Platinum Plumbers

My friend recommended Platinum Plumbers to me. I called him on Tuesday about a faulty float valve. On Friday morning they arrived at the time they said to expect him. They were super, really friendly and worked diligently to make the repair. I'm delighted with the work and customer service.

We originally contacted Rob after we were left with an unfinished bathroom by a previous company. Rob and his team were helpful from the beginning and helped us complete the initial bathroom. Over the following year, it seemed all of the previous work by the previous company was done terribly and Rob & team helped fix this along the way, eventually we had to rip the whole bathroom out due to no other option. Rob and his team acted quickly, professionally and did a great job. The communication went well and they helped us in a really stressful time Rob and his team were brilliant and we would recommend them.

The job was unsatisfactory from start to finish. The boiler code was incorrect on quote – lucky I checked. Their supplier delivered wrong boiler – if I had not spotted I think they would have installed it anyway. Despite rain and slippery conditions they removed old boiler flue by standing on first floor window ledge outside rather than using a ladder (dangerous since concrete below). Hence job was not done carefully and resulted in damage to brickwork. The flue stuck out too far because they did not cut it off and had to re-do the following day (at my request). They did not clip the boxed flue properly (I was then charged extra for this to be redone since they needed to cut into boxing and re-plaster). They did not know how to commission boiler since it was a new model. Rather than taking the old boiler away for recycling, per their quote, they left it on the street overnight for scavengers to collect. They failed to remove rubbish from site per quote, preferring to ask to use the block’s bin room. We agreed to this, but our bin room subsequently overflowed as a result. The job was meant to last 2 days, but lasted 3 weeks due to the re-clipping and some unavoidable illness.

I emailed Platinum Plumbers on 20th May 2021 asking if they were able to carry out a full refit of a small bathroom. I was encouraged by their initial quick reply, and as requested I completed their online form to give them further details. However, since then I have not received any further communication, even though I chased them up with a further email on 28th May. I don't mind if they're not interested in my bathroom refit but as a "Which? Trusted Trader" I would have at least expected the courtesy of a response.

A leek caused by an old connection that had been botched previously. On inspection the solution needed a pan connector as well as the flush cone so budget was increased a little. The work was done quickly and competently. I was pleased with the result.

It's been a month using our new bathroom and can say there have been zero issues. It's my favourite room in the house! We've been impressed with the communication, workmanship and rapport of this whole team throughout and would definitely recommend them. The initial quote was higher than others, and overall total came to even higher, however, it was money well spent. We felt confident from the start that they knew what they were doing, and felt they had a good grasp of the style we wanted. They came back with a quote and details of every appliance, it was thorough and could tell they'd already spent some time looking up everything. The team doing the day to day work were excellent. Very tidy, cleaned up after themselves and friendly. Our bathroom turned out to be more damaged than first thought and ended up being a month long job, but luckily they aren't just bathroom experts and managed to fix other aspects of the bathroom themselves, including replacing the rotting joists, waste pipe etc which saved a lot of time. Could not recommend Platinum Plumbers enough.

Platinum plumbers called at the time specified to service my boiler. They checked all the radiators and left everything working. The plumber and his assistant were wearing masks and were careful of my welfare. They were friendly and helpful and explained what they had done.

I would highly recommend platinum plumbers and boilers anything you wanted to no answered in a manner that you understood the staff were very polite and helpful and office staff had a new boiler fitted plus five new radiators no problems at any time the fitters were neat and very clean price agreed on no problems I would recommend platinum to anyone that needs any central heating work done. 5 Star company

Second time I have used this company. I felt confident in their work. Very professional: they came on time. No fuss, work completed in good time. I had a quote outlining the work and cost. Right amount of customer focus. Respected my wish to use shoe cover when walking on my carpet, clean I would use them again and recommend them.

I'd had problems with my shower intermittently leaking for months - had used plumbers through insurance, who came out, tried something, then left without checking; and of course, no follow-ups. I called Platinum due to their Which? reviews, hoping they could do a proper investigation. They sent Brian round, who did just that - finding one problem, but then not stopping until he'd checked everything, which meant he found the REAL issue. He and Sam were great, lovely to talk to, explained what was happening and what they were going to do. Rob was on the phone whenever needed, to explain costs, potential overruns etc. I will be getting them back to do other jobs very shortly - which is a recommendation in itself!