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Endorsed by Which? Trusted Traders

Platinum Plumbers

Profile thumb the team
4.9

109 Reviews

Opening Hours
Today - 07:00–19:30
  • Monday 07:00–19:30
  • Tuesday 07:00–19:30
  • Wednesday 07:00–19:30
  • Thursday 07:00–19:30
  • Friday 07:00–19:30
  • Saturday - Closed
  • Sunday - Closed

About

We are a family run business providing high-quality plumbing services for homes and businesses across London and North-West Kent.

We are Gas Safe registered plumbers (reg no. 199604) who have been providing reliable heating, plumbing and bathroom-fitting services for decades. We take great pride in our work, and believe that we offer a service that is unrivalled in our area.

With Platinum Plumbers you will benefit from:

• Free, no obligation, quotations
• No call out charges
• Transparent, fair pricing
• Uniformed, well-mannered staff
• Gas Safe Registered plumbers
• Full public liability insurance
• Family run business, family values
• Exceptional customer service

We offer an end-to-end service from design and installation, to repairs then ongoing maintenance, and our focus is customer satisfaction every time - this is reflected in our feedback in our customer reviews. Our goal is that once you’ve engaged our services, you will be happy to recommend us to your friends and family.

What we do

  • Boiler, central heating and gas engineers

    • Gas safety testing and inspection
    • Radiators and central heating
    • Boiler installation
    • Boiler servicing
    • Boiler repair
  • Bathroom fitters

    • Accessible bathrooms and showers
    • Bathroom design services
    • Bathroom refurbishment
    • Wet rooms
  • Plumbers

    • Unvented cylinder installation and maintenance
    • Emergency plumbing services
  • More Services

    • small building work
    • viessmann trained installers

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
109 reviews
Customer Service
5.0
Quality
4.9
Value
4.9
Sort by
Lead not Platinum
Customer Service
Quality
Value
The job was unsatisfactory from start to finish. The boiler code was incorrect on quote – lucky I checked. Their supplier delivered wrong boiler – if I had not spotted I think they would have installed it anyway. Despite rain and slippery conditions they removed old boiler flue by standing on first floor window ledge outside rather than using a ladder (dangerous since concrete below). Hence job was not done carefully and resulted in damage to brickwork. The flue stuck out too far because they did not cut it off and had to re-do the following day (at my request). They did not clip the boxed flue properly (I was then charged extra for this to be redone since they needed to cut into boxing and re-plaster). They did not know how to commission boiler since it was a new model. Rather than taking the old boiler away for recycling, per their quote, they left it on the street overnight for scavengers to collect. They failed to remove rubbish from site per quote, preferring to ask to use the block’s bin room. We agreed to this, but our bin room subsequently overflowed as a result. The job was meant to last 2 days, but lasted 3 weeks due to the re-clipping and some unavoidable illness.
Customer in Greater London Posted on 25/07/2021 , work completed 10/06/2021
Lack of response to enquiry
I emailed Platinum Plumbers on 20th May 2021 asking if they were able to carry out a full refit of a small bathroom. I was encouraged by their initial quick reply, and as requested I completed their online form to give them further details. However, since then I have not received any further communication, even though I chased them up with a further email on 28th May. I don't mind if they're not interested in my bathroom refit but as a "Which? Trusted Trader" I would have at least expected the courtesy of a response.
Customer in Greater London Posted on 10/06/2021 (Reviewer did not use service)
The trader replied (on 11/06/2021)
Thank you for taking the time to give us some feedback. Please would you accept our most sincere apology for the oversight of your enquiry. Whilst our team have adapted very well to remote working, your enquiry unfortunately slipped through the net. This is not our usual practice and for this we are very sorry. If you would still like us to look at your request please get in touch again.
leek from cistern repaired
Customer Service
Quality
Value
A leek caused by an old connection that had been botched previously. On inspection the solution needed a pan connector as well as the flush cone so budget was increased a little. The work was done quickly and competently. I was pleased with the result.
David in Greater London Posted on 27/05/2021 , work completed 21/05/2021
Brilliant job done on the bathroom
Customer Service
Quality
Value
It's been a month using our new bathroom and can say there have been zero issues. It's my favourite room in the house! We've been impressed with the communication, workmanship and rapport of this whole team throughout and would definitely recommend them. The initial quote was higher than others, and overall total came to even higher, however, it was money well spent. We felt confident from the start that they knew what they were doing, and felt they had a good grasp of the style we wanted. They came back with a quote and details of every appliance, it was thorough and could tell they'd already spent some time looking up everything. The team doing the day to day work were excellent. Very tidy, cleaned up after themselves and friendly. Our bathroom turned out to be more damaged than first thought and ended up being a month long job, but luckily they aren't just bathroom experts and managed to fix other aspects of the bathroom themselves, including replacing the rotting joists, waste pipe etc which saved a lot of time. Could not recommend Platinum Plumbers enough.
Customer in Greater London Posted on 05/05/2021 , work completed 31/03/2021
Excellent Job
Customer Service
Quality
Value
Platinum plumbers called at the time specified to service my boiler. They checked all the radiators and left everything working. The plumber and his assistant were wearing masks and were careful of my welfare. They were friendly and helpful and explained what they had done.
Valerie in Greater London Posted on 30/04/2021 , work completed 28/04/2021
New boiler and raid atoms.
Customer Service
Quality
Value
I would highly recommend platinum plumbers and boilers anything you wanted to no answered in a manner that you understood the staff were very polite and helpful and office staff had a new boiler fitted plus five new radiators no problems at any time the fitters were neat and very clean price agreed on no problems I would recommend platinum to anyone that needs any central heating work done. 5 Star company
Chris in Greater London Posted on 16/04/2021 , work completed 25/03/2021
Annual boiler check and certificate
Customer Service
Quality
Value
Second time I have used this company. I felt confident in their work. Very professional: they came on time. No fuss, work completed in good time. I had a quote outlining the work and cost. Right amount of customer focus. Respected my wish to use shoe cover when walking on my carpet, clean I would use them again and recommend them.
Paulanne in Greater London Posted on 04/04/2021 , work completed 26/03/2021
Excellent work, great communication; proper, genuine service from lovely people
Customer Service
Quality
Value
I'd had problems with my shower intermittently leaking for months - had used plumbers through insurance, who came out, tried something, then left without checking; and of course, no follow-ups. I called Platinum due to their Which? reviews, hoping they could do a proper investigation. They sent Brian round, who did just that - finding one problem, but then not stopping until he'd checked everything, which meant he found the REAL issue. He and Sam were great, lovely to talk to, explained what was happening and what they were going to do. Rob was on the phone whenever needed, to explain costs, potential overruns etc. I will be getting them back to do other jobs very shortly - which is a recommendation in itself!
Customer in Greater London Posted on 15/03/2021 , work completed 10/03/2021
New Bathroom
Customer Service
Quality
Value
Here's a cautionary tale for those who decide not to choose Platinum Plumbers. Six years ago I had my bathroom modernised at a reasonable price, this included a tiled shower floor, which within 10 months started to leak, this was repaired but I never felt comfortable with it and I decided it was time to get it replaced. I've used Rob and his team a number of times over the last few years so asked him for a quote. He was up front with his assessment advising me what they proposed to do but this was dependent on what they found behind the tiles. Unfortunately as the work progressed we found more and more problems so I decided to have the bathroom completely refurbished. So the morale here is that you get what you pay for! Obviously, Rob had only scheduled a few days for my job and this was going to be bigger than planned, he managed to juggle jobs about and my bathroom was completed within my expectations and to my entire satisfaction. Rob runs a very professional outfit, branded vans, uniforms, decent paperwork. His team are friendly and work very hard and to a good standard, Brian's pipework is particularly impressive! Rob project manages all the jobs and is in consent communication not only with his team having regular audios at the end of each day, but all with the client keeping you informed at all times. Backup and support is on going after completion of the job. Platinum Plumbers are not the cheapest but in my experience are the best!
Graham in Greater London Posted on 05/03/2021 , work completed 30/11/2020
Leaking pipe fixed by Platinum Plumbers.
Customer Service
Quality
Value
On the 24th February at 11.30am I discovered a copper pipe, located externally to the back wall of my property, was leaking. The pipe feeds a garden hose off of the main water supply. The dripping pipe was soaking the brickwork. Left unattended it would saturate the wall and cause internal damage. I called Platinum Plumbers, explained the issue and sent a photograph to assist my enquiry via a link on their website. By 13.20 Platinum were scheduling a site visit. At 13.45 the visit time was confirmed and twenty minutes later two plumbing engineers were on site. They analysed the problem, confirmed the price to solve the problem and executed the solution. They were polite, wore face masks and respected social distancing protocols. Within 20 minutes the work was completed and tested. I paid the bill over the phone upon work completion and carried on with my day. It was an exemplary response, which minimised disruption to me.
Customer in Greater London Posted on 02/03/2021 , work completed 24/02/2021