Endorsed by Which?

Platinum Plumbers

4.9

126 Reviews

Opening Hours
Today - 07:00–19:30
  • Monday 07:00–19:30
  • Tuesday 07:00–19:30
  • Wednesday 07:00–19:30
  • Thursday 07:00–19:30
  • Friday 07:00–19:30
  • Saturday - Closed
  • Sunday - Closed

About

We are a family run business providing high-quality plumbing services for homes and businesses across London and North-West Kent.

We are Gas Safe registered plumbers (reg no. 199604) who have been providing reliable heating, plumbing and bathroom-fitting services for decades. We take great pride in our work, and believe that we offer a service that is unrivalled in our area.

With Platinum Plumbers you will benefit from:

• Free, no obligation, quotations
• No call out charges
• Transparent, fair pricing
• Uniformed, well-mannered staff
• Gas Safe Registered plumbers
• Full public liability insurance
• Family run business, family values
• Exceptional customer service

We offer an end-to-end service from design and installation, to repairs then ongoing maintenance, and our focus is customer satisfaction every time - this is reflected in our feedback in our customer reviews. Our goal is that once you’ve engaged our services, you will be happy to recommend us to your friends and family.

What we do

  • Boiler, central heating and gas engineers

    • Gas safety testing and inspection
    • Radiators and central heating
    • Boiler installation
    • Boiler servicing
    • Boiler repair
  • Bathroom fitters

    • Accessible bathrooms and showers
    • Bathroom design services
    • Bathroom refurbishment
    • Wet rooms
  • Plumbers

    • Unvented cylinder installation and maintenance
    • Emergency plumbing services
  • More Services

    • small building work
    • viessmann trained installers

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
126 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Annual Service of Combi Boiler
Customer Service
Quality
Value
An efficient and effective annual service was carried out on our Combi Boiler. A welcome reminder was previously provided by the office, and Rob arrived on time and was professional, courteous, friendly, and helpful throughout the visit. Rob is always highly communicative and provided full details of the work to be conducted. The work area was left tidy and clean. I have used Platinum Plumbers for many years and strongly recommend them.
Customer in Greater London Posted on 20/12/2023 , work completed 12/12/2023
Installation of a new Combi Boiler
Customer Service
Quality
Value
The work was to Powerflush the central heating systems and to supply and install a new Valliiant Combi Boiler, also a thermostat. To connect to the electrics and supply a new sludge filter. Also to register the Boiler. The work was done to the agreed schedule and quote. It was carried out to my satisfaction and was checked by the Chief Gas Engineer and Manager Rob, Rob. The Engineer Sam and the Apprentice were polite, friendly and kept me informed of what the work involved. They kept the area clean and tidy.
Customer in Greater London Posted on 08/11/2023 , work completed 02/11/2023
Complete bathroom refurbishment - great all round service
Customer Service
Quality
Value
Huge thanks to Rob and the team for just finishing a complete bathroom refit in my flat: fixtures, fittings, flooring and floorboards, the tiles and the walls themselves. The job covered everything from initial scoping before the quote, a solid bit of design and procurement, all the construction work and tidying up well at the end. Rob clearly knows his stuff, giving a reassuring and knowledgeable set of views and advice on the first visit without bamboozling me with jargon. The quote and design information was comprehensive with some excellent choices of fixtures and fittings. All through the job I can’t fault the service or craftsmanship. The initial tear-down work by Sam & Harley was impressively fast, and the team made sure to leave enough of the essentials in my single-bathroom flat so it was still habitable for the duration. Serxho’s construction and installation work was excellent and quick, including coming round again at short notice to fix a slightly faulty valve we discovered. (A manufacturing issue, we concluded.) The plastering, tiling and flooring work was also swift and high quality – thank you to that part of the team too. And also not forgetting Alice and Joanne in the office for their support as well, I really appreciate your clear and friendly messages and instructions. All told, I definitely recommend Rob and the Platinum Plumbers team: great service, quality work, friendly people and an excellent new bathroom. Thanks again, all!
Customer in Greater London Posted on 07/11/2023 , work completed 07/11/2023
Really efficient and timely work
Customer Service
Quality
Value
They arrived when they said they would, got straight to work and completed the service in good time. I also appreciated the advice regarding future developments in heating! Also helpful was the phone call, in advance of the visit, to switch the boiler off, allowing it to cool down to a safe temperature thus saving them time.
Customer in Greater London Posted on 01/11/2023 , work completed 01/11/2023
Great service
Customer Service
Quality
Value
I had a small slow leak under my kitchen sink. A neighbour recommended Platinum to me. They came the same day I called. Very efficient, Tidy work and friendly service. Competitive price.
Suzanne in Greater London Posted on 19/04/2023 , work completed 19/04/2023
Excellent service
Customer Service
Quality
Value
Excellent service. I was kept up-to-date on arrival time. Sam was friendly and clearly explained what the problem was and what he was going to do. I would recommend them and use them again.
Jason in Greater London Posted on 23/02/2023 , work completed 22/02/2023
Couldn't recommend more
Customer Service
Quality
Value
What a wonderful service. Everyone was very professional, yet also very friendly. As far as doing the job (fitting a new boiler and changing pipes), Sam and Alfie worked tirelessly on long days and even Boss Rob doing the final checks spent longer than booked to ensure everything was perfect! I would highly recommend them!
Kevin in Greater London Posted on 07/02/2023 , work completed 03/02/2023
High stand
Customer Service
Quality
Value
Communication with Rob of Platinum Plumbers was efficient, and I was advised of costs in advance. Sam, Rob's colleague arrived on schedule, was friendly, polite and completed the repairs to the leaking pipe efficiently. He explained what he was doing, happily went out to get another part needed and tidied up once he had finished. He is a lovely young man and a credit to the company :)
Customer in Greater London Posted on 07/10/2022 , work completed 07/10/2022
Solid, professional job with good communication about what was happening when
Customer Service
Quality
Value
Really great job by Rob and the team, with friendly and professional service throughout. This started from the intro chat about what I needed with them giving me different choices depending on cost and a detailed spec on the invoice as to the components of the works. Good clear communication throughout - when they encountered any problems they let me know, gave me options for how to proceed. Job was finished to a good standard and they made a real effort clear up any dust etc. afterwards. Would not hesitate to use them again.
Dan in Greater London Posted on 11/08/2022 , work completed 09/08/2022
Good customer service and project management
Customer Service
Quality
Value
I had a leak in my shower and contacted a lot of different plumbers. Only 2 or 3 of them noticed the bigger problem of rotten wooden joists under the shower. I went with Platinum Plumbers as they had good customer service. Rob is very communicative and they have an office you can email/call to keep you up to date on progress. As the job was much bigger than I first anticipated, it was weight off my shoulders to have Rob take over the management of the project. Otherwise I would have had to contact and try to manage separate contractors for the plumbing, carpentry, tiling etc. I am happy with the quality of the work, especially the tiling, and would recommend Platinum Plumbers.
Customer in Greater London Posted on 18/05/2022 , work completed 11/05/2022
Great work, professional and friendly service, and rapid response.
Customer Service
Quality
Value
I contacted the National Gas Hotline to investigate a potential gas leak at home and was impressed to receive a visit within two hours during which the engineer conducted a series of tests and confirmed that there was no gas leak or evidence of carbon monoxide. However, the supply was temporarily disconnected as the procedure required a Gas Safe Engineer to subsequently attend the property, check all the gas appliances and reconnect the supply. I called Platinum Plumbers immediately following the callout, left a voicemail message and was called back by Rob within ten minutes. After explaining the situation, and the fact that we now had no gas for hot water, heating, cooking and shower use, Rob very kindly rearranged his schedule for the following day to attend and also immediately gave a very reasonable cost for the job. Rob and his apprentice arrived on time the next day, assessed the situation, and provided a full description of what was required. This involved a full gas leak and carbon monoxide emission test, plus tests to the boiler and gas appliances. This was completed professionally and efficiently, with excellent and friendly communication throughout, after which the all clear was given which was very reassuring and allayed my concerns, and the supply was reconnected. I fully recommend Rob and his team at Platinum Plumbers.
David in Greater London Posted on 11/05/2022 , work completed 04/05/2022
Quality and quick response
Customer Service
Quality
Value
Rob and his team were superb at completing the work (boiler service & safety check) as well as attending to my radiator leak on very short notice. Helpful, friendly and competent.
Customer in Greater London Posted on 20/04/2022 , work completed 14/04/2022
Excellent service
Customer Service
Quality
Value
This was the first time I have used Platinum Plumbers, and cannot rate them highly enough. I contacted them about a repair to my sink and washing machine, they came within 24 hours and rectified the problem. I particularly liked the fact that I was able to send them images of the problem before the visit, so they could arrive knowing what to expect and be able to complete the work at the first visit. Made such a change from the usual 3 week wait to see someone, then several days for a price and even longer to fix it. The whole job was completed from initial phone all to completed job within 24 hours. Rob the engineer was extremely courteous and explained exactly what needed doing throughout. Great price also. Would thoroughly recommend this firm and would not hesitate to use them again in the future when needed.
Customer in Greater London Posted on 01/04/2022 , work completed 01/04/2022
Punctual, friendly and professional annual service.
Customer Service
Quality
Value
Platinum Plumbers installed our boiler, radiators and connecting pipework and have conducted all subsequent servicing. On the morning of this year's annual service, I received a polite reminder call from the office which was much appreciated requesting that I switched off the boiler in preparation for the work to be carried out - I had previously been emailed requesting that I do so if possible. They arrived on time, smartly presented and conducted a full boiler service and pipework flush. They were friendly, courteous and professional, as always. I was kept informed throughout on what was being done and the progress. All areas were tidied and cleaned before leaving. I have always found their work to be of a high standard and I strongly recommend Platinum Plumbers for both new installation and servicing work.
David in Greater London Posted on 08/02/2022 , work completed 01/02/2022
Professional and complete plumbing service
Customer Service
Quality
Value
Platinum Plumbers completely replaced our domestic central heating system with a Viessmann combi and new radiators all round. They then also completely refitted our bathroom which had previously suffered damage to the wooden flooring due to extensive leakage below the shower unit. They were thoroughly professional from start to finish. They supplied detailed quotes at the start of both projects and came in on budget and within time (to a few days). Any extras we requested were clearly defined and costed accordingly. They used external competent tradespeople for specific jobs, including tiling and plastering, and removed all rubbish as they went along. Rob kept us informed from start to finish, and his guys turned up on time, got on with it and were a pleasure to deal with. I would definitely recommend them and use them again.
Customer in Greater London Posted on 24/01/2022 , work completed 16/12/2021
Great customer service and friendly plumber who resolved the problem quickly.
Customer Service
Quality
Value
My friend recommended Platinum Plumbers to me. I called him on Tuesday about a faulty float valve. On Friday morning they arrived at the time they said to expect him. They were super, really friendly and worked diligently to make the repair. I'm delighted with the work and customer service.
Vanessa in Greater London Posted on 22/01/2022 , work completed 21/01/2022
Great Company
Customer Service
Quality
Value
We originally contacted Rob after we were left with an unfinished bathroom by a previous company. Rob and his team were helpful from the beginning and helped us complete the initial bathroom. Over the following year, it seemed all of the previous work by the previous company was done terribly and Rob & team helped fix this along the way, eventually we had to rip the whole bathroom out due to no other option. Rob and his team acted quickly, professionally and did a great job. The communication went well and they helped us in a really stressful time Rob and his team were brilliant and we would recommend them.
Matthew in Greater London Posted on 11/08/2021 , work completed 30/06/2021
Lead not Platinum
Customer Service
Quality
Value
The job was unsatisfactory from start to finish. The boiler code was incorrect on quote – lucky I checked. Their supplier delivered wrong boiler – if I had not spotted I think they would have installed it anyway. Despite rain and slippery conditions they removed old boiler flue by standing on first floor window ledge outside rather than using a ladder (dangerous since concrete below). Hence job was not done carefully and resulted in damage to brickwork. The flue stuck out too far because they did not cut it off and had to re-do the following day (at my request). They did not clip the boxed flue properly (I was then charged extra for this to be redone since they needed to cut into boxing and re-plaster). They did not know how to commission boiler since it was a new model. Rather than taking the old boiler away for recycling, per their quote, they left it on the street overnight for scavengers to collect. They failed to remove rubbish from site per quote, preferring to ask to use the block’s bin room. We agreed to this, but our bin room subsequently overflowed as a result. The job was meant to last 2 days, but lasted 3 weeks due to the re-clipping and some unavoidable illness.
Customer in Greater London Posted on 25/07/2021 , work completed 10/06/2021
Lack of response to enquiry
I emailed Platinum Plumbers on 20th May 2021 asking if they were able to carry out a full refit of a small bathroom. I was encouraged by their initial quick reply, and as requested I completed their online form to give them further details. However, since then I have not received any further communication, even though I chased them up with a further email on 28th May. I don't mind if they're not interested in my bathroom refit but as a "Which? Trusted Trader" I would have at least expected the courtesy of a response.
Customer in Greater London Posted on 10/06/2021 (Reviewer did not use service)
The trader replied (on 11/06/2021)
Thank you for taking the time to give us some feedback. Please would you accept our most sincere apology for the oversight of your enquiry. Whilst our team have adapted very well to remote working, your enquiry unfortunately slipped through the net. This is not our usual practice and for this we are very sorry. If you would still like us to look at your request please get in touch again.
leek from cistern repaired
Customer Service
Quality
Value
A leek caused by an old connection that had been botched previously. On inspection the solution needed a pan connector as well as the flush cone so budget was increased a little. The work was done quickly and competently. I was pleased with the result.
David in Greater London Posted on 27/05/2021 , work completed 21/05/2021
Brilliant job done on the bathroom
Customer Service
Quality
Value
It's been a month using our new bathroom and can say there have been zero issues. It's my favourite room in the house! We've been impressed with the communication, workmanship and rapport of this whole team throughout and would definitely recommend them. The initial quote was higher than others, and overall total came to even higher, however, it was money well spent. We felt confident from the start that they knew what they were doing, and felt they had a good grasp of the style we wanted. They came back with a quote and details of every appliance, it was thorough and could tell they'd already spent some time looking up everything. The team doing the day to day work were excellent. Very tidy, cleaned up after themselves and friendly. Our bathroom turned out to be more damaged than first thought and ended up being a month long job, but luckily they aren't just bathroom experts and managed to fix other aspects of the bathroom themselves, including replacing the rotting joists, waste pipe etc which saved a lot of time. Could not recommend Platinum Plumbers enough.
Customer in Greater London Posted on 05/05/2021 , work completed 31/03/2021
Excellent Job
Customer Service
Quality
Value
Platinum plumbers called at the time specified to service my boiler. They checked all the radiators and left everything working. The plumber and his assistant were wearing masks and were careful of my welfare. They were friendly and helpful and explained what they had done.
Valerie in Greater London Posted on 30/04/2021 , work completed 28/04/2021
New boiler and raid atoms.
Customer Service
Quality
Value
I would highly recommend platinum plumbers and boilers anything you wanted to no answered in a manner that you understood the staff were very polite and helpful and office staff had a new boiler fitted plus five new radiators no problems at any time the fitters were neat and very clean price agreed on no problems I would recommend platinum to anyone that needs any central heating work done. 5 Star company
Chris in Greater London Posted on 16/04/2021 , work completed 25/03/2021
Annual boiler check and certificate
Customer Service
Quality
Value
Second time I have used this company. I felt confident in their work. Very professional: they came on time. No fuss, work completed in good time. I had a quote outlining the work and cost. Right amount of customer focus. Respected my wish to use shoe cover when walking on my carpet, clean I would use them again and recommend them.
Paulanne in Greater London Posted on 04/04/2021 , work completed 26/03/2021
Excellent work, great communication; proper, genuine service from lovely people
Customer Service
Quality
Value
I'd had problems with my shower intermittently leaking for months - had used plumbers through insurance, who came out, tried something, then left without checking; and of course, no follow-ups. I called Platinum due to their Which? reviews, hoping they could do a proper investigation. They sent Brian round, who did just that - finding one problem, but then not stopping until he'd checked everything, which meant he found the REAL issue. He and Sam were great, lovely to talk to, explained what was happening and what they were going to do. Rob was on the phone whenever needed, to explain costs, potential overruns etc. I will be getting them back to do other jobs very shortly - which is a recommendation in itself!
Customer in Greater London Posted on 15/03/2021 , work completed 10/03/2021
New Bathroom
Customer Service
Quality
Value
Here's a cautionary tale for those who decide not to choose Platinum Plumbers. Six years ago I had my bathroom modernised at a reasonable price, this included a tiled shower floor, which within 10 months started to leak, this was repaired but I never felt comfortable with it and I decided it was time to get it replaced. I've used Rob and his team a number of times over the last few years so asked him for a quote. He was up front with his assessment advising me what they proposed to do but this was dependent on what they found behind the tiles. Unfortunately as the work progressed we found more and more problems so I decided to have the bathroom completely refurbished. So the morale here is that you get what you pay for! Obviously, Rob had only scheduled a few days for my job and this was going to be bigger than planned, he managed to juggle jobs about and my bathroom was completed within my expectations and to my entire satisfaction. Rob runs a very professional outfit, branded vans, uniforms, decent paperwork. His team are friendly and work very hard and to a good standard, Brian's pipework is particularly impressive! Rob project manages all the jobs and is in consent communication not only with his team having regular audios at the end of each day, but all with the client keeping you informed at all times. Backup and support is on going after completion of the job. Platinum Plumbers are not the cheapest but in my experience are the best!
Graham in Greater London Posted on 05/03/2021 , work completed 30/11/2020
Leaking pipe fixed by Platinum Plumbers.
Customer Service
Quality
Value
On the 24th February at 11.30am I discovered a copper pipe, located externally to the back wall of my property, was leaking. The pipe feeds a garden hose off of the main water supply. The dripping pipe was soaking the brickwork. Left unattended it would saturate the wall and cause internal damage. I called Platinum Plumbers, explained the issue and sent a photograph to assist my enquiry via a link on their website. By 13.20 Platinum were scheduling a site visit. At 13.45 the visit time was confirmed and twenty minutes later two plumbing engineers were on site. They analysed the problem, confirmed the price to solve the problem and executed the solution. They were polite, wore face masks and respected social distancing protocols. Within 20 minutes the work was completed and tested. I paid the bill over the phone upon work completion and carried on with my day. It was an exemplary response, which minimised disruption to me.
Customer in Greater London Posted on 02/03/2021 , work completed 24/02/2021
Excellent work
Customer Service
Quality
Value
Had to use Platinum Plumbers for an emergency callout for my boiler - the condenser pipe had frozen and water was backing up causing leaking internal pipes plus the condenser chamber was leaking and the boiler making strange noises! A team of two came within the hour. They were professional and organised - explaining clearly what the problem was and outlined everything that they were going to do to remedy it. The job was completed within 3 hours. Super pleased with this friendly and helpful team. Really makes a difference to have things explained. Would recommend. Thank you PP!
Customer in Greater London Posted on 27/02/2021 , work completed 12/02/2021
Boiler service
Customer Service
Quality
Value
Arrived on time. Always very polite engineers. Work was carried out without any mess left behind. Really good service
Customer in Greater London Posted on 25/02/2021 , work completed 24/02/2021
Work well done by pleasant people
Customer Service
Quality
Value
They came straight away when I told them about an overflow, it was sorted that day. I asked about another job and was given an estimate, I had the work done the next week. I am very satisfied with the work carried out.
Customer in Greater London Posted on 12/02/2021 , work completed 21/02/2008
Great job done.
Customer Service
Quality
Value
Platinum Plumbers have fitted a new tap in my kitchen. They were clear in their estimate and kept good communication throughout, leaving me feeling confident in their ability to carry out the work. I was not disappointed. The work they completed was done to a high standard and the work area left clean and tidy. My new tap is beautiful! Simple advice given, also allowed me to sort a couple of other problems that had been causing considerable anxiety. I will be using this company again and will recommend them to friends and family. This is one very happy lady!
Rachel in Greater London Posted on 05/02/2021 , work completed 04/02/2021
Bathroom Renovation
Customer Service
Quality
Value
I have used Platinum plumbers many times over the years, most recently to renovate my bathroom. They answered my many questions, explained the pros and cons of certain works and left me with a fantastic quality bathroom. Their workmanship is always fantastic and meets my high standards. They are extremely friendly, have clear and professional customer service and always arrive when they say they will. On the rare occasion anything goes wrong, they fix it immediately with no extra charge. I always recommend them to all my family and friends as they are very trustworthy.
Customer in Greater London Posted on 03/02/2021 , work completed 26/01/2021
Remove Cylinder And Put Back Cylinder
Customer Service
Quality
Value
I had to have my cylinder removed so that another firm can come to replace the pump. Platinum Plumbers was reliable would recommend to all my family and friends. whilst they were there they were very friendly I would like to say thank you to Mal /Karl/ Sam and Bryan who came to do the work over two days and also thanks to Rob for having a fantastic team of plumbers
Customer in Greater London Posted on 27/11/2020 , work completed 22/10/2020
Excellent service and advice to transform the bathroom
Customer Service
Quality
Value
We purchased an older victorian property that hadn't been invested in for about 15 years. The toilet and bathroom were separate and we wanted to bring the toilet into the bathroom. When Rob initially arrived, he has a very open and honest conversation with us and we felt we built up a strong and trustworthy rapport with him. Rob and his team did an excellent job transforming our old bathroom into a modern new shower room and incorporating the toilet. The old toilet room was then replumbed and converted into a utility cupboard, which now holds the washing machine and dryer. Due to the age of the property, we uncovered a few surprises along the way, but Rob was there at every step ensuring we understood any potential issues but also providing excellent suggestions and solutions to reach the desired end product. Rob's team - Bryan and Sam - were also extremely polite and courteous. We would recommend Platinum Plumbers to those who are looking for a trustworthy plumber.
Customer in Greater London Posted on 18/10/2020 , work completed 16/08/2020
Usual efficiency
Customer Service
Quality
Value
I have used Rob and his team for about 15 years. Always reliable and efficient - same this week with boiler annual service.
Customer in Greater London Posted on 01/10/2020 , work completed 29/09/2020
An Incredible Transformation - by an incredible team
Customer Service
Quality
Value
When we decided to upgrade our bathroom and boiler, we spent a lot of time looking for the perfect team. This was, by far, the largest undertaking we'd ever considered for our home, so we wanted to be thorough and work with someone we trusted. When Rob arrived to survey the house for the quote, we found someone both thorough and trustworthy. We were very impressed with the detail, care and openness he brought to proceedings during our first meeting and that didn't let up during the entire job. Everything was explained with clarity, and if things were complex for us to understand, Rob's drawn diagrams made things easy. The job evolved - as we expected work on such an old house to do - but every single complication the team encountered was solved with enthusiasm and hard work. The team - Bryan, Sam and Karl - are a credit to Platinum Plumbers. Always on time, always smiling, always gracious - we had a good time. And the finished product is outstanding, and exceeded our expectations. I have no reservations in recommending Rob and his team. They've made magic happen. Thank you, Rob.
Customer in Greater London Posted on 30/09/2020 , work completed 19/09/2020
Excellent quick work
Customer Service
Quality
Value
I had a problem with my kitchen gully/drain. When Rob rang me I explained the problem and I was able to message a short video to him. He saw the solution and arranged for Carl to visit as soon as possible which was less than two hours. He fixed the problem in under 2 hours which involved a rerouted pipe and cementing the wall. The quote given was kept. Carl was very helpful and explained everything.
Customer in Greater London Posted on 02/08/2020 , work completed 30/07/2020
Friendly
Customer Service
Quality
Value
Friendly, efficient. Respond quickly to phone call
Pauline, London Posted on 31/03/2020 , work completed 31/03/2020
Excellent plumbers
Customer Service
Quality
Value
I had a spoon drop into my waste disposal unit and get thoroughly jammed. The unit had been installed a short while back by Platinum Plumbers. The men arrived on time and did the work so that we are able to use our waste disposer again. They cleaned up after themselves so you would hardly know they had been in the kitchen. We've used numbers of plumbers over the years and this firm is easily the best of them
Customer in Greater London Posted on 13/03/2020 , work completed 10/03/2020
Platinum Plumbers
Customer Service
Quality
Value
I had a gas boiler fitted yesterday and I was impressed with the slick proficiency and professionalism in which they carried out the work. They were polite and courteous. Kept me well informed and they did as they said they would do, they were timely, no fuss, trustworthy, clean. Great customer care. Worth every penny. I would certainly recommend them
Customer in Greater London Posted on 14/02/2020 , work completed 13/02/2020
Superb, efficient service - way over and above...
Customer Service
Quality
Value
Following a phone call which detailed the scale of charges and the likely process of identifying and remedying the water leak, a member of the team arrived at the allotted time. I, however, had my phone switched off and missed the doorbell and the messages. Once I realised what had happened, I phoned Rob back and he had already arranged for someone else to come out. He duly arrived, identified the problem and contacted the office to see if he could go and get the required parts to finish the job there and then. This was granted. On his return, he completed the job, despite having cut his hand open when going to Wickes for the parts. No amount of persuasion that he deal with his hand rather than the stopcock had any effect. This was way above and beyond what anyone might reasonably expect.
Customer in Greater London Posted on 12/02/2020 , work completed 11/02/2020
Great response time and good service
Customer Service
Quality
Value
Neil serviced our boiler without a problem. Particularly impressed because I needed it done quickly and they squeezed me in at 8 am the next day. They are now quoting for further pipe work replacement. Good value - will certainly use again.
Rob Thomas Posted on 16/01/2020 , work completed 14/01/2020
Excellent Service
Customer Service
Quality
Value
I telephoned Platinum Plumbers late yesterday afternoon as my Mother's boiler was making a strange smell. Unfortunately unable to get to me the same day the Plumber arrived promptly at 8 am this morning, quickly diagnosed the fault, replaced the part and carried out a full test of the system. I cant fault the service that Platinum Plumbers has provided. Responsive service and excellent value for money.
Customer in Kent Posted on 17/12/2019 , work completed 17/12/2019
Professional
Customer Service
Quality
Value
Good communication. Super professional and very friendly service. Would recommend.
Fran, London Posted on 17/12/2019 , work completed 17/12/2019
Above and Beyond
Customer Service
Quality
Value
Went above and beyond to fix pipes. Great service.
James, London Posted on 17/12/2019 , work completed 17/12/2019
Great professional company.
Customer Service
Quality
Value
2nd time in recent weeks I have used Platinum Plumbers & I am thoroughly impressed with their service from start to finish. Good to find a company I can trust & recommend with confidence.
Amy, Kent Posted on 13/12/2019 , work completed 13/12/2019
Quick from first enquiry to job being done
Customer Service
Quality
Value
We had the Platinum plumbers guys come in to diagnose a few faults with our existing Combi boiler so they came in a few days later to replace it with a new one. Amazingly, the job was all done in two days and we are now able to have lovely showers with a continuous flow of hot water. There was a lot of extra work involved in our job (because the new boiler didn't fit so well into the space where the old boiler was) but we were not charged any extra for this, which we were extremely grateful for. They were absolutely delightful gentlemen to have around in the house for those 2 days and bent over backwards to make the job as finished as possible before they left. Unfortunately, they weren't able to put everything back exactly because the new boiler was bigger. We were kept in constant contact by the company owner Rob and felt extremely looked after. We can't praise them highly enough for the work on our house and will recommend them to others in a flash.
Customer in Greater London Posted on 01/12/2019 , work completed 28/11/2019
Prompt and professional
Customer Service
Quality
Value
Replaced radiator in hall, very professional. Work all done within budget.
Malcolm, London Posted on 22/11/2019 , work completed 22/11/2019
Great job
Customer Service
Quality
Value
Prompt clean. Always great service.
Nigel, London Posted on 21/11/2019 , work completed 21/11/2019
Professional and courteous job
Customer Service
Quality
Value
Everything up to my best expectation.
Peter, London Posted on 13/11/2019 , work completed 13/11/2019
Great Work
Customer Service
Quality
Value
Efficient work and clean engineer. Great at exploring everything. Very useful. Would recommend.
Tessa, London Posted on 06/11/2019 , work completed 06/11/2019
My review.
Customer Service
Quality
Value
Prompt, polite, clean & pro. Very good.
Jeffrey, London Posted on 04/11/2019 , work completed 04/11/2019
Excellent plumbers
Customer Service
Quality
Value
I had a replacement waste disposal unit fitted today. This was done by Brian and the work was so careful and the fitter was most obliging. The unit was a different make from the one I had replaced and I am very pleased with it.
Customer in Greater London Posted on 31/10/2019 , work completed 31/10/2019
Efficient
Customer Service
Quality
Value
The plumber was very efficient and solved the problem quickly.
Sandra, Kent Posted on 22/10/2019 , work completed 22/10/2019
Very professional and prompt
Customer Service
Quality
Value
Punctual and efficient, a pleasant trader who was professional throughout.
Michael, London Posted on 21/10/2019 , work completed 21/10/2019
Replacement kitchen tap and new toilet
Customer Service
Quality
Value
Platinum Plumbers undertook a very careful review of the work we needed doing including advice about the sort of replacements that would be best for us. After accepting the estimate the two plumbers did the work to a very high standard and were very quick and tidy. I will certainly use this firm again for any future plumbing work.
Customer in Greater London Posted on 27/09/2019 , work completed 27/09/2019
New boiler & system.
Customer Service
Quality
Value
New boiler system fitted. Over 2 days work. Platinum plumber were friendly, helpful, very polite, clean working and reassuring. Happily recommend and use again.
Leanne, London Posted on 30/08/2019 , work completed 30/08/2019
Professional, excellent workmanship
Customer Service
Quality
Value
A previously faulty installed shower and shower pump was replaced. The work was completed on the agreed date and within budget. They were exceptionally helpful and explained everything thoroughly. I cannot fault the work they did and it was to an exceptionally high standard. The work crew themselves were very friendly and they'll be my number one choice for future plumbing work.
Kim, London Posted on 22/08/2019 , work completed 22/08/2019
Spot on
Customer Service
Quality
Value
Very professional, explained everything clearly. Turned up on time, kept everything clean, completed job in time, on price and as specified.
Robert, London Posted on 17/06/2019 , work completed 17/06/2019
Great job
Customer Service
Quality
Value
Brilliant. Rob was very professional. He explained everything he was going to do and why. Answered my many questions. Very polite and friendly.
Which? Trusted Traders Consumer Posted on 03/06/2019 , work completed 03/06/2019
Installation of incoming main supply
Customer Service
Quality
Value
A major leak in the incoming water main was eventually found by a specialist firm. Rob and his team then came in to run the new main from the meter in the street to the stopcock which is at the back of the house. A complicated job requiring moling of the pipe under the pathway and then a difficult route through the house to the site of the original stopcock. A great job by the lads, done on time and to budget, and nicely cleaned up afterwards. Very professional.
Customer in Greater London Posted on 10/05/2019 , work completed 08/05/2019
Professional and friendly
Customer Service
Quality
Value
Hardip and Sam arrived on time and knew exactly what to be getting on with - replacement of 2 valves and installation of a shock absorber. They kept me up to date with developments when an unexpected piece was required and completed the job within a reasonable time and cleaned up too. Very friendly guys who also offered advice on other questions I had - fantastic service.
Customer in Greater London Posted on 10/04/2019 , work completed 19/03/2019
Prompt, efficient and thorough service
Customer Service
Quality
Value
Needed a survey done for a possible leak. Very helpful when booking and Bob turned up at the allotted time and phone beforehand to say he was on the way. Very thorough investigation and professional approach. Very happy with the job and would recommend the company.
Customer in Greater London Posted on 28/03/2019 , work completed 28/03/2019
Quick response to my boiler fault
Customer Service
Quality
Value
I’ve been using Platinum Plumbers for several years now. Rob and his team respond quickly, they’re unfailingly polite, helpful and informative, and give clear advice and information on he likely costs and pros and cons of work options. Joanne (Mrs Rob) who manages their office is also always helpful. Their engineer Hardip diagnosed the problem with my hot water on Friday and it was fully sorted, with a new part, by first thing today Wednesday - it could have been sooner but that was the time that best suited me. They’re good value for money in my opinion because they give clear information and estimates. I thoroughly recommend them.
Customer in Greater London Posted on 27/03/2019 , work completed 27/03/2019
Professional job
Customer Service
Quality
Value
Jack and the team were very professional and explained everything during the day, including additional work that became evident. I would highly recommend.
Which? Trusted Traders Consumer Posted on 18/02/2019 , work completed 18/02/2019
Good job
Customer Service
Quality
Value
Toilet was broken and sealant damaged. Jack and Sam came in and fixed it with replacement parts and new sealant.
Michael, London Posted on 11/02/2019 , work completed 11/02/2019
Excellent
Customer Service
Quality
Value
Friendly, efficient & informative.
Robert, London Posted on 05/02/2019 , work completed 05/02/2019
Great job!
Customer Service
Quality
Value
Rob and the team (Jack and Alfie) worked well - polite and courteous. Work completed to a high standard and knowledgeable diagnostics thanks!
Jonathan, Kent Posted on 01/02/2019 , work completed 01/02/2019
Excellent!
Customer Service
Quality
Value
Amazing team, professional work, extremely knowledgeable, very patient and excellent result!
Xi, London Posted on 01/02/2019 , work completed 01/02/2019
Excellent guys!
Customer Service
Quality
Value
Punctual, honest and excellent at their jobs. Highly recommend.
Paul, London Posted on 29/01/2019 , work completed 29/01/2019
Professional and reliable service
Customer Service
Quality
Value
100% super amazing. Alfie and Hardip were so professional but friendly! Couldn't be happier with the service!
Kevin, London Posted on 29/01/2019 , work completed 29/01/2019
Brilliant, polite and professional
Customer Service
Quality
Value
Platinum Plumbers under the leadership of Rob Aitken is one of the best in terms of promptness, professionalism, best and honest advice and skilled workmanship. They are very respectful of the customer and property and very friendly and polite. I cannot commend Rob Aitken and his team highly enough.
Esther, London Posted on 28/01/2019 , work completed 28/01/2019
Worked to high standard
Customer Service
Quality
Value
Had a back door installed, plus thermostat shower, new hand basin and comfort toilet. Room fully retiled and additional work done to replace used pipes (property built in 1932) and now Stack over a period of a month or so. Work done to usual high standard, have used this company before to install a central heating system years ago plus servicing of our boiler on annual basis plus our odd jobs.
Walter, London Posted on 25/01/2019 , work completed 25/01/2019
New pump
Customer Service
Quality
Value
New pump installed fast, efficient service.
Scott, Kent Posted on 25/01/2019 , work completed 25/01/2019
Excellent job.
Customer Service
Quality
Value
Quick, prompt and professional assistance!
Monika, London Posted on 25/01/2019 , work completed 25/01/2019
Amazing work carried out
Customer Service
Quality
Value
Reliable, trustworthy, pleasant.
Alison, London Posted on 17/01/2019 , work completed 17/01/2019
Great boiler diagnostic
Customer Service
Quality
Value
I received great service from these guys - I was able to get an appointment with a few hours notice, and the team who did a diagnostic on my boiler (it was making a funny noise) were great, and fixed small things on the spot (this was included in the price). Definitely going to use them again if I have boiler / plumbing issues.
Customer in Greater London Posted on 14/01/2019 , work completed 11/01/2019
Plumbing work
Customer Service
Quality
Value
Hardip was very friendly and helpful, always courteous and explained exactly what he was doing . The work was carried out to an excellent standard and nothing was too much trouble. We would highly recommend him to future customers and wouldn't hesitate to contact Platinum Plumbers again. PS. Hardip - hopefully I have spelt your name correctly!
Customer in Greater London Posted on 06/12/2018 , work completed 04/12/2018
New boiler fitted
Customer Service
Quality
Value
Rob and his team fitted a new boiler for me. I would like to say thank you to Rob and his great team . The job was excellent and work was carried out professionally and well. All rubbish was cleared away and I am very happy with the work. Also had to have a flat roof re-felted, Rob arranged this and again great job was done. I would recommend Rob and his team to anyone.
Stephen Evans Posted on 18/08/2018 , work completed 18/08/2018
Helpful and professional.
Customer Service
Quality
Value
When our boiler stopped working, Rob spent a considerable amount of time working on it. He left it running but told us to let him know any time we had any trouble. Sadly it failed again, but Rob gave us a quick estimate for a replacement and a fast date for a new boiler.
Susan, London Posted on 12/04/2018 , work completed 12/04/2018
Helpful and professional.
Customer Service
Quality
Value
When our boiler stopped working, Rob spent a considerable amount of time working on it. He left it running but told us to let him know any time we had any trouble. Sadly it failed again, but Rob gave us a quick estimate for a replacement and a fast date for a new boiler.
Susan, London Posted on 12/04/2018 , work completed 12/04/2018
Great, Friendly and Professional Service
Customer Service
Quality
Value
Rob and the team did a great job fitting a new boiler for us 2 years ago and we recently got our 2 year service. Great service as always. Very pleased.
Laura B Posted on 15/03/2018 , work completed 15/03/2018
Brilliant job, really polite & helpful
Customer Service
Quality
Value
Really impressed, on time, great job, went over & above to sort the problem. Highly recommended.
Andrea, London Posted on 13/02/2018 , work completed 13/02/2018
Really professional
Customer Service
Quality
Value
I was really impressed with the quality of the workmanship and the attention to detail.
Paul, London Posted on 02/02/2018 , work completed 02/02/2018
Great job
Customer Service
Quality
Value
Excellent service provided.
Michele, London Posted on 01/02/2018 , work completed 01/02/2018
Another Good Job Completed
Customer Service
Quality
Value
Rob and the team did a very good job, once again. They are professional, polite, tidy and prompt. I have no hesitation in recommending this firm. I had taps in kitchen replaced, thermostats added to radiators and central heating re-balanced.
Graham, London Posted on 01/02/2018 , work completed 01/02/2018
Boiler service
Customer Service
Quality
Value
Excellent service as always. Always happy to give advice and answer any questions.
pfdan1507 Posted on 30/01/2018 , work completed 30/01/2018
Repair boiler
Customer Service
Quality
Value
Boiler repaired and sludge filter fitted. Quick and courteous service.
Simon, Kent Posted on 29/01/2018 , work completed 29/01/2018
Always Good
Customer Service
Quality
Value
Always good, always reliable.
Liz, London Posted on 25/01/2018 , work completed 25/01/2018
Excellent as Always
Customer Service
Quality
Value
Platinum Plumbers have taken care of us since they installed a completely new central heating system six years ago. They are excellent plumbers and a pleasure to have working here.
Sarah, London Posted on 23/11/2017 , work completed 23/11/2017
My review
Customer Service
Quality
Value
Very efficient service from Rob and all the team.
Nick, London Posted on 17/11/2017 , work completed 17/11/2017
Prompt and professional
Customer Service
Quality
Value
I have used Platinum Plumbers before and I had no hesitation again in contacting them about my shower. My shower was difficult to switch off and they came and fitted a new part. My shower switches off and on better than when it was brand new! This company was informative, tidy and friendly.
Erica, London Posted on 19/10/2017 , work completed 19/10/2017
Replacement of integrated shower valve and diagnosis
Customer Service
Quality
Value
We enlisted the help of Rob and the team at Platinum Plumbers to resolve ongoing issues we had experienced for some time with the fluctuating temperature of the water coming out of our shower unit. Rob was always realistic with us about what the job entailed and they were methodical in diagnosing what was actually causing the problem and clear in explaining what work would be involved in fixing it. Ash and another friendly member of staff came to fit our new shower unit and worked solidly over two days to get things up and running again for us. Every member of staff we encountered at Platinum Plumbers was professional and pleasant to deal with and we wouldn't hesitate to use them again and recommend them to others.
Rhys Sharrem Posted on 15/10/2017 , work completed 15/10/2017
Boiler Service, Radiator Flushing & Chemical Clean, Replacement Sink Taps & Under Sink Leak
Customer Service
Quality
Value
We have used Rob and his team for over 6 years now for various plumbing works. The job last week was completed by Ashley and Sam. It was carried out by Ashley to the highest standard, with respect, courtesy and consideration throughout the whole day. Rob is an excellent leader and his high standard of training of the apprentices who complete the road with him is evident in his latest, Ashley. Rob has been the making of Ashley who we first met in his early years and who has proved himself to be confident, competent and very courteous in his service delivery. Rob has always explained what will be done and why and takes time to listen and answer questions and has always given us the best advice presenting us with all the possible options with prices and long-term value of each one. There are no “hidden” price extras. Not only is he very skilled at his trade, he is a very pleasant, honest and courteous person. Further, their arrival is prompt and Rob keeps us informed of any delays if so, the ETA. On the one rare occasion we had to call Rob about something minor after completion of the work, he sent someone quickly and without question, to remedy. In short, after our long varied experience with many tradesmen during a complete house refurbishment some years back, we would have absolutely no hesitation in recommending Platinum Plumbers to anyone as they are really the best we have encountered. Well done to Rob! Matthew & Esther, Eltham 16/10/2017
Satisfied! Posted on 10/10/2017 , work completed 10/10/2017
New Boiler
Customer Service
Quality
Value
Many thanks to Rob, Ash, Jack and the rest of the team for making a good job of getting all the pipework replaced in our old house and we now have a new boiler up and running. Good people to have around and all clearing up taken care of. Recommended highly. Jan and Lew
Jan and Lew Posted on 02/10/2017 , work completed 02/10/2017
Fantastic Company - Pleasure to deal with
Customer Service
Quality
Value
Professional and friendly service - from initial call to having the work done. Didn't Bamboozle with jargon - explained everything clearly. Couldn't have wished for a better experience - would whole heartedly recommend.
Charlotte, London Posted on 12/09/2017 , work completed 12/09/2017
Excellent job
Customer Service
Quality
Value
Efficient, tidy, polite. Kept us informed of works being carried out.
David, London Posted on 08/09/2017 , work completed 08/09/2017
Bathroom Refurbishment
Customer Service
Quality
Value
Rob and his team did an amazing job of refurbishing my bathroom. All the work was completed to the highest of standards including anything that was subcontracted. I am delighted with the standard of the fittings and the finish of the job. I highly recommend Rob and his team.
Johanna Talbott Posted on 13/08/2017 , work completed 13/08/2017
Excellent service
Customer Service
Quality
Value
I called Platinum Plumbers as my boiler broke down. They responded promptly and fixed an appointment to suit my diary (I was due to go on holiday) as well as theirs. They fixed the fault and provided a full service the same day. I was very pleased with the response and work, and would recommend Rob and his team.
john martin Posted on 13/07/2017 , work completed 13/07/2017
High standard of work
Customer Service
Quality
Value
Workmanship of high standard along with tidiness & time keeping. Consulted at all stages of the work & the budget agreed was kept to. Cannot fault the conduct of all workman employed on the refit.
Lindsey, Kent Posted on 07/07/2017 , work completed 07/07/2017
My review
Customer Service
Quality
Value
We appreciated the way PP were thorough in solving problems & patiently explaining the issues and ways to resolve them. A nightmare job for them, but done extremely well.
Angela, London Posted on 23/06/2017 , work completed 23/06/2017
As always - prompt, professional.
Customer Service
Quality
Value
For several years I have been entirely happy with the service and genuine interest shown by the team at Platinum Plumbers.
Cynthia, London Posted on 06/06/2017 , work completed 06/06/2017
Usual very efficient service
Customer Service
Quality
Value
Have used JBS for many years - reliable, efficient and professional, would recommend without hesitation.
Jack, Kent Posted on 31/05/2017 , work completed 31/05/2017
Very efficient tap replacement
Customer Service
Quality
Value
Prompt and efficient service and left everything very clean and tidy.
Matthew, London Posted on 18/05/2017 , work completed 18/05/2017
Extremely pleased
Customer Service
Quality
Value
I must say how good it is to come across a company like this, efficient, friendly and punctual. I contacted Rob following a recommendation from a neighbour, he sent 2 of his team Ashley and Jamie within 24 hours, both great lads very polite and attentive, everything was explained so well. First problem sorted within a couple of hours and the bathroom was left completely clean and tidy. I was so pleased I recommended them to another neighbour immediately.
Paul R, London Posted on 28/04/2017 , work completed 28/04/2017
Trustworthy, Thorough, and Efficient
Customer Service
Quality
Value
Rob and his team have handled work on my property for 6 years now, both plumbing, gas, and new boiler fitting. Rob always tells me all the information that the job will entail and gives me the options. JBS are efficient in communication and completion. I have always been able to rely on his skills and judgements.
James B Posted on 11/02/2017 , work completed 11/02/2017
Great job
Customer Service
Quality
Value
Efficient friendly definitely use them again
Happy Customer Posted on 07/02/2017 , work completed 07/02/2017
Dependable, honest
Customer Service
Quality
Value
I first used Rob over 10 years ago when we had a problem with the boiler. I was impressed by his professional approach. He (and his then apprentice) committed to and arrived at the appointed time, examined the boiler and explained the problem. He showed me the problem. Then he explained my options and the likey costs involved.I also observed him instructing, guiding and inspecting the work done by his apprentice. He was very thorough. The work was exemplary. (And neat!) I've contuined to use Rob and his team with full confidence ever since then. Highly recommend.
cxtaylor Posted on 27/01/2017 , work completed 27/01/2017
Excellent work
Customer Service
Quality
Value
Rob, and the rest of his team are unfailingly punctual, tidy and polite. Rob ensures you have the information needed to make a decision on the job you need doing. We have used them regularly over the last few years and have always been happy with the final results. Sue 20/01/2017
talbott Posted on 20/01/2017 , work completed 20/01/2017
Second house move and second boiler
Customer Service
Quality
Value
We have just moved for the second time. This is our second move ew boiler, only this time it was a complete new system. The team were great, friendly, approachable and tidy! At the end of each day I came home to a clean and tidy working area. Rob was very fair explaining all the (small) risks that could happen when changing over from a conventional to combi boiler, fortunately everything went well. Rob is a perfectionist and sets high standards, the boys all know this and so it is reflected in their work. I will continue to recommend them.
Alison Posted on 06/01/2017 , work completed 06/01/2017
Quality Work at Sensible Price
Customer Service
Quality
Value
Rob and the team were a pleasure to work with. Provided a quote with multiple options, provided sound and helpful advice (answered questions I hadn't even thought of!), were very flexible and did a fantastic job. So happy with my bathroom - would recommend them to anyone - great company, lovely people.
CatSmile Posted on 03/06/2016 , work completed 03/06/2016
My Review
Customer Service
Quality
Value
Brilliant job!!
T J, London Posted on 04/05/2016 , work completed 04/05/2016
Excellent job all round
Customer Service
Quality
Value
Prompt and efficient service. Rob and Justin give good advice and fair explanation of options. All work carried out satisfactorily and as they have explained. We have used them now for several years and are very happy to recommend to others.
Matthew, London Posted on 03/05/2016 , work completed 03/05/2016
Made shower room for disabled, from old bathroom
Customer Service
Quality
Value
Platinum Plumbers made extensive alterations to the house, to convert an upstairs bathroom into a shower room with level access for a disabled person. Rob, the owner of the business, carefully discussed, noted and priced each part of the work, so that both of us were clear what to expect. He aimed to work thoroughly, so that there would be no leaks etc even years after his plumbers had left. With one exception he succeeded. (Afterwards I was able to make a tool and remedy the defect myself). Justin, the supervisor, works so well with customers. He usually checked with me to fit the pipes etc just where I wanted them, and was willing to alter their position if in the wrong place. I used Platinum Plumbers again only a few weeks later. They renewed a cold water tank in the loft, with all the pipework. They worked hard and completed all the work successfully in one long day.
Nigel Posted on 18/04/2016 , work completed 18/04/2016
My Review
Customer Service
Quality
Value
Very polite, kept us informed of what was happening. Completed the job efficiently and cleared away well. Would recommend.
Michelle, Kent Posted on 08/04/2016 , work completed 08/04/2016
Couldn't be happier
Customer Service
Quality
Value
We couldn't be happier with the work Platinum Plumbers have done, from the start, helping us decide what would work and what wouldn't in our new bathroom, through to the quality of the work, and of the finish. They kept to their quote, and finished on time, and were extremely diligent and hardworking throughout - as well as being friendly and always courteous. Every little detail was looked after. We will be using them again.
Michael Posted on 24/02/2016 , work completed 24/02/2016
Excellent service
Customer Service
Quality
Value
Fabulous service. Highly recommended.
John, London Posted on 11/02/2016 , work completed 11/02/2016
Great Service and Attention to Detail
Customer Service
Quality
Value
Rob, Justin and the rest of the guys are punctual, tidy and polite. Rob ensures that you have as much information as you need to make an informed decision on any job you need doing. I have used this company several times over the last few years, I have always been very happy with the end results and I can highly recommend them to anyone.
Which? Trusted Traders Consumer Posted on 08/02/2016 , work completed 08/02/2016
Recommended
Customer Service
Quality
Value
Rob and Justin have done various jobs for us over the years and we've always been really pleased with their work. We first met them when my landlord used them to fit a new boiler and they did a great job, so when we bought a house 3 years ago we used them to fit a new boiler. Since then they've done a few smaller jobs for us as we've done work on different bits of the house. They always do a great job, they are tidy and clean up after themselves, and communicate well before and during the job. I'd really recommend them.
halekatie Posted on 05/02/2016 , work completed 05/02/2016
Brilliant job, as always!
Customer Service
Quality
Value
Serviced boilers, fixed heated towel rail. All work is always done to perfection, the only standard they know!
Peter, London Posted on 29/01/2016 , work completed 29/01/2016
Plumbers Recommendation
Customer Service
Quality
Value
Platinum were friendly and trustworthy. It was important to me that I felt able to communicate well with the tradesmen working at my property and Platinum always replied to me when I got in touch. We had new radiators and a new boiler fitted and we are happy with the speed and quality of the work. Platinum also chatted through any concerns or ideas we had so that we could come to a conclusion on what to do e.g. best location for a radiator.
Kathryn Posted on 12/01/2016 , work completed 12/01/2016
Efficient
Customer Service
Quality
Value
Prompt turn around and clear upfront pricing.
Joseph, London Posted on 27/11/2015 , work completed 27/11/2015
Really good job.
Customer Service
Quality
Value
Really good service. Tidy workers and no mess left behind. Good communication telling us exactly what was going to happen and when.
Peter, London Posted on 27/10/2015 , work completed 27/10/2015
Very professional
Customer Service
Quality
Value
Selected this company on the basis of previous reviews. Water had got in behind the tiles in our loft extension shower which meant stripping out the shower and re-tiling. We also took the opportunity of having the shower and shower tray replaced. Rob explained the pitfalls of doing this type of work and matching up with the rest of the bathroom. Apart from the fact we could not source the same border tiles you would not really know that the work had been done. All the comments made in the above reviews are correct, we were kept advised on all steps and left them to,get on with the job. We would strongly recommend this company
zoozoo900 Posted on 19/07/2015 , work completed 19/07/2015
Highly recommended
Customer Service
Quality
Value
Platinum Plumbing was highly recommended to me by my neighbour, and they didn't disappoint. They came to install a shower in my bathroom and because of the state of my walls, the work had to be done over a few days. It was always explained to me what they were going to do, and what problems might arise. Rob always contacted me by text to say when they were coming and was it convenient to me. Rob and his team were friendly, polite, hard working, skilled and informative. They were punctual, tidy and cleaned up afterwards. I highly reccommend this company and would not hesitate using them again or giving their number to friends and family.
1264397 Posted on 28/05/2015 , work completed 28/05/2015
Very professional service
Customer Service
Quality
Value
We needed a new shower pump installed and were most impressed by JBS Services. They kept you posted by phone and text on the progress of the parts prior to instalment. They were courteous, clean workers and great to have around. Good value too!
Suzy, London Posted on 11/11/2014 , work completed 11/11/2014
Excellent & professional
Customer Service
Quality
Value
Arrive on time, very neat & tidy workers. Gave good advice on using thermostat for central heating. Carried out extra work with minimum stress, would not hesitate in recommending them to others.
Heather, Kent Posted on 07/10/2014 , work completed 07/10/2014