Superb, reliable service
This is my second time to use J Child and the whole experience has been great. I find the company completely reliable, honest, efficient and prompt. They always arrive on time and complete the work to a high standard. The communication, admin and paperwork is clear and professional. They are extremely courteous and work focused. They make good suggestions without forcing their views. Very easy to deal with.
Customer in
Posted on 30/05/2023
, work completed 25/05/2023
Recommended
What seemed like a tricky job made effortless
John renewed the electrical wiring centres and thermostats for our underfloor heating. The old wiring was faulty and patched throughout and many of the thermostats didn't work for one reason or another adding what seemed like a number of, unknown complexities. John worked through the backlog of legacy wiring and problems with ease and has now brought our heating system up to date. He was prompt and flexible with his time and the job finished on budget - he was also communicative and helpful throughout the process, making recommendations on which equipment to use going forward. Any challenges were recognised early on and resolved swiftly. I'd strongly recommend J Child Mechanical Plumbing Gas for all complex gas and plumbing needs.
Customer in Hertfordshire
Posted on 22/01/2024
, work completed 19/01/2024
Recommended
Boiler service
John was extremely thorough, very knowledgeable and answered any questions I had clearly and simply. He was honest, tidy and meticulous with the paperwork which is very reassuring. I appreciated his professionalism which makes all the difference. Will be contacting him again for sure.
Lisa G1
Posted on 30/01/2016
, work completed 30/01/2016
Recommended
always reliable, great service
I have used J Child Plumbing for numerous jobs over the last 4 years including general repairs, installation of new boiler and installation of new sewerage tank pump. Quotations are always clear and the service prompt and efficient. I would not hesitate to recommend.
Lucie, Henlow
Posted on 09/01/2017
, work completed 09/01/2017
Recommended
Great work!
John serviced my boiler and fixed our downstairs toilet around 2 months ago. I am extremely happy with the work done as it was completed on time and to budget, which we were happy with. There was a small subsequent problem but John came back quickly and put things right. We wouldn't hesitate to recommend this company to anyone looking for domestic plumbing work. Great to deal with, prompt with all communication and a job well done!
AB
Posted on 04/08/2017
, work completed 04/08/2017
Recommended
Brilliant
We had to move our boiler into a new position and John was excellent. They were extremely efficient and did a brilliant job! We couldn’t thank them enough! Very professional.
sspringall
Posted on 28/09/2017
, work completed 28/09/2017
Recommended
Prompt visit, fast work, excellent service
They were able to send someone over almost immediately (one of their plumbers happened to be working nearby), and he repaired the broken pipe within a few hours of my phone call, in the same visit. John Child also popped in to take over when the other plumber had to go to fetch equipment, so the whole thing was very efficient, and completed at really short notice. Excellent service, and we will definitely be using them again!
Barbara Brownie
Posted on 13/11/2017
, work completed 13/11/2017
Recommended
Highly recommend
John was recommended to me by a couple of colleagues and I have used him twice. Both times he's been able to do the job quickly and efficiently at a fair price. Very friendly service and honest advice.
baggies1
Posted on 03/10/2017
, work completed 03/10/2017
Recommended
Good, efficient work.
At first this was the annual boiler service, and I was aware that there was a leak from the need to for constant topping up of the pressure. This service was carried out, and the leak discovered, and another appointment made. Within a week the repairs were carried out and the boiler now runs as it should without leaking. The fitter (not Mr Child) was careful to explain what was happening, and what was necessary and why. Mr Child came himself at one point in the repair to check that all was going well. I am a very satisfied customer and intend to use him again. His secretary Tania (his wife I believe) was also very helpful.
Customer in Central Bedfordshire
Posted on 31/03/2020
, work completed 21/02/2020
Recommended
Problems with central heating and hot water system
Upon reporting to the company that we were having problems with our central heating and hot water system, John attended and identified the problem. A costing of the parts required to repair the system was forwarded the day after and a date and time arranged for an engineer to attend to effect the required repair. In the meantime, a further problem arose at the weekend but a phone call to John helped me to effect a partial resolution which was reassuring. The engineer attended on the date and at the time previously agreed and repaired the system which is now working very well. I have used the firm of J Child on previous occasions and have always been impressed with the service received. John is very knowledgeable, helpful and always explains the problem and how best to resolve it. The communication with the firm is dealt with efficiently and I will continue to use the firm in the future.
Customer in Cambridgeshire
Posted on 16/11/2020
, work completed 08/10/2020
Recommended
Reliable, High Quality, Professional, Reasonably Priced, Efficient and Extremely Courteous
Every aspect of the service provided and work undertaken by each staff member of J Child was undertaken to a really high standard. The plumber arrived exactly on time, wore PPE, completed the work quickly, professionally, efficiently and was extremely courteous. He explained things clearly without being patronising. He got on with the job quickly, without any fuss. At the end he checked that I was happy with the work. The admin was clear, useful, informative and prompt. Cost was very reasonable. Booking the job was a very positive experience even though I made a mistake on my side. Everyone involved responded promptly and communicated well. What they said would happen, happened on time and in the way it was supposed to and without fuss. Really professional company, great team.
Customer in Central Bedfordshire
Posted on 03/12/2020
, work completed 12/11/2020
Recommended
Prompt response - excellent service
Thanks the team for a prompt response to a leak, which had caused ceiling damage in the kitchen below. This was fixed very quickly, alongside a number of other small jobs needing attention too. Provided various cost options within the quote, with positive and negative points set out for each route, helping us to make an informed decision on which option to choose. Everything tidied, cleaned and polished before they left, excellent! Would not hesitate to contact them again, recommended!
Customer in Central Bedfordshire
Posted on 24/09/2020
, work completed 09/09/2020
Recommended
Replace oven and hob
John did an excellent job - he took out an old hob and oven and put in new ones. He fitted me in at short notice because I needed it done quickly. A very friendly and efficient company.
Customer in Hertfordshire
Posted on 24/09/2020
, work completed 21/09/2020
Recommended
Good work, finished quickly
John fitted electric underfloor heating to my small study/bedroom. It was professionally done and he and the floorer liaised about how they might deal with possible issues with the (minimally) raised height of the floor, because of the insulation boards. There were no subsequent problems. John also very kindly returned to walk me through setting the highly complex floor thermostat once the floor had been laid. I found the WhatsApp film he took of me setting the thermostat, and he talking me through every step, very useful indeed. I really appreciated that. The work was to budget and within schedule. I would recommend John.
Customer in Bedford
Posted on 24/11/2021
, work completed 17/11/2021
Recommended
Excellent work - again!
Alan from J Child Mechanical Plumbing and Gas installed a new radiator for us with excellent results. He fully discussed a number of small issues as they came up, and resolved them without fuss, hassle, or mess. A very smooth operation. I invited them to do this work because of the excellent job they made last year of installing a new boiler. I highly recommend their work from start to finish.
Customer in Central Bedfordshire
Posted on 07/06/2023
, work completed 06/06/2023
Recommended
Plumbing jobs
This is the third time we've used this company and they are very efficient (admin superb), prompt, reliable and helpful. No hesitation giving them a treble five-star.
Customer in Central Bedfordshire
Posted on 29/08/2023
, work completed 24/08/2023
Recommended
Excellent work
I had a drip on the manifold for the underfloor heating. A different heating company wanted to replace the whole manifold unit. I used John as a second opinion. He came around very promptly and decided that a new unit was not necessary. He returned with two small parts, dismantled the leaking joints and replaced half a dozen o-rings. All now perfect for a fraction of the price the other company was going to charge.
Customer in Bedford
Posted on 26/02/2021
, work completed 24/02/2021
Recommended
Superb professional service.
I had a hole-in-the-wall gas fire installed which initially required two separate visits and liaison with a builder completing an external chimney. John was helpful and knowledgeable from the outset and coordinated effectively with the builder. Due to unforeseen circumstances, it was necessary to change the date for fitting the fire and John was flexible and accommodating. The work was of a very high standard, John cleaned up after himself, leaving everything in very good order and as important the price was exceptionally reasonable. I would highly recommend this company to anyone and based on my positive experience have already scheduled in servicing for the fire as well as the central heating.
Customer in Central Bedfordshire
Posted on 08/09/2021
, work completed 19/08/2021
Recommended
Helpful and efficient
The initial survey was informative and Alan and Mickey carried out a very professional job, seemingly never stopping for a break to get the work done to schedule (new boiler and radiators). Boiler seems a high quality product (internet-enabled!). Removing all waste including a redundant macerator was also helpful. Definitely recommended.
Customer in Bedford
Posted on 04/12/2023
, work completed 13/10/2023
Recommended
New boiler within 2 days
The boiler failed one evening and I emailed J Child that night. By 8am the following morning I'd been promised they'd look at their schedules and get someone to us. By 10.30am Alan the plumber was with us. Due to the cost of the faulty part and the age of the boiler, we opted for a new one. Later that afternoon, John called us to go through options with us then provided a quote. We accepted it and the boiler was ordered that evening. By 8.30am the following morning, Alan was back to fit the boiler. He worked hard for most of the day to make sure we had a new, working boiler by the end of the afternoon. Great service and I can't think of anything negative at all.
Customer in Central Bedfordshire
Posted on 20/10/2023
, work completed 19/10/2023
Recommended
Efficient and professional service
The team displayed excellent customer service and went the extra mile to get out to us and fix our heating and hot water issues knowing we had a new baby in the house too. We had two engineers out to assess and carry out some fixes- they worked well together to communicate and share what had been done on the previous visit and worked persistently until our heating and water issues were solved. Prompt and efficient service. Thank you! Would highly recommend
Customer in Hertfordshire
Posted on 14/03/2024
, work completed 11/03/2024
Recommended
Friendly and polite
Bradley
Posted on 30/01/2016
, work completed 30/01/2016
Recommended
Great service
Very professional service and great job. Would not hesitate to use again.
K Clare
Posted on 04/02/2016
, work completed 04/02/2016
Recommended
My Review
Very capable, reliable and hard working. Very pleased with John's work and attitude. Sent estimate ahead of time and stuck to work plan. Highly recommended. Would definitely use again.
Angie, Hertfordshire
Posted on 08/01/2016
, work completed 08/01/2016
Recommended
What a pleasure.
Used J Child Mechanical many times in the past and have always found it a pleasure, his prices are reasonably priced, very prompt and the quality of the work is outstanding. I would highly recommend this company.
Ashley
Posted on 22/01/2016
, work completed 22/01/2016
Recommended