Platinum Plumbers

Excellent service. I was kept up-to-date on arrival time. Sam was friendly and clearly explained what the problem was and what he was going to do. I would recommend them and use them again.

What a wonderful service. Everyone was very professional, yet also very friendly. As far as doing the job (fitting a new boiler and changing pipes), Sam and Alfie worked tirelessly on long days and even Boss Rob doing the final checks spent longer than booked to ensure everything was perfect! I would highly recommend them!

Communication with Rob of Platinum Plumbers was efficient, and I was advised of costs in advance. Sam, Rob's colleague arrived on schedule, was friendly, polite and completed the repairs to the leaking pipe efficiently. He explained what he was doing, happily went out to get another part needed and tidied up once he had finished. He is a lovely young man and a credit to the company :)

Really great job by Rob and the team, with friendly and professional service throughout. This started from the intro chat about what I needed with them giving me different choices depending on cost and a detailed spec on the invoice as to the components of the works. Good clear communication throughout - when they encountered any problems they let me know, gave me options for how to proceed. Job was finished to a good standard and they made a real effort clear up any dust etc. afterwards. Would not hesitate to use them again.

I had a leak in my shower and contacted a lot of different plumbers. Only 2 or 3 of them noticed the bigger problem of rotten wooden joists under the shower. I went with Platinum Plumbers as they had good customer service. Rob is very communicative and they have an office you can email/call to keep you up to date on progress. As the job was much bigger than I first anticipated, it was weight off my shoulders to have Rob take over the management of the project. Otherwise I would have had to contact and try to manage separate contractors for the plumbing, carpentry, tiling etc. I am happy with the quality of the work, especially the tiling, and would recommend Platinum Plumbers.

I contacted the National Gas Hotline to investigate a potential gas leak at home and was impressed to receive a visit within two hours during which the engineer conducted a series of tests and confirmed that there was no gas leak or evidence of carbon monoxide. However, the supply was temporarily disconnected as the procedure required a Gas Safe Engineer to subsequently attend the property, check all the gas appliances and reconnect the supply. I called Platinum Plumbers immediately following the callout, left a voicemail message and was called back by Rob within ten minutes. After explaining the situation, and the fact that we now had no gas for hot water, heating, cooking and shower use, Rob very kindly rearranged his schedule for the following day to attend and also immediately gave a very reasonable cost for the job. Rob and his apprentice arrived on time the next day, assessed the situation, and provided a full description of what was required. This involved a full gas leak and carbon monoxide emission test, plus tests to the boiler and gas appliances. This was completed professionally and efficiently, with excellent and friendly communication throughout, after which the all clear was given which was very reassuring and allayed my concerns, and the supply was reconnected. I fully recommend Rob and his team at Platinum Plumbers.

Rob and his team were superb at completing the work (boiler service & safety check) as well as attending to my radiator leak on very short notice. Helpful, friendly and competent.

This was the first time I have used Platinum Plumbers, and cannot rate them highly enough. I contacted them about a repair to my sink and washing machine, they came within 24 hours and rectified the problem. I particularly liked the fact that I was able to send them images of the problem before the visit, so they could arrive knowing what to expect and be able to complete the work at the first visit. Made such a change from the usual 3 week wait to see someone, then several days for a price and even longer to fix it. The whole job was completed from initial phone all to completed job within 24 hours. Rob the engineer was extremely courteous and explained exactly what needed doing throughout. Great price also. Would thoroughly recommend this firm and would not hesitate to use them again in the future when needed.

Platinum Plumbers installed our boiler, radiators and connecting pipework and have conducted all subsequent servicing. On the morning of this year's annual service, I received a polite reminder call from the office which was much appreciated requesting that I switched off the boiler in preparation for the work to be carried out - I had previously been emailed requesting that I do so if possible. They arrived on time, smartly presented and conducted a full boiler service and pipework flush. They were friendly, courteous and professional, as always. I was kept informed throughout on what was being done and the progress. All areas were tidied and cleaned before leaving. I have always found their work to be of a high standard and I strongly recommend Platinum Plumbers for both new installation and servicing work.

Platinum Plumbers completely replaced our domestic central heating system with a Viessmann combi and new radiators all round. They then also completely refitted our bathroom which had previously suffered damage to the wooden flooring due to extensive leakage below the shower unit. They were thoroughly professional from start to finish. They supplied detailed quotes at the start of both projects and came in on budget and within time (to a few days). Any extras we requested were clearly defined and costed accordingly. They used external competent tradespeople for specific jobs, including tiling and plastering, and removed all rubbish as they went along. Rob kept us informed from start to finish, and his guys turned up on time, got on with it and were a pleasure to deal with. I would definitely recommend them and use them again.