Platinum Plumbers

Our boiler broke so we called them. Rob came out quickly and gave us a fair estimate for the work. Sam did the boiler replacement and system flush. Lots of good points about this experience — they arrived when they said they would, did the job thoroughly and neatly, cleaned up after themselves and were very pleasant people. We’ve already recommended them to a friend and will pass their details on to others. Thank you, Platinum!

I had multiple minor plumbing repairs built up over time and they were able to provide reasonable advice for the ones that needed more extensive work and they repaired other minor issues but they also replaced a shower pump that was leaking. They provided product options and they called me to ensure I understood what was being done and what was needed. I was very happy with the service. All services were reasonably priced. These are the good guys.

Given one of the busiest periods of the year, platinum plumbers managed to get my water softener installed & commissioned within a few weeks - from first communication, planning to finished product. Sergio the plumber was exceptional, he was on time and showed very good craftsmanship in his work. He also went above and beyond, followed the regulations, and most importantly when he smiles you know it’s going well 🤣 thanks a bunch, Sergio! I must add that Rob will listen to your requirements carefully and advises accordingly. I’m glad they are based locally in south-east London as it’s not every day you’ll find a bunch of passionate plumbers with class. Thanks Alice for coordinating all of this, it definitely is not easy at this time of year and it definitely wouldn’t have happened with out you! The water softener I chose was the water2buy W2B200 model, perfect for 1-6 sized households.

I have used Rob and Platinum Plumbers for many years, including refitting 2 bathrooms and installing a new boiler. This time, he undertook a routine boiler service, arriving punctually as usual, and efficiently carried out the work in good time. He gave full information about the service, including additional views on future central heating developments. All was left fully checked and functioning, and clean and tidy.

Fitted new boiler 5 years ago. Regular servicing annually and major service carried out this year along with minor repairs to damaged fittings. Always A1 Service, on time, on competitive price agreed in advance and even cope with a mad Bully in the home. Highly recommended.

An efficient and effective annual service was carried out on our Combi Boiler. A welcome reminder was previously provided by the office, and Rob arrived on time and was professional, courteous, friendly, and helpful throughout the visit. Rob is always highly communicative and provided full details of the work to be conducted. The work area was left tidy and clean. I have used Platinum Plumbers for many years and strongly recommend them.

The work was to Powerflush the central heating systems and to supply and install a new Valliiant Combi Boiler, also a thermostat. To connect to the electrics and supply a new sludge filter. Also to register the Boiler. The work was done to the agreed schedule and quote. It was carried out to my satisfaction and was checked by the Chief Gas Engineer and Manager Rob, Rob. The Engineer Sam and the Apprentice were polite, friendly and kept me informed of what the work involved. They kept the area clean and tidy.

Huge thanks to Rob and the team for just finishing a complete bathroom refit in my flat: fixtures, fittings, flooring and floorboards, the tiles and the walls themselves. The job covered everything from initial scoping before the quote, a solid bit of design and procurement, all the construction work and tidying up well at the end. Rob clearly knows his stuff, giving a reassuring and knowledgeable set of views and advice on the first visit without bamboozling me with jargon. The quote and design information was comprehensive with some excellent choices of fixtures and fittings. All through the job I can’t fault the service or craftsmanship. The initial tear-down work by Sam & Harley was impressively fast, and the team made sure to leave enough of the essentials in my single-bathroom flat so it was still habitable for the duration. Serxho’s construction and installation work was excellent and quick, including coming round again at short notice to fix a slightly faulty valve we discovered. (A manufacturing issue, we concluded.) The plastering, tiling and flooring work was also swift and high quality – thank you to that part of the team too. And also not forgetting Alice and Joanne in the office for their support as well, I really appreciate your clear and friendly messages and instructions. All told, I definitely recommend Rob and the Platinum Plumbers team: great service, quality work, friendly people and an excellent new bathroom. Thanks again, all!

They arrived when they said they would, got straight to work and completed the service in good time. I also appreciated the advice regarding future developments in heating! Also helpful was the phone call, in advance of the visit, to switch the boiler off, allowing it to cool down to a safe temperature thus saving them time.

I had a small slow leak under my kitchen sink. A neighbour recommended Platinum to me. They came the same day I called. Very efficient, Tidy work and friendly service. Competitive price.

Excellent service. I was kept up-to-date on arrival time. Sam was friendly and clearly explained what the problem was and what he was going to do. I would recommend them and use them again.

What a wonderful service. Everyone was very professional, yet also very friendly. As far as doing the job (fitting a new boiler and changing pipes), Sam and Alfie worked tirelessly on long days and even Boss Rob doing the final checks spent longer than booked to ensure everything was perfect! I would highly recommend them!

Communication with Rob of Platinum Plumbers was efficient, and I was advised of costs in advance. Sam, Rob's colleague arrived on schedule, was friendly, polite and completed the repairs to the leaking pipe efficiently. He explained what he was doing, happily went out to get another part needed and tidied up once he had finished. He is a lovely young man and a credit to the company :)

Really great job by Rob and the team, with friendly and professional service throughout. This started from the intro chat about what I needed with them giving me different choices depending on cost and a detailed spec on the invoice as to the components of the works. Good clear communication throughout - when they encountered any problems they let me know, gave me options for how to proceed. Job was finished to a good standard and they made a real effort clear up any dust etc. afterwards. Would not hesitate to use them again.

I had a leak in my shower and contacted a lot of different plumbers. Only 2 or 3 of them noticed the bigger problem of rotten wooden joists under the shower. I went with Platinum Plumbers as they had good customer service. Rob is very communicative and they have an office you can email/call to keep you up to date on progress. As the job was much bigger than I first anticipated, it was weight off my shoulders to have Rob take over the management of the project. Otherwise I would have had to contact and try to manage separate contractors for the plumbing, carpentry, tiling etc. I am happy with the quality of the work, especially the tiling, and would recommend Platinum Plumbers.

I contacted the National Gas Hotline to investigate a potential gas leak at home and was impressed to receive a visit within two hours during which the engineer conducted a series of tests and confirmed that there was no gas leak or evidence of carbon monoxide. However, the supply was temporarily disconnected as the procedure required a Gas Safe Engineer to subsequently attend the property, check all the gas appliances and reconnect the supply. I called Platinum Plumbers immediately following the callout, left a voicemail message and was called back by Rob within ten minutes. After explaining the situation, and the fact that we now had no gas for hot water, heating, cooking and shower use, Rob very kindly rearranged his schedule for the following day to attend and also immediately gave a very reasonable cost for the job. Rob and his apprentice arrived on time the next day, assessed the situation, and provided a full description of what was required. This involved a full gas leak and carbon monoxide emission test, plus tests to the boiler and gas appliances. This was completed professionally and efficiently, with excellent and friendly communication throughout, after which the all clear was given which was very reassuring and allayed my concerns, and the supply was reconnected. I fully recommend Rob and his team at Platinum Plumbers.

Rob and his team were superb at completing the work (boiler service & safety check) as well as attending to my radiator leak on very short notice. Helpful, friendly and competent.

This was the first time I have used Platinum Plumbers, and cannot rate them highly enough. I contacted them about a repair to my sink and washing machine, they came within 24 hours and rectified the problem. I particularly liked the fact that I was able to send them images of the problem before the visit, so they could arrive knowing what to expect and be able to complete the work at the first visit. Made such a change from the usual 3 week wait to see someone, then several days for a price and even longer to fix it. The whole job was completed from initial phone all to completed job within 24 hours. Rob the engineer was extremely courteous and explained exactly what needed doing throughout. Great price also. Would thoroughly recommend this firm and would not hesitate to use them again in the future when needed.

Platinum Plumbers installed our boiler, radiators and connecting pipework and have conducted all subsequent servicing. On the morning of this year's annual service, I received a polite reminder call from the office which was much appreciated requesting that I switched off the boiler in preparation for the work to be carried out - I had previously been emailed requesting that I do so if possible. They arrived on time, smartly presented and conducted a full boiler service and pipework flush. They were friendly, courteous and professional, as always. I was kept informed throughout on what was being done and the progress. All areas were tidied and cleaned before leaving. I have always found their work to be of a high standard and I strongly recommend Platinum Plumbers for both new installation and servicing work.

Platinum Plumbers completely replaced our domestic central heating system with a Viessmann combi and new radiators all round. They then also completely refitted our bathroom which had previously suffered damage to the wooden flooring due to extensive leakage below the shower unit. They were thoroughly professional from start to finish. They supplied detailed quotes at the start of both projects and came in on budget and within time (to a few days). Any extras we requested were clearly defined and costed accordingly. They used external competent tradespeople for specific jobs, including tiling and plastering, and removed all rubbish as they went along. Rob kept us informed from start to finish, and his guys turned up on time, got on with it and were a pleasure to deal with. I would definitely recommend them and use them again.

My friend recommended Platinum Plumbers to me. I called him on Tuesday about a faulty float valve. On Friday morning they arrived at the time they said to expect him. They were super, really friendly and worked diligently to make the repair. I'm delighted with the work and customer service.

We originally contacted Rob after we were left with an unfinished bathroom by a previous company. Rob and his team were helpful from the beginning and helped us complete the initial bathroom. Over the following year, it seemed all of the previous work by the previous company was done terribly and Rob & team helped fix this along the way, eventually we had to rip the whole bathroom out due to no other option. Rob and his team acted quickly, professionally and did a great job. The communication went well and they helped us in a really stressful time Rob and his team were brilliant and we would recommend them.

The job was unsatisfactory from start to finish. The boiler code was incorrect on quote – lucky I checked. Their supplier delivered wrong boiler – if I had not spotted I think they would have installed it anyway. Despite rain and slippery conditions they removed old boiler flue by standing on first floor window ledge outside rather than using a ladder (dangerous since concrete below). Hence job was not done carefully and resulted in damage to brickwork. The flue stuck out too far because they did not cut it off and had to re-do the following day (at my request). They did not clip the boxed flue properly (I was then charged extra for this to be redone since they needed to cut into boxing and re-plaster). They did not know how to commission boiler since it was a new model. Rather than taking the old boiler away for recycling, per their quote, they left it on the street overnight for scavengers to collect. They failed to remove rubbish from site per quote, preferring to ask to use the block’s bin room. We agreed to this, but our bin room subsequently overflowed as a result. The job was meant to last 2 days, but lasted 3 weeks due to the re-clipping and some unavoidable illness.

I emailed Platinum Plumbers on 20th May 2021 asking if they were able to carry out a full refit of a small bathroom. I was encouraged by their initial quick reply, and as requested I completed their online form to give them further details. However, since then I have not received any further communication, even though I chased them up with a further email on 28th May. I don't mind if they're not interested in my bathroom refit but as a "Which? Trusted Trader" I would have at least expected the courtesy of a response.

A leek caused by an old connection that had been botched previously. On inspection the solution needed a pan connector as well as the flush cone so budget was increased a little. The work was done quickly and competently. I was pleased with the result.

It's been a month using our new bathroom and can say there have been zero issues. It's my favourite room in the house! We've been impressed with the communication, workmanship and rapport of this whole team throughout and would definitely recommend them. The initial quote was higher than others, and overall total came to even higher, however, it was money well spent. We felt confident from the start that they knew what they were doing, and felt they had a good grasp of the style we wanted. They came back with a quote and details of every appliance, it was thorough and could tell they'd already spent some time looking up everything. The team doing the day to day work were excellent. Very tidy, cleaned up after themselves and friendly. Our bathroom turned out to be more damaged than first thought and ended up being a month long job, but luckily they aren't just bathroom experts and managed to fix other aspects of the bathroom themselves, including replacing the rotting joists, waste pipe etc which saved a lot of time. Could not recommend Platinum Plumbers enough.

Platinum plumbers called at the time specified to service my boiler. They checked all the radiators and left everything working. The plumber and his assistant were wearing masks and were careful of my welfare. They were friendly and helpful and explained what they had done.

I would highly recommend platinum plumbers and boilers anything you wanted to no answered in a manner that you understood the staff were very polite and helpful and office staff had a new boiler fitted plus five new radiators no problems at any time the fitters were neat and very clean price agreed on no problems I would recommend platinum to anyone that needs any central heating work done. 5 Star company

Second time I have used this company. I felt confident in their work. Very professional: they came on time. No fuss, work completed in good time. I had a quote outlining the work and cost. Right amount of customer focus. Respected my wish to use shoe cover when walking on my carpet, clean I would use them again and recommend them.

I'd had problems with my shower intermittently leaking for months - had used plumbers through insurance, who came out, tried something, then left without checking; and of course, no follow-ups. I called Platinum due to their Which? reviews, hoping they could do a proper investigation. They sent Brian round, who did just that - finding one problem, but then not stopping until he'd checked everything, which meant he found the REAL issue. He and Sam were great, lovely to talk to, explained what was happening and what they were going to do. Rob was on the phone whenever needed, to explain costs, potential overruns etc. I will be getting them back to do other jobs very shortly - which is a recommendation in itself!

Here's a cautionary tale for those who decide not to choose Platinum Plumbers. Six years ago I had my bathroom modernised at a reasonable price, this included a tiled shower floor, which within 10 months started to leak, this was repaired but I never felt comfortable with it and I decided it was time to get it replaced. I've used Rob and his team a number of times over the last few years so asked him for a quote. He was up front with his assessment advising me what they proposed to do but this was dependent on what they found behind the tiles. Unfortunately as the work progressed we found more and more problems so I decided to have the bathroom completely refurbished. So the morale here is that you get what you pay for! Obviously, Rob had only scheduled a few days for my job and this was going to be bigger than planned, he managed to juggle jobs about and my bathroom was completed within my expectations and to my entire satisfaction. Rob runs a very professional outfit, branded vans, uniforms, decent paperwork. His team are friendly and work very hard and to a good standard, Brian's pipework is particularly impressive! Rob project manages all the jobs and is in consent communication not only with his team having regular audios at the end of each day, but all with the client keeping you informed at all times. Backup and support is on going after completion of the job. Platinum Plumbers are not the cheapest but in my experience are the best!

On the 24th February at 11.30am I discovered a copper pipe, located externally to the back wall of my property, was leaking. The pipe feeds a garden hose off of the main water supply. The dripping pipe was soaking the brickwork. Left unattended it would saturate the wall and cause internal damage. I called Platinum Plumbers, explained the issue and sent a photograph to assist my enquiry via a link on their website. By 13.20 Platinum were scheduling a site visit. At 13.45 the visit time was confirmed and twenty minutes later two plumbing engineers were on site. They analysed the problem, confirmed the price to solve the problem and executed the solution. They were polite, wore face masks and respected social distancing protocols. Within 20 minutes the work was completed and tested. I paid the bill over the phone upon work completion and carried on with my day. It was an exemplary response, which minimised disruption to me.

Had to use Platinum Plumbers for an emergency callout for my boiler - the condenser pipe had frozen and water was backing up causing leaking internal pipes plus the condenser chamber was leaking and the boiler making strange noises! A team of two came within the hour. They were professional and organised - explaining clearly what the problem was and outlined everything that they were going to do to remedy it. The job was completed within 3 hours. Super pleased with this friendly and helpful team. Really makes a difference to have things explained. Would recommend. Thank you PP!

Arrived on time. Always very polite engineers. Work was carried out without any mess left behind. Really good service

They came straight away when I told them about an overflow, it was sorted that day. I asked about another job and was given an estimate, I had the work done the next week. I am very satisfied with the work carried out.

Platinum Plumbers have fitted a new tap in my kitchen. They were clear in their estimate and kept good communication throughout, leaving me feeling confident in their ability to carry out the work. I was not disappointed. The work they completed was done to a high standard and the work area left clean and tidy. My new tap is beautiful! Simple advice given, also allowed me to sort a couple of other problems that had been causing considerable anxiety. I will be using this company again and will recommend them to friends and family. This is one very happy lady!

I have used Platinum plumbers many times over the years, most recently to renovate my bathroom. They answered my many questions, explained the pros and cons of certain works and left me with a fantastic quality bathroom. Their workmanship is always fantastic and meets my high standards. They are extremely friendly, have clear and professional customer service and always arrive when they say they will. On the rare occasion anything goes wrong, they fix it immediately with no extra charge. I always recommend them to all my family and friends as they are very trustworthy.

I had to have my cylinder removed so that another firm can come to replace the pump. Platinum Plumbers was reliable would recommend to all my family and friends. whilst they were there they were very friendly I would like to say thank you to Mal /Karl/ Sam and Bryan who came to do the work over two days and also thanks to Rob for having a fantastic team of plumbers

We purchased an older victorian property that hadn't been invested in for about 15 years. The toilet and bathroom were separate and we wanted to bring the toilet into the bathroom. When Rob initially arrived, he has a very open and honest conversation with us and we felt we built up a strong and trustworthy rapport with him. Rob and his team did an excellent job transforming our old bathroom into a modern new shower room and incorporating the toilet. The old toilet room was then replumbed and converted into a utility cupboard, which now holds the washing machine and dryer. Due to the age of the property, we uncovered a few surprises along the way, but Rob was there at every step ensuring we understood any potential issues but also providing excellent suggestions and solutions to reach the desired end product. Rob's team - Bryan and Sam - were also extremely polite and courteous. We would recommend Platinum Plumbers to those who are looking for a trustworthy plumber.

I have used Rob and his team for about 15 years. Always reliable and efficient - same this week with boiler annual service.

When we decided to upgrade our bathroom and boiler, we spent a lot of time looking for the perfect team. This was, by far, the largest undertaking we'd ever considered for our home, so we wanted to be thorough and work with someone we trusted. When Rob arrived to survey the house for the quote, we found someone both thorough and trustworthy. We were very impressed with the detail, care and openness he brought to proceedings during our first meeting and that didn't let up during the entire job. Everything was explained with clarity, and if things were complex for us to understand, Rob's drawn diagrams made things easy. The job evolved - as we expected work on such an old house to do - but every single complication the team encountered was solved with enthusiasm and hard work. The team - Bryan, Sam and Karl - are a credit to Platinum Plumbers. Always on time, always smiling, always gracious - we had a good time. And the finished product is outstanding, and exceeded our expectations. I have no reservations in recommending Rob and his team. They've made magic happen. Thank you, Rob.

I had a problem with my kitchen gully/drain. When Rob rang me I explained the problem and I was able to message a short video to him. He saw the solution and arranged for Carl to visit as soon as possible which was less than two hours. He fixed the problem in under 2 hours which involved a rerouted pipe and cementing the wall. The quote given was kept. Carl was very helpful and explained everything.

I had a spoon drop into my waste disposal unit and get thoroughly jammed. The unit had been installed a short while back by Platinum Plumbers. The men arrived on time and did the work so that we are able to use our waste disposer again. They cleaned up after themselves so you would hardly know they had been in the kitchen. We've used numbers of plumbers over the years and this firm is easily the best of them

I had a gas boiler fitted yesterday and I was impressed with the slick proficiency and professionalism in which they carried out the work. They were polite and courteous. Kept me well informed and they did as they said they would do, they were timely, no fuss, trustworthy, clean. Great customer care. Worth every penny. I would certainly recommend them

Following a phone call which detailed the scale of charges and the likely process of identifying and remedying the water leak, a member of the team arrived at the allotted time. I, however, had my phone switched off and missed the doorbell and the messages. Once I realised what had happened, I phoned Rob back and he had already arranged for someone else to come out. He duly arrived, identified the problem and contacted the office to see if he could go and get the required parts to finish the job there and then. This was granted. On his return, he completed the job, despite having cut his hand open when going to Wickes for the parts. No amount of persuasion that he deal with his hand rather than the stopcock had any effect. This was way above and beyond what anyone might reasonably expect.

Neil serviced our boiler without a problem. Particularly impressed because I needed it done quickly and they squeezed me in at 8 am the next day. They are now quoting for further pipe work replacement. Good value - will certainly use again.

I telephoned Platinum Plumbers late yesterday afternoon as my Mother's boiler was making a strange smell. Unfortunately unable to get to me the same day the Plumber arrived promptly at 8 am this morning, quickly diagnosed the fault, replaced the part and carried out a full test of the system. I cant fault the service that Platinum Plumbers has provided. Responsive service and excellent value for money.

We had the Platinum plumbers guys come in to diagnose a few faults with our existing Combi boiler so they came in a few days later to replace it with a new one. Amazingly, the job was all done in two days and we are now able to have lovely showers with a continuous flow of hot water. There was a lot of extra work involved in our job (because the new boiler didn't fit so well into the space where the old boiler was) but we were not charged any extra for this, which we were extremely grateful for. They were absolutely delightful gentlemen to have around in the house for those 2 days and bent over backwards to make the job as finished as possible before they left. Unfortunately, they weren't able to put everything back exactly because the new boiler was bigger. We were kept in constant contact by the company owner Rob and felt extremely looked after. We can't praise them highly enough for the work on our house and will recommend them to others in a flash.

I had a replacement waste disposal unit fitted today. This was done by Brian and the work was so careful and the fitter was most obliging. The unit was a different make from the one I had replaced and I am very pleased with it.

Platinum Plumbers undertook a very careful review of the work we needed doing including advice about the sort of replacements that would be best for us. After accepting the estimate the two plumbers did the work to a very high standard and were very quick and tidy. I will certainly use this firm again for any future plumbing work.

A major leak in the incoming water main was eventually found by a specialist firm. Rob and his team then came in to run the new main from the meter in the street to the stopcock which is at the back of the house. A complicated job requiring moling of the pipe under the pathway and then a difficult route through the house to the site of the original stopcock. A great job by the lads, done on time and to budget, and nicely cleaned up afterwards. Very professional.

Hardip and Sam arrived on time and knew exactly what to be getting on with - replacement of 2 valves and installation of a shock absorber. They kept me up to date with developments when an unexpected piece was required and completed the job within a reasonable time and cleaned up too. Very friendly guys who also offered advice on other questions I had - fantastic service.

Needed a survey done for a possible leak. Very helpful when booking and Bob turned up at the allotted time and phone beforehand to say he was on the way. Very thorough investigation and professional approach. Very happy with the job and would recommend the company.

I’ve been using Platinum Plumbers for several years now. Rob and his team respond quickly, they’re unfailingly polite, helpful and informative, and give clear advice and information on he likely costs and pros and cons of work options. Joanne (Mrs Rob) who manages their office is also always helpful. Their engineer Hardip diagnosed the problem with my hot water on Friday and it was fully sorted, with a new part, by first thing today Wednesday - it could have been sooner but that was the time that best suited me. They’re good value for money in my opinion because they give clear information and estimates. I thoroughly recommend them.

I received great service from these guys - I was able to get an appointment with a few hours notice, and the team who did a diagnostic on my boiler (it was making a funny noise) were great, and fixed small things on the spot (this was included in the price). Definitely going to use them again if I have boiler / plumbing issues.

Hardip was very friendly and helpful, always courteous and explained exactly what he was doing . The work was carried out to an excellent standard and nothing was too much trouble. We would highly recommend him to future customers and wouldn't hesitate to contact Platinum Plumbers again. PS. Hardip - hopefully I have spelt your name correctly!

Rob and his team fitted a new boiler for me. I would like to say thank you to Rob and his great team . The job was excellent and work was carried out professionally and well. All rubbish was cleared away and I am very happy with the work. Also had to have a flat roof re-felted, Rob arranged this and again great job was done. I would recommend Rob and his team to anyone.

Rob and the team did a great job fitting a new boiler for us 2 years ago and we recently got our 2 year service. Great service as always. Very pleased.

Excellent service as always. Always happy to give advice and answer any questions.

We enlisted the help of Rob and the team at Platinum Plumbers to resolve ongoing issues we had experienced for some time with the fluctuating temperature of the water coming out of our shower unit. Rob was always realistic with us about what the job entailed and they were methodical in diagnosing what was actually causing the problem and clear in explaining what work would be involved in fixing it. Ash and another friendly member of staff came to fit our new shower unit and worked solidly over two days to get things up and running again for us. Every member of staff we encountered at Platinum Plumbers was professional and pleasant to deal with and we wouldn't hesitate to use them again and recommend them to others.

We have used Rob and his team for over 6 years now for various plumbing works. The job last week was completed by Ashley and Sam. It was carried out by Ashley to the highest standard, with respect, courtesy and consideration throughout the whole day. Rob is an excellent leader and his high standard of training of the apprentices who complete the road with him is evident in his latest, Ashley. Rob has been the making of Ashley who we first met in his early years and who has proved himself to be confident, competent and very courteous in his service delivery. Rob has always explained what will be done and why and takes time to listen and answer questions and has always given us the best advice presenting us with all the possible options with prices and long-term value of each one. There are no “hidden” price extras. Not only is he very skilled at his trade, he is a very pleasant, honest and courteous person. Further, their arrival is prompt and Rob keeps us informed of any delays if so, the ETA. On the one rare occasion we had to call Rob about something minor after completion of the work, he sent someone quickly and without question, to remedy. In short, after our long varied experience with many tradesmen during a complete house refurbishment some years back, we would have absolutely no hesitation in recommending Platinum Plumbers to anyone as they are really the best we have encountered. Well done to Rob! Matthew & Esther, Eltham 16/10/2017

Rob and his team did an amazing job of refurbishing my bathroom. All the work was completed to the highest of standards including anything that was subcontracted. I am delighted with the standard of the fittings and the finish of the job. I highly recommend Rob and his team.

I called Platinum Plumbers as my boiler broke down. They responded promptly and fixed an appointment to suit my diary (I was due to go on holiday) as well as theirs. They fixed the fault and provided a full service the same day. I was very pleased with the response and work, and would recommend Rob and his team.

I must say how good it is to come across a company like this, efficient, friendly and punctual. I contacted Rob following a recommendation from a neighbour, he sent 2 of his team Ashley and Jamie within 24 hours, both great lads very polite and attentive, everything was explained so well. First problem sorted within a couple of hours and the bathroom was left completely clean and tidy. I was so pleased I recommended them to another neighbour immediately.

Rob and his team have handled work on my property for 6 years now, both plumbing, gas, and new boiler fitting. Rob always tells me all the information that the job will entail and gives me the options. JBS are efficient in communication and completion. I have always been able to rely on his skills and judgements.

Efficient friendly definitely use them again

I first used Rob over 10 years ago when we had a problem with the boiler. I was impressed by his professional approach. He (and his then apprentice) committed to and arrived at the appointed time, examined the boiler and explained the problem. He showed me the problem. Then he explained my options and the likey costs involved.I also observed him instructing, guiding and inspecting the work done by his apprentice. He was very thorough. The work was exemplary. (And neat!) I've contuined to use Rob and his team with full confidence ever since then. Highly recommend.

Rob, and the rest of his team are unfailingly punctual, tidy and polite. Rob ensures you have the information needed to make a decision on the job you need doing. We have used them regularly over the last few years and have always been happy with the final results. Sue 20/01/2017

We have just moved for the second time. This is our second move ew boiler, only this time it was a complete new system. The team were great, friendly, approachable and tidy! At the end of each day I came home to a clean and tidy working area. Rob was very fair explaining all the (small) risks that could happen when changing over from a conventional to combi boiler, fortunately everything went well. Rob is a perfectionist and sets high standards, the boys all know this and so it is reflected in their work. I will continue to recommend them.

Rob and the team were a pleasure to work with. Provided a quote with multiple options, provided sound and helpful advice (answered questions I hadn't even thought of!), were very flexible and did a fantastic job. So happy with my bathroom - would recommend them to anyone - great company, lovely people.

Platinum Plumbers made extensive alterations to the house, to convert an upstairs bathroom into a shower room with level access for a disabled person. Rob, the owner of the business, carefully discussed, noted and priced each part of the work, so that both of us were clear what to expect. He aimed to work thoroughly, so that there would be no leaks etc even years after his plumbers had left. With one exception he succeeded. (Afterwards I was able to make a tool and remedy the defect myself). Justin, the supervisor, works so well with customers. He usually checked with me to fit the pipes etc just where I wanted them, and was willing to alter their position if in the wrong place. I used Platinum Plumbers again only a few weeks later. They renewed a cold water tank in the loft, with all the pipework. They worked hard and completed all the work successfully in one long day.

We couldn't be happier with the work Platinum Plumbers have done, from the start, helping us decide what would work and what wouldn't in our new bathroom, through to the quality of the work, and of the finish. They kept to their quote, and finished on time, and were extremely diligent and hardworking throughout - as well as being friendly and always courteous. Every little detail was looked after. We will be using them again.

Rob, Justin and the rest of the guys are punctual, tidy and polite. Rob ensures that you have as much information as you need to make an informed decision on any job you need doing. I have used this company several times over the last few years, I have always been very happy with the end results and I can highly recommend them to anyone.

Rob and Justin have done various jobs for us over the years and we've always been really pleased with their work. We first met them when my landlord used them to fit a new boiler and they did a great job, so when we bought a house 3 years ago we used them to fit a new boiler. Since then they've done a few smaller jobs for us as we've done work on different bits of the house. They always do a great job, they are tidy and clean up after themselves, and communicate well before and during the job. I'd really recommend them.

Platinum were friendly and trustworthy. It was important to me that I felt able to communicate well with the tradesmen working at my property and Platinum always replied to me when I got in touch. We had new radiators and a new boiler fitted and we are happy with the speed and quality of the work. Platinum also chatted through any concerns or ideas we had so that we could come to a conclusion on what to do e.g. best location for a radiator.

Selected this company on the basis of previous reviews. Water had got in behind the tiles in our loft extension shower which meant stripping out the shower and re-tiling. We also took the opportunity of having the shower and shower tray replaced. Rob explained the pitfalls of doing this type of work and matching up with the rest of the bathroom. Apart from the fact we could not source the same border tiles you would not really know that the work had been done. All the comments made in the above reviews are correct, we were kept advised on all steps and left them to,get on with the job. We would strongly recommend this company