Mark came, measured my old UPVC window (which he had repaired years previously and had advised that it would go again and when it did it I would be best to replace it), advised on the best type of window, the hinge (for in and outside cleaning) and finish and how long the wait time would be, he waited for my decision, ordered, fitted within a week of his estimated time, arrived on time, finished so neatly with little decorative impact from the removal of the old window and the fitting of the replacement, vacuumed the room so no detritus was left on the carpet and billed quickly and was wholly as estimated. In this post Brexit and pandemic world of delayed supply of materials, shortage of labour and parts and general price rises, Mark is a beacon of reliability and efficiency.