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Trusted Traders

Platinum Plumbers

Profile thumb the team

5.0

91 Reviews

Opening Hours
Today - 07:00–19:30
  • Monday 07:00–19:30
  • Tuesday 07:00–19:30
  • Wednesday 07:00–19:30
  • Thursday 07:00–19:30
  • Friday 07:00–19:30
  • Saturday - Closed
  • Sunday - Closed

About

We are a family run business providing high-quality plumbing services for homes and businesses across London and North-West Kent.

We are Gas Safe registered plumbers (reg no. 199604) who have been providing reliable heating, plumbing and bathroom-fitting services for decades. We take great pride in our work, and believe that we offer a service that is unrivalled in our area.

With Platinum Plumbers you will benefit from:

• Free, no obligation, quotations
• No call out charges
• Transparent, fair pricing
• Uniformed, well-mannered staff
• Gas Safe Registered plumbers
• Full public liability insurance
• Family run business, family values
• Exceptional customer service

We offer an end-to-end service from design and installation, to repairs then ongoing maintenance, and our focus is customer satisfaction every time - this is reflected in our feedback in our customer reviews. Our goal is that once you’ve engaged our services, you will be happy to recommend us to your friends and family.

What we do

  • Boiler, central heating and gas engineers

    • Gas safety testing and inspection
    • Radiators and central heating
    • Boiler installation
    • Boiler servicing
    • Boiler repair
  • Bathroom fitters

    • Accessible bathrooms and showers
    • Bathroom design services
    • Bathroom refurbishment
    • Wet rooms
  • Plumbers

    • Unvented cylinder installation and maintenance
    • Emergency plumbing services
  • More Services

    • small building work
    • viessmann trained installers

Customer reviews

5.0
91 reviews
Customer Service
5.0
Quality
5.0
Value
5.0
Sort by
Excellent quick work
Customer Service
Quality
Value
I had a problem with my kitchen gully/drain. When Rob rang me I explained the problem and I was able to message a short video to him. He saw the solution and arranged for Carl to visit as soon as possible which was less than two hours. He fixed the problem in under 2 hours which involved a rerouted pipe and cementing the wall. The quote given was kept. Carl was very helpful and explained everything.
Customer in Greater London Posted on 02/08/2020 , work completed 30/07/2020
Friendly
Customer Service
Quality
Value
Friendly, efficient. Respond quickly to phone call
Pauline, London Posted on 31/03/2020 , work completed 31/03/2020
Excellent plumbers
Customer Service
Quality
Value
I had a spoon drop into my waste disposal unit and get thoroughly jammed. The unit had been installed a short while back by Platinum Plumbers. The men arrived on time and did the work so that we are able to use our waste disposer again. They cleaned up after themselves so you would hardly know they had been in the kitchen. We've used numbers of plumbers over the years and this firm is easily the best of them
Customer in Greater London Posted on 13/03/2020 , work completed 10/03/2020
Platinum Plumbers
Customer Service
Quality
Value
I had a gas boiler fitted yesterday and I was impressed with the slick proficiency and professionalism in which they carried out the work. They were polite and courteous. Kept me well informed and they did as they said they would do, they were timely, no fuss, trustworthy, clean. Great customer care. Worth every penny. I would certainly recommend them
Customer in Greater London Posted on 14/02/2020 , work completed 13/02/2020
Superb, efficient service - way over and above...
Customer Service
Quality
Value
Following a phone call which detailed the scale of charges and the likely process of identifying and remedying the water leak, a member of the team arrived at the allotted time. I, however, had my phone switched off and missed the doorbell and the messages. Once I realised what had happened, I phoned Rob back and he had already arranged for someone else to come out. He duly arrived, identified the problem and contacted the office to see if he could go and get the required parts to finish the job there and then. This was granted. On his return, he completed the job, despite having cut his hand open when going to Wickes for the parts. No amount of persuasion that he deal with his hand rather than the stopcock had any effect. This was way above and beyond what anyone might reasonably expect.
Customer in Greater London Posted on 12/02/2020 , work completed 11/02/2020
Great response time and good service
Customer Service
Quality
Value
Neil serviced our boiler without a problem. Particularly impressed because I needed it done quickly and they squeezed me in at 8 am the next day. They are now quoting for further pipe work replacement. Good value - will certainly use again.
Rob Thomas Posted on 16/01/2020 , work completed 14/01/2020
Excellent Service
Customer Service
Quality
Value
I telephoned Platinum Plumbers late yesterday afternoon as my Mother's boiler was making a strange smell. Unfortunately unable to get to me the same day the Plumber arrived promptly at 8 am this morning, quickly diagnosed the fault, replaced the part and carried out a full test of the system. I cant fault the service that Platinum Plumbers has provided. Responsive service and excellent value for money.
Customer in Kent Posted on 17/12/2019 , work completed 17/12/2019
Professional
Customer Service
Quality
Value
Good communication. Super professional and very friendly service. Would recommend.
Fran, London Posted on 17/12/2019 , work completed 17/12/2019
Above and Beyond
Customer Service
Quality
Value
Went above and beyond to fix pipes. Great service.
James, London Posted on 17/12/2019 , work completed 17/12/2019
Great professional company.
Customer Service
Quality
Value
2nd time in recent weeks I have used Platinum Plumbers & I am thoroughly impressed with their service from start to finish. Good to find a company I can trust & recommend with confidence.
Amy, Kent Posted on 13/12/2019 , work completed 13/12/2019