K Lewington Heating & Gas Specialists Limited

We're sorry to hear you feel this way however we do feel your review is not an accurate description of the service received. It is our job to make sure your boiler service is thorough and sometimes this takes a little longer than an hour at no extra charge to the customer. We did not remove the burner module as it does not need inspecting every year. We visually inspected the condensate trap and it did not removing as it was clear. The grommet needed to be fitted as it’s an important part of the integrity of the boiler - your boiler manufacturer can confirm this. The cost of the grommet is £6.83. The charge to fit this vital part is £30 which includes collecting from the supplier and returning to your house to fit the grommet. We feel a total cost of £36 + vat is reasonable. If our engineer had accidently turned the boiler off we would have returned free of charge to turn it on. We cannot provide a gas certificate for a boiler that needs a part as required by the manufacturer until it is fitted. We are confident we carried out a thorough test and service of your boiler and can assure you we would not recommend or charge for parts not required.