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Endorsed by Which? Trusted Traders

John Creasey

Profile thumb dsc 0037 2
5.0

151 Reviews

Opening Hours
Today - –
  • Monday –
  • Tuesday –
  • Wednesday –
  • Thursday –
  • Friday –
  • Saturday –
  • Sunday - Closed

About

GAS INSTALLER - BOILERS AND CENTRAL HEATING
COOKER REPAIRS

Proud recipient 'Trader Of The Month' award from Which?

Article contributor to 'Which?' and major contributor to 'Which Local'.

'Fire Walker' (ZSL Charity)
'Ziggy' - WTT 'Best Mascot 2017'
'Scoobie' - WTT 'Ziggy Award for Mascots 2018'

Able to activate superb 10 year 'manufacturer's parts and labour' warranties on Which? 'Best Buy' Vaillant boilers.

'Smart' heating controls.

A local family business of 32 + years, 'old school' service in the modern World of high tech Central Heating Systems. Fully qualified, with regular training updates, servicing and maintaining both old and the new. Specialising in the top end boilers and updates of old tired heating systems.

Boilers, Radiators, System upgrades.
Central heating power flushing

LANDLORD GAS SAFETY INSPECTIONS

Installation, Service and Repairs
CENTRAL HEATING SYSTEMS - Boilers and Controls.
Water Heaters.

Gas Cooker Repairs

Close nearby parking required

What we do

  • Boiler, central heating and gas engineers

    • Gas safety testing and inspection
    • Radiators and central heating
    • Gas emergencies
    • Boiler repair
    • Boiler installation
  • Gas installers

  • Heating contractors

    • Central heating systems (installation and servicing)
  • More Services

    • boiler servicing
    • gas cooker repair installation
    • gas fire

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

5.0
151 reviews
Customer Service
5.0
Quality
5.0
Value
5.0
Sort by
New Boiler and Radiators
Customer Service
Quality
Value
John fitted a new gas boiler, as part of a kitchen re-fit, and replaced 9 radiators and associated thermostatic valves. This was the first time we used John and it definitely will not be the last - we can highly recommend him. He is a highly knowledgeable heating engineer with many years of experience, articulate and clear in explaining the work he proposes to do, and meticulous in the execution of the work program. A very pleasant and communicative person who invoiced to his quote irrespective of challenges that arose during the installation.
Customer in Surrey Posted on 22/07/2021 , work completed 17/06/2021
Boiler repair
Customer Service
Quality
Value
John has been servicing our boiler for 20 years and it passes the stringent annual checks. The fan stopped working and John was here the next day. It could not be repaired immediately but the part was ordered and fitted as soon as it was available. Thanks John.
Mary in Greater London Posted on 29/03/2021 , work completed 23/03/2021
I highly recommend John
Customer Service
Quality
Value
John Creasey has just completed the annual GasSafe check on my house and I'd like to recommend his services. I moved to New Malden in 2005 and needed a Gas Engineer to service my boiler annually because I have a lodger. Found John in Yellow Pages and picked him at random simply because he was local. I was really lucky because he’s great. He’s happy to take time to explain anything to me. Very approachable and trustworthy. Extremely knowledgeable on gas safety as evidenced by condemning my gas fire in the lounge - he carried out a flue smoke test one year and identified that smoke was leaking through brickwork because the chimney lining had crumbled away. Much as I liked my fire, keeping me safe from carbon monoxide poisoning is obviously far more important. He also installed a new boiler for me and relocated it from round-a-corner in a kitchen cupboard to its new position in the loft room. The pipework I saw under the bathroom floor while he was working was a work-of-art. Beautifully aligned and neat. Evidently takes pride in doing a good job.
Becky in Greater London Posted on 10/03/2021 , work completed 08/03/2021
In safe hands
Customer Service
Quality
Value
I thoroughly recommend John. He gave my gas boiler it’s annual service and went out of his way to source and fit a much needed replacement part the same day to avoid me requiring a second visit. I was particularly impressed with the way he considered my health and safety during the middle of this coronavirus pandemic - he wore a face mask, used hand sanitiser regularly and even disinfected the work surfaces he had touched before he left. I have used John before to resolve a boiler issue and found him to be prompt, knowledgeable and quick in returning my phone call. And this occasion was no exception. I think he’s both clever and modest, and when it comes to sorting boilers out, I wouldn’t want to have to ask anyone else. I think he should be the fourth emergency service.
Customer in Greater London Posted on 04/03/2021 , work completed 08/10/2020
Heating breakdown
Customer Service
Quality
Value
John Creasey came over within a day of me phoning him. As he was not able to come right away when I phoned him, he was happy to talk me through the issue and helped me get the heating started by moving the controls to manual. That kept us with heating and hot water until he came to change the part today. He was polite, knew what he needed to do and got the part replaced speedily. He came recommended by a local neighbourhood website. Would happily call him again if needed - though I hope I don't have to! Price was reasonable and he let me know that it was possible I could claim the money back from The HomeCare Policy that I have with a well known company who were not able to offer me an appointment until 11/2/2021 ! Thank you John !
Customer in Surrey Posted on 29/01/2021 , work completed 27/01/2021
Boiler repair
Customer Service
Quality
Value
I called John when my heating failed and British Gas, with whom I have a Home Care contract, said that they would not be able to come out to me for almost 2 weeks. John came later that day and identified what he thought to be the problem; he returned the following day and fitted a spare used part to test his theory. He left me with a working boiler and said that he would check in a few days to see if it had solved the problem (the boiler had been constantly shutting down). He texted me a few days later and I confirmed that there had been no further problem, so he ordered a new part to replace the used one and came to fit it as soon as he received it. I have cancelled my contract will British Gas and will be using John for future servicing and breakdowns. He was efficient, polite and friendly at all times.
Customer in Greater London Posted on 14/01/2021 , work completed 11/01/2021
Skilled tradesman
Customer Service
Quality
Value
John was able to come to our property and quote for the installation of a new boiler at relatively short notice. He gave us very good advice on the models and warranty extending accessories available and promptly sent us a detailed written quote. On acceptance we were delighted John could fit us in before Christmas, he is friendly, polite and very knowledgeable. He is discreet and a hard worker, leaving our property tidy at the end of every day. The new boiler has worked perfectly from day 1 and we are very pleased with the entire process and the high standard the work was completed to. We will use John' services again and have no hesitation in recommending him.
Customer in Greater London Posted on 08/01/2021 , work completed 09/12/2020
John Creasey saved the day!
Customer Service
Quality
Value
Our boiler had gone wrong in the middle of the coldest few days of winter so far. Latish in the evening I texted John, who I have employed before and found to be an excellent worker, and he phoned me back immediately. He then talked me through how to diagnose and temporarily fix the problem so that we had some heat. (No question of a charge for that). Despite being very busy, he then agreed (without me asking) to fit in a visit the next day. He arrived promptly and was his usual friendly, chatty and yet totally professional self. He very quickly diagnosed all of the faults (there were 3) and carried out the repairs. He also managed to fit in the annual service as this was due and it was better for both of us that he didn't have to return. John's knowledge of gas boilers is second to none, he is friendly, reliable and charges fair rates. I can thoroughly recommend him to anyone needing a gas engineer.
Customer in Greater London Posted on 07/01/2021 , work completed 05/01/2021
Top quality work
Customer Service
Quality
Value
John installed a combi boiler for us last year and has just been back to service it, which reminded me to add a review. On both occasions he has been so helpful and friendly. His work is top quality, and his advice always based on what will work best and cost the least (this is a man who offers advice freely on a local social media group to save people calling out tradespeople unnecessarily for common boiler issues). His knowledge is extensive and rooted in safety. I wouldn’t hesitate to recommend him. Also, our dog Basil thinks he’s great, and you can’t get a better recommendation than that!
Customer in Greater London Posted on 21/11/2020 , work completed 02/11/2020
The trader replied (on 03/12/2020)
Many thanks for your kind comments - I promise I didn't bribe Basil with any treats to get him to nudge you into posting. Also really appreciate the comments about 'gas safety', which you know is something that I am passionate about - always nice to deal with clients who want things done correctly. Hugs to Basil and best wishes for the future out of the mess of 2020. See you next year.
Spot on!
Customer Service
Quality
Value
I contacted John as a result of his feedback on Which? trusted traders. They were correct! Communication excellent followed by a fast and on time visit to service a boiler. Clearly an expert in his field which showed throughout. Very nice to find such an honest trader who charged a very fair and honest price. Also gave advice on a related matter and made an adjustment for no charge. Very recommended.
Customer in Greater London Posted on 20/11/2020 , work completed 18/11/2020
The trader replied (on 03/12/2020)
Your feedback is very much appreciated. We always strive to be completely honest and fair with all our clients and contacts and believe that we get this back in return. That is all most of us really want, both consumer and trade. Many thanks.