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Platinum Plumbers

4.9

126 Reviews

Opening Hours
Today - 07:00–19:30
  • Monday 07:00–19:30
  • Tuesday 07:00–19:30
  • Wednesday 07:00–19:30
  • Thursday 07:00–19:30
  • Friday 07:00–19:30
  • Saturday - Closed
  • Sunday - Closed

About

We are a family run business providing high-quality plumbing services for homes and businesses across London and North-West Kent.

We are Gas Safe registered plumbers (reg no. 199604) who have been providing reliable heating, plumbing and bathroom-fitting services for decades. We take great pride in our work, and believe that we offer a service that is unrivalled in our area.

With Platinum Plumbers you will benefit from:

• Free, no obligation, quotations
• No call out charges
• Transparent, fair pricing
• Uniformed, well-mannered staff
• Gas Safe Registered plumbers
• Full public liability insurance
• Family run business, family values
• Exceptional customer service

We offer an end-to-end service from design and installation, to repairs then ongoing maintenance, and our focus is customer satisfaction every time - this is reflected in our feedback in our customer reviews. Our goal is that once you’ve engaged our services, you will be happy to recommend us to your friends and family.

What we do

  • Boiler, central heating and gas engineers

    • Gas safety testing and inspection
    • Radiators and central heating
    • Boiler installation
    • Boiler servicing
    • Boiler repair
  • Bathroom fitters

    • Accessible bathrooms and showers
    • Bathroom design services
    • Bathroom refurbishment
    • Wet rooms
  • Plumbers

    • Unvented cylinder installation and maintenance
    • Emergency plumbing services
  • More Services

    • small building work
    • viessmann trained installers

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
126 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Annual Service of Combi Boiler
Customer Service
Quality
Value
An efficient and effective annual service was carried out on our Combi Boiler. A welcome reminder was previously provided by the office, and Rob arrived on time and was professional, courteous, friendly, and helpful throughout the visit. Rob is always highly communicative and provided full details of the work to be conducted. The work area was left tidy and clean. I have used Platinum Plumbers for many years and strongly recommend them.
Customer in Greater London Posted on 20/12/2023 , work completed 12/12/2023
Installation of a new Combi Boiler
Customer Service
Quality
Value
The work was to Powerflush the central heating systems and to supply and install a new Valliiant Combi Boiler, also a thermostat. To connect to the electrics and supply a new sludge filter. Also to register the Boiler. The work was done to the agreed schedule and quote. It was carried out to my satisfaction and was checked by the Chief Gas Engineer and Manager Rob, Rob. The Engineer Sam and the Apprentice were polite, friendly and kept me informed of what the work involved. They kept the area clean and tidy.
Customer in Greater London Posted on 08/11/2023 , work completed 02/11/2023
Complete bathroom refurbishment - great all round service
Customer Service
Quality
Value
Huge thanks to Rob and the team for just finishing a complete bathroom refit in my flat: fixtures, fittings, flooring and floorboards, the tiles and the walls themselves. The job covered everything from initial scoping before the quote, a solid bit of design and procurement, all the construction work and tidying up well at the end. Rob clearly knows his stuff, giving a reassuring and knowledgeable set of views and advice on the first visit without bamboozling me with jargon. The quote and design information was comprehensive with some excellent choices of fixtures and fittings. All through the job I can’t fault the service or craftsmanship. The initial tear-down work by Sam & Harley was impressively fast, and the team made sure to leave enough of the essentials in my single-bathroom flat so it was still habitable for the duration. Serxho’s construction and installation work was excellent and quick, including coming round again at short notice to fix a slightly faulty valve we discovered. (A manufacturing issue, we concluded.) The plastering, tiling and flooring work was also swift and high quality – thank you to that part of the team too. And also not forgetting Alice and Joanne in the office for their support as well, I really appreciate your clear and friendly messages and instructions. All told, I definitely recommend Rob and the Platinum Plumbers team: great service, quality work, friendly people and an excellent new bathroom. Thanks again, all!
Customer in Greater London Posted on 07/11/2023 , work completed 07/11/2023
Really efficient and timely work
Customer Service
Quality
Value
They arrived when they said they would, got straight to work and completed the service in good time. I also appreciated the advice regarding future developments in heating! Also helpful was the phone call, in advance of the visit, to switch the boiler off, allowing it to cool down to a safe temperature thus saving them time.
Customer in Greater London Posted on 01/11/2023 , work completed 01/11/2023
Great service
Customer Service
Quality
Value
I had a small slow leak under my kitchen sink. A neighbour recommended Platinum to me. They came the same day I called. Very efficient, Tidy work and friendly service. Competitive price.
Suzanne in Greater London Posted on 19/04/2023 , work completed 19/04/2023
Excellent service
Customer Service
Quality
Value
Excellent service. I was kept up-to-date on arrival time. Sam was friendly and clearly explained what the problem was and what he was going to do. I would recommend them and use them again.
Jason in Greater London Posted on 23/02/2023 , work completed 22/02/2023
Couldn't recommend more
Customer Service
Quality
Value
What a wonderful service. Everyone was very professional, yet also very friendly. As far as doing the job (fitting a new boiler and changing pipes), Sam and Alfie worked tirelessly on long days and even Boss Rob doing the final checks spent longer than booked to ensure everything was perfect! I would highly recommend them!
Kevin in Greater London Posted on 07/02/2023 , work completed 03/02/2023
High stand
Customer Service
Quality
Value
Communication with Rob of Platinum Plumbers was efficient, and I was advised of costs in advance. Sam, Rob's colleague arrived on schedule, was friendly, polite and completed the repairs to the leaking pipe efficiently. He explained what he was doing, happily went out to get another part needed and tidied up once he had finished. He is a lovely young man and a credit to the company :)
Customer in Greater London Posted on 07/10/2022 , work completed 07/10/2022
Solid, professional job with good communication about what was happening when
Customer Service
Quality
Value
Really great job by Rob and the team, with friendly and professional service throughout. This started from the intro chat about what I needed with them giving me different choices depending on cost and a detailed spec on the invoice as to the components of the works. Good clear communication throughout - when they encountered any problems they let me know, gave me options for how to proceed. Job was finished to a good standard and they made a real effort clear up any dust etc. afterwards. Would not hesitate to use them again.
Dan in Greater London Posted on 11/08/2022 , work completed 09/08/2022
Good customer service and project management
Customer Service
Quality
Value
I had a leak in my shower and contacted a lot of different plumbers. Only 2 or 3 of them noticed the bigger problem of rotten wooden joists under the shower. I went with Platinum Plumbers as they had good customer service. Rob is very communicative and they have an office you can email/call to keep you up to date on progress. As the job was much bigger than I first anticipated, it was weight off my shoulders to have Rob take over the management of the project. Otherwise I would have had to contact and try to manage separate contractors for the plumbing, carpentry, tiling etc. I am happy with the quality of the work, especially the tiling, and would recommend Platinum Plumbers.
Customer in Greater London Posted on 18/05/2022 , work completed 11/05/2022