JB Plumbing and Heating

Hi Natalie, We are sorry to receive your negative feedback especially when we have not carried out any work for you. I understand you did reach out to obtain an estimate of roughly how much it might cost for; - Your kitchen being fully re-piped to suit your new kitchen. - Relocating and renewing your mains stop tap. - Installing a new gas hob along with alteration to the gas pipework. We did advise a full survey would be required as the estimate was only given on the information and images provided to us. You never got back into contact with us as you were in discussion with other plumbers who agreed to do the works at a reduced cost. We pride ourselves on first-class workmanship, and in order to compete with cheaper tradesmen, this would involve dropping our standards which is something we do not do. We are always transparent when it comes to estimating or quoting for any works to ensure the customer fully understand the works involved. We always use the very best materials and methods to ensure our workmanship is impeccable. We believe by using the above methods this helps us obtain a very loyal and happy customer base. Thank you for supplying us with your feedback, as this will be invaluable when it comes to training our staff.