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Trusted Traders

Platinum Plumbers

Profile thumb the team

5.0

95 Reviews

Opening Hours
Today -
  • Monday 07:00–19:30
  • Tuesday 07:00–19:30
  • Wednesday 07:00–19:30
  • Thursday 07:00–19:30
  • Friday 07:00–19:30
  • Saturday - Closed
  • Sunday - Closed

About

We are a family run business providing high-quality plumbing services for homes and businesses across London and North-West Kent.

We are Gas Safe registered plumbers (reg no. 199604) who have been providing reliable heating, plumbing and bathroom-fitting services for decades. We take great pride in our work, and believe that we offer a service that is unrivalled in our area.

With Platinum Plumbers you will benefit from:

• Free, no obligation, quotations
• No call out charges
• Transparent, fair pricing
• Uniformed, well-mannered staff
• Gas Safe Registered plumbers
• Full public liability insurance
• Family run business, family values
• Exceptional customer service

We offer an end-to-end service from design and installation, to repairs then ongoing maintenance, and our focus is customer satisfaction every time - this is reflected in our feedback in our customer reviews. Our goal is that once you’ve engaged our services, you will be happy to recommend us to your friends and family.

What we do

  • Boiler, central heating and gas engineers

    • Gas safety testing and inspection
    • Radiators and central heating
    • Boiler installation
    • Boiler servicing
    • Boiler repair
  • Bathroom fitters

    • Accessible bathrooms and showers
    • Bathroom design services
    • Bathroom refurbishment
    • Wet rooms
  • Plumbers

    • Unvented cylinder installation and maintenance
    • Emergency plumbing services
  • More Services

    • small building work
    • viessmann trained installers

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

5.0
95 reviews
Customer Service
5.0
Quality
5.0
Value
5.0
Sort by
Remove Cylinder And Put Back Cylinder
Customer Service
Quality
Value
I had to have my cylinder removed so that another firm can come to replace the pump. Platinum Plumbers was reliable would recommend to all my family and friends. whilst they were there they were very friendly I would like to say thank you to Mal /Karl/ Sam and Bryan who came to do the work over two days and also thanks to Rob for having a fantastic team of plumbers
Customer in Greater London Posted on 27/11/2020 , work completed 22/10/2020
Excellent service and advice to transform the bathroom
Customer Service
Quality
Value
We purchased an older victorian property that hadn't been invested in for about 15 years. The toilet and bathroom were separate and we wanted to bring the toilet into the bathroom. When Rob initially arrived, he has a very open and honest conversation with us and we felt we built up a strong and trustworthy rapport with him. Rob and his team did an excellent job transforming our old bathroom into a modern new shower room and incorporating the toilet. The old toilet room was then replumbed and converted into a utility cupboard, which now holds the washing machine and dryer. Due to the age of the property, we uncovered a few surprises along the way, but Rob was there at every step ensuring we understood any potential issues but also providing excellent suggestions and solutions to reach the desired end product. Rob's team - Bryan and Sam - were also extremely polite and courteous. We would recommend Platinum Plumbers to those who are looking for a trustworthy plumber.
Customer in Greater London Posted on 18/10/2020 , work completed 16/08/2020
Usual efficiency
Customer Service
Quality
Value
I have used Rob and his team for about 15 years. Always reliable and efficient - same this week with boiler annual service.
Customer in Greater London Posted on 01/10/2020 , work completed 29/09/2020
An Incredible Transformation - by an incredible team
Customer Service
Quality
Value
When we decided to upgrade our bathroom and boiler, we spent a lot of time looking for the perfect team. This was, by far, the largest undertaking we'd ever considered for our home, so we wanted to be thorough and work with someone we trusted. When Rob arrived to survey the house for the quote, we found someone both thorough and trustworthy. We were very impressed with the detail, care and openness he brought to proceedings during our first meeting and that didn't let up during the entire job. Everything was explained with clarity, and if things were complex for us to understand, Rob's drawn diagrams made things easy. The job evolved - as we expected work on such an old house to do - but every single complication the team encountered was solved with enthusiasm and hard work. The team - Bryan, Sam and Karl - are a credit to Platinum Plumbers. Always on time, always smiling, always gracious - we had a good time. And the finished product is outstanding, and exceeded our expectations. I have no reservations in recommending Rob and his team. They've made magic happen. Thank you, Rob.
Customer in Greater London Posted on 30/09/2020 , work completed 19/09/2020
Excellent quick work
Customer Service
Quality
Value
I had a problem with my kitchen gully/drain. When Rob rang me I explained the problem and I was able to message a short video to him. He saw the solution and arranged for Carl to visit as soon as possible which was less than two hours. He fixed the problem in under 2 hours which involved a rerouted pipe and cementing the wall. The quote given was kept. Carl was very helpful and explained everything.
Customer in Greater London Posted on 02/08/2020 , work completed 30/07/2020
Friendly
Customer Service
Quality
Value
Friendly, efficient. Respond quickly to phone call
Pauline, London Posted on 31/03/2020 , work completed 31/03/2020
Excellent plumbers
Customer Service
Quality
Value
I had a spoon drop into my waste disposal unit and get thoroughly jammed. The unit had been installed a short while back by Platinum Plumbers. The men arrived on time and did the work so that we are able to use our waste disposer again. They cleaned up after themselves so you would hardly know they had been in the kitchen. We've used numbers of plumbers over the years and this firm is easily the best of them
Customer in Greater London Posted on 13/03/2020 , work completed 10/03/2020
Platinum Plumbers
Customer Service
Quality
Value
I had a gas boiler fitted yesterday and I was impressed with the slick proficiency and professionalism in which they carried out the work. They were polite and courteous. Kept me well informed and they did as they said they would do, they were timely, no fuss, trustworthy, clean. Great customer care. Worth every penny. I would certainly recommend them
Customer in Greater London Posted on 14/02/2020 , work completed 13/02/2020
Superb, efficient service - way over and above...
Customer Service
Quality
Value
Following a phone call which detailed the scale of charges and the likely process of identifying and remedying the water leak, a member of the team arrived at the allotted time. I, however, had my phone switched off and missed the doorbell and the messages. Once I realised what had happened, I phoned Rob back and he had already arranged for someone else to come out. He duly arrived, identified the problem and contacted the office to see if he could go and get the required parts to finish the job there and then. This was granted. On his return, he completed the job, despite having cut his hand open when going to Wickes for the parts. No amount of persuasion that he deal with his hand rather than the stopcock had any effect. This was way above and beyond what anyone might reasonably expect.
Customer in Greater London Posted on 12/02/2020 , work completed 11/02/2020
Great response time and good service
Customer Service
Quality
Value
Neil serviced our boiler without a problem. Particularly impressed because I needed it done quickly and they squeezed me in at 8 am the next day. They are now quoting for further pipe work replacement. Good value - will certainly use again.
Rob Thomas Posted on 16/01/2020 , work completed 14/01/2020