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Endorsed by

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Trusted Traders

Platinum Plumbers

Profile thumb the team

5.0

107 Reviews

Opening Hours
Today - 07:00–19:30
  • Monday 07:00–19:30
  • Tuesday 07:00–19:30
  • Wednesday 07:00–19:30
  • Thursday 07:00–19:30
  • Friday 07:00–19:30
  • Saturday - Closed
  • Sunday - Closed

About

We are a family run business providing high-quality plumbing services for homes and businesses across London and North-West Kent.

We are Gas Safe registered plumbers (reg no. 199604) who have been providing reliable heating, plumbing and bathroom-fitting services for decades. We take great pride in our work, and believe that we offer a service that is unrivalled in our area.

With Platinum Plumbers you will benefit from:

• Free, no obligation, quotations
• No call out charges
• Transparent, fair pricing
• Uniformed, well-mannered staff
• Gas Safe Registered plumbers
• Full public liability insurance
• Family run business, family values
• Exceptional customer service

We offer an end-to-end service from design and installation, to repairs then ongoing maintenance, and our focus is customer satisfaction every time - this is reflected in our feedback in our customer reviews. Our goal is that once you’ve engaged our services, you will be happy to recommend us to your friends and family.

What we do

  • Boiler, central heating and gas engineers

    • Gas safety testing and inspection
    • Radiators and central heating
    • Boiler installation
    • Boiler servicing
    • Boiler repair
  • Bathroom fitters

    • Accessible bathrooms and showers
    • Bathroom design services
    • Bathroom refurbishment
    • Wet rooms
  • Plumbers

    • Unvented cylinder installation and maintenance
    • Emergency plumbing services
  • More Services

    • small building work
    • viessmann trained installers

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

5.0
107 reviews
Customer Service
5.0
Quality
5.0
Value
5.0
Sort by
Brilliant job done on the bathroom
Customer Service
Quality
Value
It's been a month using our new bathroom and can say there have been zero issues. It's my favourite room in the house! We've been impressed with the communication, workmanship and rapport of this whole team throughout and would definitely recommend them. The initial quote was higher than others, and overall total came to even higher, however, it was money well spent. We felt confident from the start that they knew what they were doing, and felt they had a good grasp of the style we wanted. They came back with a quote and details of every appliance, it was thorough and could tell they'd already spent some time looking up everything. The team doing the day to day work were excellent. Very tidy, cleaned up after themselves and friendly. Our bathroom turned out to be more damaged than first thought and ended up being a month long job, but luckily they aren't just bathroom experts and managed to fix other aspects of the bathroom themselves, including replacing the rotting joists, waste pipe etc which saved a lot of time. Could not recommend Platinum Plumbers enough.
Customer in Greater London Posted on 05/05/2021 , work completed 31/03/2021
Excellent Job
Customer Service
Quality
Value
Platinum plumbers called at the time specified to service my boiler. They checked all the radiators and left everything working. The plumber and his assistant were wearing masks and were careful of my welfare. They were friendly and helpful and explained what they had done.
Valerie in Greater London Posted on 30/04/2021 , work completed 28/04/2021
New boiler and raid atoms.
Customer Service
Quality
Value
I would highly recommend platinum plumbers and boilers anything you wanted to no answered in a manner that you understood the staff were very polite and helpful and office staff had a new boiler fitted plus five new radiators no problems at any time the fitters were neat and very clean price agreed on no problems I would recommend platinum to anyone that needs any central heating work done. 5 Star company
Chris in Greater London Posted on 16/04/2021 , work completed 25/03/2021
Annual boiler check and certificate
Customer Service
Quality
Value
Second time I have used this company. I felt confident in their work. Very professional: they came on time. No fuss, work completed in good time. I had a quote outlining the work and cost. Right amount of customer focus. Respected my wish to use shoe cover when walking on my carpet, clean I would use them again and recommend them.
Paulanne in Greater London Posted on 04/04/2021 , work completed 26/03/2021
Excellent work, great communication; proper, genuine service from lovely people
Customer Service
Quality
Value
I'd had problems with my shower intermittently leaking for months - had used plumbers through insurance, who came out, tried something, then left without checking; and of course, no follow-ups. I called Platinum due to their Which? reviews, hoping they could do a proper investigation. They sent Brian round, who did just that - finding one problem, but then not stopping until he'd checked everything, which meant he found the REAL issue. He and Sam were great, lovely to talk to, explained what was happening and what they were going to do. Rob was on the phone whenever needed, to explain costs, potential overruns etc. I will be getting them back to do other jobs very shortly - which is a recommendation in itself!
Customer in Greater London Posted on 15/03/2021 , work completed 10/03/2021
New Bathroom
Customer Service
Quality
Value
Here's a cautionary tale for those who decide not to choose Platinum Plumbers. Six years ago I had my bathroom modernised at a reasonable price, this included a tiled shower floor, which within 10 months started to leak, this was repaired but I never felt comfortable with it and I decided it was time to get it replaced. I've used Rob and his team a number of times over the last few years so asked him for a quote. He was up front with his assessment advising me what they proposed to do but this was dependent on what they found behind the tiles. Unfortunately as the work progressed we found more and more problems so I decided to have the bathroom completely refurbished. So the morale here is that you get what you pay for! Obviously, Rob had only scheduled a few days for my job and this was going to be bigger than planned, he managed to juggle jobs about and my bathroom was completed within my expectations and to my entire satisfaction. Rob runs a very professional outfit, branded vans, uniforms, decent paperwork. His team are friendly and work very hard and to a good standard, Brian's pipework is particularly impressive! Rob project manages all the jobs and is in consent communication not only with his team having regular audios at the end of each day, but all with the client keeping you informed at all times. Backup and support is on going after completion of the job. Platinum Plumbers are not the cheapest but in my experience are the best!
Graham in Greater London Posted on 05/03/2021 , work completed 30/11/2020
Leaking pipe fixed by Platinum Plumbers.
Customer Service
Quality
Value
On the 24th February at 11.30am I discovered a copper pipe, located externally to the back wall of my property, was leaking. The pipe feeds a garden hose off of the main water supply. The dripping pipe was soaking the brickwork. Left unattended it would saturate the wall and cause internal damage. I called Platinum Plumbers, explained the issue and sent a photograph to assist my enquiry via a link on their website. By 13.20 Platinum were scheduling a site visit. At 13.45 the visit time was confirmed and twenty minutes later two plumbing engineers were on site. They analysed the problem, confirmed the price to solve the problem and executed the solution. They were polite, wore face masks and respected social distancing protocols. Within 20 minutes the work was completed and tested. I paid the bill over the phone upon work completion and carried on with my day. It was an exemplary response, which minimised disruption to me.
Customer in Greater London Posted on 02/03/2021 , work completed 24/02/2021
Excellent work
Customer Service
Quality
Value
Had to use Platinum Plumbers for an emergency callout for my boiler - the condenser pipe had frozen and water was backing up causing leaking internal pipes plus the condenser chamber was leaking and the boiler making strange noises! A team of two came within the hour. They were professional and organised - explaining clearly what the problem was and outlined everything that they were going to do to remedy it. The job was completed within 3 hours. Super pleased with this friendly and helpful team. Really makes a difference to have things explained. Would recommend. Thank you PP!
Customer in Greater London Posted on 27/02/2021 , work completed 12/02/2021
Boiler service
Customer Service
Quality
Value
Arrived on time. Always very polite engineers. Work was carried out without any mess left behind. Really good service
Customer in Greater London Posted on 25/02/2021 , work completed 24/02/2021
Work well done by pleasant people
Customer Service
Quality
Value
They came straight away when I told them about an overflow, it was sorted that day. I asked about another job and was given an estimate, I had the work done the next week. I am very satisfied with the work carried out.
Customer in Greater London Posted on 12/02/2021 , work completed 21/02/2008