KindWater Water Softeners

Plenty of informative discussion about best replacement for a very old and non functioning unit. Was happy with the advice given and general professionalism of all those I dealt with. Installation carried out in a reasonable time frame and I was satisfied in all respects. Unit works very well but hoses through salt at a heck of a rate.

We had originally booked a service for our 20 plus years old water softener but when we compared the quote to buying a new one it was a no brainer. A new appointment was made and the engineer turned up on time and completed the installation efficiently and with great attention to detail (including having to go up into our embarrassingly untidy loft which necessitated moving several boxes to get to the tank). He did all this with good humour and was very polite and left everything nice and tidy. As my wife and I are elderly, another advantage of the new water softener is that we don't have to lug bags of salt around and then shovel into the container. The blocks of salt are so much easier to use it is so much better. Definitely recommended.

We'd had a new kitchen fitted, and our existing water softener hadn't been connected properly. The engineer came, didn't make any criticism of the previous fitter's plumbing work, and just got on with the job. He made no mess, was extremely cheerful, and the price was as quoted - not pricey, as I thought it might have been. Would recommend

Kindwater has just installed a new water softener and removed my old softener. The job was done very efficiently and with the minimum of fuss and the engineer answered all the questions I had for him and he was very easy to talk to and very clear with his answers. Fortunately, most of the existing pipework was reused so that helped with the installation. The new system uses block salt which is so much easier to handle than the salt tabs I was using before. Communication with the company was first class and the staff were very easy to talk to. A company to be recommended in my book. Thank you.

Kindwater fitted a softener and Quooker tap in our new property and did an excellent job. They were responsive to emails ahead of the installation and the engineer did the job quickly and neatly. When we did need a call back they responded immediately. The pricing was exactly as advertised.

We were quoted £88 over the phone for servicing our monarch water softener, so agreed to the price, the service engineer turned up on time and he informed my wife that there was an £88 call out charge? He started working on the water softener and found a problem with one of the parts...the yellow solenoid valve had to be replaced which would cost an extra £82.90, now if a part needs replacing then that's fine but over charging for parts isn't! He was only here for the alloted hour. So I'm not really sure if I could trust kind water again as I think that they are probably bumping up parts prices to boost their profits at our expense.

From initial phone inquiry through to installation, Kind Water’s service was impeccable! Ended up installing the Kinetico Premier Compact and could not be more pleased. The unit fits nicely under the sink and adding the block salt is quick and easy. After installation, Kind Water’s engineer took the time to explain how the unit worked and answered all of our questions. He easily could’ve just handed us the pamphlet and said he had to go to his next appointment. We felt supported and most importantly, that Kind Water actually cared about us as customers. If you’ve been debating a water softener, I highly recommend working with Kind Water and getting a Kinetico unit. You won’t be disappointed and you’ll kick yourself for waiting so long!

At first we thought our old cheap softener needed a repair. The engineer checked it over and told us it was well past its best and due to be replaced. In truth we had never been satisfied and so authorised a new Kinetico. What a difference! Within 3 days we had lovely soft water and have been delighted ever since. The installation was relatively quick the engineer was polite and very efficient and our experience was very good (apart from authorising the payment!) Well done Kindwater. We have already recommended to others to follow our example.

My research lead me to both Kind Water and Kinetico machines and we were delighted with the service received from the initial no-pressure assessment through to the job completion. I would highly recommend Kind Water and also the benefits of a quality water softener per se. We invested in a compact yet highly-rated product and are already starting to recoup the cost because of the reduced need for certain toiletries and cleaning products. In addition, we are pleased that our taps and showers will last much longer and we no longer have to buy a new kettle every year!

We inherited an old, unused water softener and water filter when buying our home. Emily at Kind Water was very patient in explaining the various options available. Kind Water's engineer arrived promptly and completed the work with minimum disruption; he explained the system clearly and left the kitchen clean and tidy.

We decided to replace our water softener and contacted KindWater. Their engineer came, assessed the job and gave us a choice of water softeners. After choosing, a date for installation was made. The engineer arrived on time and without any fuss, fitted the new softener. Throughout, the staff on the telephone have been most helpful and whilst we have not used this company before (other than to buy salt) we have found them most efficient, pleasant and reliable.

We have been a customer of KindWater for a few years now and recently moving house we used them again for a new Kinetico Water Softener. We have no hesitation in recommending KindWater we find their engineers knowledgeable, prompt and tidy in their work. They also have an efficient back office and no high pressure sales.

The work was carried out swiftly, efficiently and with the minimum of disruption. I have no problem recommending Kindwater.

Initial appointment booked and completed without issue. Installation completed at agreed time and fully satisfied with work completed. Very tidy and neat within a cramped space. Recommended to neighbor who also used them.

I contacted Kindwater Water softeners as they are the local Kinetico dealers and wished to replace my 16 year old twin tank softener with a new unit. The sales office were very helpful and organized a site survey and quotation for supply and fitting. After several discussions regarding the hosing and plumbing I elected to have Kindwater install the water softener. The Installation was done on time, very meticulously and cleanly. No additional costs were levied for a new tank ball cock which needed to be installed to ensure the system worked to specification. The System was explained and handed over very professionally. I have monitored the water meter and salt usage and have been pleased with the results so far, the softener delivering exactly the output quoted for the salt usage. I can thoroughly recommend this Water Softener and Kindwater, Pettistree Suffolk.

The lead time for this job was 8 days - the fitter arrived on time, fitted the water softener to the outside as there wasn't enough room under the kitchen sink. Everything was completed within about 3 hours including replacing the kitchen tap with a new 3 way tap. Very efficient.

Kindwater fitted a new water softener for us and we are very pleased with the quality and the way it functions. Customer service throughout the whole process was very professional and friendly as was the engineer who was on-time and did a great job. He was also very respectful by following Covid safe guidelines. The aftersales telephone and email support has also been excellent. Highly recommended.

Phil arrived on time and made a great job of installing our softener, which involved some very awkward plumbing and wall drilling. It's great to have soft water - no more scale and soap that actually foams and goes much further. Thank you, KindWater.

We had our water softener removed from our old house and installed in the new on the same day, and I have to say, Phil has gone above and beyond. His work was so efficient and had the job done well before we had expected! We are very happy with his work and to have soft water again. He also noticed one of our taps wasn’t working and went out of his way to fix it for us! Top service. We’re so grateful, thank you!

I moved from London last year from a house with a water softener. The water here in East Suffolk is particularly hard and was a nasty shock. The lockdown prevented me from doing anything about it but as soon as I was able to I rang Kindwater and arranged for them to come and give me a quote. The work was done a couple of weeks later quickly and cleanly and I also have a mains cold water tap in the kitchen and a mains garden tap. The water in the house is blissfully soft and I am very happy. Highly recommended.

Service completed by a very nice gentleman who observed all the necessary Covid protocols. Work completed efficiently. Also delivered block salt at a competitive price. No problems in recommending this company.

We had just moved into a new build house and our water was called "hard water" we had chalk like deposits all over the glass screen every time we showered and the kettle was always full of bits. The worst thing was our soap never lathered when we washed our hands or showered. We called in Kindwater to fix the problem. We had a site visit from an engineer who talked us through what we needed and how he could run pipes and install the equipment. We agreed a price and a date with the company and a couple of weeks later the same engineer turned up on time and carried out the work required. He was quiet, professional and left our kitchen as clean as it was before he arrived. We've have had our system for three months now and can not fault it. 10/10 from me many thanks Kindwater.

We had had other quotes but each salesperson left unanswered questions. When the engineer from Kindwater came we knew how when and where and how much. The fitting was equally uncomplicated and it’s all up and running. We are extremely satisfied.

Installed a new Kenitico Water Softener. Installer very knowledgeable and able to answer our questions as this was our first water softener. Nothing seemed too much bother during booking period. Installation carried out on schedule and within time frame advised and work area left clean and tidy. Very professional service all round and would have no hesitation in fully recommending Kindwater to anyone. Enjoying the many benefits of softened water and should have had one installed a long time ago.

We had our a problem with our aged water softener and rang KindWater on the strength of previous recommendations. The appointment to attend in a few days was soon made and was exactly when stated. The advice from the engineer was sound and easy to understand. The resulting purchase and fitting of a new Kinetico unit all went to plan. We did have a small issue with it but after a phone call it was dealt with on the next working day. All staff were friendly and informative. The company is a pleasure to deal with!