Kudos Stairlifts

I was concerned that our staircase, with it's bottom stair protruding into the hallway, the kitchen doorway immediately to one side and the cloakroom door immediately on the other, was likely to present problems for a stair lift installation. The first two companies I contacted only confirmed my belief. Both of their solutions involved a folding rail at the bottom, with the chair parked part way up the stairs when not in use. In one solution the folding piece obscured the lower part of the banister rail when folded up. In the other, the folded rail had a protruding piece of metal that could injure the leg of an able-bodied person using the stairs. The parked chair also made it difficult for an able-bodied person to get by, especially when carrying anything. The third quote was from Kudos. The sales engineer explained that they could install a running rail that would land vertically beside the bottom stair without protruding into the hallway, whilst leaving enough clearance for the cloakroom door. I was dubious, and said I would only place an order if the surveying engineer confirmed the sales engineer's claims. The meticulous survey did indeed confirm the claims. My only concern then was that it would all fit as per the survey. I needn't have worried. The installation was carried out with millimetre precision, operates exactly as predicted, and with 3 parking places, top, bottom and 4 steps up, is convenient and easy to use. A first class result all round.

From the engineer that first came to talk to us about the stairlift options to the actual installation of the Platinum we have nothing but praise for the efficiency and professionalism of those involved. The telephone customer service also excellent. The stairlift was installed very quickly after purchase. Mark- the engineer who installed it was very pleasant and totally professional. He worked quietly and unobtrusively and did a great job. We have had the lift for 4 days and my husband has s very pleased with it. The after installation call from customer service was a good gesture. We trust Kudos to keep their promise. Highly recommend their services.

Kudos installed a stairlift for us a few weeks ago which has worked perfectly but because of my disability there were a few "comfort" issues. From the day that we first contacted them, Kudos have given us the sort of customer service that we thought had disappeared in today's hectic world. All of the staff that we have had contact with have been very knowledgeable about the product, extremely polite and willing to help. Everything is now great and we won't hesitate to recommend Kudos to our friends and neighbours.

Stairlift fitted within 3 days of order being placed. Everyone in team very helpful and efficient. Product delivered to specification and expertly fitted by great engineer. Has made a significant difference to my wife's quality of life.