Customer focused and professional in all aspects
Needed a locksmith to sort out issues with our front and back door (both non-emergency but would have become one had we left them). Never quite know who you're contacting from online research - also an extra layer of potential concern when you are talking locks which are protecting you and your belongings but as a subscriber to Which? magazine myself and reading the previous reviews on local trader Just Carpentry & Locks decided it looked good and called up. Daniel immediately came across as personable and professional. He visited the property to look at what we needed then sent through a quotation for the work. Having decided it was fair value we accepted and a time to do the work was soon arranged. Daniel arrived on time and carried out the work efficiently and effectively, having to spend extra time persevering with the back door which proved challenging. Appreciate not everyone is concerned about the personality of the individual who is doing a job for you but it does matter to us and I'm happy to say Daniel focuses both on the job itself and the customer, ensuring that we were happy with the work that had been done before he left and talking to us about the warranty that goes with it. In short I'm confident recommending this business and reassuring anyone wondering whether or not to contact Daniel at JC&L that, if they do, they will be met by someone who will listen to what they need and sort it out for them in a way that is both effective and customer-focused.
Customer in Gloucestershire
Posted on 09/04/2024
, work completed 05/04/2024
Recommended
Call out to old repair - brilliant customer service
Daniel came out today after fitting a new door lock in Sep 2019, which seemed to have developed a fault. He promptly responded to the inquiry on Whatsapp and arrived at the agreed-upon time. He swiftly identified the issue (which was unrelated to the new lock he had installed) and resolved it without charging any additional fee. His service was excellent and friendly. Thank you.
Customer in Gloucestershire
Posted on 03/05/2023
, work completed 03/05/2023
Recommended
Life Saver!
I can't recommend this service enough. Daniel was literally a life saver when the lock to my front door gave up the ghost. He was with us within the hour and did a fantastic job in solving the issue. I will definitely be recommending this service to family and friends. Thanks again!
Cathy in Gloucestershire
Posted on 01/02/2023
, work completed 01/02/2023
Recommended
Repair to Tantalus
Daniel communicated clearly and was prompt responding and very helpful to sort a locked tantalus with missing key. Daniel managed to make a key to fit and gain access to the tantalus contents without any damage being caused. His professional work and attitude were outstanding. Lovely to deal with and have in our home. Was fair with his pricing and would have no hesitation to use again and will recommend to others.
Which? Trusted Traders Consumer
Posted on 10/11/2022
, work completed 25/10/2022
Recommended
Excellent advice, great workmanship and service
They provided a consultation for the installation of a new snap-proof front door lock combined with a digital locking mechanism. Daniel understood the requirements and was able to provide knowledgeable and practical advice. Following a very reasonable estimate, Daniel fitted the required hardware, calibrated the mechanism and explained the use of the new lock very clearly. His work was very professional and he was excellent at answering various questions. All work was done with minimal mess and the site was left clean and tidy. I would highly recommend Just Carpentry and Locks and Daniel for any work related to locks.
Jim in Gloucestershire
Posted on 23/10/2022
, work completed 24/03/2021
Recommended
Excellent work, very quick to respond
A great service all round! Daniel responded immediately to my initial query and was extremely helpful. I was kept informed regarding my appointment and Daniel was very helpful and knowledgeable. The work was carried out to an excellent standard and an unexpected additional required part was not even charged for! I highly recommend Daniel!
Customer in Gloucestershire
Posted on 09/10/2022
, work completed 07/10/2022
Recommended
As good as it comes
Daniel visited at the agreed time, and suggested the change of locks needed. He then quickly submitted a quote and a date and time to undertake the work. He arrived exactly as agreed and completed the changes of locks efficiently, and courteously. Two inherited key safes with unknown combinations were either expertly opened or removed with the minimum of fuss. Daniel is obviously an expert locksmith, and a very pleasant individual to boot.
Customer in Gloucestershire
Posted on 07/07/2022
, work completed 07/07/2022
Recommended
Door Lock Repair - highly recomended
Excellent experience. Quick response to initial request. Punctual on arranged date. Very professional service, well-executed job, highly recommended.
Mark in Gloucestershire
Posted on 10/05/2022
, work completed 10/05/2022
Recommended
lock replacement and repairs
We contacted to repair/replace internal and external locks. Prompt response to initial enquiry and quote given. All work done at agreed times and within quote. We were given professional guidance and the work carried out in a clean and tidy manner. We have been very happy with all aspects and would recommend
Martin in Gloucestershire
Posted on 16/12/2021
, work completed 14/12/2021
Recommended
Committed and Professional
Daniel Herbert was engaged to repair a door that had stuck shut. He took a look and offered a written quote. The job turned out to be tricky as the lock had disintegrated in the door. He stuck with it and tried all sorts of ways to open the door before replacing the lock. Many others would have given up but he persevered and eventually, after many hours he fixed the door completely. I have no hesitation in recommending him for his diligence his professionalism and more importantly his positive attitude. It gave me confidence and I will definitely be using him again.
Richard in Worcestershire
Posted on 20/09/2021
, work completed 20/09/2021
Recommended
Helpful and upfront advice
Upon contacting Just Carpentry and Locks via their website, from a link on Which. Daniel asked questions via email to assess issue I had and gave advice to try before incurring costs. Arrived on time. Used a protective mat and and wore face mask without asking if needed. (I have had some trades ask if needed). Gave initial written quote of job. Then once lock taken apart gave two options in writing with cost for me to decide before work completed. Work completed efficiently and professionally, taking time to check and adjust the lock and door. Work guaranteed for 12 months. I would use Daniel again and highly recommend him.
Simon in Gloucestershire
Posted on 16/05/2021
, work completed 15/05/2021
Recommended
Door Lock Broken
I contacted Just Carpentry & Locks with a problem this afternoon and after establishing what the fault was and its remedy, to replace the locking mechanism, (and price quote, £165) Daniel has been and gone and done the job as promised. Daniel was efficient and courteous. He explained what he was doing at each step. I am very happy with Daniel's work.
Customer in Gloucestershire
Posted on 23/04/2021
, work completed 23/04/2021
Recommended
Secure again
Lost my keys and therefore felt insecure, had someone picked them up? Daniel came and changed my locks, both front door and garage. Very professional, very swift and very friendly, excellent job. Many thanks will recommend to the world!!!!!
Beryl in Gloucestershire
Posted on 23/03/2021
, work completed 23/03/2021
Recommended
Dealt with lock changes, and made a new door for me
Superb, excellent in every way. reasonably priced.
Which? Trusted Traders Consumer
Posted on 18/03/2021
, work completed 20/02/2021
Recommended
Professional and friendly
Fitted new front door handles. Good job done, fairly quickly and as per quote. Very friendly and good communication.
Customer in Gloucestershire
Posted on 10/03/2021
, work completed 10/03/2021
Recommended
Replace garage lock
Dan was very helpful and advised me what I need to need, took a couple of photos of the lock to see what needs replacing. After giving a fair price, he fitted the locks a couple of days later. Was pleased with his work and gave him more work the following week. Would recommend to everyone.
Customer in Gloucestershire
Posted on 05/04/2020
, work completed 04/03/2020
Recommended
Key stuck externally in bespoke oak front door
Normal methods for removing a stuck key had failed so I decided to try a member of the Master Locksmiths Association. Daniel responded quickly and from the start clearly had excellent knowledge and experience of the unusual key wind up security mechanism. He approached the situation with thought, care and skill and patiently resolved the problem. I am not easily impressed by tradesmen today and seldom feel a recommendation is justified but my experience was that Daniel's work is outstanding.
Customer in Gloucestershire
Posted on 29/09/2019
, work completed 27/09/2019
Recommended
All good
Lock fitted to internal door, all as requested, good job left tidy and neat, arrived at expected time, would recommend.
Customer in Gloucestershire
Posted on 03/07/2019
, work completed 03/07/2019
Recommended
Very knowledgeable and excellent quality of service
I contacted Just Carpentry and Locks to assist with replacing/correcting door handle fittings that a different company had previously fitted. They responded promptly, visited the house and provided excellent quality of information as to what was wrong and what needed to be done to correct the situation. I would not have been able to get the original work issues resolved without their assistance and helpful provision of information. At all times, they were very courteous and communicated promptly. I would be very happy to recommend their services. Martin, Cheltenham
Customer in Gloucestershire
Posted on 28/05/2019
(Reviewer did not use service)
Recommended
Excellent Service
Daniel sorted out a lock which we had lost the keys for. He was able to give me a next day appointment. Excellent service would high recommend.
Customer in Gloucestershire
Posted on 10/04/2019
, work completed 09/04/2019
Recommended
Great work and fast
Excellent service. Cost agreed up front, turned up when he said he would, did the job, all very professional. Highly recommended!
Customer in Gloucestershire
Posted on 08/04/2019
, work completed 05/04/2019
Recommended
Broken front door lock
So happy with the work completed and the communication. Very quick and efficient. Would highly recommend.
Customer in Gloucestershire
Posted on 13/03/2019
, work completed 12/03/2019
Recommended
Highly recommend
Aftercare service was done very professionally. Trader was courteous and very helpful and arrived on time as planned. I would highly recommend the company to anybody.
Maxin, Gloucestershire
Posted on 14/02/2019
, work completed 14/02/2019
Recommended
Extremely helpful, Quick, and Polite
Dan was very helpful, efficient, fast working and fair priced. We would recommend him and will use him again in future.
Customer in Gloucestershire
Posted on 11/02/2019
, work completed 28/01/2019
Recommended
Prompt, efficient
Phoned back after I'd left a message. Came when they said they would and repaired a broken lock. Did a quick and efficient job. Would highly recommend.
Customer in Gloucestershire
Posted on 31/01/2019
, work completed 31/01/2019
Recommended
Superb service / communication
Dan was very professional from the start. I approached him by phone, he was couteous and polite, taking time to ensure I understood all options. For the appointment he was delayed, but sent a message to let me know new eta (10 mins later than originally planned). He proceeded to sort out our problem very quickly. Extremely pleased and would have no hesitation in recommending!
Customer in Gloucestershire
Posted on 24/01/2019
, work completed 23/11/2018
Recommended
Prompt and professional
Certainly knew his job. Very helpful and efficient. Would strongly recommend him and use him again.
Barbara, Gloucestershire
Posted on 13/11/2018
, work completed 13/11/2018
Recommended
Excellent Service
Repaired a UPVC broken lock - came out the same day as our call for help. We had no idea what was causing the issue and originally thought the whole door locking system would need to be replaced. However after a thorough inspection Daniel said the lock could be repaired and wouldn't need replacing after all, therefore a cheaper bill for us . Very prompt and polite and would highly recommend.
Fay Holmyard
Posted on 17/09/2018
, work completed 17/09/2018
Recommended
Highly recommended
A very quick response and good communication. Daniel has great problem-solving skills and I am no longer afraid of using our front door!
Jackie Buscombe
Posted on 19/08/2018
, work completed 19/08/2018
Recommended
Great work
Very polite Daniel came out the day I called as our back door wouldn't lock. Gave me a quote and completed the work the same day. Very efficient and reasonably priced. Would certainly recommend .
Mrs Brown
Posted on 30/05/2018
, work completed 30/05/2018
Recommended
Very polite
My call was answered promptly, my door lock was not working and returned to check it out. He fixed the lock and was very polite. So grateful.
Joyce, Gloucestershire
Posted on 23/04/2018
, work completed 23/04/2018
Recommended
Would recommend
Daniel was the only locksmith who replied to my email. Whilst it wasn't an emergency, he still came round within a few days and sorted my problem very quickly with no fuss. He arrived at the time he said he would. Would recommend to anyone.
Helen Jones
Posted on 06/04/2018
, work completed 06/04/2018
Recommended
Great work and great individual
Ended up being locked out our new home. Dan was recommended to us by the first locksmith we called, who was unavailable. Dan was able to give us a time line on when he would be able to get there. Arrived, was courteous, provided a quote that was competitive, stating we were under no obligation if uncertain. On agreement, was able to get us in the house quickly and then continued to check the other locks to make certain we would be OK in the future. Would highly recommend!
Graeme Bull
Posted on 04/03/2018
, work completed 04/03/2018
Recommended
Quick, efficient, good price and excellent job
Daniel was very friendly and extremely efficient at replacing our locks. He did an excellent job and we are very happy with the final result. We would recommend him to anyone who requires their locks to be changed.
Lewis Brooks
Posted on 09/02/2018
, work completed 09/02/2018
Recommended
Great work, very efficient, very personable, great quality!
Daniel came to do an emergency lockfitting on our property and did the job in double-quick time on a Sunday morning; the new lock is a significant upgrade on the previous one and we are exceptionally happy with it. Excellent service all round.
Scarlett_Five
Posted on 07/01/2018
, work completed 07/01/2018
Recommended
Amazing Service
When I got my key stuck in my lock these guys were there. They replied to my early morning message within 1/2 an hour and we’re able to come and deal with it later in the day. Within in 5mins off them turning up I was back in he house. I can’t thank these guys enough
Jenny B@H
Posted on 10/11/2017
, work completed 10/11/2017
Recommended
Knowledgeable & efficient.
Daniel, was very efficient & certainly knows his craft. He arrived when he said he would, offered advice when needed. We chose the new door & fittings & on the day of installation arrived, got on with the job & tidied up on completion. We are still very pleased with our choice. Daniel was very personable & efficient & I wouldn't hesitate in recommending him to anyone who needed this kind of work. Peter JOHN, Cheltenham. 10 October 2017
John
Posted on 10/10/2017
, work completed 10/10/2017
Recommended
Carpentry
Used this company to free a jammed lock and replace it with an improved method of access
Taylor
Posted on 14/08/2017
, work completed 14/08/2017
Recommended
Excellent workmanship.
Very pleasant person. A very good job. Prompt, efficient, tidy.
Sandra, Gloucestershire
Posted on 18/06/2017
, work completed 18/06/2017
Recommended
Excellent
Changed the lock on my door. Very quick good quality and good value
Gregory
Posted on 05/02/2017
, work completed 05/02/2017
Recommended
Knowledgeable, thorough and good work
I came across Daniel as he was doing some work on behalf of the Management Company of my block of flats. I was having problems with new door handles coming away from the door. Daniel quickly diagnosed and explained the problem (its too easy for a novice to buy smart new handles and to have them installed without understanding what is required to fix modern handles). He ordered the necessary parts, and quietly and competently reinstalled all the door handles - and they now work without coming off in your hand! Prompt, tidy and good workmanship. Excellent job.
BarbaraF
Posted on 02/01/2017
, work completed 02/01/2017
Recommended
Replace door lock
I had a bad experience with a local locksmith two weeks ago ,who left me with an unusable lock. I was recommended Daniel Herbert. He arrived promptly, worked efficiently and professionally, replaced the lock. I would definitely use him again and recommend him. Thank you Daniel
Kim Stevens
Posted on 09/11/2016
, work completed 09/11/2016
Recommended
Good job
Prompt and professional. Daniel gave me a quote over the phone and explained the procedure. He gave me a time for the visit, turned up when he said he would. Clean job. I would definitely recommend him.
Christine, Gloucestershire
Posted on 31/10/2016
, work completed 31/10/2016
Recommended
Excellent job and service
Called for help with problematic front door lock. Received prompt attention and a new lock fitted same day. Personable, professional service. Highly recommended.
Mary, Gloucestershire
Posted on 17/10/2016
, work completed 17/10/2016
Recommended
Excellent service
A broken UVPC window lock required unlocking and replacing. Daniel was on time and carried out the work efficiently with no mess. Would highly recommend Daniel Herbert.
Dave H, Gloucestershire
Posted on 16/08/2016
, work completed 16/08/2016
Recommended
Generous Gentleman
On previous Monday morning, I was looking a specific part, a split spindle which are hard to track down but I met this gentleman at Cheltenham town when he parked his van and I politely asked him if he can help me to search the part which I need urgently. He was very happy to help and gave me the part, I was over the moon. I have a lot of respect for this firm and will use their help in future. Highly appreciated and won't forget this.
Johichi
Posted on 03/08/2016
, work completed 03/08/2016
Recommended
Brilliant job.
I found this trader very polite and pleasant, and his work well done. He also cleaned up afterwards which not everyone does.
A, Gloucestershire
Posted on 20/06/2016
, work completed 20/06/2016
Recommended
My Review
Phoned at 8.30am. Called at house at 10.15am. Problem: unable to lock patio door. Solved quickly - alignment problem. Only charged £10. Fully recommend Daniel Herbert.
T, Gloucestershire
Posted on 16/06/2016
, work completed 16/06/2016
Recommended
Highly efficient
An excellent job promptly and efficiently carried out. Good value as well.
Colin G, Gloucestershire
Posted on 02/06/2016
, work completed 02/06/2016
Recommended
Excellent Service
Very quickly responded to my call and sorted out the problem with the door mechanism very professionally. I would not hesitate using their services again.
Paul Wakefield
Posted on 24/03/2016
, work completed 24/03/2016
Recommended
Outperformed expectations
Daniel was prompt in carrying out the survey and quoting for work required and installed the locks required promptly. Very pleasant personality and good value for money.
Copjam
Posted on 07/01/2016
, work completed 07/01/2016
Recommended
Prompt & professional
Very helpful - suggested things I could do to keep my home safe from intruders. Felt very confident to have him in my house. Very nice man, approachable & pleasant.
Rita, Gloucestershire
Posted on 06/01/2016
, work completed 06/01/2016
Recommended
Locks Replacement to British Standard
After being burgled, we rang Just Locks & Carpentry for replacement of five household door locks. We received prompt and friendly advice, a decent estimate and our new locks were fitted within four days of measurement and survey. Our final invoice for the work matched the original estimate.
H0ndavfr
Posted on 22/11/2015
, work completed 22/11/2015
Recommended
Superb after care service
I contacted Daniel regarding a problem with being able to secure a door, which he had fitted nearly 2 years ago and the fault did not lie with his previous work. Within 2 hours he was here and remedied the problem in his own time, exceptional aftercare service coupled with most courteous manner.
Which? Trusted Traders Consumer
Posted on 02/11/2015
, work completed 02/11/2015
Recommended
Accidentally locked myself out
I accidentally locked myself out of my house on Monday 5th October 2015. Went to the police-station who put me in touch with Daniel at jclock who picked me up close to the station, drove me home and got my door open to let me in. Service was friendly, courteous and efficient. Good value for money too - I locked myself out last Christmas but was charged about twice as much for the same service by a different locksmith.
KevinR
Posted on 26/10/2015
, work completed 26/10/2015
Recommended
Excellent service.
A prompt and efficient response to my enquiry. The problem was quickly diagnosed and rectified.
Hazel, Gloucestershire
Posted on 07/10/2015
, work completed 07/10/2015
Recommended
Very professional
On time. Very good knowledge of job. Done in under an hour. Very friendly. I would recommend him to anyone.
Martin, Gloucestershire
Posted on 08/09/2015
, work completed 08/09/2015
Recommended
Helpful and professional
Although this was a very small job "Just Carpentry & Locks" dealt with it efficiently and I would recommend their company without hesitation.
Megan, Gloucestershire
Posted on 02/09/2015
, work completed 02/09/2015
Recommended
Excellent Service
Just Carpentry & Locks were extremely professional, polite and prompt. They were able to source difficult to find keys and ensure that the locks worked properly once found. Excellent communication throughout and always arrived at exactly the pre-arranged time - highly recommend.
Alison, Gloucestershire
Posted on 24/07/2015
, work completed 24/07/2015
Recommended
Faultless
Well, what can I say? A small job, but important that we got it sorted quickly, within a very narrow window of opportunity. Dan was brilliant. Efficient, patient and generous. You don't find many like him nowadays, and I so wish that you did. So, well done Dan. You win the prize for absolute professionalism as far as I am concerned.
Jon Hill
Posted on 23/07/2015
, work completed 23/07/2015
Recommended
Brilliant chap.
Fantastic service, couldn't have been more helpful! Recommended to all.
Andy, Gloucestershire
Posted on 15/07/2015
, work completed 15/07/2015
Recommended
Locksmith
Took a great deal of trouble to locate necessary replacement parts. Prompt and efficient visits to review the job and do it.
Louis, Gloucestershire
Posted on 02/07/2015
, work completed 02/07/2015
Recommended
Polite and professional.
Daniel was prompt and polite and worked quietly and professionally. I would use his services again.
Rachel, Gloucestershire
Posted on 01/07/2015
, work completed 01/07/2015
Recommended
Prompt, courteous & well done!
Texted before to let me know when he would arrive. Fitted a new door lock, cleaned up afterwards! Brilliant!
Nitin, Gloucestershire
Posted on 13/05/2015
, work completed 13/05/2015
Recommended
First class workmanship
I would give the highest approval and recommendations. The knowledge and skills were first class.
Patricia, Gloucestershire
Posted on 27/04/2015
, work completed 27/04/2015
Recommended
My Review
Very good and efficient service.
Mary, Gloucestershire
Posted on 27/04/2015
, work completed 27/04/2015
Recommended
Prompt and professional
Reliable and efficient service, highly recommended.
Michael, Gloucestershire
Posted on 19/03/2015
, work completed 19/03/2015
Recommended
My Review
Have used this trader a few years previous and again, very efficient, professional and trusted on this occasion.
Stephen, Gloucestershire
Posted on 05/02/2015
, work completed 05/02/2015
Recommended
Astonishingly great - again!
This is the 2nd time I have had the need to use Just Carpentry & Locks and I remain totally impressed with every aspect of their service provision. From an initial voicemail, I received a prompt call back, agreed an appointment time, a quotation and a brilliant job completion all inside 1 day. I am genuinely impressed and am happy to recommend them unreservedly. Thank you!
Mark, Gloucestershire
Posted on 30/12/2014
, work completed 30/12/2014
Recommended
Absolutely brilliant job.
I have used Just Carpentry & Locks several times. They are prompt, efficient, friendly, professional & very trustworthy. I would definitely recommend them unreservedly. Wonderful company.
Susan, Gloucestershire
Posted on 17/12/2014
, work completed 17/12/2014
Recommended
Would definitely recommend and use again.
100% satisfied! Daniel dealt with our various requirements, last minute changes and modifications in a highly professional and courteous manner. He provided a high quality, safe and secure front door, taking extra time to ensure the job was to an exceptionally high quality and at a very reasonable price (considerably lower than other suppliers we approached). In short, I cannot recommend him highly enough.
TWLangford
Posted on 20/11/2014
, work completed 20/11/2014
Recommended