J Paterson The Window Company

We had 4 windows replaced - two of which were originally bays which we wanted straight. Our first contact was with Paul who was friendly and professional. Then we met John, the owner of the company who came to measure up for our windows and gave us lots of useful information and advice particularly about changing the bays. Tim and John worked on our windows. They were both extremely professional, tidy, and their work was exceptional. We would have no hesitation in recommending this company and we are thinking of using them again for a future project.

I am writing to thank you for an excellent job you made of replacing my conservatory roof. Steve and Jordan were very tidy and helpful- nothing was too much trouble for them to do. On completion of the work, they helped replace my furniture and made sure that everything was clean and tidy inside and out before they left. I have no hesitation in recommending your firm to anyone wishing to use your services.

All windows, patio door and back door fitted to our complete satisfaction. Finish and fitting standard done to a very high standard. Would highly recommend.

We had a Composite door fitted by “The Window Company” at the end of 2016. This warped and twisted after 4 years and was pulling the frame away from the house. Contacted John Paterson (owner) who attended and made some alterations to the hinge side, stating he would contact the manufacturer to request a new door to be manufactured as this one was faulty. John Paterson made little effort with the manufacturer and I had to chase him on several occasions asking for an update, in the end he stated “I cant do much more”. This left it to me to contact the manufacturer who were helpful in sending an engineer out to assess the door. Their conclusion from a thorough assessment was that the door frame had not been fitted according to their manufacturer guidelines and recommended the frame be removed and refitted correctly. They also agreed to supply a new door if required. I passed this information back to John Paterson who stated he was too busy to attend and relook at the door but would schedule a visit some point in the future. I heard nothing more and now he ignores my contacts after 3 months. The door came with a 10 year guarantee, which John Paterson "The window company" are not honouring. I am now left with a bent front door which has already started to move the frame once more and will only get worse over the remainder of my guarantee period which appears to be worthless.

I had nine double glazed windows fitted, the workmanship in the windows are very good. Fitter was tidy, efficient and very conscientious about his work

John was aware of our requirements for many months, as we were waiting for a fitting schedule from our builder. John spoke with the builders and advised them of exactly how to prepare the opening so the the internal finish would look good. Eventually when we got the green light from sight we had a matter of hours to get the order in to the supplier to catch the last delivery date before Christmas. I am very pleased to report that John managed to find a slot for the installation and the lantern has now been installed. Exceptional service. Well Done

Our experience with The Window Company, was excellent, starting with the measurement process through to the actual window installation. The installation process was managed very professionally. It was completed to a high standard and the quality of the work and the commitment of the workforce to ensure the work was carried out as expected was commendable. All employees were courteous and helpful and we were able to communicate with the company in a very efficient manner. All of our queries were managed in a timely basis. We are very pleased with the outcome and extremely happy with the final product.

We had 5 windows and a new front door supplied and fitted by J Paterson and are really pleased with the work completed. Very straight forward to get a price with no hidden costs and without the fuss some window fitting companies like to go through. High standard of workmanship and the finish on the work completed is excellent. We Would definitely recommend and use again.

John's visit to measure and quote was quiet,efficient and non-pushy. Peter and his fellow fitter came on time, went to great pains to get the job just right and moved the furniture back. Excellent quality, a good price and nice people. Would use them again. Mike, Canterbury. 27/10/2016