Kings Plumbing & Heating Limited

Work done Dec 2020 - Feb 2021. We paid Kings in full. To make them welcome we gave tea, coffee, biscuits daily. Also gave homemade cake, biscuits. Poor quality and/or uncompleted work - March 2021: SHOWER ROOM - Cabinet doors not fitted. Toilet not fitted securely - shifts. Basket in drain in shower not fitted. Need to silicone around upstand. Door poorly fitted, and we had to pay an outside carpenter ourselves to fix. MAIN BATHROOM - Toilet wobbles - unusable. Sink leaks, leaves puddles on floor - unusable. Hand shower on the right of controls, despite 2 requests early on to move it to the left side. Kings agreed to put towel rail on main central heating - not done. Put fan isolator on pull cord - not done. Control panel for towel rail is 1.9m high - not accessible. Old fan timer not removed from wall. Door does not stay open - poorly fitted. Loose shower control cap comes off in use. Need to silicone around upstand. Kings came 26 Mar 2021 and left almost immediately without doing any work. 22 April 2021 shower room toilet began leaking sewage onto floor. Informed Kings. No response. We paid another company for emergency repair. Which? Trusted Traders has been provided photos and detailed descriptions. Russ King and the apprentice were courteous. Mike King was very unpleasant to work with. We are referring Kings Plumbing and Heating to the ombudsman service.

I commissioned Mike to fit a bathroom for my elderly Mum in Maidenhead back in March 2022. It was a relatively small wet room and cost £9000 which I thought a little expensive but no complaints as his firm did a good job. The workmen were friendly and respectful throughout. After care was poor though as I never received an invoice even though I repeatedly requested one. The most disappointing thing though was that during the winter when we had a really cold snap my Mum's boiler broke down and Mike let us down really badly. So badly that we had to call out someone else to resolve the problem.

We are delighted with the service from Kings. Mike and Russell provide a truly personal service, and give advice and recommendations bespoke to your needs, and founded on decades of experience. As family people they understood our household needs, and provided excellent workmanship in good time. Their follow-up care is outstanding as well. Friendly, high quality, bespoke, straightforward and honest workmen. Highly recommended.