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Endorsed by Which? Trusted Traders

Platinum Plumbers

Profile thumb the team
4.9

117 Reviews

Opening Hours
Today - 07:00–19:30
  • Monday 07:00–19:30
  • Tuesday 07:00–19:30
  • Wednesday 07:00–19:30
  • Thursday 07:00–19:30
  • Friday 07:00–19:30
  • Saturday - Closed
  • Sunday - Closed

About

We are a family run business providing high-quality plumbing services for homes and businesses across London and North-West Kent.

We are Gas Safe registered plumbers (reg no. 199604) who have been providing reliable heating, plumbing and bathroom-fitting services for decades. We take great pride in our work, and believe that we offer a service that is unrivalled in our area.

With Platinum Plumbers you will benefit from:

• Free, no obligation, quotations
• No call out charges
• Transparent, fair pricing
• Uniformed, well-mannered staff
• Gas Safe Registered plumbers
• Full public liability insurance
• Family run business, family values
• Exceptional customer service

We offer an end-to-end service from design and installation, to repairs then ongoing maintenance, and our focus is customer satisfaction every time - this is reflected in our feedback in our customer reviews. Our goal is that once you’ve engaged our services, you will be happy to recommend us to your friends and family.

What we do

  • Boiler, central heating and gas engineers

    • Gas safety testing and inspection
    • Radiators and central heating
    • Boiler installation
    • Boiler servicing
    • Boiler repair
  • Bathroom fitters

    • Accessible bathrooms and showers
    • Bathroom design services
    • Bathroom refurbishment
    • Wet rooms
  • Plumbers

    • Unvented cylinder installation and maintenance
    • Emergency plumbing services
  • More Services

    • small building work
    • viessmann trained installers

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
117 reviews
Customer Service
5.0
Quality
4.9
Value
4.9
Sort by
Good customer service and project management
Customer Service
Quality
Value
I had a leak in my shower and contacted a lot of different plumbers. Only 2 or 3 of them noticed the bigger problem of rotten wooden joists under the shower. I went with Platinum Plumbers as they had good customer service. Rob is very communicative and they have an office you can email/call to keep you up to date on progress. As the job was much bigger than I first anticipated, it was weight off my shoulders to have Rob take over the management of the project. Otherwise I would have had to contact and try to manage separate contractors for the plumbing, carpentry, tiling etc. I am happy with the quality of the work, especially the tiling, and would recommend Platinum Plumbers.
Customer in Greater London Posted on 18/05/2022 , work completed 11/05/2022
Great work, professional and friendly service, and rapid response.
Customer Service
Quality
Value
I contacted the National Gas Hotline to investigate a potential gas leak at home and was impressed to receive a visit within two hours during which the engineer conducted a series of tests and confirmed that there was no gas leak or evidence of carbon monoxide. However, the supply was temporarily disconnected as the procedure required a Gas Safe Engineer to subsequently attend the property, check all the gas appliances and reconnect the supply. I called Platinum Plumbers immediately following the callout, left a voicemail message and was called back by Rob within ten minutes. After explaining the situation, and the fact that we now had no gas for hot water, heating, cooking and shower use, Rob very kindly rearranged his schedule for the following day to attend and also immediately gave a very reasonable cost for the job. Rob and his apprentice arrived on time the next day, assessed the situation, and provided a full description of what was required. This involved a full gas leak and carbon monoxide emission test, plus tests to the boiler and gas appliances. This was completed professionally and efficiently, with excellent and friendly communication throughout, after which the all clear was given which was very reassuring and allayed my concerns, and the supply was reconnected. I fully recommend Rob and his team at Platinum Plumbers.
David in Greater London Posted on 11/05/2022 , work completed 04/05/2022
Quality and quick response
Customer Service
Quality
Value
Rob and his team were superb at completing the work (boiler service & safety check) as well as attending to my radiator leak on very short notice. Helpful, friendly and competent.
Customer in Greater London Posted on 20/04/2022 , work completed 14/04/2022
Excellent service
Customer Service
Quality
Value
This was the first time I have used Platinum Plumbers, and cannot rate them highly enough. I contacted them about a repair to my sink and washing machine, they came within 24 hours and rectified the problem. I particularly liked the fact that I was able to send them images of the problem before the visit, so they could arrive knowing what to expect and be able to complete the work at the first visit. Made such a change from the usual 3 week wait to see someone, then several days for a price and even longer to fix it. The whole job was completed from initial phone all to completed job within 24 hours. Rob the engineer was extremely courteous and explained exactly what needed doing throughout. Great price also. Would thoroughly recommend this firm and would not hesitate to use them again in the future when needed.
Customer in Greater London Posted on 01/04/2022 , work completed 01/04/2022
Punctual, friendly and professional annual service.
Customer Service
Quality
Value
Platinum Plumbers installed our boiler, radiators and connecting pipework and have conducted all subsequent servicing. On the morning of this year's annual service, I received a polite reminder call from the office which was much appreciated requesting that I switched off the boiler in preparation for the work to be carried out - I had previously been emailed requesting that I do so if possible. They arrived on time, smartly presented and conducted a full boiler service and pipework flush. They were friendly, courteous and professional, as always. I was kept informed throughout on what was being done and the progress. All areas were tidied and cleaned before leaving. I have always found their work to be of a high standard and I strongly recommend Platinum Plumbers for both new installation and servicing work.
David in Greater London Posted on 08/02/2022 , work completed 01/02/2022
Professional and complete plumbing service
Customer Service
Quality
Value
Platinum Plumbers completely replaced our domestic central heating system with a Viessmann combi and new radiators all round. They then also completely refitted our bathroom which had previously suffered damage to the wooden flooring due to extensive leakage below the shower unit. They were thoroughly professional from start to finish. They supplied detailed quotes at the start of both projects and came in on budget and within time (to a few days). Any extras we requested were clearly defined and costed accordingly. They used external competent tradespeople for specific jobs, including tiling and plastering, and removed all rubbish as they went along. Rob kept us informed from start to finish, and his guys turned up on time, got on with it and were a pleasure to deal with. I would definitely recommend them and use them again.
Customer in Greater London Posted on 24/01/2022 , work completed 16/12/2021
Great customer service and friendly plumber who resolved the problem quickly.
Customer Service
Quality
Value
My friend recommended Platinum Plumbers to me. I called him on Tuesday about a faulty float valve. On Friday morning they arrived at the time they said to expect him. They were super, really friendly and worked diligently to make the repair. I'm delighted with the work and customer service.
Vanessa in Greater London Posted on 22/01/2022 , work completed 21/01/2022
Great Company
Customer Service
Quality
Value
We originally contacted Rob after we were left with an unfinished bathroom by a previous company. Rob and his team were helpful from the beginning and helped us complete the initial bathroom. Over the following year, it seemed all of the previous work by the previous company was done terribly and Rob & team helped fix this along the way, eventually we had to rip the whole bathroom out due to no other option. Rob and his team acted quickly, professionally and did a great job. The communication went well and they helped us in a really stressful time Rob and his team were brilliant and we would recommend them.
Matthew in Greater London Posted on 11/08/2021 , work completed 30/06/2021
Lead not Platinum
Customer Service
Quality
Value
The job was unsatisfactory from start to finish. The boiler code was incorrect on quote – lucky I checked. Their supplier delivered wrong boiler – if I had not spotted I think they would have installed it anyway. Despite rain and slippery conditions they removed old boiler flue by standing on first floor window ledge outside rather than using a ladder (dangerous since concrete below). Hence job was not done carefully and resulted in damage to brickwork. The flue stuck out too far because they did not cut it off and had to re-do the following day (at my request). They did not clip the boxed flue properly (I was then charged extra for this to be redone since they needed to cut into boxing and re-plaster). They did not know how to commission boiler since it was a new model. Rather than taking the old boiler away for recycling, per their quote, they left it on the street overnight for scavengers to collect. They failed to remove rubbish from site per quote, preferring to ask to use the block’s bin room. We agreed to this, but our bin room subsequently overflowed as a result. The job was meant to last 2 days, but lasted 3 weeks due to the re-clipping and some unavoidable illness.
Customer in Greater London Posted on 25/07/2021 , work completed 10/06/2021
Lack of response to enquiry
I emailed Platinum Plumbers on 20th May 2021 asking if they were able to carry out a full refit of a small bathroom. I was encouraged by their initial quick reply, and as requested I completed their online form to give them further details. However, since then I have not received any further communication, even though I chased them up with a further email on 28th May. I don't mind if they're not interested in my bathroom refit but as a "Which? Trusted Trader" I would have at least expected the courtesy of a response.
Customer in Greater London Posted on 10/06/2021 (Reviewer did not use service)
The trader replied (on 11/06/2021)
Thank you for taking the time to give us some feedback. Please would you accept our most sincere apology for the oversight of your enquiry. Whilst our team have adapted very well to remote working, your enquiry unfortunately slipped through the net. This is not our usual practice and for this we are very sorry. If you would still like us to look at your request please get in touch again.