Kudos Stairlifts

Despite our stairs being narrow and steep, the trader made it all work. He was kind, informative and prompt. It couldn't have gone better. Have already recommended them to others in a similar position.

We talked to James initially about installing a chair lift for a difficult space. He couldn’t have been more helpful, there was no hard sell, everything was explained clearly and knowledgeably and he arranged for the surveyor to come out a couple of days later. The surveyor couldn’t have been more considerate and polite. He had the plans drawn up and sent to the design team within hours which he kept us involved with. A really nice lady kept us informed as to how it was all progressing and five weeks later the installer arrived. The work was carried out with no disruption or mess and completed within 4 hours. He then guided my Mother through the operating of the chair lift with incredible patience making sure that we all understood. This is a truly outstanding company with exceptional staff and a state of the art product.

My husband had a fall and is unable to use the stairs so we contacted Kudos about installing a stairlift for him. I spoke to their salesperson through zoom and it struck me straight away that this company is for us as they were not trying to do the hard sell but allowed me to find what we needed through my questions and not the company pushing certain styles or brands. We were able to purchase a stairlift within our budget which we are very satisfied with. The engineer was on time and explained what he was doing and why. I was given instructions how to operate the lift and demonstrations. I contacted Kudos a few days after the installation to request the removal of a radiator and if they could move the stairlift over a few inches as I felt that the gap may be too narrow for my husband's leg after his surgery. The changes that I needed were carried out quickly and efficiently by Kudos. Throughout the process of requesting the stairlift and the installation, the Kudos staff, electrician, plumber and engineers have all been so kind and patient with me. They all have made the experience of having such an adjustment to our lives so much easier by their kindness, politeness and their efforts to help as much as they possibly could. The kindness of strangers goes a long way when you are going through difficult times. I had never encountered a company where everyone you spoke to or dealt with were so genuine, polite, kind and really wanted to ensure that you were completely satisfied.

Following my enquiry, they sent a surveyor to advise us on stairlifts in general. He discussed our requirements at length and we agreed on the make we felt was best for us. There was absolutely no pressure and a quotation was sent. After placing the order we had one or two phone calls and like the surveyor, everyone was helpful and charming. Delivery was quoted as 8/10 weeks but they did got it and fitted in 7 weeks. The same gentleman who came to survey also was responsible for the fitting. The installation was on a staircase with 3 u bends and took about 5 hours. We were then given tuition to make sure we were happy and able to understand the workings and safety procedures. The product Is fine and the service from Kudos in all respects was respectful, friendly and efficient. If you are in the market for this type of equipment don’t look any further!

After phoning to arrange a visit the lovely lady on reception made a suitable time to visit. The survey was made by John, who understood that due to my husband's health we were taking extra care as still shielding. He explained options and suggested a choice of 2 suitable lifts. No pressure to order the same day and no discounted sweeteners to hurry a same day order. When our decision was confirmed a few days later a date was agreed to install the following week. Troy arrived and after very careful and quick fitting and demo I was 'flying upstairs' wondering why I had not had one years before. We had 3 quotes, a well-known company had quoted £500-00 more but offered sweeteners if ordered on the day so did the other company we invited. We preferred the Kudos approach, staff were polite and understanding of our needs, a good choice of lifts and colours. Well done and Thanks.

Excellent customer service from the original survey visit through to the installation. Particularly liked the fact that the install was done by the same person who surveyed & sold the stairlift. Installation lead times to suit your needs wherever possible. Installer fast efficient and very tidy, and trained a rather nervous mother-in-law with great kindness and patience. She is now whizzing up and downstairs with more confidence each time she uses the lift. Thank you

Kudos were a good firm to deal with. 3 visits. I. To explain products and give a ballpark figure for a stairlift to suit us 2. To take our order and do detailed measurements as needed. 3. To install a stairlift. All three were done by the same person who was very considerate and pleasant to deal with. Everything thoroughly e plaited and pressure to buy. Delivery time was the shortest time of estimate. On installation, everything was explained and trial rims were supervised and details covered.

From the initial quotation, through to installation and after service, I have found the service provided by Kudos to be excellent.

A great service from the first phone call to the chair being installed. We had Peter initially who came to do a presentation, explained exactly how their service works. Then 5 weeks later Peter and Aiden arrive to install, they took 5 hours to install, excellent job.

I was really impressed with Kudos Stairlifts who put in a lift for my Grandad. From the helpful and friendly sales lady on the phone (Claire) to the expert fitters (Troy and Aaron) everything was done efficiently, with care and with a great level of customer service.