Platinum Plumbers

Here's a cautionary tale for those who decide not to choose Platinum Plumbers. Six years ago I had my bathroom modernised at a reasonable price, this included a tiled shower floor, which within 10 months started to leak, this was repaired but I never felt comfortable with it and I decided it was time to get it replaced. I've used Rob and his team a number of times over the last few years so asked him for a quote. He was up front with his assessment advising me what they proposed to do but this was dependent on what they found behind the tiles. Unfortunately as the work progressed we found more and more problems so I decided to have the bathroom completely refurbished. So the morale here is that you get what you pay for! Obviously, Rob had only scheduled a few days for my job and this was going to be bigger than planned, he managed to juggle jobs about and my bathroom was completed within my expectations and to my entire satisfaction. Rob runs a very professional outfit, branded vans, uniforms, decent paperwork. His team are friendly and work very hard and to a good standard, Brian's pipework is particularly impressive! Rob project manages all the jobs and is in consent communication not only with his team having regular audios at the end of each day, but all with the client keeping you informed at all times. Backup and support is on going after completion of the job. Platinum Plumbers are not the cheapest but in my experience are the best!

On the 24th February at 11.30am I discovered a copper pipe, located externally to the back wall of my property, was leaking. The pipe feeds a garden hose off of the main water supply. The dripping pipe was soaking the brickwork. Left unattended it would saturate the wall and cause internal damage. I called Platinum Plumbers, explained the issue and sent a photograph to assist my enquiry via a link on their website. By 13.20 Platinum were scheduling a site visit. At 13.45 the visit time was confirmed and twenty minutes later two plumbing engineers were on site. They analysed the problem, confirmed the price to solve the problem and executed the solution. They were polite, wore face masks and respected social distancing protocols. Within 20 minutes the work was completed and tested. I paid the bill over the phone upon work completion and carried on with my day. It was an exemplary response, which minimised disruption to me.

Had to use Platinum Plumbers for an emergency callout for my boiler - the condenser pipe had frozen and water was backing up causing leaking internal pipes plus the condenser chamber was leaking and the boiler making strange noises! A team of two came within the hour. They were professional and organised - explaining clearly what the problem was and outlined everything that they were going to do to remedy it. The job was completed within 3 hours. Super pleased with this friendly and helpful team. Really makes a difference to have things explained. Would recommend. Thank you PP!

Arrived on time. Always very polite engineers. Work was carried out without any mess left behind. Really good service

They came straight away when I told them about an overflow, it was sorted that day. I asked about another job and was given an estimate, I had the work done the next week. I am very satisfied with the work carried out.

Platinum Plumbers have fitted a new tap in my kitchen. They were clear in their estimate and kept good communication throughout, leaving me feeling confident in their ability to carry out the work. I was not disappointed. The work they completed was done to a high standard and the work area left clean and tidy. My new tap is beautiful! Simple advice given, also allowed me to sort a couple of other problems that had been causing considerable anxiety. I will be using this company again and will recommend them to friends and family. This is one very happy lady!

I have used Platinum plumbers many times over the years, most recently to renovate my bathroom. They answered my many questions, explained the pros and cons of certain works and left me with a fantastic quality bathroom. Their workmanship is always fantastic and meets my high standards. They are extremely friendly, have clear and professional customer service and always arrive when they say they will. On the rare occasion anything goes wrong, they fix it immediately with no extra charge. I always recommend them to all my family and friends as they are very trustworthy.

I had to have my cylinder removed so that another firm can come to replace the pump. Platinum Plumbers was reliable would recommend to all my family and friends. whilst they were there they were very friendly I would like to say thank you to Mal /Karl/ Sam and Bryan who came to do the work over two days and also thanks to Rob for having a fantastic team of plumbers

We purchased an older victorian property that hadn't been invested in for about 15 years. The toilet and bathroom were separate and we wanted to bring the toilet into the bathroom. When Rob initially arrived, he has a very open and honest conversation with us and we felt we built up a strong and trustworthy rapport with him. Rob and his team did an excellent job transforming our old bathroom into a modern new shower room and incorporating the toilet. The old toilet room was then replumbed and converted into a utility cupboard, which now holds the washing machine and dryer. Due to the age of the property, we uncovered a few surprises along the way, but Rob was there at every step ensuring we understood any potential issues but also providing excellent suggestions and solutions to reach the desired end product. Rob's team - Bryan and Sam - were also extremely polite and courteous. We would recommend Platinum Plumbers to those who are looking for a trustworthy plumber.

I have used Rob and his team for about 15 years. Always reliable and efficient - same this week with boiler annual service.