Kudos Stairlifts

Excellent customer service from first point of contact. Initial survey arranged within a week and it was clearly explained to me that the surveyor who was coming was not a salesman but would be able to explain my options and leave me a quote. Surveyor was very professional and talked to me about my needs and physical limitations before leaving me with a clear quote. A couple of days later I received a courtesy call from Kudos asking if I was happy with the service I had received from the surveyor and whether I would like to proceed. At no point was there any pressure for a sale and when I said that I would like to proceed, the representative was careful to explain that I was welcome to take more time to make a decision. Once I decided to proceed, an appointment for a more detailed 3D survey of my stairs was arranged within a week and Peter who came to do the survey was very polite and professional. A week later I had a phone call from the Kudos office as the stairlift manufacturer had raised a concern with the side of the stairs we had planned to fit the stairlift to. She clearly explained the issue and offered to call back in a few days when she would have drawings for both options from the stairlift company and emailed them to me so we could discuss them. This enable me to make an informed decision and the stairlift was fitted around 6 weeks later. The installation was excellent and Peter ensured I was confident in its operation and left the house clean and tidy.

We placed two stair lift orders with Kudos, but unfortunately had to cancel on both occasions due to my fathers' deteriorating health. The Kudos survey engineer was highly professional, friendly and honest, leaving us to consider the available options without any hard sell. The staff at head office dealt with our difficult situation in a sympathetic and efficient manner. At the point of cancellation, we were refunded all costs very swiftly with no quibble whatsoever. I would highly recommend Kudos over the other "well known" brand names out there.