rearranged his schedule for the following day to attend and also immediately gave a very reasonable cost for the job. Rob and his apprentice arrived on time the next day, assessed the situation, and provided a full description of what was required. This involved a full gas leak and carbon monoxide emission test, plus tests to the boiler and gas appliances. This was completed professionally and efficiently, with excellent and friendly communication throughout, after which the all clear was given which was very reassuring and allayed my concerns, and the supply was reconnected. I fully recommend Rob and his team at Platinum Plumbers.

Rob and his team were superb at completing the work (boiler service & safety check) as well as attending to my radiator leak on very short notice. Helpful, friendly and competent.

This was the first time I have used Platinum Plumbers, and cannot rate them highly enough. I contacted them about a repair to my sink and washing machine, they came within 24 hours and rectified the problem. I particularly liked the fact that I was able to send them images of the problem before the visit, so they could arrive knowing what to expect and be able to complete the work at the first visit. Made such a change from the usual 3 week wait to see someone, then several days for a price and even longer to fix it. The whole job was completed from initial phone all to completed job within 24 hours. Rob the engineer was extremely courteous and explained exactly what needed doing throughout. Great price also. Would thoroughly recommend this firm and would not hesitate to use them again in the future when needed.

Platinum Plumbers installed our boiler, radiators and connecting pipework and have conducted all subsequent servicing. On the morning of this year's annual service, I received a polite reminder call from the office which was much appreciated requesting that I switched off the boiler in preparation for the work to be carried out - I had previously been emailed requesting that I do so if possible. They arrived on time, smartly presented and conducted a full boiler service and pipework flush. They were friendly, courteous and professional, as always. I was kept informed throughout on what was being done and the progress. All areas were tidied and cleaned before leaving. I have always found their work to be of a high standard and I strongly recommend Platinum Plumbers for both new installation and servicing work.

Platinum Plumbers completely replaced our domestic central heating system with a Viessmann combi and new radiators all round. They then also completely refitted our bathroom which had previously suffered damage to the wooden flooring due to extensive leakage below the shower unit. They were thoroughly professional from start to finish. They supplied detailed quotes at the start of both projects and came in on budget and within time (to a few days). Any extras we requested were clearly defined and costed accordingly. They used external competent tradespeople for specific jobs, including tiling and plastering, and removed all rubbish as they went along. Rob kept us informed from start to finish, and his guys turned up on time, got on with it and were a pleasure to deal with. I would definitely recommend them and use them again.