Platinum Plumbers

We enlisted the help of Rob and the team at Platinum Plumbers to resolve ongoing issues we had experienced for some time with the fluctuating temperature of the water coming out of our shower unit. Rob was always realistic with us about what the job entailed and they were methodical in diagnosing what was actually causing the problem and clear in explaining what work would be involved in fixing it. Ash and another friendly member of staff came to fit our new shower unit and worked solidly over two days to get things up and running again for us. Every member of staff we encountered at Platinum Plumbers was professional and pleasant to deal with and we wouldn't hesitate to use them again and recommend them to others.

We have used Rob and his team for over 6 years now for various plumbing works. The job last week was completed by Ashley and Sam. It was carried out by Ashley to the highest standard, with respect, courtesy and consideration throughout the whole day. Rob is an excellent leader and his high standard of training of the apprentices who complete the road with him is evident in his latest, Ashley. Rob has been the making of Ashley who we first met in his early years and who has proved himself to be confident, competent and very courteous in his service delivery. Rob has always explained what will be done and why and takes time to listen and answer questions and has always given us the best advice presenting us with all the possible options with prices and long-term value of each one. There are no “hidden” price extras. Not only is he very skilled at his trade, he is a very pleasant, honest and courteous person. Further, their arrival is prompt and Rob keeps us informed of any delays if so, the ETA. On the one rare occasion we had to call Rob about something minor after completion of the work, he sent someone quickly and without question, to remedy. In short, after our long varied experience with many tradesmen during a complete house refurbishment some years back, we would have absolutely no hesitation in recommending Platinum Plumbers to anyone as they are really the best we have encountered. Well done to Rob! Matthew & Esther, Eltham 16/10/2017

Rob and his team did an amazing job of refurbishing my bathroom. All the work was completed to the highest of standards including anything that was subcontracted. I am delighted with the standard of the fittings and the finish of the job. I highly recommend Rob and his team.

I called Platinum Plumbers as my boiler broke down. They responded promptly and fixed an appointment to suit my diary (I was due to go on holiday) as well as theirs. They fixed the fault and provided a full service the same day. I was very pleased with the response and work, and would recommend Rob and his team.

I must say how good it is to come across a company like this, efficient, friendly and punctual. I contacted Rob following a recommendation from a neighbour, he sent 2 of his team Ashley and Jamie within 24 hours, both great lads very polite and attentive, everything was explained so well. First problem sorted within a couple of hours and the bathroom was left completely clean and tidy. I was so pleased I recommended them to another neighbour immediately.

Rob and his team have handled work on my property for 6 years now, both plumbing, gas, and new boiler fitting. Rob always tells me all the information that the job will entail and gives me the options. JBS are efficient in communication and completion. I have always been able to rely on his skills and judgements.

Efficient friendly definitely use them again

I first used Rob over 10 years ago when we had a problem with the boiler. I was impressed by his professional approach. He (and his then apprentice) committed to and arrived at the appointed time, examined the boiler and explained the problem. He showed me the problem. Then he explained my options and the likey costs involved.I also observed him instructing, guiding and inspecting the work done by his apprentice. He was very thorough. The work was exemplary. (And neat!) I've contuined to use Rob and his team with full confidence ever since then. Highly recommend.

Rob, and the rest of his team are unfailingly punctual, tidy and polite. Rob ensures you have the information needed to make a decision on the job you need doing. We have used them regularly over the last few years and have always been happy with the final results. Sue 20/01/2017

We have just moved for the second time. This is our second move ew boiler, only this time it was a complete new system. The team were great, friendly, approachable and tidy! At the end of each day I came home to a clean and tidy working area. Rob was very fair explaining all the (small) risks that could happen when changing over from a conventional to combi boiler, fortunately everything went well. Rob is a perfectionist and sets high standards, the boys all know this and so it is reflected in their work. I will continue to recommend them.

Rob and the team were a pleasure to work with. Provided a quote with multiple options, provided sound and helpful advice (answered questions I hadn't even thought of!), were very flexible and did a fantastic job. So happy with my bathroom - would recommend them to anyone - great company, lovely people.

Platinum Plumbers made extensive alterations to the house, to convert an upstairs bathroom into a shower room with level access for a disabled person. Rob, the owner of the business, carefully discussed, noted and priced each part of the work, so that both of us were clear what to expect. He aimed to work thoroughly, so that there would be no leaks etc even years after his plumbers had left. With one exception he succeeded. (Afterwards I was able to make a tool and remedy the defect myself). Justin, the supervisor, works so well with customers. He usually checked with me to fit the pipes etc just where I wanted them, and was willing to alter their position if in the wrong place. I used Platinum Plumbers again only a few weeks later. They renewed a cold water tank in the loft, with all the pipework. They worked hard and completed all the work successfully in one long day.