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Trusted Traders

John Creasey

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5.0

147 Reviews

Opening Hours
Today - –
  • Monday –
  • Tuesday –
  • Wednesday –
  • Thursday –
  • Friday –
  • Saturday –
  • Sunday - Closed

About

GAS INSTALLER - BOILERS AND CENTRAL HEATING
COOKER REPAIRS

Proud recipient 'Trader Of The Month' award from Which?

Article contributor to 'Which?' and major contributor to 'Which Local'.

'Fire Walker' (ZSL Charity)
'Ziggy' - WTT 'Best Mascot 2017'
'Scoobie' - WTT 'Ziggy Award for Mascots 2018'

Able to activate superb 10 year 'manufacturer's parts and labour' warranties on Which? 'Best Buy' Vaillant boilers.

'Smart' heating controls.

A local family business of 32 + years, 'old school' service in the modern World of high tech Central Heating Systems. Fully qualified, with regular training updates, servicing and maintaining both old and the new. Specialising in the top end boilers and updates of old tired heating systems.

Boilers, Radiators, System upgrades.
Central heating power flushing

LANDLORD GAS SAFETY INSPECTIONS

Installation, Service and Repairs
CENTRAL HEATING SYSTEMS - Boilers and Controls.
Water Heaters.

Gas Cooker Repairs

Close nearby parking required

What we do

  • Boiler, central heating and gas engineers

    • Gas safety testing and inspection
    • Radiators and central heating
    • Gas emergencies
    • Boiler repair
    • Boiler installation
  • Gas installers

  • Heating contractors

    • Central heating systems (installation and servicing)
  • More Services

    • boiler servicing
    • gas cooker repair installation
    • gas fire

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

5.0
147 reviews
Customer Service
5.0
Quality
5.0
Value
5.0
Sort by
Heating breakdown
Customer Service
Quality
Value
John Creasey came over within a day of me phoning him. As he was not able to come right away when I phoned him, he was happy to talk me through the issue and helped me get the heating started by moving the controls to manual. That kept us with heating and hot water until he came to change the part today. He was polite, knew what he needed to do and got the part replaced speedily. He came recommended by a local neighbourhood website. Would happily call him again if needed - though I hope I don't have to! Price was reasonable and he let me know that it was possible I could claim the money back from The HomeCare Policy that I have with a well known company who were not able to offer me an appointment until 11/2/2021 ! Thank you John !
Customer in Surrey Posted on 29/01/2021 , work completed 27/01/2021
Boiler repair
Customer Service
Quality
Value
I called John when my heating failed and British Gas, with whom I have a Home Care contract, said that they would not be able to come out to me for almost 2 weeks. John came later that day and identified what he thought to be the problem; he returned the following day and fitted a spare used part to test his theory. He left me with a working boiler and said that he would check in a few days to see if it had solved the problem (the boiler had been constantly shutting down). He texted me a few days later and I confirmed that there had been no further problem, so he ordered a new part to replace the used one and came to fit it as soon as he received it. I have cancelled my contract will British Gas and will be using John for future servicing and breakdowns. He was efficient, polite and friendly at all times.
Customer in Greater London Posted on 14/01/2021 , work completed 11/01/2021
Skilled tradesman
Customer Service
Quality
Value
John was able to come to our property and quote for the installation of a new boiler at relatively short notice. He gave us very good advice on the models and warranty extending accessories available and promptly sent us a detailed written quote. On acceptance we were delighted John could fit us in before Christmas, he is friendly, polite and very knowledgeable. He is discreet and a hard worker, leaving our property tidy at the end of every day. The new boiler has worked perfectly from day 1 and we are very pleased with the entire process and the high standard the work was completed to. We will use John' services again and have no hesitation in recommending him.
Customer in Greater London Posted on 08/01/2021 , work completed 09/12/2020
John Creasey saved the day!
Customer Service
Quality
Value
Our boiler had gone wrong in the middle of the coldest few days of winter so far. Latish in the evening I texted John, who I have employed before and found to be an excellent worker, and he phoned me back immediately. He then talked me through how to diagnose and temporarily fix the problem so that we had some heat. (No question of a charge for that). Despite being very busy, he then agreed (without me asking) to fit in a visit the next day. He arrived promptly and was his usual friendly, chatty and yet totally professional self. He very quickly diagnosed all of the faults (there were 3) and carried out the repairs. He also managed to fit in the annual service as this was due and it was better for both of us that he didn't have to return. John's knowledge of gas boilers is second to none, he is friendly, reliable and charges fair rates. I can thoroughly recommend him to anyone needing a gas engineer.
Customer in Greater London Posted on 07/01/2021 , work completed 05/01/2021
Top quality work
Customer Service
Quality
Value
John installed a combi boiler for us last year and has just been back to service it, which reminded me to add a review. On both occasions he has been so helpful and friendly. His work is top quality, and his advice always based on what will work best and cost the least (this is a man who offers advice freely on a local social media group to save people calling out tradespeople unnecessarily for common boiler issues). His knowledge is extensive and rooted in safety. I wouldn’t hesitate to recommend him. Also, our dog Basil thinks he’s great, and you can’t get a better recommendation than that!
Customer in Greater London Posted on 21/11/2020 , work completed 02/11/2020
The trader replied (on 03/12/2020)
Many thanks for your kind comments - I promise I didn't bribe Basil with any treats to get him to nudge you into posting. Also really appreciate the comments about 'gas safety', which you know is something that I am passionate about - always nice to deal with clients who want things done correctly. Hugs to Basil and best wishes for the future out of the mess of 2020. See you next year.
Spot on!
Customer Service
Quality
Value
I contacted John as a result of his feedback on Which? trusted traders. They were correct! Communication excellent followed by a fast and on time visit to service a boiler. Clearly an expert in his field which showed throughout. Very nice to find such an honest trader who charged a very fair and honest price. Also gave advice on a related matter and made an adjustment for no charge. Very recommended.
Customer in Greater London Posted on 20/11/2020 , work completed 18/11/2020
The trader replied (on 03/12/2020)
Your feedback is very much appreciated. We always strive to be completely honest and fair with all our clients and contacts and believe that we get this back in return. That is all most of us really want, both consumer and trade. Many thanks.
Central heating pump replacement
Customer Service
Quality
Value
Our central heating pump had been making occasional ominous noises for some weeks and then stopped working entirely. This was not entirely surprising as it must have been around 30 years old. I contacted John Creasey based on the excellent reviews on Which? Trusted Traders and because he lived only a couple of miles from us. He said he might be able to get to us the following afternoon and sure enough he did. I had sent a picture of the pump and he arrived equipped with a suitable new replacement. He installed the pump without any problems as well as new isolation valves as the originals were notorious for failing. (I expected this as I had already read reports of this on the internet.) He was very helpful and as described in other reviews gave the immediate impression of "old school" reliability. So many reviews said his prices were reasonable that I trusted that he would charge a fair price. And he did. John really is a "trusted trader".
Customer in Greater London Posted on 26/10/2020 , work completed 07/10/2020
The trader replied (on 29/10/2020)
Many thanks - was delighted to be able to help get things going again. Keep safe and well in these unusual times. Best, John
Excellent and reliable work
Customer Service
Quality
Value
John Creasey repaired the left-hand oven of our 30-year old cooker. The flame control had failed. He sourced the part, and fitted it efficiently and pleasantly. He then tested everything to make sure it worked. We are very pleased to have the cooker working again.
Customer in Surrey Posted on 22/10/2020 , work completed 20/10/2020
Great Boiler Upgrade
Customer Service
Quality
Value
My old boiler failed over the Xmas/New Year 2019/20. I contacted the manufacturer but as the boiler was over 20 years old they couldn't help me but pointed my towards my local and their preferred engineers. I contacted John Creasey who had the central heating back up and going before the New Year, I also had him quote me for a new smart boiler which I accepted. Then Corona virus stepped in and complicated matters especially with lockdown. As the old boiler was behaving itself John was quite happy to install the new boiler towards the end of the summer which has now been done. Arrived on the day we agreed, at the time we agreed, very easy to talk to and kept us informed as to what he was doing all the time and tidied up completely each evening. I was particularly impressed with his pipe work and the time he spent teaching us how to programme the boiler and setup my smart phone to control it remotely. Excellent service, more than competitive price, I couldn't have asked for anything more.
Customer in Greater London Posted on 05/09/2020 , work completed 04/09/2020
Very reliable and efficient
Customer Service
Quality
Value
We have known Mr Creasey for over a year now, and he has been so helpful to us. Firstly, he gave a great deal of very helpful advice (free) about a boiler someone else installed; since then, he has serviced our boiler, and today has turned up as soon as he could, after we had a leak this morning. It is most reassuring to know that someone so competent, pleasant and friendly can be relied upon! And his prices are very reasonable too. Thank you John!
Customer in Greater London Posted on 28/08/2020 , work completed 28/08/2020