Keymakers (London) Limited

My front door latch came away from the door and lodged itself in the door frame. I could not get out the front door as it would not open. I called Kliff (the business owner) on Monday evening and he was able to talk me through how to release the mechanism and get the door open again via a face time call. I could not retrieve all the latch mechanism from the door frame, so Kliff attended in person the next morning and managed to fix the latch back in place on the door. I was very impressed with the service and the time that Kliff took out of his day to come over to me from North London. I have no hesitation in recommending Kliff and his company to my fellow Which? members.

Matt from Keymakers (London) Ltd. did some work on the wooden side door of my garage, which had become swollen in the bad weather, in order to enable the key to turn in the lock as it should, and to open the door easily. I found Matt to be very pleasant, professional and knowledgeable. He also took the time to explain in detail what he was doing to fix the issue, and was happy, as well, to answer any questions I had. I would not hesitate to recommend Matt to others.

I needed my front door lock Mechanism to be fixed and I saw that Key Makers were very highly rated by other Which Trusted Trader reviewers. I was impressd by the professional attitude and efficiency of how they dealt with my call from the very start, promptly answering the phone and being courteous. Kliff (the business owner) suggested taking a picture of the lock mechanism and sending that by phone, so they could have the right part available when they came to me. Kliff was very knowledgeable and the right part was indeed brought to me. The locksmith who attended, (Matthew), phoned me to give me an estimated time slot to arrive, which was a nice touch and re-assuring. Matthew diagnoed what the problem was and fixed the mechanism quickly and kept me informed of what was required. The cost was very reasonable and I will absolutely use this company in future and will pass on their details to my friends and family. Thank you again Matthew – a job well done.

I was beginning to give up hope of getting some spare keys cut for a relatively rare motorcycle - a Cagiva Gran Canyon. A search for blanks to buy had extended to Europe and the USA, but given the bike's age (23) I began to conclude that any blanks would have gone by now. So I thought perhaps copies could be made. Anything can be made, at a price, so I called Keymakers thinking perhaps they could actually make me some spares. I talked to a guy called Mark, sent some photos and within minutes I was told they had blanks. I went there, had them cut and they worked perfectly, despite a modest difference in design. Having visited them, I can attest to the vast quantity of keys they stock. That coupled with staff that are clearly knowledgeable is very reassuring. Based on my experience, I would suggest you can deal with them in confidence.

Keymakers did our job quickly, efficiently and well. They offer a friendly, helpful service and the costs were reasonable. We are pleased to commend them.

Definately the best key shop in London, if not the world. They have literally millions of key blanks and expert locksmiths to cut most keys, even vintage motorcycle locks. Top class service at very reasonable rates. Highly recommended

On returning to our house after a lovely walk, we found we couldn't open our Chubb lock on the front door. After many attempts and lots of colourful language, my husband walked down to Keymakers and spoke to one of the staff about the problem. Within half an hour, Cliff arrived. He was able to open the lock, removed it, found that the mechanism inside had failed and gave us options for correcting the problem. He was very honest in saying it would be cheaper to recondition our lock rather than buy a completely new one. He then duly took the lock away. Within 2 hours he was back with the reconditioned lock, 4 new keys and he moved the position of the lock slightly to give the door a better fit. We were very pleased with the swift response to our needs, his honest and professional manner, alongside great workmanship. We would Highly recommend this company.

Our Chubb lock had gone wrong. The locksmith explained clearly on the phone what the options were and what the cost would be. We had a call to tell us the representative was on his way which was very helpful. The individual was very polite, helpful, friendly and efficient - he identified what he thought the issue was and what could be done about it and, again, what the cost implications were. He returned within half an hour, with a Chubb lock which now works perfectly and had also made us a new key in case there was an issue with the old one. I cannot think of any way in which this service could have been improved, and have already booked a visit from Keymakers to review my mother's security.

We had an attempted burglary, within a matter of a couple of hours this company had sent a locksmith to replace the broken locks and replaced others. They re attended today to replace a faceplate as it did not match my colour scheme (hay ho). The staff were polite and very considerate at this difficult time. Great value for money too. I would highly recommend them.

Professional and friendly. Fixed only what was needed quickly and no hard sell for anything unnecessary. Would definitely use them again.